RoySpins Casino - Instead of winnings, I received a refund of my deposit to my account

Hello team.

We would like to clarify that the player's winnings were not confiscated at any point.

After the player requested a withdrawal, his account was thoroughly verified in accordance with our casino rules, including a detailed verification of his wagers with our gaming provider. As the player also confirmed in his communication with you, no issues were detected during this process. Subsequently, we processed the player's winnings in full.

We made sure that the winnings were paid out as quickly as possible, while complying with all our rules, of which the player was notified. The payment of winnings to the player can be confirmed by our platform records.

Therefore, the player's claims are without merit as the winnings have been properly processed and paid out.

Please feel free to contact us if you need further information or further clarification.

Regards, RoySpins team

Dear @gerych2202,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

topic closed, the casino paid the money.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.