Slottica Casino

They are delaying my payment

zł420

Hello.

I have a problem with Slottica Casino.

Last year my account was blocked along with my deposit money (I did not win or lose anything at Slottica Casino).

This year I managed to contact the English speaking support service. A nice person told me by email that I can get my deposit money back.

To do this, I was asked to make a request for payment via email. I did it. Then I was asked to go through identity verification. I successfully sent all the requested documents. Then I received an email from Slottica Casino that my documents were received.

However, since the last message on February 27, 2025, I have not received a response from the casino regarding my situation.

I have a feeling that Slottica Casino is deliberately delaying the identity verification process in order to avoid paying me my deposit money for as long as possible.

That is why I am filing a complaint against Slottica Casino about the delay in payment.

Please help me understand the situation with the casino and get my money back.

Thank you.

Hello Team, I made a deposit on their platform for the first time on the advice of my friend and was making my first deposit but my deposit has not been credited yet. They are cheating new players. Moreover, they are not sending any updates. They keep copying and pasting the same message again and again. It has been more than 3 days but my 1850 rupees have not been deposited yet. Please help me and get my deposit done otherwise I will have to file a police case/FIR against them for this online fraud. Deposit details are below:- deposit amount - 1850 INR and deposit date & time - Thrusday, 7/11/2024 and deposit method - UPI and UTR/REF ID - 431200504734 . I entered all this information correctly in the deposit form but they have not added the money yet.

руб.35,000

Deposit is missing

Slottica delays 1200 euros payment

₹1,850

Hello, I have some trouble with Slottica.

I've made a withdrawal 13.04 for 700€ and one 04.05 for 500€.

To this day I didn't receive it.

I was contacting live chat and wrote several e-mails to them but every time I got the same response: "We've contacted our payments provider and got no response" or they having some issues with my payment.

I don't know what it means and they won't tell me what provider it is.

Also, I'm asked to wait but they don't know how long and I'm tired of this.

Both withdrawals were accepted.

Please help me get this money because it sounds like a scam.

Stealing money from drops n wins Pragmatic promotions 1000usd

€1,200

Hello!

10th april 2023 - I won one of the pragmatic drops n wins tournaments and placed 1st place with 80.000 rub (1.000$)

At that day I send an e-mail to support with screenshot and a question "when this prize will be at my account?"

And after that I recieved that i must wait 72 hours.

After 72 hours I recieved several answers from them: 1) its a fault of pragmatic, they dont give money; 2) they send request to provider and wait for respond; 3) wait wait wait

Right now its 11 days after I finished tournament and answer still wait. But wait what I dont undestand, because they even didnt give any proof that they sent a question to provider!

Need help, thank you

Withdrawal again declined of 50,000 INR

$1,000

Hey Askgamblers, I am fully verified on slottica casino. I used to play regularly. I lost almost 200000 INR rupees on this casino. I used to play aviator game. I won in the aviator game. In my account there is currently 800000 INR . I am only able to withdraw 50000 INR at one time. I requested for withdrawal from last 3 times they declined my withdrawal 2 times by telling me there is a technical issue from there side. So it is very painful to wait for withdrawal as it takes 36 hours. I made a withdrawal request they declined my request after 36 hours then I need to create one withdrawal request again and need to wait for 36 hours again. As you can see in below screenshot they declined my withdrawal stating there was a technical issue from their side. I think they don’t want me to withdraw my money. Please look into this problem.

15000INR Withdrawal not credited into my bank account

₹50,000

Hi AskGamblers, I am fully verified on the site. As from my attachment you can see they accepted my withdrawal of 15000 INR and amount is debited from my account but it has not been till credited into my bank account. I also contacted support but they are saying your bank didn’t accept the payment we are trying. It has been almost 46 hours and they claim your withdrawal will be accepted within 36 hours. Thank you and I hope you can help me resolve my issue.

Deposit of INR 25000 is missing

₹15,000

I have made a deposit of INR 25,000 through the payment mode of phone pe UPI The amount has been successfully debited from my end but the funds have not been credited into my gaming account.

I have also provided all the relevant payment proofs and UTR number to them but still it's almost 3 days now my funds have not been credited to my gaming account.

Please find the attachments of payment proof below.

Delayed withdrawal of 23204 euro

₹25,000

Hello! On 01.02.2023 I deposited 330 euros at Slottica.com, I played live black jack, live roulette and a few other live games. I say this because I didn't play slots, I didn't play from bonuses, etc. and I won 23204.90 euros. It's the 2nd time I play on this site, I had another withdrawal on 16.01.2023 of 990 euros approved. I have a fully verified account, I sent them all the required documents, photos, etc. I have been waiting for the first withdrawal of 900 euros for 4 days and I am told to keep waiting. On 02.03.2023, an operator from them called me to tell me that the withdrawal will be delayed another 24 hours to check with the games provider. Those 24 hours have passed and they are telling me the same thing on the chat. I don't understand why it is taking so long and I hope that they will start letting me withdraw because I can withdraw a maximum of 1000 euros per day by bank transfer. I will be able to withdraw the amount in 23 stages. Thank you and I am attaching pictures and emails from them.

Blocked account and winning

€23,204

Good day! Judging by the reviews, there is not much to write. The account with funds was blocked after a telephone conversation with support.

It all started with a payout, deposits were through a crypt. And there are no conclusions on the crypt. Issued to a bank account, canceled and asked for verification of the payment method. Sent, verified. Issued and waited 36 hours, approved and sent. Didn't receive funds.

The answer of the support is this - the payment was rejected by the payment provider. And your money will be returned to the balance. Ie they knew about the rejection of payments and the reason is not? Well, it certainly pissed me off.

In short, there are only excuses for everything. An appetizer calls and starts to explain something.

It’s not the first year I’ve been answering him in this area, I’m a gambler with experience! And for a moment the operator’s reaction is - are you a gambler? - I answer yes. He immediately says that in this case, according to the rules casino, your account will be blocked. To unlock, write to support. I didn’t present the time for unlocking.

In short, I found a tricky moment. On emotions, I heard what he needed and not the essence! THE CONCLUSION IS SUCH, THEY DON'T WANT TO SIMPLY WITHDRAW 250€.

€250

Slottica Casino Complaint Stats

Resolved 27 / 32

Avg. Amount $2,083

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Slottica Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 19 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 7 days.

Review This Casino

Share your thoughts with other players

Player Rating

4.9/10 ● 14 reviews

Top Reviews From Our Players

waitangasu • 1 year ago

3/10

A wide range of games. The site is not very user-friendly, but it is quite intuitive to use. The support team responds quickly, which is good, but you won't get any help from them.

They won't let you block or delete your account, even if you say you have a gambling addiction. They force you to talk to a manager on the phone, who will never call you, and you won't be able to delete your account.
Furthermore, the site's commission is one of the most brazen I've ever seen. They charge you a 5% commission on the site itself, which is included in the price. After debiting your card, they also charge you an additional 1% as an additional commission, while all other sites cover the commission themselves. Sometimes deposits don't even show up in your account, and the site can't help. I'm also concerned that the site's volatility is rigged, as I once lost 2000x my bet and the slot never returned to me. This shouldn't work if they have a real RTP.

LechuDPG • 3 years ago

10/10

Great selection of games and live casino options add that yo many good options for deposit bonuses and great customer service marked this casino a must visit for anyone who is looking for a top tier casino to play and enjoy themselves at.

I really didn't find anything I was unhappy with to be honest but if I had to choose one thing it would be at one of my visits customer service had been offline for 48bhrs but was back soon enough.

Elinka • 4 years ago

6/10

Overall I had a nice time at Slottica casino and the free chip was a nice offer except for the high wagering requirements. I didn't like the desktop experience, the game seemed laggy and not visually appealing yet mobile experience was smooth and I can't complain about that. I know that they offer a 200% welcome bonus and I might give it a try sometime soon.

Hello ELINKA, Thanks for taking the time to share your experience with us. We hope that we can still pleasantly surprise you with bonuses and games. Best regards, Slottica Team

Slottica Casino 4 years ago

Frank_xyz • 5 years ago

Papageschwepy • 5 years ago

1/10

Many providers and games, user friendly web. You can win jackpots or very high winnings, the registration is easy, you can add your favorite games etc.

The verification process is painful, they try to find any obstacle on the way, so the verification takes very long time as well as the withdrawals. I have never had such a bad experience with withdrawals as here. If you want to deposit, you can use multiple providers, but if you want to withdraw money, it's almost no chance. After almost 1 week we finally found a provider for the withdrawal. First withdrawal was approved within 36 as it's written in the Terms and Conditions, but the second withdrawal is still pending for more than 48 hours. I really hate this approach and recommend to avoid this casino. If you want to just play, then it's ok. But if you also want to win and withdraw money, then this is really bad provider. The withdrawals are painful, terribly painful.

PrinceNaseem • 5 years ago

1/10

Played on there for a while, used a deposit bonus and had $8000 deleted from my account. I knew the max bet for play until the $12k odd play through requirement was $3AUD as I had asked in chat. I completed the play through, then raised my bet with about $600 in my account. I had a good run, betting bigger and played it down to $8k to withdraw.
Then I was told I broke their rules and had it all deleted. They have failed to show me exactly when I broke the rules and have basically just left it. I have to take their word for it, but I feel I did a thing wrong. Very disappointed.

8/10

Slottica really improved their casino site. The layout has become really nice. Slot selection is above average as well. No more lags and bugs. Bonus offers come frequent. Payouts within 2 days. This casino has become recommendable.

The live support takes too long to respond. At times the support is not available. Emails to the support bounced back. Room for improvement. Additionally one star deduction due to off shore license.

toolivetv • 6 years ago

5/10

Great casino, nice looking, lot of different slots, tournaments, leaderbords, all fantastic and very stimulating, but- you must never need chat support, in that case....... my rate goes to 0

it all falls when you need support, unfortunately i think its the worst ever, i needed assistance few times, and you dont receive it in less then......... 30 minutes!!! no jokes try it yourself, 30 minutes. its really a low level support, by the way while i write i am waiting 30 minutes to chat with them :D i have also pics i can upload to support what i am writing, but no need, you can check it by yourself

blondie • 6 years ago

7/10

Slottica casino is a casino I discovered very recently. I was looking online for a no deposit bonus and came across this brand- I did a double check to see if they are on Askgamblers, as I always feel more secure to sign up at a casino that is on Askgamblers- it adds trustworthy factor for me.

Slottica casino is a casino that has Curacao license and several game providers, including Netent, Playn Go and others. Therefore I was quite intrigued to try them out with a 10eur free chip. In order to get it, I needed to sign up and verify my email address and phone number. I had absolutely no problems with achieving that and I was able to activate the bonus in my profile afterwards. One thing I have to say is that this casino really reminded me of Goodwin casino- the welcome bonus offers seemed very similar, just a point that I noticed. And there was one downside for the offer- the wagering requirements. They were set to 70x bonus amount, which in my opinion is quite high.

First I tried to open Starburst on desktop but the user experience was a bit laggy and not too appealing so I switched to mobile. I started to play Starburst and happened to get a few 30x and one 60x bet win so eventually my balance climbed to 20 eur. Then I decided to play Hotline for a bit since I enjoy the slot a lot. Somehow I managed to trigger free spins quite quickly that paid roughly 50x bet so with around 25 eur balance I tried my luck with Twin Spin. Unfortunately, there was no luck and I ran out of credits quickly.

Overall I had a nice time at Slottica casino and the free chip was a nice offer except for the high wagering requirements. I didn't like the desktop experience, the game seemed laggy and not visually appealing yet mobile experience was smooth and I can't complain about that. I know that they offer a 200% welcome bonus and I might give it a try sometime soon.

klinik • 6 years ago

9/10

You know that feeling that you have when you try some new casino and you think that if you get lucky, they will start to complicate and delay things for days?
Well to be honest, that was my thinking when I joined Slottica casino. And I was so wrong.... Deposited few times with paysafe card. And after some few of those my luck turned. Verified in 8 hours, cashout the next day. That is the right way for a player, isn't it so? ;)
Slots running like they should, no bugs there, chat is really great. You have a feeling that they are there to help you. And they do. If you are looking for some casino that you haven't tried yet, this is the one ;)
Btw, you have few options to withdrawal, even if you did not deposited with it 👍

More new slots from providers, more modern site maybe but that is not really important there.
But to be honest, those are the details and that is it.

Kinggirl • 7 years ago