Slots Magic Casino
- Live chat open 24/7
- Mobile friendly deisgn
- UK Gambling license
- RNG tested by iTech Labs
- Need to be registered to use support
- More deposit methods than withdrawal methods
SlotsMagic is an online casino with a distinctive purple-and-gold theme and wide selection of games. It was originally known as Jackpot Party until February 2014. In addition to the WMS slots that were available on Jackpot Party, Slots Magic features numerous slots and other games from SkillOnNet, NextGen Gaming, and Amaya.
Players at the casino can also enjoy a live dealer room. SlotsMagic is one of the UK casinos available in over 20 different languages and holds a license from the jurisdiction of Malta, Alcohol and Gaming Commission of Ontario and the UK Gambling Commission.
Restricted Countries
Having the UKGC licence makes SlotsMagic automatically puts it on the UK online casinos list. However, there are countries that are restricted from joining here, such as the United States, Cyprus, France, Israel, and Turkey.
Virtual Games
SlotsMagic is home to some of the most popular online video slots around. Players can follow the yellow brick road in WMS's The Wizard of Oz, make something tasty in SkillOnNet's Le Chocolatier, get turned to stone in NextGen's Medusa, or choose from dozens upon dozens of other video slot titles. Players looking for seriously big wins even have access to over €3 million in progressive jackpots.
The virtual table game selection at SlotsMagic contains all of the most essential casino favorites, as well as a few lesser known variants. Blackjack players can stick to classic games like American Blackjack or go a little crazier in Progressive Blackjack. Those who like roulette have access to standard, Pro, and Pro Special editions with American, European, and French layouts. Other games include Baccarat, Craps, Casino War, Let Them Ride, Caribbean Poker, and Pai Gow Poker.
Video poker players have four main variants to choose from at SlotsMagic: Jacks or Better, Joker Poker, Deuces Wild, and Aces & Faces. All of these games are available in single-hand and multi-hand denominations of up to 25 hands.
Live Games
Slots Magic features an entire live casino dedicated to giving players a more realistic online gaming experience. The live area features games of blackjack, baccarat, and roulette streamed in real-time from a professional casino studio. These games use the same rules typically found in land-based casinos, and the interactive chat features give the live casino a uniquely social atmosphere.
Support
SlotsMagic has dedicated customer service representatives available 24/7 to answer any questions or resolve problems. The fastest way to get in touch is through live chat in most cases. Players can also call the casino using a UK freephone number, or send them an email. Each type of inquiry has its own email address in order to make response times faster.
Security and Fairness
SlotsMagic protects its players with SSL encryption. This technology ensures that sensitive data like bank account details, passwords, and other personal information cannot be read by anyone. SlotsMagic also uses anti-fraud measures in order to prevent your identity being stolen on the site.
SlotsMagic has received a certificate of fairness from iTech Labs, one of the most trusted independent auditing firms around. Players are welcome to click on the "RNG Certified" seal on the bottom of the SlotsMagic website to see the most recent audit report.
Recommended by experts
Player Reviews
This is by far the worst casino ever. Don’t be fooled people they’ll drag you for a long time and not answer you if you wanna withdraw until you loose all your money.
I deposited $2000 and got it up to $12000 I was a member since 2023 and my account was approved. But when I won they decided to make another restriction and not let me withdraw, I provided all documents I could but they kept not approving it. Stay away unless you wanna get scammed.
Its hard for us to comment because you didn't give your username for us to check your claims but I can assure you we don't scam players. We pay hundreds of winners daily. Sounds like you couldn't or wouldn't provide the correct documents which are the same as those requested by every other licensed Casino . Sorry you had a bad experience but we have to abide by the rules and regulations of our License.
The site looks good have a great range of games and good offers on with fair wagering.
I was verified very quick with no problems and my first couple of withdrawals were done in the time expected.
Now I'm verified I've had a withdrawal of £280 pending for 11 days now. Chat is none existing and never get back to you. Also the email support did at first respond saying sorry but now they are ignoring me. My money is still pending saying its there processor but its still pending so obviously not been sent.
Very Very bad customer service. These guys don't respond at all. I deposited $300 and they gave me $300 bonus which I never asked for. Now I want them to remove it but they won't as they don't answer back even after 100s of messages. I haven't played and will never play.
Now I don't want you to remove the bonus but I want my $300 back. Or else I will complain to licensing authority
The logo looks cool and there some good games to choose from. Quite a few nice email bonuses but that's redundant now as it isn't possible to withdraw winnings. Not sure what else I can say that is good based upon my awful experience.
Quite incredible that this is allowed to happen. Registration was easy, depositing was sooo easy.
But bonus removal, verifying and withdrawing can not be done without an operator, and they don't exist, so the the wins are not real.
To clarify I emailed to [email protected] but no response. (I checked my spam folder. Nothing)
Live chat says usually responds in a few hours. I managed to keep the session alive for around1 hour before it logs me out and have to start the chat again. Not that it makes a difference, it's not like there is a queue.
How can this be allowed to happen? Who is governing this?
I gave Slots Magic Casino a 7 because I love the positives that I saw with this site. I really love that the site has a 24/7 live chat which has worked out for a lot of people because they can interact with other players on the site. Mobile platforms are also a huge part of the Slots Magic Casino experience. This is a licensed platform which is important considering that people can consistently play on this site. I also love playing games on this site because there are a plethora of providers that we can check out. The support service is also friendly which is awesome to know.
There are some negatives for this platform which is why it’s a 7 rather than 8 or 9. Hopefully, they can fix their withdrawal methods which have grown into an issue recently. This kind of slow payment from the platform will grow into a huge problem if more people look into it because people will grow to distrust Slots Magic if this keeps happening. The developers behind the scenes have a good track record so far but aspects like bugs and poor game optimization riddles this platform. Hopefully, more devs will fix this moving forward so more people can play.
Thank you for posting and your positive comments
Regarding any game issues please note that the games come direct from the studios via a link to our software
also that performance can be affected by your internet supply especially at peak times
We are always on standby to help so please report any issues you have to our Support
Thanks
SlotsMagic Support
Good selection of games from various providers, also a lot of progressive jackpot games and daily/hourly. Good online support with very helpful agents.
I am currently playing at slotsmagic casino, got fully verified and everything is fine, besides vey slow and unreliable withdrawals. They state, that the withdrawal limit is 10 000 eur. All in all very slow paying casino, but with good game selections.
Currently, jackpot at netent Divine Fortune game sits at 205 000 euro. I am considering trying to go for it. The question is: if i win progressive jackpot for 200 000 euro, will it be payed according to limits, 10 000 a month in 2 years, or limits are not applied to progressive jackpots wins and i will receive it at full at appropriate time?
Thank you for your review and positive feedback, for any questions on payouts please contact Support
SlotsMagic
Great site especially if you like to gamble and get the Vip treatment through loyalty. Great bonuses and a fair site that pays well and the team are always there to answer your questions, (Richarv)
A massive win and they are dragging out the payment process. On a few other sites Vip and a quick email to my manager and instant payment, regardless how big it is. Will update with the process
Thanks for your review and positive feedback
I checked your account and see you were already paid earlier today
Nice win and thanks for playing at SlotsMagic
hope to see you back soon
Team SlotsMagic
I just signed onto this site, yesterday, had a really good day of play, left with almost 1000 sitting on my account. The next day was not so good, many games losing their connection that I had played the day before. Talked to support they had nothing to offer in terms of solutions. Received an answer that it may be the game provider, so I went onto a different casino to test their theory, nothing wrong on the game providers site, played just fine elsewhere.
The site isn't functioning well at all, at least not for me. I have sent over 5 screen shots of the games I couldn't use in the last five minutes, all stating no connection, or you start to spin a reel and it never stops, or it never opens the game at all... So for the fun of yesterday, today not fun at all... I would not encourage anyone to play here, errors make it pretty much impossible...
Thanks for your review and comments. This is really strange because we have a very stable platform but your feedback has been passed to the Casino manager for review
Team SlotsMagic
Account name w3lshnikki set up good, good slots lots of games, customer support friendly but slow in replying, not a good thing I can say. Otherwise, found my way around sight well, no email address in support had to try to find it myself.
Offered me 300% bonus via email, went to deposit no 300% in daily picks, went to live chat they made an error in email would only give 100% , to me this is misleading and getting people in to play when bonus doesn't exist. Sent emails kept coming back as address not found
I really love playing at this casino. Got all the games I love. And have had no problems withdrawing....thus far.....see below. They have a lot of games, more than the average and seem to be a relatively legitimate and fair casino.
Well, I wrote a review last year in regards to uploading my KYC documents, which I did and all was fine, I have withdrawn a few times since. But today I have won a bit more than usual but is probably in line with what I’ve spent in the past month so I withdrew it but have since received an email asking to upload proof of my address (AGAIN?) and also another debit card I have used here and there but I guess the debit card is fine as I hadn’t sent proof of that one before but they haven’t asked for it until now which makes me suspicious that they are maybe, just maybe trying to delay payment somehow since it’s a bit more than usual. I don’t know, maybe I’m being paranoid. But also the fact that all my utility bills are all online so they are PDF and I get the feeling they will reject the image I sent or make it an issue. I don’t know, I just read all the reviews on casinos and see people tend to have these sorts of problems with legitimate withdrawals when the amounts are higher than usual. I really hope I don’t have any problems because they have been great thus far but if I have any problems I’ll be straight to askgamblers!
Thanks for your review and positive comments.
I checked your account and see that you were already paid this morning. Sorry for any delay and inconvenience but you made the request late last night and we do say we pay within 11 working hours.
Congratulations of your win and good luck for the future
The SlotsMagic Team
Well opened my account Hitsquad77 a long time ago, I did not deposit because the payment page had a scroll down bar which I could not find but 3 years later I got my head round it, made a few deposits 60 20 20, I should of walked with 450 but played on like an idiot and got too 1275 and played on like an idiot and left with 1000 which is now pending and awaiting verification.
The site is not outdated it has all merkur games and even has the hard too find sought after "holy diver" by bigtime, a few bigtime labels are not there such as primevil but did not mind as the choice is quite vast. The site plays fairly and wagering requirement are more towards the good side rather than the bad, I was dubious of a game called excaliber by wms as played £100 on 50p with no feature then it popped me one out for £450 on 50p, so beware merkur slots can take an eternity to feature as they do on any site, its nice to see slots magic staff comment after every review and raise any concerns a disgruntled player may have, good on you "slots magic" for being so responsible, I found the self exclusion tool very useful during my withdrawal period and the id upload direct is also a handy piece of kit.
Well the same scroll bar that hindered me too deposit has the same issue on id verification page, now anyone could point finger and say "they made it hard to verify" but as the deposit page has this issue that is obviously not the case, a minor glitch I'm sure could be resolved easily.
There is no vip or points boosts which is a shame.
The pending period which is the norm for most casinos I find a bit outdated, if one can do it automatically then they should all be able too, yes things have to be checked etc but in this day and age it just takes a small investment in software to do this via computer 24/7 rather than use human resources thus giving instant or next day payouts, it takes 1 second to deposit but a million times longer too withdraw which is not an understatement, instant paying casinos are always very very very busy and too hang on too payments scares away 90% of customer traffic, as far as I'm concerned a casino will not thrive with these rulings, I will keep you all updated on withdrawal timeframe and the verification process, thanks for reading.
Thank you for your review and feedback which i have passed to the Casino marketing department.
I checked your account and see that you were paid yesterday, so i hope all is good now.
Good luck in the future
Team Slotsmagic
Slotsmagic used to be one of first casinos I registered at in 2015. They are one of the SkillonNet casinos and I remembered they offered 50 no deposit spins on the slot called Flip Flap which was a 10 reel slots. That slot has so many empty spins I won less than 2 euro with 50 spins. Now the wagering was x60 on their no deposit bonuses and I was a newbie. You can imagine not having any strategy or knowing which slots to play, I ended playing the same slot at minimum bet to try and complete wager. About 5 minutes later I lost all my balance.
The interact of the website looks good and at the time, they had slots of GVG Netent, and NextGen that I can remember. The welcome bonus was 100% and extra 50 spins again. I tried some Netent slots and got familiar with more providers, but I think NextGen was my favourite as I used to win a lot with the Superbet feature. I however did not complete wagering at the time.
I contacted live chat after I finished my bonus to ask for the free spins and they were added, it was not automatic. This time I won 33 euro from the 50 spins on Flip Flap and got excited at the time. I think it was my biggest win. My wagering was x30, but I still could not complete wager at the time. Support felt my pain and added 10 extra spins on Ninja master and I busted again.
About 2 years later they had different terms which was x25 the bonus amount only and wager free spins which they did not have at the time. I remember well that I took that free spins for a year offer with a deposit of $50 once off. I think I made 2 cash outs from that free spins every week that was issued.
Support is great but these days you wait a while before they respond. They also removed their wager free spins from their terms and the x30 wager is now back with them, which is really sad. I hope they would lower their wager to x25 or at least keep the wager free spins system in place. I used to like them a lot, but not that much anymore.
Thanks for your review and feedback and we have passed your comments to the casino manager who welcomes ideas and suggestions. We now have over 1400 slots and games to play and SlotsMagic is a firm favorite of many players all over the world. As you cashed out wins we hope to see you back where you had success before.
The Slotsmagic Team
Fairly vast collection of game, daily picks, promotions.
The chat isn't active, I have two bonuses of 0.05 p total that prohibits my withdrawal. I feel like bonuses are a trap for when you want to withdraw.
Thanks for your feedback. Live chat is active, you need to log in to the Casino and then click on Support.
i see from your account that your active bonuses were cancelled by Support on the day you notified them
Slotsmagic Team
Nice site. Good selection of games. No issues with games hanging or disconnecting.
Horrendous customer support. I have a significant pending withdrawal. I provided the required documents of id (bank card, driving licence, utility bill). I received an automated email to say the utility bill was unacceptable (despite it being a direct download of an online bill!). I have since sent at least 5 emails and 2 messages via online support (because they have been 'unavailable' for over 2 days!) and haven't had a single response other than an automated 'one of our advisors will contact you soon' message.
Thanks for your review and feedback.
i checked your account this morning and see you already were paid your winnings.
We always try to do withdrawals within 11 business hours but sometimes it takes a bit longer for a first withdrawal..
in your case it would have been a little quicker had you sent us a better quality document that we could read and there was also the issue of the multiple accounts which needed further investigation.
Hopefully you will win again so we can show you how quickly we normally pay
Team SlotsMagic
(Latest Update)
Slots Magic Casino was one casino that got forgotten since some years ago, simply because I couldn't do login anymore, but when a promotional email got into my mailbox, I became curious and my cat instincts got to work, hehehe. Yes, I still couldn't do login when I tried, but by using the link in that promotional email, I managed to get in. Then I enquired the whys and the hows from their support team, and found out that I need to use a different URL to get in, so no more logging in problems for me, hehehe.
I then made a deposit of $20, and could still claim the welcome bonus offer, much to my surprise, so I took it. However, that deposit incurred a $0.70 fee, higher than at most other casinos, but I just had to accept it. Nonetheless, it was still a good day for me - my favourite Finn game played very well, I completed the bonus wagering after several hours of play, and finally withdrew $87. I then uploaded my documents, got them approved 1 day later, and the payment came in on that day too.
All in all, a very satisfying play on a casino that I had totally given up hope on, so my many thanks to that one particular lady who had questioned my account closure request, gave me a new URL link, and got my account going again! One more Skill On Net casino that got revived! Hehehe.
thanks for the update, pleased to see you enjoyed the Slotsmagic experience
hope to see you back soon
The Slotsmagic team
I really like this casino, it has tons of games from different providers. The layout is nice and easy to use. I don't really use the bonuses so I can't say much for that. I've been registered for around 3 years, I think, and haven't made many deposits until recently. Have had a decent win and am in the process of withdrawing for the 1st time so I shall keep informed how smoothly that will go.
Well Because I have recently just started depositing more frequently I decided to upload my KYC documents a couple of weeks back but Like others have commented, as yet, I have not heard back if they've been verified or not. I did send an email a few days ago asking if they had been verified but have not heard anything as yet. I am hoping everything is good and I won't get the runaround as I really like this casino and look forward to playing more frequently. I'm hoping it's all legit and they are a fair casino when it comes to payouts as I've already deposited a fair bit.
Hi jenza , thanks for reviewing Slotsmagic and providing such great feedback.
i just checked your account and I see your payment was already processed today .
if you have any further questions please get in touch but good luck
nice Win !
Team Slotsmagic
Great game selection, especially for Canadians who like to play Merkur, Gamomat and Bally Wulff. Lots of promotions always going on. Withdrawal and document verification were very quick. I will revise this review if the bank transfer takes a crazy amount of time, other wise I highly recommend.
Lack of live chat a lot of the time (probably due to my geographical location), however I found that there was no live chat on the weekends at all, no matter what time of the day.
Thanks for your feedback and taking the time to write a review
We do switch off Live chat at around midnight CET and switch it back on at 6am so being in Canada it will be difficult for you to access because of the time zones.
We do definitely have Live chat on weekends so i guess its either because of the explanation above or something went wrong on the days you tried. Apologies for this and thanks for the nice comments
SlotsMagic
I deposited 12€ and won 84€ and i wanted to make a withdraw, but because I deposited with master card credit card i wasnt able to withdraw on the card so I wrote support if they can withdraw money on my skrill account. After waiting one day without support answer my emails regarding withdraw and no live support online I was checking it a lot and even before I decided to play some more. I lost all the money after 10 minutes on 5 different slots without any wins bigger than 1€ and no bonuses, i played 30c bets max. After i lost that money I checked again if I was able to reach support and guess what, now support was magicly online for me. I think its something fishy about this site and I will never play on this casino again ever and i wouldnt recommend it to anyone else either. The worst casino site support wise I ever played on.
Used to be a good a fair site with WMS slots that we all love. Has phone support which I like
The site is a bit out dated and compared to other sites it's nowhere near as good. I'm also very disappointed to know that they made the bonus terms 20x on any slot to now 30x on GVG slots (the unpopular slots) and the other providers contribute 50% so it's really a 60x wager. It's good of sites to offer bonuses but for me I don't see the point in claiming a bonus with such high wager when I can easily join 100s of other sites and play the exact same slots with a much lower wager.
Really helpful support, good slot selection and very fair. I have made multiple withdrawals with no complaint. I had one slow withdrawal in the beginning but that was due my own typing mistake in my bank details. The SM support team tracked it down and sorted it. They phoned and emailed me often to make sure everything was ok. Its a professional setup and I would recommend it to other players. I am a real player and have played all casino games on line for a couple of years and this is one of the better sites for help and support.
Nothing really. Maybe could add some UTH and casino hold'em to the live games.
Thanks for taking the time to write a review and thanks also for your nice comments
good to see you are doing well !
SlotsMagic Team
Can anyone expect to get some magic from this Slots Magic Casino? Well, the only magic that I saw was some free spins upon registration for new players at the casino, and the welcoming package wasn't even attractive enough with its usual 100% deposit bonus offer. So I have avoided signing up at this casino for many months, until one fine day, about 2 years ago, I received a better promotional offer in my mailbox, with 20 no-deposit free spins on the game Ninja Master, plus the usual 100% deposit bonus. Heck! 20 free spins weren't even a lot, but somehow, I decided to take it up nonetheless. Gees, I must have been in a desperate position to play when I took that offer up! Hahaha.
Well, my registration at the casino and validation of my email went smoothly. I even completed my profile details first before searching for that 20 free spins, which I got without any problems at all. I opened the game Ninja Master and the free spins were waiting for me. In fact, that was the first time that I had played that Ninja game, and the game played quite well too, giving me a Free Spins game within that 20 free spins. The payout was, however, not so good. I then carried on playing the game with the little free spins winnings and lost it all soon after. Strangely or not, the play using the free spins was much better then playing with real money. I couldn't get anything nice at all, not even a 5x bet win!
As for my deposit and bonus money, I played them on another game, one of those SkillOnNet games, but I have totally forgotten on what game it was. That showed how badly things went at Slots Magic Casino for me, that most of the events have already been erased off my memory! What I do remember, however, was that I never made any more deposits at the casino. The games were not my favourites, none of the game providers were my favourites either, so there was practically nothing at Slots Magic to make me go back and play more. I left the casino in dormancy for more than 1 year, until it finally became totally blocked off by my local ISP. Today, I still cannot get any access to the casino, but I still haven't close my account either, which I should have done by now. Ah well, maybe I'll do it one day soon, hehehe.
Thanks for you comments, we have over 600 slots to play now so hopefully you will come back and visit one day
Well played yesterday and deposit £100, played for couple hours 1-4£ per spin mostly on slots and won £1500. Now send all paperwork and waiting what going to happen. I used online chat and all questions was answered straight away. Good selection of slots, nice staff. Like it for now.👍
Fee for deposit, noting else for now.
Thanks for your review of SlotsMagic and your nice comments. the small deposit fee helps us give no wagering on the free spins, low wagering on the bonuses and quick payments on withdrawals
Good bonuses first deposit bonus up to 200%, easy deposits, a lot of different providers and games.
Withdrawals are not working properly (unnecessary delays on verifying account etc.) Made a withdrawal 4.5.2017 and still to 10.5.2017 my account has not been verified. When submitting documents casino said they will be reviewed with 24 hours which is obviously a joke, because it's been now six days and they are still "verifying" my account. I feel that the withdrawal is not coming to my account but we will see. Also customer service does not reply to emails, I have sent 2 emails regarding this matter, but I have not get any answers. Just wanted to give a heads up for other players that withdrawals might be tricky here..
Thanks for your comments and apologies for the delay in verifying your documents
you are now verified and payment has been made, and , because of the delay you experienced, we didn't charge you the fee for the Credit card withdrawal. Customer Support will also add some Free spins to your account as a thank you for being so patient
Team SlotsMagic
Easy to use, but don't count on getting your winnings
They are not transparent with offers. If for instance you get offered free spins with no wagering, and then you take up that offer and withdraw your winnings, you will get a rude email from them telling you that you are breaching their fair play policy because you didn't risk your own cash and that if you do it again they will confiscate anything you win. I thought that was the point of free spins and, having already deposited and played many slots with them previously, that my free spins were a reward. Obviously not, it's a trap. I'm just glad I didn't win any kind of jackpot with these jokers!
Could you please give me your username so i can check which offer you are referring to and what happened to your winnings
Slots Magic Casino: 100% up to 2000 CAD + 200 Free Spins, Welcome Bonus
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I sincerely hope this casino loses its license because they are outright scammers. Withdrawing money is impossible, and reaching their support team is equally futile. They demand documents that are impossible to provide. For instance, I was asked to provide a bank statement showing the debit card number used for a deposit made three months ago, even though that card is now invalid. Despite having a photo of the card, they refused to accept it. This was a terrible experience with atrocious service. They simply take your money and make sure you can’t get it back. Avoid at all costs!