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RoySpins Casino

Our Rating CasinoRank
8.1/10
CasinoRank
Player Rating 49 reviews
9/10
49 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • High withdrawal limits
  • Home to industry-leading providers
  • 24/7 live chat
What we don’t like
  • Payment fees
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


RoySpins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.royspins.com
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, Russian, German, Bulgarian, Danish, Spanish, Finnish, Greek, Norwegian, Polish, Portuguese, Hindi
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information about RoySpins Casino

RoySpins Casino is an online casino home to a collection of well-known gaming vendors. For your online security, the casino is fully licensed and regulated by the Government of Curacao and uses encryption technology to protect your online data.

The site is available instantly through any web browser, or if you prefer mobile casinos, switch to the latest smartphones and tablets. If English is not your first language, scroll down to the foot of the casino, and you can select your preferred one.

Real player reviews may be available on this page, but if none have been written yet, don’t worry. Our online casino reviews get the facts before you play so you can start on the right foot every time.

StallCation

Complaints

Read the complaints other players have left for RoySpins Casino. Learn more about complaints.

Show all complaints
Delayed withdrawal and poor customer service

Complaint:

I am submitting this complaint due to an unresolved issue with RoySpins Casino regarding three pending withdrawal requests made on:

• €100 on Friday, June 6, 2025

• €80 on Saturday, June 7, 2025

• €280 on Sunday, June 8, 2025

Despite the casino’s stated 3–5 business day withdrawal timeframe, none of the funds have arrived, and I have received inconsistent, generic responses when seeking updates.

Timeline of Events:

• June 6–8: I submitted 3 withdrawal requests.

• By June 13: No funds received. I contacted support.

• Support asked for a bank statement before initiating any investigation — but refused to confirm who would view or process the document, raising GDPR concerns.

• After questioning this, my VPN access was blocked, requiring me to switch to mobile data to reach support.

• I eventually provided a redacted PDF bank statement as requested.

• The casino then issued three reference numbers (RN…), stating I must now contact my bank myself, despite this being a breakdown on their end with their payment provider.

• AIB (my bank) confirmed there is no trace of these transactions and that the casino must investigate from their side.

• Since then, communication has been minimal. I’ve received vague statements like:

“The transaction is stuck on the provider’s banking system; the matter is under investigation. No timeframe can be provided.”

• I have repeatedly asked for escalation, an alternative withdrawal method, or a refund to my gaming balance, and have been denied all of these.

Concerns:

• No alternative withdrawal method is being offered despite the provider issue being on their end.

• The casino refuses to take ownership of resolving this in a timely manner.

• There is no clear escalation process, and emails go unanswered for days.

• I am now without access to my legitimate winnings, and have no timeline or resolution.

Requested Resolution:

• Immediate return of the €460 to my gaming balance OR successful payout via an alternative method.

• An apology for the inconvenience and lack of clear communication.

• Clarification of internal processes and escalation options for future users facing issues like this.

staus Resolved
€460
Royspins Casino - Complaint against Royspins for ignoring SelfExclusion request via email

Dear AskGamblers Support Team,

I hope this message finds you well. I am writing to formally file a complaint against RoySpins, a gambling platform, due to their refusal to acknowledge my self-exclusion request and their subsequent refusal to investigate the matter.

On September 12, 2023, I made a responsible decision to request a permanent self-exclusion from RoySpins, an action I took to safeguard myself from potential gambling-related issues. To ensure the validity of my request, I sent an email to RoySpins' customer support team, providing a screenshot as proof of the sent email. This screenshot clearly shows the timestamp, recipient email address, and the message itself, all indicating that I had indeed requested a self-exclusion.

To my shock and dismay, RoySpins has not only ignored my self-exclusion request but has also claimed that they do not have any record of receiving the email in question. This response is both perplexing and disheartening, as the evidence I provided should be more than sufficient to confirm the legitimacy of my request.

Despite my persistent efforts to explain the situation and provide the necessary evidence, RoySpins has refused to accept my refund request or conduct a thorough investigation into the matter. This lack of transparency and accountability is deeply concerning and raises questions about the platform's commitment to responsible gambling practices.

I believe that as a reputable online gambling platform, RoySpins has a moral and legal obligation to prioritize the safety and well-being of its customers. My self-exclusion request should have been promptly acknowledged and acted upon, in line with industry standards and regulations.

I kindly request AskGamblers' assistance in mediating this dispute and ensuring that RoySpins honors my self-exclusion request, conducts a thorough investigation into the matter, and takes appropriate measures to rectify this situation. My primary concern is not only my own well-being but also the well-being of other potential players who may encounter similar issues in the future.

I followed my doctor's guidance and on the 12th of September, I approached all the casinos where I have accounts, with the intention of blocking my accounts and starting to recover.

staus Rejected
€200

Complaint Statistics

Resolved 6
Avg. Amount $ 4,330
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Top reviews from our players

Best casino I've ever played Best casino I've ever played. Fast deposits and withdrawals. Within minutes, verification. Huge amount of games and providers, excellent bonuses .

Greetings Natalians! Thank you for your review! We’re glad to hear that our platform has left such a positive impression on you. It’s great that you appreciate the fast deposits and withdrawals, easy verification process, wide variety of games and providers, as well as the exciting bonuses. We wish you good luck and many enjoyable wins in every gaming adventure! Best regards, RoySpins Team

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The best online casino, fast withdrawals, good slots with big RTP, I love this casino, I play only there, and I don’t think to a payment to another casino

Greetings Grzech62 ! Thank you for your review! It’s great to hear that you enjoy the fast withdrawals and slots with high RTP. We’re glad that our platform has become your favorite place to play and that you trust us with your gaming experience. We wish you good luck on every spin and many enjoyable wins! Best regards, RoySpins Team

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Royspins.com: Exciting games, reliable service, and generous rewards. A top-tier casino experience!
Royspins.com offers great bonuses, fast payouts, and a fantastic game selection. Highly recommended!

Hello Drago5555! Thank you for your review! We’re glad to hear that you enjoy our exciting games and reliable service. It’s great that the bonuses and fast withdrawals make the gaming experience even more enjoyable, and the variety of games allows everyone to find something they love. Your feedback inspires us to keep improving the platform and making the experience comfortable and engaging for all players! Best regards, RoySpins Team

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I want to share a great experience with this casino. There are many new games to choose from. Support responds very quickly. And the withdrawal of money is instant.

Hello Sprinetr81! Thank you for your feedback! We’re glad to hear that you had a great gaming experience. It’s wonderful that you enjoyed the variety of new games, the quick responses from our support team, and the instant withdrawals — all of which make your stay in our gaming kingdom comfortable and secure. Thanks for being part of our community! Best regards, RoySpins Team

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I've been a player for two or three years. I recommend the casino because of the fast payouts and the high limit of daily payouts. There are many payment methods. Support sometimes gives away no deposit bonuses. There are frequent social media contests. A large selection of slots. I recommend.

Hello lusia25! Thank you for your feedback! We’re glad to hear that you appreciate the fast payouts and high limits, as well as the wide range of deposit and withdrawal options. It’s great to know that you notice the activity of our support team and enjoy the bonus offers, contests, and promotions. Thank you for sharing your experience — it inspires us to keep improving the platform and creating an even more engaging and convenient gaming experience for all players! Best regards, RoySpins Team

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A best casino ever, grateful instant withdrawal, a lot of deposits and withdraw options, really nice and helpful Live chat. This is seriously spectacular casino with a lots of providers too.

Hello Cierpas009! Thank you for your review! We’re very pleased to hear that you enjoy our service and the speed of withdrawals, as well as the variety of available deposit and withdrawal options. It’s also great that you appreciated the work of our support team — we always strive to be attentive, helpful, and to create a comfortable atmosphere for our players. We’re glad that you value the wide selection of providers and the opportunity to play your favorite games. Your feedback inspires us to continue developing the platform, improving our service, and delighting players with engaging and high-quality content! Best regards, RoySpins Team

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Hello, I am in one of the premium casinos, convenient deposit methods, very fast payouts, the best slots provider, great bonuses, efficient support, everyone will help. I highly recommend, loyalty promotions and often free bonuses from the previous turnover, which encourages frequent visits. I encourage.

There really are no minuses to the casino, it's been around for a long time and everything is clear and at the level, maybe apart from one thing that bothers me a bit is that there is no application. I hope that we will soon see a solid application.

Hello karol878! We greatly appreciate your comprehensive feedback and your continued support. It’s wonderful to hear that our platform delivers on quality, convenience, and trustworthiness. And yes, we appreciate your feedback about the app — it’s definitely something we’re actively considering. Thank you again for recommending us! Best regards, RoySpins Team

user avatar

Very interesting casino on holidays, many promotions every day, fast withdrawals, fast account verification. I highly recommend, contact with help very convenient.

Hello, Basley! Thank you so much for your kind and thoughtful feedback! We're really glad you enjoyed the festive vibes, daily promos, and how smooth and fast everything was — from verification to withdrawals. Your recommendation means a lot to us and inspires us to keep delivering great service. Warm regards, RoySpins Team

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All advantages, many payment methods, express withdrawals, a lot of bonuses, great support and plenty of games.

Hello superes200x ! Thank you for your review, noble player! We’re glad to see that you appreciate the wealth of available payment methods, swift withdrawals, and generous bonuses. It’s wonderful that the efforts of our loyal support team and our vast kingdom of games have pleased you — it’s important to us that every knight and lady feels confident and enjoys their play. Your words inspire us to continue strengthening our gaming castle and delighting all our guests with top-notch service and exciting adventures! Best regards, RoySpins team

user avatar

RoySpins Casino offers a great game selection, fast payouts, and attractive bonuses. The platform is user-friendly, and customer support is professional!

Hello csdownload! Thank you for your review! We’re very pleased to see that you enjoyed the wide selection of games, fast payouts, and bonus offers. It’s great that you noticed the platform’s ease of use and the professionalism of our support team — we always strive to create a comfortable and enjoyable gaming experience for all players. We appreciate your feedback, as it helps us keep improving and making the platform even better! Best regards, RoySpins team

user avatar

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