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Royspins Casino - No explanation for delay payment

RESOLVED

Complaint Info

Disputed casino

RoySpins Casino

Amount

€ 600

Posted on September 4, 2023

Hi. I deposited over €1k and I had a small win of €600 and decided to withdraw by paysafecard method. I did verified my account which was almost straight away. The withdrawal took about 3 minutes to be "processed" however, the money are not in my paysafecard account. As per paysafecard policy, after the operator process the withdrawal, money will arrive instantly.

12 hours later, money are still not on my account. I did contacted the customer agent, unfortunately they have "limited information" and the financial department is investigating this issue. I asked how long the investigation will take, they don't know. I asked to talk with the financial department, it's not possible. I asked to talk with a manager, manager isn't available.

I feel that they don't want to pay out, so I am asking for your help.


Thank you!

Posted on September 4, 2023

Hi. Issues has been resolved and you can close my case. Thank you.

AskGamblers
Posted on September 5, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.