Complaint #75 Slots Magic Casino

Unable to withdrawal money and poor customer service

By cmanswer

2 years ago

Hi Askgamblers,

I deposit $5200 on April 6th, won few hands, total amount include winning is $13150. I did withdrawals for $5000, because the withdrawal limit per time is $5000. I have been asked upload ID, proof of address, approved in few hours, the first withdrawal that $5000 received. Second day, on April 7th, I have been asked additional document source of income, I uploaded right way, wait until now, April 12th, nothing update. I did online chat for many time, all bots, no live agent reply. Also, I can not withdrawal my funds.

Please check the attachment for screen shot that shows I have uploaded all the request documents.

Thanks

Disputed Casino Slots Magic Casino

Reason Verification issues

Amount $8150

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

cmanswer

2 years ago

Dear Askgamblers,

I received my funds yesterday. Regarding the account verification, just ignore it, I will closed my account with Slotsmagic.

Thank you so much.

Slots Magic Casino

• Representative

2 years ago

Hi it now depends on your bank when they add the funds to your account
the general rule of thumb is it can take between 2-7 bank working days

Regarding your documents , you need to follow Support instructions and reply to their emails directly

cmanswer

2 years ago

I can see my funds has been processed on Slotsmagic side, however I have not received in my bank account.
Also, the documents I have uploaded was not approved. May I ask what the reason for that?

Slots Magic Casino Complaint Stats

Resolved 24 / 25

Avg. Amount $2,504

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Slots Magic Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 20 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Slots Magic Casino Complaints

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