Royspins Casino - Special withdrawal delay

Hello everyone!

First and foremost, we extend our apologies for the situation that has arisen. We fully understand how payout delays can be frustrating and stressful.

Ensuring quick and hassle-free withdrawals remains our utmost priority. However, due to our collaboration with third-­par­ty/­out­sourced services, unforeseen situations may happen from time to time.

On countless occasions, we have instructed the customer that we are experiencing technical problems with the Crypto Payment Processing system, and if he wants to proceed with the payout through this system, there will be a delay.

Despite our best efforts to communicate this clearly, the customer remained unconvinced and directed derogatory remarks our way, choosing to escalate an issue that could have been sorted internally.

But we are glad to announce that the issue has been resolved! The withdrawal was remade using a different payment method: a bank transfer.

We sincerely apologize once more for any inconvenience that may have been caused.

Important update to highlight: our Crypto Payment system has been successfully repaired, and withdrawals through it can now be easily processed once again.

Best regards,
RoySpins Team

Dear @KeKeCyC,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Unfortunately, we cannot consider this case closed, because I have been waiting for the transfer since July 25, 2023 and to this day, unfortunately, there are no signs that it has arrived,
Unfortunately, I'm still waiting for the money, I don't know why so long but I won't consider this case closed for a million percent because it hasn't been fully settled yet, I will have the money in my hand then then I will answer that we can end it, let the casino say why they do not want to send me a confirmation of transferring funds to my account, despite the fact that I sent them all the necessary info, still after submitting everything they wanted I didn't receive a confirmation so either the casino has something to hide or I don't know what could be the reason anymore!

Greetings everyone

We have consulted with our payment system provider, and they confirmed that the payout was made successfully to the bank details the customer provided to us.

Due to the involvement of the international banking system, these types of withdrawals could take up to three working days to get received.

KEKECYC, please confirm when the money has reached your bank account.

Hope this explanation helps!

Best regards,
RoySpins Team

It's the 4th day when I don't have money on my account, that's why it's a very strange situation because you yourself write that it may take 3 days for the funds to be credited, and why don't you want to give me Transfer confirmations to my account? What's the harm in spending it, because from other online casinos they have never had a problem anywhere except your casino, there must be something if you don't want to spend it confirmation, Therefore, we will definitely not end the dispute until I get funds on my account because you are, in my opinion, not credible at this moment, delaying and deviating from sending me confirmation Regards

Hello, all!

We are happy to share that the case is finally reaching its resolution.

Yesterday, the customer's bank returned the withdrawn amount to us.

As previously communicated, the Crypto Payment Processing system has been fixed, allowing us to reprocess the withdrawal using the customer's original preference.

We apologize for any inconvenience this may have caused and thank you for your understanding throughout the process.

Best regards,
RoySpins Team

I'm back with a good answer, after a hard adventure, the payment arrived in the amount of 1150€ But still, I have a bit of regret that it took so long, but well, I hope that this is the last time such an adventure, we can end the dispute with a positive end! ✅

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.