Slottica Casino Complaints

Hello.

I have a problem with Slottica Casino.

Last year my account was blocked along with my deposit money (I did not win or lose anything at Slottica Casino).

This year I managed to contact the English speaking support service. A nice person told me by email that I can get my deposit money back.

To do this, I was asked to make a request for payment via email. I did it. Then I was asked to go through identity verification. I successfully sent all the requested documents. Then I received an email from Slottica Casino that my documents were received.

However, since the last message on February 27, 2025, I have not received a response from the casino regarding my situation.

I have a feeling that Slottica Casino is deliberately delaying the identity verification process in order to avoid paying me my deposit money for as long as possible.

That is why I am filing a complaint against Slottica Casino about the delay in payment.

Please help me understand the situation with the casino and get my money back.

Thank you.

Hello, I have some trouble with Slottica.

I've made a withdrawal 13.04 for 700€ and one 04.05 for 500€.

To this day I didn't receive it.

I was contacting live chat and wrote several e-mails to them but every time I got the same response: "We've contacted our payments provider and got no response" or they having some issues with my payment.

I don't know what it means and they won't tell me what provider it is.

Also, I'm asked to wait but they don't know how long and I'm tired of this.

Both withdrawals were accepted.

Please help me get this money because it sounds like a scam.

Hello!

10th april 2023 - I won one of the pragmatic drops n wins tournaments and placed 1st place with 80.000 rub (1.000$)

At that day I send an e-mail to support with screenshot and a question "when this prize will be at my account?"

And after that I recieved that i must wait 72 hours.

After 72 hours I recieved several answers from them: 1) its a fault of pragmatic, they dont give money; 2) they send request to provider and wait for respond; 3) wait wait wait

Right now its 11 days after I finished tournament and answer still wait. But wait what I dont undestand, because they even didnt give any proof that they sent a question to provider!

Need help, thank you

Hey Askgamblers, I am fully verified on slottica casino. I used to play regularly. I lost almost 200000 INR rupees on this casino. I used to play aviator game. I won in the aviator game. In my account there is currently 800000 INR . I am only able to withdraw 50000 INR at one time. I requested for withdrawal from last 3 times they declined my withdrawal 2 times by telling me there is a technical issue from there side. So it is very painful to wait for withdrawal as it takes 36 hours. I made a withdrawal request they declined my request after 36 hours then I need to create one withdrawal request again and need to wait for 36 hours again. As you can see in below screenshot they declined my withdrawal stating there was a technical issue from their side. I think they don’t want me to withdraw my money. Please look into this problem.

Hi AskGamblers, I am fully verified on the site. As from my attachment you can see they accepted my withdrawal of 15000 INR and amount is debited from my account but it has not been till credited into my bank account. I also contacted support but they are saying your bank didn’t accept the payment we are trying. It has been almost 46 hours and they claim your withdrawal will be accepted within 36 hours. Thank you and I hope you can help me resolve my issue.

I have made a deposit of INR 25,000 through the payment mode of phone pe UPI The amount has been successfully debited from my end but the funds have not been credited into my gaming account.

I have also provided all the relevant payment proofs and UTR number to them but still it's almost 3 days now my funds have not been credited to my gaming account.

Please find the attachments of payment proof below.

Hello! On 01.02.2023 I deposited 330 euros at Slottica.com, I played live black jack, live roulette and a few other live games. I say this because I didn't play slots, I didn't play from bonuses, etc. and I won 23204.90 euros. It's the 2nd time I play on this site, I had another withdrawal on 16.01.2023 of 990 euros approved. I have a fully verified account, I sent them all the required documents, photos, etc. I have been waiting for the first withdrawal of 900 euros for 4 days and I am told to keep waiting. On 02.03.2023, an operator from them called me to tell me that the withdrawal will be delayed another 24 hours to check with the games provider. Those 24 hours have passed and they are telling me the same thing on the chat. I don't understand why it is taking so long and I hope that they will start letting me withdraw because I can withdraw a maximum of 1000 euros per day by bank transfer. I will be able to withdraw the amount in 23 stages. Thank you and I am attaching pictures and emails from them.

Good day! Judging by the reviews, there is not much to write. The account with funds was blocked after a telephone conversation with support.

It all started with a payout, deposits were through a crypt. And there are no conclusions on the crypt. Issued to a bank account, canceled and asked for verification of the payment method. Sent, verified. Issued and waited 36 hours, approved and sent. Didn't receive funds.

The answer of the support is this - the payment was rejected by the payment provider. And your money will be returned to the balance. Ie they knew about the rejection of payments and the reason is not? Well, it certainly pissed me off.

In short, there are only excuses for everything. An appetizer calls and starts to explain something.

It’s not the first year I’ve been answering him in this area, I’m a gambler with experience! And for a moment the operator’s reaction is - are you a gambler? - I answer yes. He immediately says that in this case, according to the rules casino, your account will be blocked. To unlock, write to support. I didn’t present the time for unlocking.

In short, I found a tricky moment. On emotions, I heard what he needed and not the essence! THE CONCLUSION IS SUCH, THEY DON'T WANT TO SIMPLY WITHDRAW 250€.

Hello. I ran into a problem. I have a verified account. I tried to withdraw money from the account - they asked for additional documents. I sent it and my account was blocked.

Now they say 6 months will be an investigation.

Help.

This is not a serious approach from the company. No reason to block and wait 6 months.

Hello Ask Gamblers, it looks like I need your help again with Slottica Casino.

This casino must use several payment merchants because it seems each time I make a deposit it comes up as a different name on my bank statement.

The screenshots supplied will have 5 separate payments to Slottica Casino.

X3 payments deposited on Slottica show up as R-Bit (payment merchants they use)

70.35e

47.25e

52.50e

All successful and added to my Slottica account

The second is for 47.25e

Estchange (payment merchants they use)

This was also successfully added to my Slottica account.

But when you go up to the second screenshot you will see two payments made to.

Optpay_m3

105e

105e

It is this these x2 payments that I deposited to my Slottica account that where not added to my balance.

The screenshots from my chat log with Slottica Casino will show that they say they never received such payments according to their payment department.

Note: 100 eur should have been added twice as their payment provider takes a sum of 5e per 100e transaction.

I also showed my card statement with these transactions yet they say, no such transactions tool place on the site.

I have proof of where the funds went and I want to be reimbursed as this is a no no for me when it comes to depositing funds and they just go missing. I feel I have no leg to stand on as they will have to confirm optpay_m3 is a payment provider for them. I have no idea how they proof is it or it is not?

They would not disclose this information to me in the chat.

My card and bank account should be linked to those 2 payments on their end, and they will see nothing was credited to my account.

So AskGamblers if anymore information is needed from my end I can provide it all. I really hope I can get reimbursed for these funds as it would be highly illegal to not credit them back to me.

Hello AskGamblers,

I am fully verified on the site I will try keep this short, as from my attachment s you can see I have been trying to withdraw via MasterCard Bitcoin and Perfect Money. Perfect money worked for four 500e payments. Now no payment methods are working for me, or MasterCard Bitcoin and Perfect Money.

After I tried to withdraw from 1 payment method they said it's having technical issues and to try another. I am out of payment methods now to withdraw my funds.

Also withdraws are now not being reviewed for over 47 hours and they claim 36 hours max. And bitcoin was initially 2k per transaction now it is only 500e this is breaching their own terms.

If more screenshots are needed I can provide, I have attached proof of them making me jump from A to B and so on. I have several more emails and live chat screenshots of needed.

Thank you and I hope you can help me resolve this issue.

Hello, I deposited to slottica using ecopayz, I played at their casino and did the request 3 times rollover when you deposit even when I did not choose any bonuses. I verified my account and after that I wanted to withdraw my 258€ using ecopayz, that withdrawal was declined as they removed that withdrawal option. Then I was told to open a bitcoin wallet and withdraw there that it will work. I did that and got the message: Sorry we cannot accept payments for your country. My country is Slovenija and I never had any technical problems with withdrawals with any other bookmakers like this. Then they told me to open a Perfect money wallet that I can withdraw there. I opened that wallet, and again got the same message. Then at last, they told me to open a wallet at Advanced cash that it will work, and again I get the same message and I can not withdraw my money. Now they are out of withdrawal options to tell me to open. They are a site where you can deposit, but there is no way to withdraw from them and players have to be warned about this.

Unfortunately I don't get any correct answers from the casino. In the chat everything is just Copy and Paste. All of my withdrawal requests have been refused, but without giving me any feedback on why or why. First I wanted to pay out via VISA, I sent all documents, then via MASTERCARD, also all documents and last but not least via BITCOIN to my wallet.

Here, too, I have sent all the documents. After a while I asked again in CHAT and via email. After some back and forth I got the answer "Bitcoin takes longer". I asked "how long"? The answer "we don't know". I think the casino doesn't want to pay out my winnings (10,000 euros) and tries to hold me back and hopes that I will gamble away the winnings again.

I ask for your help so that my winnings are paid out.

Many Thanks

I have been trying to withdraw my money ($250) from casino through my visa debit card, that was rejected, talked to chat several times they said to use another card. I used another debit card which i had and they accepted it so I thought everything was ok but then money was returned back in account, this has been going on for weeks, they keep telling me to submit new card, wont tell me what card Australians can have, but on withdrawl tab only have visa to withdraw on. They keep telling me they will refer it to payments dept but nothing happens and i am afraid I wont be able to receive my money. Please can you help. I will attach my withdrawl history so you can see what is happening with this casino. I also had to change my email to enable deposit to go through and the email i have for that casino is <email address removed>. I will also submit email from their payment dept. Also i might add they accepted deposits on my 1616 card too.