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RoySpins Casino - No payment on the account

RESOLVED

Complaint Info

Disputed casino

RoySpins Casino

Amount

€ 300

Patrycja939 Poland
Posted on March 26, 2024

Royspin casino cheated me of 300eu. I made a withdrawal of 150 eu to my Mifinity account and 150 eu to my Skrill account. The payments are listed as a success and there has been no money in the account for 5 days. No help from the casino. Doesn't reply to emails.

I understand that you may have problems. but these are 2 different payment methods and neither of them received the money

Posted on March 28, 2024

Hello everyone,

The withdrawal has been successfully processed to the customer's card. While payment may take up to three working days to be received, in most cases, the funds should already be available to the customer.

Thank you for your understanding and patience.

Best regards,
RoySpins Team.

AskGamblers
Posted on March 28, 2024

Dear @Patrycja939,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.