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Reels Royale

Learn more about AskGamblers CasinoRank, our rating system built on over a decade's experience working with casinos and players alike.

Get the truth. Then play.

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Reels Royale Review

  • 24 hour withdrawal timeframe
  • Unlimited withdrawals
  • 24/7 live chat
  • Mobile friendly design
  • UK Gambling License
  • Up to 72 hours pending times
Suggest an edit
General info & Latest Promos
Website https://reelsroyale.com/
Established 2018
Owner GameAccount Network PLC Casinos
Casino Promotion

WinStar Casino is an online casino which boasts a collection of games like slots, table games and video pokers. Players can also enjoy a selection of live games. There are several gaming platforms here providing hours of entertainment and these include NetEntIGT (WagerWorks) and WMS (Williams Interactive). The site can be reached instantly through a web browser or members can use their mobile casino. WinStar Casino is licensed and regulated by the Alderney Gambling Control Commission and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players from countries which include but is not limited to the United States of America. The full list of restricted/allowed countries can be found under ‘More Casino Details’.

Virtual Games

Members can enjoy plenty of video slots including some of the casinos very own exclusive slots. There are multiple gaming providers for players to enjoy which includes big names like NetEnt and WMS. Players will be able to use the casinos search engine to pin-point their favourite games or browse the full collection available in the casino lobby. Titles include the Starburst Slot, Berryburst MAX Slot, Divine Fortune SlotTwin Spin Slot and Spinata Grande Slot.

Players can also pick from several table games which includes popular variants of blackjack and roulette. Other table games like Punto Banco are also available.

The casino also boasts a number of video poker games with enough variety to suit all types of players. Members can bet on games which include Jacks or Better, Deuces Wild and All American.

Live Casino

There’s even some games available in the live casino from the likes of NetEnt. Players can bet with live dealers around the clock on games that include Live Roulette, Live Blackjack and Live Dice.

Mobile Gaming

Players can also visit WinStar using a smartphone, mobile or tablet device. Players can download their choice of mobile gaming App from the Google Play Store for Android devices or from the Apple Store for iPads and iPhones.

Members will find a large selection of games available on the go which includes slots and live games.

Support

Anyone looking for help and assistance can use the casino customer support team. The casino has friendly agents ready to answer questions through their live chat facility which is open 24 hours a day, 7 days a week. Players can also contact the casino through email and telephone.

Security and Fairness

When it comes to security players need not worry. The casino uses a high level of SSL encryption verified by GoDaddy which ensures players personal, financial and any sensitive data is always encrypted before it transmitted over the internet.

All the games at WinStar also use a random number generator which is comprehensively tested by independent software so players are guaranteed a fair game.

Screenshot

Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    https://reelsroyale.com/
  • Software

    RTG, NetEnt, IGT (WagerWorks), WMS, 1x2Games, iSoftBet, BetGames.TV, Konami Gaming, Light & Wonder, Gamomat, Ainsworth Gaming Technology, Play'n GO, Barcrest Games, Incredible Technologies, Iron Dog Studios
  • Deposit Methods

    Maestro, MasterCard, Neteller, PayPal, Visa, Skrill, Paysafe Card
  • Withdrawal Methods

    Maestro, Neteller, PayPal, Visa, Skrill
  • Withdrawal Times

    EWallets: 24 hours

    Card Payments: 3-5 days

    Bank Transfers: Not offered

    Cheques: Not offered

    Pending Time: 3-5 days

  • Withdrawal Limit

    10 000 GBP per day, 100 000 GBP per month
  • Allowed Countries

    • Africa
    • Aland Islands
    • Albania
    • Andorra
    • Anguilla
    • Anonymous Proxy
    • Antarctica
    • Antigua and Barbuda
    • Arab Jamahiriya
    • Argentina
    • Armenia
    • Aruba
    • Asia
    • Asia/Pacific Region
    • Australia [7]
      • Australian Capital Territory
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Austria
    • Bahamas
    • Belize
    • Benin
    • Bermuda
    • Bhutan
    • Bolivia
    • Bonaire
    • Bosnia and Herzegovina
    • Botswana
    • Bouvet Island
    • Brazil
    • British Antarctic Territory
    • British Virgin Islands
    • Canton and Enderbury Islands
    • Cayman Islands
    • Chad
    • Chile
    • Christmas Island
    • Cocos [Keeling] Islands
    • Congo
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Cook Islands
    • Costa Rica
    • Croatia
    • Curaçao
    • Czech Republic
    • Democratic Republic of Congo
    • Dominica
    • Dominican Republic
    • East Timor
    • Ecuador
    • El Salvador
    • Europe
    • Falkland Islands
    • Faroe Islands
    • Fiji
    • Finland
    • French Polynesia
    • French Southern Territories
    • French Southern and Antarctic Territories
    • Gabon
    • Gaza Strip
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Gibraltar
    • Greenland
    • Guadeloupe
    • Guatemala
    • Guernsey
    • Haiti
    • Heard Island and McDonald Islands
    • Honduras
    • Hungary
    • Iceland
    • Ireland
    • Isle of Man
    • Jamaica
    • Japan
    • Jersey
    • Johnston Island
    • Jordan
    • Kiribati
    • Kosovo
    • Kuala Lumpur
    • Latvia
    • Lesotho
    • Lithuania
    • Luxembourg
    • Macau
    • Macedonia
    • Madagascar
    • Malawi
    • Maldives
    • Malta
    • Marshall Islands
    • Mauritius
    • Micronesia
    • Moldova
    • Montenegro
    • Montserrat
    • Mozambique
    • Nauru
    • Nepal
    • Netherlands Antilles
    • Neutral Zone
    • New Caledonia
    • New Zealand
    • Niue
    • Norfolk Island
    • Pacific Islands Trust Territory
    • Palau
    • Palestinian Territories
    • Paraguay
    • Peru
    • Pitcairn Islands
    • Réunion
    • Saba
    • Saint Helena
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Martin
    • Saint Pierre and Miquelon
    • Saint Vincent and the Grenadines
    • Saint-Barthélemy
    • San Marino
    • Satellite Provider
    • Senegal
    • Serbia
    • Seychelles
    • Sint Eustatius (Dutch Island)
    • Sint Maarten (Dutch part)
    • Slovenia
    • Statia
    • Svalbard and Jan Mayen
    • Swaziland
    • Taiwan
    • Timor-Leste
    • Togo
    • Tokelau
    • Turks and Caicos Islands
    • Tuvalu
    • U.S. Minor Outlying Islands
    • U.S. Miscellaneous Pacific Islands
    • Union of Soviet Socialist Republics
    • United Kingdom
    • Uruguay
    • Vanuatu
    • Vatican City
    • Venezuela
    • Wake Island
    • Wallis and Futuna
    • Western Sahara
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Publicly audited
  • Currencies

    Euros, British pounds sterling, US dollars
  • Languages

    English
  • Licences

    Alderney Gambling Control Commission, UK Gambling Commission
  • Company

    GameAccount Network PLC Casinos
  • Established

    2018
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

    Support Telephone: +44 (0) 808 196 0523

  • Deposit Limit Tool

    N/A
  • Wager Limit Tool

    N/A
  • Loss Limit Tool

    N/A
  • Time/Session Limit Tool

    N/A
  • Self-Exclusion Tool

    N/A
  • Cool Off/Time-Out Tool

    N/A
  • Reality Check Tool

    N/A
  • Self-Assessment Test

    N/A
  • Withdrawal Lock

    N/A
  • Self-Exclusion Register Participation

    No
Suggest an edit

Reels Royale Reviews by Players

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arron2323 1 review
United Kingdom
Reviewed on July 2, 2020

LIKED

Not a bad selection of games. Quick customer service, nice layout on phone or desktop. Quick search for games instead of scrolling down the page looking
Not much else really to say

DISLIKED

Withdrawal are horrendously slow, up to 3 days for processing which is a joke. At the time of writing this review my withdrawal as been pending for over 3 days with the same answer it’s being checked!!!
beaker3011 2 reviews
United Kingdom
Reviewed on June 9, 2020

LIKED

There are good choice of games with plenty of popular operators on the site.
Site is easy to use, quick searches
Customer service are 24/7 and friendly

DISLIKED

The pending withdrawal times are far too slow when compared to other casinos. They are much longer than the 24 hours as suggested above. Customer service advise it is three working days so a weekend win will take at least five days before it’s processed to your card. Then you have to wait normal bank card processing times so can be a further 3 days
Amirn36 2 reviews
Reviewed on December 9, 2019

LIKED

I don’t no what people here are talking about I made deposits of 1k and lost then I made another deposit of 1k same day and won 25k was paid out in 48 hours no problems and that was my first day signing up and making deposits very smooth maybe they don’t have as many good live casino action but it is still fairly great had huge huge wins on roulette and very nice big hits on slots respect to WinStar.
Nigeljc59 8 reviews
United Kingdom
Message
Reviewed on July 27, 2019

DISLIKED

I dislike the ridiculous wagering they stipulate with there welcome offers anything above x20 which is high enough is pointless having as there is no chance of reaching it to actually make any money. I have tried but it’s just impossible be reasonable and you will get customer loyalty.
REELS ROYALE REPLIED ON JULY 30, 2019
Hi Nigeljc59,

Thanks for your feedback.

Please note that the opinion of our players is important to us, we appreciate you took the time to write this review and we will pass your message to the casino managment to review the wagering requirements of the the Welcome Bonus.

However, let me assure you that we have many players who have not only enjoyed playiing with our Welcome Package but also managed to meet the requirements and request a withdrawal.

Thanks again for your feedback.
Best regards,
WinStar World
Piper89 14 reviews
United Kingdom
Message
Reviewed on June 20, 2019

LIKED

The slick site and selection of games.
Lovely colours
Seems to be good bonuses and rewards if they actually get added to your account.
......................................

DISLIKED

I joined this casino as DOA isn't restricted for deposit bonus. Despoit £20 100% not added to my account. Nither was the 100 free spins. No live chat nor phone support. Didn't want to wait a week to play.

Went on to DOA min bet was set at £1.25 (no wonder it was not excluded from wagering). Askgamblers you's need to update this casinos review as it states 24 hr live chat which is misleading as it was the review here which steered me to this lot.
REELS ROYALE REPLIED ON JUNE 20, 2019
Hi PIPER89,
Thanks for your feedback.
I am sorry to hear that you have not managed to get in touch with our friendly customer services team. Rest assured the the customer support is indeed available 24/7. IN case the chat channels are all busy, same as the lines, we recommend you to email them. They have an amazing response time when it comes to answering players' emails.
Regarding the bonus, according to the information you have provided, it seems like you haven't opted in to benefit from the offer before making the relevant deposit. In fact, as per regulations we aim to adhere to from the Gambling Commission, we are not allowed to add a bonus with specific requirements to meet before being able to request a withdrawal for example, or with a max bet amount if the players do not agree with those terms first.
I'd suggest you to try to get in touch again with the customer service team for them to review your account.
Best regards,
WinStar World
HappyPotato 1 review
Austria
Reviewed on May 16, 2019

LIKED

Last month I signed up to this casino and its a excellent casino with good exclusive games and friendly staff. Making deposits and withdrawals was easy. With new casinos you dont always know what to expect, but I definitely recommend them.

DISLIKED

Everything was OK at winstar casino and I honsestly have nothing bad to say about them. I got my money fast and service was good. I will definitely come back here.
Dunne180 1 review
United Kingdom
Reviewed on April 28, 2019

LIKED

Games worked well, no quality issues as far as the image quality went or speed of use.

DISLIKED

First of all, never gave bonus promised. A trick I use with new casinos to test whether they are honest or not is to withdraw a small amount of my money on the first time playing a new casino. Tried to withdraw money, company put up every obstacle possible. I am well versed in using online gambling sites, I understand how to upload documents and what documents should pass, so I uploaded some documents which had previously passed, they made excuses with everything I did. So my advice to anyone is to play sites like casimba, BGO etc. This site is very dodgy.
romeliann 3 reviews
United Kingdom
Reviewed on April 18, 2019

DISLIKED

Hi, i play on this casino and one game for jackpot have a problem software, every time when you try to full the pot is disappears. Thank you . Please ...attention
REELS ROYALE REPLIED ON MAY 16, 2019
Hi Romelian,

Thanks for your review.

If you are referring to the slot 88 Fortune, please note that the coins landing in the pot is just a visual effect, the pot never fills up. To abe awarded an available Jackpot, you need to land one of more FU BAT symbols on the greed.

Please get in touch with our friendly customer services team if you need them to review your game-play or if you are referring to a different Jackpot game.

WinStar World
Reviewed on March 19, 2019

LIKED

Good selection of games from top providers.
.....

DISLIKED

Lots the bonus offers are never honoured and shocking customer services. STAY CLEAR!
REELS ROYALE REPLIED ON MARCH 20, 2019
Hi Tasha1000,

We appreciate your feedback regarding our games, promotions and service offered.

I am sorry to hear you were not honoured with a bonus. Please note that there are different reasons for bonuses not to be added automatically as each promotional offer has some requirements that need to be met in order to activate the bonus.

Let me invite you to get in touch directly with our friendly customer services team available 24/7 if you required any help or support. We will love to answer all your questions and assist you in a timely manner.
jojowhizz 14 reviews
United Kingdom
Message
Reviewed on February 28, 2019

LIKED

Great selection of games and live casino. Really enjoyed spending money there

DISLIKED

Withdrawal is not 24 hours pending it’s 3 days at least and then possible verification hold up but there’s no facility to upload documents until you withdraw and then another 5 days to get cash. I’ve actually used a different casino to deposit to cos of the withdrawal pending time of 3 days. Annoying cos otherwise great site and quick live chat. Sort the withdrawals pending guys !!!
REELS ROYALE REPLIED ON FEBRUARY 28, 2019
Hi JOJOWHIZZ,

Thank you for your comment and feedback regarding our services.

We aim to pay out any winnings within 72 hours; it may take a few more days for the player to receive the funds depending on the payment method they choose.

Also, we are always trying to process all the outstanding withdrawals as soon as possible but sometimes the time-frame may vary according to different distinctive circumstances, i.e. if documents are needed.
Let me invite you to get in touch directly with our friendly customer services team available 24/7 if you required any help or support.

Kind regards,

WinStar World

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