Silver Oak Casino

Games are fun. they offer great bonuses and I have won a few times and been paid each time I am waiting on a withdraw as of now. And i have not had any problems with bonus or free chips being paid but I read all the rules and fine print if you take a bonus make sure you follow the rules. All my withdraws have been 1k or less each time so I can't say anything for the big amounts paid out

The amount of time it takes to be paid is very very long too long. If they were honest and upfront about it I feel they wouldnt have so many people complaining. They might not have as many players but they would at least be happy they knew the true times it takes to be paid out. The worst part is they give you the run around for a long time in order to get you money. You will get paid but you will have to go through alot of stuff before you do, if you cant wait for the money to be paid out a few months 2-3 I would not recommend this casino but if you are ok with waiting a little but getting paid for sure its not a bad casino

I like to play casino games online so they have that going for them...They have lots of games.

I have given them thousands of dollars to probably close to 10k this month...But they "have not verified[my] documents". I have sent the documents 4 times (most recently 15 days ago). My withdrawal requests just get canceled with no statement or reason or explanation. They do not answer the phone...I've called 20 times. And left 5 messages. When I gave finally gotten someone on chat, they stop talking to me after a while when I ask them why my docs haven't been verified...Or they ask me to and from which email addresses I sent the docs...But that person has never been able to to access the email... So why ask???? I sent the docs to the email address I was given via chat a month ago.
If my credit card gets declined they can call instantly to make sure I can deposit, but they can't return calls or answer to provide customer service...Don't bother with this site. I will be disputing every single charge I have on my bank statements unless I receive my payouts by 04/14

Games are fun, great variety of games . Not much more to like.

Everything else. You won't get paid! They have all the excuses in the world. If your lucky enough to win, which I have, they will tell you that you can only cash out 2500 a month due to their processors. However, they can accept hundred or thousands of dollars from players a day with no issues. Their fees are ridiculous , customer service is horrible, and most of all payouts are no going to happen. Their online chat is pathetic.

My recommendation is everyone needs to dispute charges that are unauthorized. For example- you AUTHORIZE a 100.00 deposit but you will see a charge for 117.86 come through you bank. NOT AUTHORIZED! Dispute it. They will tell you that wouldn't be a good idea to dispute charges and that's for one reason. THEY WILL LOOSE THEIR PROCESSORS and it will cost them millions to get new ones. Unfortunately their payouts are near impossible. A VIP host clearly stated to me if you have 10000 to cash out it will take approx 5 months to get. WHAT A JOKE! Don't waste your money. If you want to know more, leave a review with an email and I'll be glad to share more!

The bonuses are great and so are the RTG (Real Time Gaming) games.

I read some false (positive) reviews on this site so I began to play. Everything is great until you request a withdrawal. After months of no replies to emails, phone messages, and the same old excuses from live chat I did not expect to get paid. When I filed a complaint with this site and with CDS (central dispute system) I finally got paid after 3 months. While I did eventually get paid it is not worth the hassle for any player. This site is blacklisted and I agree with that assessment.

This casino does offer a lot of bonuses. However, those bonuses caused me to not get a payout.

They trick you into using their bonuses then refuse to pay your winnings if you played a specific game, such as blackjack, with the bonus. Even that is unsettling, but what is more unsettling is, after voiding the payment they give you absolutely nothing. None of your own money you initially used to play with, none of the winnings, and no credits. I played using $80 of my own money, won $340, and received nothing.

Also, when I spoke with a customer service representative about the issue, the rep was very rude.

I have played with this casino for seven years. I have been at times a very difficult customer. I have been paid out a lot of money by Silver Oak. Just recently I received a new VIP host her name is Megan. She is absolutely the best and his went way out of her way for me and I am so thankful and Silver Oak will always have my business.

The payout process does take a little bit of time. I feel it's definitely worth the wait though because they will pay you you just need to be patient.

By far the best casino I've ever played at. I have the utmost faith that my money will get to me by a decent time. If this doesn't happen, I am always informed of it as well as a reason why. No other casino has ever done this for me.

Super fun bonuses which are easy to access and fast payout which is relieving.

It's too bad players from Canada are not accepted, I travel there sometimes and have to stay for periods of time which makes it difficult to play at times.

I like the no rules bonuses. No playthrough. No max cashout. Wins are fairly often.

I requested a wire transfer on 12/03 and after Silver Oak tried to convince me that a check would be faster, they finally sent it to the processor on 1/13!!

Then, Customer service was extremely evasive and could not answer simple questions on how long it takes to get the funds from the processor to the mail system.

I have played Silver Oak for several years. Normally I use play money but every couple of months I'll play $50 cash using one of the higher no requirement bonuses. I've won two payouts. One for $2,000 and one for $1,000. Ultimately I received most of my winnings. Their tech support is good, though most are foreign and some are difficult for me to understand.

It took an incredibly long time to get paid. While they already had all of my information I had to submit everything again. They required more information than the military required when I got my Secret clearance. They also did not pay the full amount. They deducted about $50 from each for something. If you've got money you don't mind burning, it is fun. However the odds are infinitely better at one of the brick and mortar casinos. Recommendation is stick to Play For Fun.