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Slots Magic Casino - Winnings not credited and poor customer service

RESOLVED

Complaint Info

Disputed casino

Slots Magic Casino

Reason

Missing Funds

Amount

£ 67.8

1 year ago

On the 28th December around 9.10pm.i was playing a game called fishing frenzy megaways,I landed a bonus, it paid 62 pound or around that figure I can't quite remember as the free spins hadn't finished, it booted me out of the game and when I reloaded the game my winnings were not credited.i contacted customer services to no avail I haven't received a response.ive waited and tried to contact them since the 29th but they just don't message you back and it's frustrating,I will leave pictures of the chat, however they did respond once to say I need to ask them the question that I already asked.

1 year ago

Hi the game issue was checked and we contacted you yesterday 04.01.2024 advising that missing winnings of 67.80 GBP has now been credited to your account.

AskGamblers
1 year ago

Dear @Flow36,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1 year ago

Thanks for your quick response.
This matter is now settled.thanks to all involved

AskGamblers
1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Slots Magic Casino Complaints

  • 24 of 25 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 2,504 USD avg amount

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