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Silver Oak Casino

1.13
Players from your country not accepted
Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

Silver Oak Casino Review

General info & Latest Promos
Website http://www.silveroakcasino.eu
Established 2009
Owner BTK Ltd Casinos
Casino Promotion Silver Oak Casino: 320% Match Deposit Bonus + 45 Bonus Spins

Not recommended Casino

The Casino have been reported to have slow payments. It is also part of the rebranded Crystal Palace Group and is linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.

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Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    http://www.silveroakcasino.eu
  • Software

    RTG
  • Deposit Methods

    American Express, Bank Wire Transfer, MasterCard, Person to Person, Visa, Skrill
  • Withdrawal Methods

    ACH, Bank Wire Transfer, Cheque, Neteller
  • Withdrawal Times

    EWallets: 10-14 days

    Bank Transfers: 10-14 days

    Cheques: 28-42 days

    Pending Time: 7-10 days

  • Withdrawal Limit

    USD 2,500 per week
  • Affiliate Program

    Ace Revenue
  • Restricted Countries

    • Afghanistan
    • Albania
    • Algeria
    • Argentina
    • Armenia
    • Asia
    • Australia [1]
      • New South Wales
    • Azerbaijan
    • Bangladesh
    • Belarus
    • Belgium
    • Bosnia and Herzegovina
    • Bulgaria
    • Burundi
    • Cambodia
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • Chad
    • China
    • Costa Rica
    • Croatia
    • Cuba
    • Czech Republic
    • Denmark
    • Egypt
    • Estonia
    • Finland
    • French Guiana
    • Georgia
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Indonesia
    • Iran
    • Iraq
    • Italy
    • Jordan
    • Kazakhstan
    • Kuwait
    • Latvia
    • Lebanon
    • Libya
    • Lithuania
    • Malaysia
    • Moldova
    • Montenegro
    • Morocco
    • Namibia
    • Nauru
    • Nepal
    • Netherlands
    • Nigeria
    • North Korea
    • Pakistan
    • Peru
    • Philippines
    • Poland
    • Puerto Rico
    • Qatar
    • Romania
    • Russia
    • Sierra Leone
    • Slovakia
    • Somalia
    • South Korea
    • Spain
    • Sri Lanka
    • Sudan
    • Suriname
    • Sweden
    • Switzerland
    • Syria
    • Taiwan
    • Tanzania
    • Thailand
    • Tunisia
    • Turkey
    • Turkmenistan
    • Turks and Caicos Islands
    • Uganda
    • Ukraine
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Uzbekistan
    • Vanuatu
    • Vietnam
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • Currencies

    US dollars
  • Languages

    English
  • Licences

    Costa Rica
  • Company

    BTK Ltd Casinos
  • Established

    2009
  • Live Chat

    Yes
  • Contact

    Deposits Email: [email protected]

    Payouts Email: [email protected]

    Support Email: [email protected]

    Toll Free Telephone: +1-888-402-2063

    Fax Telephone: +1-866-725-1126

  • Deposit Limit Tool

    No
  • Wager Limit Tool

    No
  • Loss Limit Tool

    No
  • Time/Session Limit Tool

    No
  • Self-Exclusion Tool

    No
  • Cool Off/Time-Out Tool

    No
  • Reality Check Tool

    No
  • Self-Assessment Test

    No
  • Withdrawal Lock

    No
  • Self-Exclusion Register Participation

    No
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Silver Oak Casino Reviews by Players

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Write a review
Reviewed on January 11, 2022

LIKED

I give them 5 stars because they have the best games, website interface, chat function, bonuses out of any other casino I've played at. They also have really good customer service and respond quickly.

DISLIKED

They are missing a full 10 star rating only due to withdrawal times. Their documentation verification has come A LONG way since I've first started.
I have always received my money, it just takes forever.
This is one if the reasons I started playing at other casinos.
If their withdrawal times were better, this would be one of the best casinos to play at.
Skohlbrand 2 reviews
Georgia(US)
Reviewed on January 20, 2021

DISLIKED

I have been waiting weeks to get a 450$ withdrawal. Was told 7-10 days then another 7 business days after I was "approved." Then after I was approved I was told I was "escalated" and to wait another 3 business days. Now I have been escalated again and told to wait another 3 business days. What a joke.
pezking33 1 review
Ohio
Message
Reviewed on October 22, 2019

LIKED

I have nothing good to say about this casino or any other casino in their group (silver oak, royal ace, prism, wild vegas, planet 7). This casino does not abide by their own Terms of Service.

DISLIKED

Withdraw times are always outside of ToS and that is if you ever get your winnings. A quick glance through the ToS will show missing text and legal issues that cannot be upheld. Stay away from this group of casinos at all costs. They will gladly take your money but will be quick to refuse payment of winnings. They treat their winners like criminals and require months of arguing on the part of the customer to ever see a dime from them.
JOYTAY7799 2 reviews
Reviewed on October 17, 2019

DISLIKED

I think this casino is starting to show signs of going under I would not recommend anyone to play here. Why play if you might not get paid. Its a no brainer. The player's do not make them wait when they are the winners, what is fair is fair. Having to wait time longer than 30 days is just out right bad business and says they do not value loyal customers and that way of doing business they will not last much longer. Especially if people do their homework and read these reviews before playing.
Woody 2 reviews
Reviewed on May 15, 2019

DISLIKED

Won $1k here, verification process was difficult as was customer service. Ultimately they credited the money back, I played it down and I won't be coming back
Georgewhale 3 reviews
Reviewed on May 14, 2019

LIKED

I have nothing good to say about this casino. They offer nothing that I cannot get anywhere else. Some of the deals are there only for maning money but not much big amount.

DISLIKED

I get so many bad beats here. The river always beats me at odds of hundreds to one and the flop always favours the house. Also when you do finally win it takes 2 weeks of screen shots and Emails and then you get half.
swann2001 1 review
Maine
Message
Reviewed on January 21, 2018

LIKED

I have been a long time player at Silver Oak and the bonuses are as good as any currently online. The games are RTG the same as many other sites but without the bonuses in most cases. You have to completely understand how the bonuses work as you never get the bonus or you deposit included with a withdrawal. Some of their bonuses require a playthru some don't make sure you know the difference. I have never found any of the customer service people to be rude, but then I am never rude to them, maybe that helps when you have an issue. I have tried to let them know I am patient but there is a limit without being rude about it.

DISLIKED

What I dislike is the same thing everyone complains about, is slow payments. You need to know this going in, but I do have a complaint currently because I have been waiting almost 3 months now which may not be that unusual but now it seems they no longer allow me to chat to see if there has been any updates on my withdrawal. Also I have requested that someone return my call twice now with no response. I did call one time on the weekend so there's that. Other than slow payments I don't think there is too much wrong with this Casino. I have had good chats with customer service and they say they are doing everything they can to speed things up and I believe them, it is part of the process and the location where they are that hinders somewhat quicker payouts. Overall I give them six stars even though I am waiting for a payout myself.
Inactive user
Reviewed on June 16, 2017

LIKED

They have good jackpots and I have hit well in the past on this site.

DISLIKED

Slowest to pay of nearly all RTG sites. Then I asked to disable my account for a few months to limit my gambling...I come back and they enable the account but I am not allowed to deposit. You ask Live Chat why and they say the account is in a financial review...ask again...for TWO FULL YEARS and they say account is in review. So apparently if a gambler wants to disable their account for awhile they are permanently banned from the website.
vickvick 1 review
United States
Reviewed on May 2, 2017

LIKED

You win with bonus money only. When using bonus money you could have 20 and still hit they will send ya an Ace. Be very careful though when you get over 60% over play though bonus....

DISLIKED

As soon as you near the play though limit it is rigged to automatically lose no matter. Dealers getting 5 straight black jacks, you get 18 dealer gets 19, and the customer service line is not answered. I confirmed a $2,500 withdraw and they only sent a check for $1,800. Just sent calls directly to VM and only automated responses to email.

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