Complaint #72 Slots Magic Casino

Delaying payment and not following their terms and agreements policy

By Mumasgrt23

2 years ago

Message on forum

Hi,

I have been trying to get my winnings withdrawn from here for about 6-8 weeks and still nothing. It's should of taken just 24hrs.

I sent the bank statements. I was asked to upload my bank account details plus also provide them with screen shots of my card and I still haven't received my winnings. The customer support is a joke, takes them 48-72hours to reply back. All I want is the winnings I'm entitled to as all I get back is it's being processed.

I have ask them to put it in my real balance as it states in their terms and conditions that after 30days it is returned to my real balance, but as you can see in screen shot it's still pending.

Please can I help me retrieve my winnings.

Disputed Casino Slots Magic Casino

Reason Delayed payment

Amount £600

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mumasgrt23

2 years ago

Resolved thank you ask gamblers for all your help with our your support I would have never received my funds

Slots Magic Casino

• Representative

2 years ago

Hi it will take between 2-7 bank working days for you to receive the funds

Mumasgrt23

2 years ago

It's almost resolved just waiting on payment to be received to my bank account and still nothing yet

Slots Magic Casino Complaint Stats

Resolved 24 / 25

Avg. Amount $2,504

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Slots Magic Casino Complaints

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Unable to withdrawal money and poor customer service

Hi Askgamblers,

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Please check the attachment for screen shot that shows I have uploaded all the request documents.

Thanks

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