Slots Magic Casino - Unable to withdrawal money and poor customer service

Dear Slots Magic Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

April 15th, still no update, emailed customer service, all I get from there is keep wait.

Hi this morning we have processed the rest of your balance via wire transfer

your account will remain restricted for play until you upload the documents that were requested on the 7th April and comply with our Source of Funds verification process

Dear @cmanswer,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I can see my funds has been processed on Slotsmagic side, however I have not received in my bank account.
Also, the documents I have uploaded was not approved. May I ask what the reason for that?

Hi it now depends on your bank when they add the funds to your account
the general rule of thumb is it can take between 2-7 bank working days

Regarding your documents , you need to follow Support instructions and reply to their emails directly

Dear Askgamblers,

I received my funds yesterday. Regarding the account verification, just ignore it, I will closed my account with Slotsmagic.

Thank you so much.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.