SlotVibe Casino - Bonus Wager issue

Dear SlotVibe Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Good morning dragen1337,

I hope you're well ! The bonuses at SlotVibe are always 40x wager deposit + bonus. Below I have attached a screenshot of our typical mailers promoting the exact 110% promotion and as it clearly states, the wager is applied to both bonus + wager :) However we can see that the wager was indeed completed and you recieved your winnings ! Big congratulations from us !

Kindest Regards,
The SlotVibe Team

Dear @dragen1337,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The mail i got did not have wager + bonus x40, only wager 40x
So this if false advertising then i guess?
But i didnt want to wait for this to drag on, so i just keept playing and won about 110k NOK+. but since i had an bonus i could only win my bonus x15 (I have to start reading bonus terms, cause this one was a pain) so after the wagering i was left with about 28k and withdrew 25k.
No other problems than the wager advertising.

Hello @dragen1337,

Our scincerest apologies, that email itself then did have an error in it, as shown earlier all of our mailers have the deposit + wager, as well as all bonuses on-site. So it is our standard policy. But as previously mentioned we are happy that you did manage to complete the full wager, and recieve your earnings !

Kind regards,
The SlotVibe Team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.