Slots Magic Casino - Delaying payment and not following their terms and agreements policy

I have received a email from slots magic requesting me to upload my partners bank account statement aswell as his Bank statement when they already have my Bank account details I am really getting worried about this as they have asked he for some one else is details that quite alarming if I'm honest please can some help me get these funds I don't like the way they are doing this

Hi as per the email from Support , we need you to provide us with a copy of your ID or any document that justifies the mismatch in your surname you registered to the one on your documents

Please upload a Copy of Identification (Driver’s License or Passport) showing the signature, expiry date, and date of birth

NO I WONT BE AS I HAVE EMAIL TO STATE MY BANK CARD AND MY DOCUMENTS ARE VERIFIED ALL SO I WANT WHAT IS MINE PAID TO THE ACCOUNT DETAILS YOU Have already am I'm gonna provide screen shots to this chat message to prove as you can't say above the above matter if you verified every piece of documents I have sent you I would like my winnings paid and check the screen shots I have done everything correctly and to be honest can you tell why a member of your support team asks me for my parnters bank details thats is fraud so I will provide the screenshots to about about my documents and Bank account that you have verified already and that was verified on November 8th 2023 so I won't be sending no more documents or id I want it paid as u have no right keeping me waiting this I have been to to withdraw this from 8th November 2023 it is a absolute joke

There you go proof I don't need to lie so just pay my winnings I stated

Ask gamblers please can you get my funds back this casino site does not follow the chat support time frame as stated or their terms and agreements policy

Ask gamblers please can you make a discison based of evidence provided and the lack of communication with customer please all I want is my winnings paid this is unfair

Hi your withdrawal has now been paid

Dear @Mumasgrt23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

It's almost resolved just waiting on payment to be received to my bank account and still nothing yet

Hi it will take between 2-7 bank working days for you to receive the funds

Resolved thank you ask gamblers for all your help with our your support I would have never received my funds

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.