Complaint #70 Slots Magic Casino

Delayed payment, no real agents attending the livechat service

By Oz21123

3 years ago

Message on forum

Absolutely ridiculous and bizarre I have £700 in that account they have all my verification documents. They asked to speak to me but no humans are there EVER it’s just a bot. I can login and press a button once and a pop up displays saying they want to talk. So I go in and nobody is there. No support number Available on the site and no support email available on the site

I’d just like the money withdrawn to my account I don’t want to do business with a company that works in this. For all intents and purposes considering nobody is there without ask gamblers that money would be stuck forever. How these casinos operate this way I don’t know.

Disputed Casino Slots Magic Casino

Reason Delayed payment

Amount £700

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Oz21123

3 years ago

Paid out. Thank you again to ask gamblers an absolutely massive asset to the industry without you I would never have got my money! Thank you

AskGamblers

• Support Team

3 years ago

Dear @Oz21123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots Magic Casino

• Representative

3 years ago

Hi your withdrawal has been paid

Slots Magic Casino Complaint Stats

Resolved 24 / 25

Avg. Amount $2,504

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Slots Magic Casino Complaints

See all complaints for this casino

Unable to withdrawal money and poor customer service

Hi Askgamblers,

I deposit $5200 on April 6th, won few hands, total amount include winning is $13150. I did withdrawals for $5000, because the withdrawal limit per time is $5000. I have been asked upload ID, proof of address, approved in few hours, the first withdrawal that $5000 received. Second day, on April 7th, I have been asked additional document source of income, I uploaded right way, wait until now, April 12th, nothing update. I did online chat for many time, all bots, no live agent reply. Also, I can not withdrawal my funds.

Please check the attachment for screen shot that shows I have uploaded all the request documents.

Thanks

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Delaying payment and not following their terms and agreements policy

Hi,

I have been trying to get my winnings withdrawn from here for about 6-8 weeks and still nothing. It's should of taken just 24hrs.

I sent the bank statements. I was asked to upload my bank account details plus also provide them with screen shots of my card and I still haven't received my winnings. The customer support is a joke, takes them 48-72hours to reply back. All I want is the winnings I'm entitled to as all I get back is it's being processed.

I have ask them to put it in my real balance as it states in their terms and conditions that after 30days it is returned to my real balance, but as you can see in screen shot it's still pending.

Please can I help me retrieve my winnings.

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Delayed payment when its a larger sum

I am hoping that I can get some assistance. I've been trying to contact slots magic 48 hours now I have a considerable durable withdrawal amount that is still listed as pending when on their site it states that it only takes a couple of hours. My account is Fully verified I made a smaller withdrawal the day before which was processed within 3 hours I now have a considerable amount in my account that I would like to withdraw what I am unable to as it is but I am unable to as it is still pending. I have tried emailing them and I have had no response from my emails and I have tried talking to them through their chat bot which says it responds in a couple of minutes and I've been waiting 2 hours tonight to get a response so I am looking for some assistance if possible.

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Pending withdrawal issues and delays

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I was asked to submit verification documents and did so immediately.

I got on 'live' chat and received a robot response stating it would take 12-48 hours to verify them, at this point this had already surpassed. I requested to speak to an agent who then said my docs hadn't been received at all!

I had confirmation that they had been verified and that my withdrawal would be processed within a few hours.

It's been 27 hours since I received confirmation that my documents had been approved - my withdrawal is STILL pending - eWallet so should be quick and easy.

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Casino is not paying me my money

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Slots Magic declined my withdrawal 4 times

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I received from them which I did respond to and provided my 5-digit transit number. A few hours later my withdrawal was declined again and I have no idea at this point how to get them to send me my money via bank transfer.

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Do not process my withdrawal

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