SlotVibe Casino - Deposit not credit

Hi. I would like to submit the following complaint to slotvibe casino. I made several deposits at 09.07.24, everything was good until I decided to deposit 4000 nok. The amount left my bank but was never credited to my gaming account. I contacted live chat, they asked for proof of payment and I provided screenshot. They said they will check about it. The first thing they said is that the transaction failed and the money would return to my bank account within 5 days. If this will not happen they will investigate. It didn't happen. I contacted support again and they responded that they would check it. 14 has passed and I get no answer. It's still under investigation. My patience is over. I can't wait for more than 14 days for my deposit to return to my bank. I kindly ask you to help me with this. I provide a screenshot of the transaction. (because the screenshots I am trying to upload here its not accepted by the system I will forward everything about the communication between me and the casino support in your email so you can see the screenshot. I kindly please you not to reject again my complaint because this time you will have everything you need. This is what one of your colleagues told me is the correct way after I contacted with your support, slotvibe casino is holding my deposit for 15 days now and the support doesn't respond anymore. The live chat responds in automessages only. Here I can upload only the transactions from my bank.