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The Casino have been reported to have slow payments. It is also part of the rebranded Crystal Palace Group and is linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.
Read the complaints other players have left for Silver Oak Casino. Learn more about complaints.
The bonuses are great the staff even better. I've played there for years I always get paid I can't imagine why all these complaints keep appearing.
only complaint is that payouts are extremely slow. In this age of technology there simply no excuse for that.
Do not play here. Your $$ is practically difficult to get back! Run around answers from live chat representatives!
I started playing here in early 2014 mainly because of the massive welcome and deposit bonuses they were offering. Thought I'd give it a try and I was pleasantly surprised with the game selection, support staff, and payouts. I haven't had any issues here and I'm surprised to see comments about slow payouts.
RTG usually has some of the best slot games on the internet and Silver Oak is no different. I spent hours playing Sea Captain slot game and it constantly pays out. Add that to the daily promotions and I think this is a really fun place to play at.
I'd def give it a look and see for yourself. Overall I'd give it an 8.5/10
I just recently won $300. After submitting all the forms they asked for they denied my winnings because they said my deposit didn't go through. At the time when I deposit $30 (minimum deposit) I got an email confirming the deposit from Silver Oak Casino. Also at that time I had plenty of money in my checking account to cover that $30 deposit so it's not my bank. Because I withdrawal my money I won right away they are using the excuse that the deposit didn't go through so they basically said the $300 I won is worthless. I feel like I just got scammed! I bet if I lost the $30 deposit would have gone through no problems. What can I do? I feel this is not right.
Fast Customer service response
So i sign up for their 100 free no deposit bonus.. and than used their free50 dollar bonus ended up wining $300.. i then deposited $30 dollar of my own and now when i request the 300 withdrawal they denied it..dont bother with this casino they will robbed you.
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I've been playing with Silveroaks for the last 3 to 4 years, and in my opinion they are great, my VIP hosts is always very helpful and I have no problem getting my bonuses.. And yes there are sometimes that I don't win a thing, but there have been many times I win a lot, but thats why its called gambling right? I would love to see them add a slot game kinda like 3dice has that is the same as the wheel of fortune slots
Only issue is the time frame it takes to receive your withdrawals ...takes way to long ...but they always pay out and always pay the amount expected.
Some may have their doubts but I came into this as an open-minded individual and started playing with Silver Oak Casino.I only have good words for this company. Payouts aren't lightning quick but they really aren't that bad.Ran up my balance when I first started from $30 to over $1k but unfortunately lost it.I continued to deposit and win here and there, and before long I was up several hundred dollars and decided to keep my profits (at least for now). Got paid on all 5 of my withdrawals without any issue whatsoever.
I honestly believe that most people who complain (at least 90 to 95 percent) do so because 1) they either clearly violated the terms and conditions and are lying to everyone on this board OR 2) they are expecting a lightening quick payout.Relax, you will get paid.Sometimes you'll get paid in 2 weeks and sometimes you'll get paid in 5 weeks.But you will get paid.Great company.Great staff.Great service.Payout % is very good.
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I haven't had any of the same withdrawing issues as other people have had. I've enjoyed playing at Silver Oak in large part because the bonuses are really good, the game variety is similar to other RTG casinos, and the support staff is prob the best on the internet. I always have qs about bonuses, deposits, and free spins and their 24/7 support team is always really helpful.
Been playing here for just over 2 years and would recommend you try it out for yourself! I