Complaint #785 Silver Oak Casino

Banking information for withdrawal

By Xxkickitxx

7 months ago

Message on forum

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Disputed Casino Silver Oak Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

6 months ago

Dear @Xxkickitxx,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

6 months ago

Hi Joy--

Your first payment was already sent to our processor and they confirmed the wire was completed on the 13th--I would expect by now that you've received the funds in your account.

Your remaining payment was sent to our processor, Tuesday and I'm guessing you'll find the funds in your account early next week (possibly sooner). Once I see the confirmation of completion from our processor, I'll be sure to update this complaint.

Tawni

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per Silver Oak Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 months ago

Dear Silver Oak Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

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