Slots Magic Casino
- Live chat open 24/7
- Mobile friendly deisgn
- UK Gambling license
- RNG tested by iTech Labs
- Need to be registered to use support
- More deposit methods than withdrawal methods
- Customer Support
- Responsible Gambling
Bank Transfers: 2-7 days
Cheques: Not offered
Card Payments: 2-7 days
Pending Time: 24-48 hours
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
SlotsMagic is an online casino with a distinctive purple-and-gold theme and wide selection of games. It was originally known as Jackpot Party until February 2014. In addition to the WMS slots that were available on Jackpot Party, Slots Magic features numerous slots and other games from SkillOnNet, NextGen Gaming, and Amaya. Players at the casino can also enjoy a live dealer room. SlotsMagic is available in over 20 different languages and holds a license from the jurisdiction of Malta and the UK Gambling Commission.
Unlike its predecessor Jackpot Party, SlotsMagic is open to the vast majority of countries in the world. Only residents of the United States, Cyprus, France, Israel, and Turkey are prohibited from registering.
SlotsMagic is home to some of the most popular online video slots around. Players can follow the yellow brick road in WMS's The Wizard of Oz, make something tasty in SkillOnNet's Le Chocolatier, get turned to stone in NextGen's Medusa, or choose from dozens upon dozens of other video slot titles. Players looking for seriously big wins even have access to over €3 million in progressive jackpots.
The virtual table game selection at SlotsMagic contains all of the most essential casino favorites, as well as a few lesser known variants. Blackjack players can stick to classic games like American Blackjack or go a little crazier in Progressive Blackjack. Those who like roulette have access to standard, Pro, and Pro Special editions with American, European, and French layouts. Other games include Baccarat, Craps, Casino War, Let Them Ride, Caribbean Poker, and Pai Gow Poker.
Video poker players have four main variants to choose from at SlotsMagic: Jacks or Better, Joker Poker, Deuces Wild, and Aces & Faces. All of these games are available in single-hand and multi-hand denominations of up to 25 hands.
Slots Magic features an entire live casino dedicated to giving players a more realistic online gaming experience. The live area features games of blackjack, baccarat, and roulette streamed in real-time from a professional casino studio. These games use the same rules typically found in land-based casinos, and the interactive chat features give the live casino a uniquely social atmosphere.
SlotsMagic has dedicated customer service representatives available 24/7 to answer any questions or resolve problems. The fastest way to get in touch is through live chat in most cases. Players can also call the casino using a UK freephone number, or send them an email. Each type of inquiry has its own email address in order to make response times faster.
Security and Fairness
SlotsMagic protects its players with SSL encryption. This technology ensures that sensitive data like bank account details, passwords, and other personal information cannot be read by anyone. SlotsMagic also uses anti-fraud measures in order to prevent your identity being stolen on the site.
SlotsMagic has received a certificate of fairness from iTech Labs, one of the most trusted independent auditing firms around. Players are welcome to click on the "RNG Certified" seal on the bottom of the SlotsMagic website to see the most recent audit report.
Recommended by experts
The site looks good have a great range of games and good offers on with fair wagering.
I was verified very quick with no problems and my first couple of withdrawals were done in the time expected.
Now I'm verified I've had a withdrawal of £280 pending for 11 days now. Chat is none existing and never get back to you. Also the email support did at first respond saying sorry but now they are ignoring me. My money is still pending saying its there processor but its still pending so obviously not been sent.
Very Very bad customer service. These guys don't respond at all. I deposited $300 and they gave me $300 bonus which I never asked for. Now I want them to remove it but they won't as they don't answer back even after 100s of messages. I haven't played and will never play.
Now I don't want you to remove the bonus but I want my $300 back. Or else I will complain to licensing authority
The logo looks cool and there some good games to choose from. Quite a few nice email bonuses but that's redundant now as it isn't possible to withdraw winnings. Not sure what else I can say that is good based upon my awful experience.
Quite incredible that this is allowed to happen. Registration was easy, depositing was sooo easy.
But bonus removal, verifying and withdrawing can not be done without an operator, and they don't exist, so the the wins are not real.
To clarify I emailed to [email protected] but no response. (I checked my spam folder. Nothing)
Live chat says usually responds in a few hours. I managed to keep the session alive for around1 hour before it logs me out and have to start the chat again. Not that it makes a difference, it's not like there is a queue.
How can this be allowed to happen? Who is governing this?
I gave Slots Magic Casino a 7 because I love the positives that I saw with this site. I really love that the site has a 24/7 live chat which has worked out for a lot of people because they can interact with other players on the site. Mobile platforms are also a huge part of the Slots Magic Casino experience. This is a licensed platform which is important considering that people can consistently play on this site. I also love playing games on this site because there are a plethora of providers that we can check out. The support service is also friendly which is awesome to know.
There are some negatives for this platform which is why it’s a 7 rather than 8 or 9. Hopefully, they can fix their withdrawal methods which have grown into an issue recently. This kind of slow payment from the platform will grow into a huge problem if more people look into it because people will grow to distrust Slots Magic if this keeps happening. The developers behind the scenes have a good track record so far but aspects like bugs and poor game optimization riddles this platform. Hopefully, more devs will fix this moving forward so more people can play.
Good selection of games from various providers, also a lot of progressive jackpot games and daily/hourly. Good online support with very helpful agents.
I am currently playing at slotsmagic casino, got fully verified and everything is fine, besides vey slow and unreliable withdrawals. They state, that the withdrawal limit is 10 000 eur. All in all very slow paying casino, but with good game selections.
Currently, jackpot at netent Divine Fortune game sits at 205 000 euro. I am considering trying to go for it. The question is: if i win progressive jackpot for 200 000 euro, will it be payed according to limits, 10 000 a month in 2 years, or limits are not applied to progressive jackpots wins and i will receive it at full at appropriate time?
Great site especially if you like to gamble and get the Vip treatment through loyalty. Great bonuses and a fair site that pays well and the team are always there to answer your questions, (Richarv)
A massive win and they are dragging out the payment process. On a few other sites Vip and a quick email to my manager and instant payment, regardless how big it is. Will update with the process
I just signed onto this site, yesterday, had a really good day of play, left with almost 1000 sitting on my account. The next day was not so good, many games losing their connection that I had played the day before. Talked to support they had nothing to offer in terms of solutions. Received an answer that it may be the game provider, so I went onto a different casino to test their theory, nothing wrong on the game providers site, played just fine elsewhere.
The site isn't functioning well at all, at least not for me. I have sent over 5 screen shots of the games I couldn't use in the last five minutes, all stating no connection, or you start to spin a reel and it never stops, or it never opens the game at all... So for the fun of yesterday, today not fun at all... I would not encourage anyone to play here, errors make it pretty much impossible...
Account name w3lshnikki set up good, good slots lots of games, customer support friendly but slow in replying, not a good thing I can say. Otherwise, found my way around sight well, no email address in support had to try to find it myself.
Offered me 300% bonus via email, went to deposit no 300% in daily picks, went to live chat they made an error in email would only give 100% , to me this is misleading and getting people in to play when bonus doesn't exist. Sent emails kept coming back as address not found
I really love playing at this casino. Got all the games I love. And have had no problems withdrawing....thus far.....see below. They have a lot of games, more than the average and seem to be a relatively legitimate and fair casino.
Well, I wrote a review last year in regards to uploading my KYC documents, which I did and all was fine, I have withdrawn a few times since. But today I have won a bit more than usual but is probably in line with what I’ve spent in the past month so I withdrew it but have since received an email asking to upload proof of my address (AGAIN?) and also another debit card I have used here and there but I guess the debit card is fine as I hadn’t sent proof of that one before but they haven’t asked for it until now which makes me suspicious that they are maybe, just maybe trying to delay payment somehow since it’s a bit more than usual. I don’t know, maybe I’m being paranoid. But also the fact that all my utility bills are all online so they are PDF and I get the feeling they will reject the image I sent or make it an issue. I don’t know, I just read all the reviews on casinos and see people tend to have these sorts of problems with legitimate withdrawals when the amounts are higher than usual. I really hope I don’t have any problems because they have been great thus far but if I have any problems I’ll be straight to askgamblers!
Well opened my account Hitsquad77 a long time ago, I did not deposit because the payment page had a scroll down bar which I could not find but 3 years later I got my head round it, made a few deposits 60 20 20, I should of walked with 450 but played on like an idiot and got too 1275 and played on like an idiot and left with 1000 which is now pending and awaiting verification.
The site is not outdated it has all merkur games and even has the hard too find sought after "holy diver" by bigtime, a few bigtime labels are not there such as primevil but did not mind as the choice is quite vast. The site plays fairly and wagering requirement are more towards the good side rather than the bad, I was dubious of a game called excaliber by wms as played £100 on 50p with no feature then it popped me one out for £450 on 50p, so beware merkur slots can take an eternity to feature as they do on any site, its nice to see slots magic staff comment after every review and raise any concerns a disgruntled player may have, good on you "slots magic" for being so responsible, I found the self exclusion tool very useful during my withdrawal period and the id upload direct is also a handy piece of kit.
Well the same scroll bar that hindered me too deposit has the same issue on id verification page, now anyone could point finger and say "they made it hard to verify" but as the deposit page has this issue that is obviously not the case, a minor glitch I'm sure could be resolved easily.
There is no vip or points boosts which is a shame.
The pending period which is the norm for most casinos I find a bit outdated, if one can do it automatically then they should all be able too, yes things have to be checked etc but in this day and age it just takes a small investment in software to do this via computer 24/7 rather than use human resources thus giving instant or next day payouts, it takes 1 second to deposit but a million times longer too withdraw which is not an understatement, instant paying casinos are always very very very busy and too hang on too payments scares away 90% of customer traffic, as far as I'm concerned a casino will not thrive with these rulings, I will keep you all updated on withdrawal timeframe and the verification process, thanks for reading.
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Slots Magic Casino Complaints
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