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Rhino.bet Casino

Player Rating 1 reviews
10/10
1 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Mobile app available for iOS and Android
  • Easy to use games lobby
  • Holds a UKGC Licence
What we don’t like
  • Very few support options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Rhino.bet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://rhino.bet
Established
2021
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Live Casino, Instant Play, Mobile, Sports

Rhino.bet Casino is an online casino and sportsbook that caters only for players from Ireland and the United Kingdom. The casino is currently home to a small number of gaming providers but includes the well-known Big Time Gaming and Elk Studios

The site is primarily available in English and is available on most platforms, including the latest iOS and Android devices.

The casino is also fully licensed and regulated by the UK Gambling Commission. 

Restricted Countries and Territories

Only players who live in the United Kingdom or Ireland are eligible to play here. 

Mobile Gaming

If players want to take the casino with them on the go, they can. The casino is fully mobile compatible, so players can log in or register from the latest smartphones and tablets. Players will have access to the casinos' portfolio of titles and can deposit and withdraw in the same way. 

Players can either use a mobile browser or download an app on most iOS and Android devices. 

Security and Fairness

When it comes to security and fairness, we do not have any concerns. The casino uses high levels of SSL encrypted and firewall technology to protect its customers at all costs. Their games are also monitored with a random number generator to determine fair results. 

StallCation

Complaints

Read the complaints other players have left for Rhino.bet Casino. Learn more about complaints.

Show all complaints
Rhino.bet Casino - Live Casino fault and not paid out correctly

13 days I reported a serious fault with a Live Casino game called Boom City that occurs during a bonus round called “Lucky Drop”. The 3rd party game provider is pragmatic play. The fault resulted in being paid out £120 instead of £4020 a difference of £3900.

Timeline of events:

23/09/22 11:09: Fault occurs

23/09/22 12:44 :A screen recording is sent to rhino which clearly shows the game flow and the incorrect payout being issued - video can be found here: https://drive.google.com/file/d/1mlpPwKneWccLOe4AJR4Ygfg-vjoAUXwo/view?usp=sharing

23/09/22 13:23: RESPONSE from Rhino stating they will investigate

I also note at this point my account has been suspended and I can login.

24/09/22 23:02: A chaser email is sent to Rhino asking for an update - NO RESPONSE

26/09/22 21:48: A second chaser email is sent to Rhino asking for an update - NO RESPONSE

26/09/22 22:25: An escalation email is sent to their Senior Supervisor compliance email address, as is stated in their Terms and Conditions - EMAIL IS RETURNED AS UNDELIVERABLE

28/09/22 12:01: The escalation email is sent to the standard customer service email address - NO RESPONSE OR ACKNOWLEDGEMENT OF COMPLAINT

30/09/22 13:02: Chaser email sent to ask for an update and acknowledge my complaint - NO RESPONSE

04/10/22 16:08: An email is sent regarding a different subject enquiring why they have suspended my account

04/10/22 16:22: RESPONSE rhino state they have sent me an email that requires a reply (untrue)

04/10/22 17:10: Ask for clarification

04/10/22 17:27: RESPONSE rhino now send me an "enhanced verification request" that requires me to send bank statements etc

04/10/22 17:30: I reply stating this is the first time they have sent me this and I again ask them what is going on with the investigation into my fault - NO RESPONSE

In summary: it's been 12 days since I reported a serious fault to which I have received no explanation (or the funds that are due) additionally they have failed to respond to any chaser emails or acknowledged my complaint. They suspended my account immediately when I reported the fault, they did respond recently to the query about this stating it was due to a new enhanced verification request but continue to ignore the fault. I fear that they are using this request to not pay out/ignore the fault.

Note this complaint is also to raise awareness to other players about the fault that exists with this game (it is still being offered to customers) and you can see that people are still experiencing it <link is missing>

staus Resolved
£4020

Complaint Statistics

Resolved 1
Avg. Amount $ 4,714
Avg. Complaint Duration 2 days
Avg. Response Time 2 days

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Top reviews from our players

I am posting this review as a new customer with Rhino.bet. I opened my account and won a substantial amount two days ago. I withdrew the amount and got a request for ID documents which I provided. I got pretty much instant responses to let me know what was needed and then that it had been received. I didn't hear anything the following day (Sunday) and read negative reviews online so started to worry. I need not have. First thing Monday I was sent an email asking for some information, I replied and within half an hour the winnings were in my bank account. Very fast customer service via email. They don't hold on to your winnings. I'm seriously impressed with the efficiency and speed that they work at.

It's a bit frustrating at first that there's no live chat facility but the email responses are so fast it doesn't really matter. It's better than some companies that have live chats that just give generic non answers.

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