Slots Magic Casino

The site looks good have a great range of games and good offers on with fair wagering.
I was verified very quick with no problems and my first couple of withdrawals were done in the time expected.

Now I'm verified I've had a withdrawal of £280 pending for 11 days now. Chat is none existing and never get back to you. Also the email support did at first respond saying sorry but now they are ignoring me. My money is still pending saying its there processor but its still pending so obviously not been sent.

Very Very bad customer service. These guys don't respond at all. I deposited $300 and they gave me $300 bonus which I never asked for. Now I want them to remove it but they won't as they don't answer back even after 100s of messages. I haven't played and will never play.

Now I don't want you to remove the bonus but I want my $300 back. Or else I will complain to licensing authority

The logo looks cool and there some good games to choose from. Quite a few nice email bonuses but that's redundant now as it isn't possible to withdraw winnings. Not sure what else I can say that is good based upon my awful experience.

Quite incredible that this is allowed to happen. Registration was easy, depositing was sooo easy.
But bonus removal, verifying and withdrawing can not be done without an operator, and they don't exist, so the the wins are not real.

To clarify I emailed to [email protected] but no response. (I checked my spam folder. Nothing)
Live chat says usually responds in a few hours. I managed to keep the session alive for around1 hour before it logs me out and have to start the chat again. Not that it makes a difference, it's not like there is a queue.

How can this be allowed to happen? Who is governing this?

I gave Slots Magic Casino a 7 because I love the positives that I saw with this site. I really love that the site has a 24/7 live chat which has worked out for a lot of people because they can interact with other players on the site. Mobile platforms are also a huge part of the Slots Magic Casino experience. This is a licensed platform which is important considering that people can consistently play on this site. I also love playing games on this site because there are a plethora of providers that we can check out. The support service is also friendly which is awesome to know.

There are some negatives for this platform which is why it’s a 7 rather than 8 or 9. Hopefully, they can fix their withdrawal methods which have grown into an issue recently. This kind of slow payment from the platform will grow into a huge problem if more people look into it because people will grow to distrust Slots Magic if this keeps happening. The developers behind the scenes have a good track record so far but aspects like bugs and poor game optimization riddles this platform. Hopefully, more devs will fix this moving forward so more people can play.

Slots Magic Casino

March 9, 2022

Thank you for posting and your positive comments

Regarding any game issues please note that the games come direct from the studios via a link to our software
also that performance can be affected by your internet supply especially at peak times

We are always on standby to help so please report any issues you have to our Support

Thanks
SlotsMagic Support

Good selection of games from various providers, also a lot of progressive jackpot games and daily/hourly. Good online support with very helpful agents.

I am currently playing at slotsmagic casino, got fully verified and everything is fine, besides vey slow and unreliable withdrawals. They state, that the withdrawal limit is 10 000 eur. All in all very slow paying casino, but with good game selections.

Currently, jackpot at netent Divine Fortune game sits at 205 000 euro. I am considering trying to go for it. The question is: if i win progressive jackpot for 200 000 euro, will it be payed according to limits, 10 000 a month in 2 years, or limits are not applied to progressive jackpots wins and i will receive it at full at appropriate time?

Slots Magic Casino

September 28, 2020

Thank you for your review and positive feedback, for any questions on payouts please contact Support

SlotsMagic

Great site especially if you like to gamble and get the Vip treatment through loyalty. Great bonuses and a fair site that pays well and the team are always there to answer your questions, (Richarv)

A massive win and they are dragging out the payment process. On a few other sites Vip and a quick email to my manager and instant payment, regardless how big it is. Will update with the process

Slots Magic Casino

February 16, 2020

Thanks for your review and positive feedback
I checked your account and see you were already paid earlier today

Nice win and thanks for playing at SlotsMagic
hope to see you back soon

Team SlotsMagic

I just signed onto this site, yesterday, had a really good day of play, left with almost 1000 sitting on my account. The next day was not so good, many games losing their connection that I had played the day before. Talked to support they had nothing to offer in terms of solutions. Received an answer that it may be the game provider, so I went onto a different casino to test their theory, nothing wrong on the game providers site, played just fine elsewhere.

The site isn't functioning well at all, at least not for me. I have sent over 5 screen shots of the games I couldn't use in the last five minutes, all stating no connection, or you start to spin a reel and it never stops, or it never opens the game at all... So for the fun of yesterday, today not fun at all... I would not encourage anyone to play here, errors make it pretty much impossible...

Slots Magic Casino

November 14, 2019

Thanks for your review and comments. This is really strange because we have a very stable platform but your feedback has been passed to the Casino manager for review

Team SlotsMagic

Account name w3lshnikki set up good, good slots lots of games, customer support friendly but slow in replying, not a good thing I can say. Otherwise, found my way around sight well, no email address in support had to try to find it myself.

Offered me 300% bonus via email, went to deposit no 300% in daily picks, went to live chat they made an error in email would only give 100% , to me this is misleading and getting people in to play when bonus doesn't exist. Sent emails kept coming back as address not found

I really love playing at this casino. Got all the games I love. And have had no problems withdrawing....thus far.....see below. They have a lot of games, more than the average and seem to be a relatively legitimate and fair casino.

Well, I wrote a review last year in regards to uploading my KYC documents, which I did and all was fine, I have withdrawn a few times since. But today I have won a bit more than usual but is probably in line with what I’ve spent in the past month so I withdrew it but have since received an email asking to upload proof of my address (AGAIN?) and also another debit card I have used here and there but I guess the debit card is fine as I hadn’t sent proof of that one before but they haven’t asked for it until now which makes me suspicious that they are maybe, just maybe trying to delay payment somehow since it’s a bit more than usual. I don’t know, maybe I’m being paranoid. But also the fact that all my utility bills are all online so they are PDF and I get the feeling they will reject the image I sent or make it an issue. I don’t know, I just read all the reviews on casinos and see people tend to have these sorts of problems with legitimate withdrawals when the amounts are higher than usual. I really hope I don’t have any problems because they have been great thus far but if I have any problems I’ll be straight to askgamblers!

Slots Magic Casino

June 4, 2019

Thanks for your review and positive comments.

I checked your account and see that you were already paid this morning. Sorry for any delay and inconvenience but you made the request late last night and we do say we pay within 11 working hours.

Congratulations of your win and good luck for the future

The SlotsMagic Team

Well opened my account Hitsquad77 a long time ago, I did not deposit because the payment page had a scroll down bar which I could not find but 3 years later I got my head round it, made a few deposits 60 20 20, I should of walked with 450 but played on like an idiot and got too 1275 and played on like an idiot and left with 1000 which is now pending and awaiting verification.

The site is not outdated it has all merkur games and even has the hard too find sought after "holy diver" by bigtime, a few bigtime labels are not there such as primevil but did not mind as the choice is quite vast. The site plays fairly and wagering requirement are more towards the good side rather than the bad, I was dubious of a game called excaliber by wms as played £100 on 50p with no feature then it popped me one out for £450 on 50p, so beware merkur slots can take an eternity to feature as they do on any site, its nice to see slots magic staff comment after every review and raise any concerns a disgruntled player may have, good on you "slots magic" for being so responsible, I found the self exclusion tool very useful during my withdrawal period and the id upload direct is also a handy piece of kit.

Well the same scroll bar that hindered me too deposit has the same issue on id verification page, now anyone could point finger and say "they made it hard to verify" but as the deposit page has this issue that is obviously not the case, a minor glitch I'm sure could be resolved easily.

There is no vip or points boosts which is a shame.

The pending period which is the norm for most casinos I find a bit outdated, if one can do it automatically then they should all be able too, yes things have to be checked etc but in this day and age it just takes a small investment in software to do this via computer 24/7 rather than use human resources thus giving instant or next day payouts, it takes 1 second to deposit but a million times longer too withdraw which is not an understatement, instant paying casinos are always very very very busy and too hang on too payments scares away 90% of customer traffic, as far as I'm concerned a casino will not thrive with these rulings, I will keep you all updated on withdrawal timeframe and the verification process, thanks for reading.

Slots Magic Casino

February 17, 2019

Thank you for your review and feedback which i have passed to the Casino marketing department.
I checked your account and see that you were paid yesterday, so i hope all is good now.
Good luck in the future

Team Slotsmagic