SlotVibe Casino

SlotVibe Casino - Bonus Wager issue

$1600

I was offered a 110% Bonus with 40x wager, but after the deposit I got the bonus, but on my profile it says I had to wager it 76x.

I have now won 18k NOK and am done with the 40x wager. I have been in contact with the customer service. But they couldn't change it on their site. Then usually have a 40x bonus + deposit wager, but the bonus promo I got in mail from them only had a 40x wager.

SlotVibe Casino - Not paying 6000Eur winning account closed

kr25000

On 22.08.2024 I won aprox 6000 eur. I made withdrawal via LTC for 300 Eur as I made deposit from my LTC wallet. Withdrawal got rejected and I reached out to them in Live chat. (Attachment nr 1.,2.,3.) Where I was informed that I need to upload my documents -ID, proof of adress, selfie with ID in hand , SS of payment method. I uploaded all of requested documents and all got approved.
23.08.2024 I made withdrawal again 1000 eur . Withdrawal was still pending and I recieved email from Support :''Please upload a selfie with your ID document and a sheet of paper with the text “Hello Casino Name, current date”. Please note, that the sheet of paper should be lined or chequered (we don't accept monotonous paper).
Note that all information must be clearly visible. Your hand holding these documents should also be visible.'' (See attachment nr.4.)
I also provided with this photo and it also got approved. (Green checkmark ).
26.08 I recieved another email from Support :''For additional verification, please, upload a selfie with your ID document (the elbow should be visible) in front of your house, which is stated in your profile.
Make sure that details in the ID document and the house number are clearly visible.

Should you have any questions or doubts, please do not hesitate to contact us via email or via live-chat." (See attachment nr 5.)

Withdrawal still pending.
On 28.08.2024 I uploaded requested photos in front of my house while withdrawal still is pending.
On 29.08.2024 I recieved email saying : "We have to inform you, that your account has been closed per administration decision, and we will refund your deposit amount. But in order to do so, we would like you to send us a crypto wallet address and the currency of this wallet for a refund as a reply to this email.'' (See attachment nr 6.)
I wrote in Live chat to get some explanation of why my account is closed and winnings will not be released, and I did not get an answer of why that decision is made only Support agent copy/paste this same sentence that I need to send my wallet adress to get my deposit back. But I dont agree to that,because I have sent all the asked documents and what to have my winnings. ( See attachments nr 7.,8.,9.,10,11,12,13.)
As my account was closed I dont have access to my profile to make SS that all documents was approved.

SlotVibe Casino - Deposit not credit

€6000

Hi. I would like to submit the following complaint to slotvibe casino. I made several deposits at 09.07.24, everything was good until I decided to deposit 4000 nok. The amount left my bank but was never credited to my gaming account. I contacted live chat, they asked for proof of payment and I provided screenshot. They said they will check about it. The first thing they said is that the transaction failed and the money would return to my bank account within 5 days. If this will not happen they will investigate. It didn't happen. I contacted support again and they responded that they would check it. 14 has passed and I get no answer. It's still under investigation. My patience is over. I can't wait for more than 14 days for my deposit to return to my bank. I kindly ask you to help me with this. I provide a screenshot of the transaction. (because the screenshots I am trying to upload here its not accepted by the system I will forward everything about the communication between me and the casino support in your email so you can see the screenshot. I kindly please you not to reject again my complaint because this time you will have everything you need. This is what one of your colleagues told me is the correct way after I contacted with your support, slotvibe casino is holding my deposit for 15 days now and the support doesn't respond anymore. The live chat responds in automessages only. Here I can upload only the transactions from my bank.

SlotVibe Casino - Delayed payment of 1101 EUR

kr4000

Complaint regarding Slotvibe casino.

I played at the casino on 29.3.2024, when I tried to withdraw my account it was locked and access to the account was denied. When I try to log in, all I get is the message "Account disabled".
I had € 1101.31 in winnings in my account at the time of closure.

I have contacted the casino via support ticket, as well as live chat, and on 29.3 I was told by customer service that my winnings will be paid and was asked for payment details for payment.

I sent my payment details a week ago and I still haven't received my money. The casino has told me that my payment in full has been approved and sent to the finance department for payment. Several days ago I was told via live chat that it could take another day to withdraw, but nothing has happened.

The support ticket email has not responded to my last two messages inquiring when I will receive my money. I can't get an exact answer from livechat either. Getting my money back has proved to be a hassle, and I think waiting a week is enough to make a complaint.

I played with cryptocurrency, and requested a withdrawal with the same cryptocurrency, which transfers instantly without delay. I also assumed that when I played with cryptocurrency, deposits and withdrawals would be fast as the casino's website promises 0-1 hours.

As a result, I have been denied access to the account, the promise of payment has so far been meaningless with no reply to my support ticket. I think a week is enough waiting for a payment method that is immediate. A week in the payment queue also sounds like a long time to my ear and never been in situation like that with other casinos.

SlotVibe Casino - 4999 CAD withdrawal delayed

€1101.31

It's been about 3 days since my first withdrawal request.

I withdrew 3,800 CAD and they rejected the withdrawal, citing that I should withdraw using Bank Transfer, and I should upload the bank card used for deposits. I contacted support saying that I deposited via BTC and had not used a bank card in the past six months as they've told me, and because I deposited with BTC, I should withdraw with BTC.

The support contacted the finance team and they asked me to upload a selfie with my ID which I did and it was approved like the rest of the documents.

I requested two withdrawals of 3000 CAD & 1999 CAD, both are in the pending status. Every single time I contact the support, I get nothing, just responses along the lines of please wait our team works in queue order on payments.

So apparently, I was top of the queue when they rejected my withdrawal because they rejected it within an hour or two of requesting it, but my place in the queue is now not even clear, with no timeline, or reason for the delay.

It's been at least two days for one of the withdrawals and 3 days for the other, and they are still not moving beyond the pending status. I am shocked that a casino with this type of reputation on Askgamblers is engaged in this type of practice.

SlotVibe Casino - Delayed withdrawal total 4000 EUR

$4999

I made withdrawal request on 1st June at 12:31 (CET). After 46 hours my withdrawal is still pending. I contacted live chat but always got the same reply in the sense: please wait for your withdrawal to be approved.

Note: I have my account on Slotvibe fully verified and already made successful withdrawals in the past with the same payment method.

SlotVibe Casino - Delayed withdrawals totaling €20,000

€4000

It's been 36 hours since I requested a withdrawal after all documents were approved. My withdrawal is still pending and every time I go to chat to ask about it they give you this indicates that there is absolutely nothing they can do they cannot follow up they cannot help they just ask you to wait. That's the process I went through to verify my account after I requested the withdrawal. I uploaded all general documents and my account was verified. Many hours later my deposit was rejected and I had to ask myself why they asked me for a selfie with ID. It was uploaded and approved

Another many hour later my withdrawal was rejected again. I had to check that myself why and i then was asked to upload another bank statement showing how I purchased my neosurf. I uploaded it and was approved.

Many hours later my withdrawal was rejected AGAIN. I went to chat and found out they needed another statement showing the IBAN which I requested the withdrawal for. Ps: all the above took almost 2 days. They did not ask me for all the above documents at once they asked me all above 1 by 1 in a span of 2 days for an obvious payment delay. They also do not email you what requirements they need. You just need to keep an eye on rejected withdrawals and run after chat to find out the reasons they win many hours by doing that. Finally, after 2 days of waiting, I got myself verified.

Now I have been waiting for another 36 hours and my withdrawal is still pending!!!!!!!!!!! They say fast withdrawals! Where is fast withdrawal where are that fast withdrawals ??? I have 20.000 euro to withdraw with their 7500 euro per week max withdrawal I probably need 2 months to get my money out. They obviously hoping I would play and lost the money.

Chat is not helpful at all they just show you it's impossible for them to help in any way and I just have to keep waiting. This is not dama nv style of withdrawals. This casino doesn't deserve to be a part of dama nv group. I can share photos and screenshots I don't see a place to attach my screenshots

SlotVibe Casino - Agent has failed to give proper advise

€17000

hello thanks for your help I made a win of 450 euros on slotvibe I send the documents for verification and I receive an email telling me that my account was closed because they do not accept Italian players but it is not true because before registering. I asked to their live chat and they told me that I could play because the casino accepts Italian players. I made several complaints about their response and that my account was closed due to the decision of their administration

SlotVibe Casino - Unfairly cutting my withdrawal

€510

Hello, I play in this casino and get a 200% promo code. I wager it and have 90€ real money, then I buy bonus buys and win 450€. So I Play down to 400 and want to cashout. I get a mail that the Max win is 200€(10x from my payment) and the other wins are void. But I can’t find everything about this max cashout and I win this money after I wagered the bonus. The Support doesn’t help me.

Please help me Askgamblers. I win this 400€ for 100% with the real money after I wagered this bonus. I don’t know how I can send you screenshots but I have screens from the chat and the bonus.

€450

Complaint Statistics

Resolved 11

Avg. Amount $ 3,563

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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Player rating

8.8/10 ● 138 reviews

Top reviews from our players

Hellmuth13

2/10

Easy to navigate and play, at least the vip managers can help you if something comes up and they can offer some good bonuses or cashback which you can play

It's the worst casino I ever played, they don't credit your deposit, it takes weeks to fix your problem(if they fix it), customer support is so slow and rude, if you have a ticket you get response after 3 days with irrelevant answer, they are good only in apologizing, whoever has time, patience and money to lose can play here. Terrible experience.

Hello Hellmuth13, We are terribly sorry to hear about this experience you've had, its very unusual. We are grateful to hear that the deposit was credited, a delayed deposit can be for a number of reasons such as license wide deposit limits set, banks, etc. But we do pride ourselves on assuring players that whatever the external issue is we will always make sure the deposit is either A.) credited or B.) returned to your bank account. That being said, going through this experience must have been frustrating and we do apologize for any stress it may have caused. Kindest Regards, The SlotVibe Team

SlotVibe Casino 1 year ago

Quer

10/10

Here you can play well! Everything works smoothly, winning is possible and the payouts work without any problems (which of course is one of the most important points of all). From my point of view there is nothing to complain about!

Hello Quer, Thank you for such positive feedback, it's starting our week off on an absolute high! As you mentioned, payouts and seamless withdrawals are of the utmost importance so we are thrilled to hear that it all went off without a hitch! We do our best to keep it as simplistic and speedy as we possibily can. We are honoured to have you as part of the Vibe Tribe and we are looking forward to having you visit us more frequently ! Kindest regards, The SlotVibe Team

SlotVibe Casino 1 year ago

Potatohead

1/10

They are offering plenty of bonuses, clear terms for maximum winnings and cash out, wager is on the higher end, 45x, plenty of providers are available to choose from.

This is the first casino in my entire gambling history, which exceeds over almost a decade, with over 100 Casinos played in total, 30 regularly playing to this day, that has failed to verify me.

First they wanted documents for payment methods I didn't use, once they realised they're in the wrong here, they also refused to accept any bank statement, proof of transaction by the bank, Neteller/Paysafe Screenshots weren't sufficient either.

They were demanding my entire bank statement, which is 38 pages long for the past 2 weeks, includes plenty(!) of personal and job related data.

I verified and withdrawn money at 3 others casino in the past 2 days, but this Casino is outrageous.

ah, and mainly Low RTP versions of the games ain't entertaining either.

Hello Potatohead, I hope you are having a spectacular day so far ! We are thrilled to hear that you enjoy our promotions selection and clear terms, we do try our best to be fully transparent with our players and offer them some top quality services and options to select from. We are terribly sorry to hear about the frustrations regarding the verification process, could you please provide us with your registered player email address or username so that we can personally give it a look and sort out as quickly as possible. Kindest regards, The SlotVibe team

SlotVibe Casino 1 year ago

Ezios

9/10

Even though I'm new I felt right at home, with clear instructions and a really easy to use interface.
Winning felt like the biggest adrenaline rush of my life and I'm pretty sure I screamed like 10 octaves higher!))
I'm especially happy with their payment system Skrill, which is highly secure and efficient, allowing me to make deposits and withdrawals in no time

Hello hello Ezios, We are screaming with you !!! We are thrilled that you're having such an incredible time here at SlotVibe, we love seeing our players happy and enjoying themselves ! Let's hope it's a year with plenty more wins and adrenaline rushes :) We are always working our hardest to bring you new and exciting games so stay tuned ! Kindest regards, The SlotVibe Team

SlotVibe Casino 1 year ago

terrytuff

10/10

I love that the staff are friendly to deal with and that you have games that other top casinos don’t have and you have a good reward system and cp points

I dislike that you can only do 300 dollar withdrawals to a bank account and that I can’t do withdrawals on my ASB card it would be good if you lower the Paysafe minimum value

Hello Terrytuff, We hope you've been having a stellar week so far ! We're incredibly happy to hear that SlotVibe's friendly service, game range and promotions are adding to it ! We've worked super hard to provide our players with offerrings we know they'd love, so thank you for your feedback ! We do recognize that the limit may be higher than you'd like but that's why we do also provide a host of different payment options for our players to make use of ! Crypto for example is a lower alternative. Feel free to send us your username and we can help you find an option that's more aligned with your preferences Kindest regards, The SlotVibe team

SlotVibe Casino 2 years ago

Melliilhan

7/10

Has good promotions and bonuses. This is a reliable casino with great service. Various types of withdrawals and deposits. I have a good level of confidence in this casino In fast support and various forms of withdrawal. The bonuses are always great. Large variety of great games to enjoy.

Good morning Melliilhan, We hope you've had a fabulous week so far ! We are so happy to hear such positive feedback from our dear players ! We at SlotVibe strive to always provide our players with top-tier service as well as a range of promotions and games we know that they'll love ! We've got a lot of exciting things happening here this year and we'd love to have you around for them all ! Looking forward to another incredible year with you in the Vibe Tribe ! Kindest regards, The SlotVibe Team

SlotVibe Casino 2 years ago

webz1k

3/10

This casino attracted with its pleasant design and player reviews. The casino has a good bonus policy, a large selection of providers, and many deposit methods. But I definitely didn't manage to have a good time here...

It all started after making the first deposit, which I made and lost. I was sent an invitation to use the bonus for the second deposit, I made a deposit and did not receive the bonus, contacted support, where I was informed that my account was disconnected from bonuses (how I should have guessed this is unclear). Please note that I did not have a single withdrawal from this casino, and only 1 deposit was made, after which I was simply silently disconnected from bonuses and continued to send me bonus offers by mail. I had an extremely unpleasant impression after that for such an attitude towards me, I had to block my account at the casino, because after that there was no desire to continue playing here. Tech support told me that I generally have to find out myself in the chat every time before making a deposit - bonuses are available to me or not, a disgusting attitude towards the player.

Greetings webz1k, We'd like to start off with saying thank you for your honesty, we truly value it ! Secondly we'd like to extend our sincerest apologies for the experience that you have had and we would like to have the opportunity to fully investigate the situation further and rectify it. Could you please provide us with the player email you had used so that we can take a look at what happened ? Again we are really sorry, we do pride ourselves on our customer support and it’s unfortunate that this has happened as it is not aligned we how we believe our players should be treated. Thank you for your support and we do hope we can help turn your experience with us into positive one Kindest regards, The SlotVibe Team

SlotVibe Casino 2 years ago

Pansational

9/10

I am a early days member of Slotvibe casino. I can remember when I read about it in my forum the first time. They were offering a insane 30€ no deposit bonus, absolutely unbelievable to me, that time. So I joined slotvibe and couldnt believe my eyes they rewarded me with 30€ for that. they even offered currency- and crypto payments what was new to me too. Looking at the massive slot-variety, 30€ (itching) in my pocket I suddenly, and got greedy. I tried to gather more of these promos and started creating fake-accounts, what slotvibe of course realized and blocked me, as I would do it, nowadays!
Long story short, after I admitted my guilt, the support did what never had seen or expected from a casino before: they cleared the situation for me, and gave me that second chance.(thanks guys)

As you can imagine it is very hard for me to mention something I dislike about Slotvibe casino, after this greatfull reunion. But if I have to I would dislike the amount of no deposit promos. but i do that on every single casino I´m customer of.

Good afternoon Pansational, First off, wow ! Thank you for sharing and being so honest ! We totally understand our players desires for additional promotions, it's a vital part of our services. We are beyond proud of the service we offer our players and are delighted that you had a great experience and remain part of our Vibe Tribe family ! Thank you for staying with us ! In terms of promotions, make sure that you're signed up to our newsletters as we have got a stellar promo calendar and VIP Program lined up for 2024 and we'd love for you to make the most of it ! We look so forward to having a magnificent year with you along with us! Kindest regards, The SlotVibe team

SlotVibe Casino 2 years ago

Lucasgonsalaesss

5/10

Here is my experience in this casino. The casino is reliable. Payments are processed quickly. It has a wide range of payment methods. There is no cashback.

Bonuses are much less than they should be. Customer service is not helpful and I am often left on hold. The variety of live games is much less than it should be.

Good afternoon Lucasgonslaesss, We hope you're having a good start to your year ! Trust is everything when it comes to selecting a Casino so we are grateful that you know you can rely on us ! Regarding the bonuses, we do have Cashbacks available on Wednesdays, so keep an eye out for that ! We have also just upgraded our VIP program and have plenty of exclusive promotions going out this year so make sure you're subscribed to our mailers as this is how you will recieve them ! On the note of support, please provide us with your username and we can look into everything that's happened as well as keep an eye on your account to ensure you never have to wait too long for a response again ! Kindest regards, The SlotVibe Team

SlotVibe Casino 2 years ago

Clinton10