Reels Royale

Not a bad selection of games. Quick customer service, nice layout on phone or desktop. Quick search for games instead of scrolling down the page looking
Not much else really to say

Withdrawal are horrendously slow, up to 3 days for processing which is a joke. At the time of writing this review my withdrawal as been pending for over 3 days with the same answer it’s being checked!!!

There are good choice of games with plenty of popular operators on the site.
Site is easy to use, quick searches
Customer service are 24/7 and friendly

The pending withdrawal times are far too slow when compared to other casinos. They are much longer than the 24 hours as suggested above. Customer service advise it is three working days so a weekend win will take at least five days before it’s processed to your card. Then you have to wait normal bank card processing times so can be a further 3 days

I don’t no what people here are talking about I made deposits of 1k and lost then I made another deposit of 1k same day and won 25k was paid out in 48 hours no problems and that was my first day signing up and making deposits very smooth maybe they don’t have as many good live casino action but it is still fairly great had huge huge wins on roulette and very nice big hits on slots respect to WinStar.

I dislike the ridiculous wagering they stipulate with there welcome offers anything above x20 which is high enough is pointless having as there is no chance of reaching it to actually make any money. I have tried but it’s just impossible be reasonable and you will get customer loyalty.

Reels Royale

6 years ago

Hi Nigeljc59,

Thanks for your feedback.

Please note that the opinion of our players is important to us, we appreciate you took the time to write this review and we will pass your message to the casino managment to review the wagering requirements of the the Welcome Bonus.

However, let me assure you that we have many players who have not only enjoyed playiing with our Welcome Package but also managed to meet the requirements and request a withdrawal.

Thanks again for your feedback.
Best regards,
WinStar World

The slick site and selection of games.
Lovely colours
Seems to be good bonuses and rewards if they actually get added to your account.
......................................

I joined this casino as DOA isn't restricted for deposit bonus. Despoit £20 100% not added to my account. Nither was the 100 free spins. No live chat nor phone support. Didn't want to wait a week to play.

Went on to DOA min bet was set at £1.25 (no wonder it was not excluded from wagering). Askgamblers you's need to update this casinos review as it states 24 hr live chat which is misleading as it was the review here which steered me to this lot.

Reels Royale

6 years ago

Hi PIPER89,
Thanks for your feedback.
I am sorry to hear that you have not managed to get in touch with our friendly customer services team. Rest assured the the customer support is indeed available 24/7. IN case the chat channels are all busy, same as the lines, we recommend you to email them. They have an amazing response time when it comes to answering players' emails.
Regarding the bonus, according to the information you have provided, it seems like you haven't opted in to benefit from the offer before making the relevant deposit. In fact, as per regulations we aim to adhere to from the Gambling Commission, we are not allowed to add a bonus with specific requirements to meet before being able to request a withdrawal for example, or with a max bet amount if the players do not agree with those terms first.
I'd suggest you to try to get in touch again with the customer service team for them to review your account.
Best regards,
WinStar World

Last month I signed up to this casino and its a excellent casino with good exclusive games and friendly staff. Making deposits and withdrawals was easy. With new casinos you dont always know what to expect, but I definitely recommend them.

Everything was OK at winstar casino and I honsestly have nothing bad to say about them. I got my money fast and service was good. I will definitely come back here.

Games worked well, no quality issues as far as the image quality went or speed of use.

First of all, never gave bonus promised. A trick I use with new casinos to test whether they are honest or not is to withdraw a small amount of my money on the first time playing a new casino. Tried to withdraw money, company put up every obstacle possible. I am well versed in using online gambling sites, I understand how to upload documents and what documents should pass, so I uploaded some documents which had previously passed, they made excuses with everything I did. So my advice to anyone is to play sites like casimba, BGO etc. This site is very dodgy.

Hi, i play on this casino and one game for jackpot have a problem software, every time when you try to full the pot is disappears. Thank you . Please ...attention

Reels Royale

6 years ago

Hi Romelian,

Thanks for your review.

If you are referring to the slot 88 Fortune, please note that the coins landing in the pot is just a visual effect, the pot never fills up. To abe awarded an available Jackpot, you need to land one of more FU BAT symbols on the greed.

Please get in touch with our friendly customer services team if you need them to review your game-play or if you are referring to a different Jackpot game.

WinStar World

Good selection of games from top providers.
.....

Lots the bonus offers are never honoured and shocking customer services. STAY CLEAR!

Reels Royale

6 years ago

Hi Tasha1000,

We appreciate your feedback regarding our games, promotions and service offered.

I am sorry to hear you were not honoured with a bonus. Please note that there are different reasons for bonuses not to be added automatically as each promotional offer has some requirements that need to be met in order to activate the bonus.

Let me invite you to get in touch directly with our friendly customer services team available 24/7 if you required any help or support. We will love to answer all your questions and assist you in a timely manner.

Great selection of games and live casino. Really enjoyed spending money there

Withdrawal is not 24 hours pending it’s 3 days at least and then possible verification hold up but there’s no facility to upload documents until you withdraw and then another 5 days to get cash. I’ve actually used a different casino to deposit to cos of the withdrawal pending time of 3 days. Annoying cos otherwise great site and quick live chat. Sort the withdrawals pending guys !!!

Reels Royale

6 years ago

Hi JOJOWHIZZ,

Thank you for your comment and feedback regarding our services.

We aim to pay out any winnings within 72 hours; it may take a few more days for the player to receive the funds depending on the payment method they choose.

Also, we are always trying to process all the outstanding withdrawals as soon as possible but sometimes the time-frame may vary according to different distinctive circumstances, i.e. if documents are needed.
Let me invite you to get in touch directly with our friendly customer services team available 24/7 if you required any help or support.

Kind regards,

WinStar World

I gave this casino a shot as they had a several promos running besides the welcome bonus. Winstar also offers a solid selection of games and they have one of my favourite website designs.

The verification of my account took a bit longer than usual, but they paid out all my winnings in one go. It seems their support team really looks after their customers and this casino offers a very smooth overall experience!

Reels Royale

6 years ago

Hi BLACKROBERT1978,

Thanks for taking the time to write this review.

We are happy to hear about your positive feedback on our promotions, the games available on the site and about the overall support you have received to date.

We aim to continue playing with us and if you require assistance, do not hesitate to contact our customer support for help.

WinStar World

Nothing is good about this company. They ask you for ID when you want to withdraw your winnings and then cancel it. They leave the withdrawal pending up to 3 days so you can be tempted to give it back to them.

As an excluded player on gamstop (didn't know they were registered with them), they were happy enough to let me play, until I won £4,000 and then they cancelled mt withdrawal claiming I had been excluded on Gamstop. Disgusting company will be taking them to court. AVOID!!!

Reels Royale

6 years ago

Hi Cat2,

I am really sorry to hear you are not happy with your experience with WinStar World Online Casino.

According to the UKGC LCCP 2018, identity checks on consumers must be performed upon their first deposit, allowing up to 72 hours before these checks are completed. In some cases further documentation is required to verify the player's identity and to confirm who they really are.

Regarding our withdrawals procedure please note that we aim to process withdrawals as soon as possible in the time frame of maximum 72 hours on our side. This timeframe is considered from the moment we receive verification documents if such are requested.

Please note that we are very responsible when it comes to social responsibility and controlled gambling.
Also, our system does not allow you to registered if your details are registered with GAMSTOP. However, please note that if you are registered with GAMSTOP with different details than those you have registered with us, you will not be prevented from creating an account on our website, or any other gambling website for that matter. Also, if you add new details to your GAMSTOP registration, upon a further log in attempt with our system if the newly added details match the ones in your account, the account will be automatically suspended.

In case you require further assistance, please feel free to contact our friendly team of customer services representatives who will look into your case.

Regards,
WinStar Wolrd online Casino

So I was able to register even tho I'm on gam stop. an the on difference was 2 letters of my name I put my nick name in. Witch only difference missing was an at the end other details were correct ask for refund an I sent proof of gamstop register they said no cause I registered as brend not brendan. It was only like 150 but its a lot to me. Depside my email said my full name my date birth was correct my address an mobile number. They only thing the care about is money not the responsibe gambling

Reels Royale

6 years ago

Hi Brendan,

I am really sorry to hear about your experience with WinStar World. Please rest assured that here at WinStar, social responsibility is taken extremely seriously.

Unfortunately our representatives do not have access to the GAMSTOP database. Our system checks the details the players registered with us upon every login, and if they do not match with any individual on the GAMSTOP database, even there is a slightly difference, as in your case with a few letters missing, it will be impossible for the system to identify you as listed at GAMSTOP and being the same person.

That is why GAMSTOP, as per their terms and conditions, suggest the players who register with them, to make sure they use the same details to register with any online casinos so that this kind of incidents will not happen in the future.

In case you require further assistance, please feel free to contact our friendly team of customer services representatives who will look into your case.

Regards,
WinStar Wolrd online Casino

I decided to give this casino a try after reading positive reviews and didn't get disappointed. First of all the casino looks and works smooth and after winning a decent amount, I had no problems withdrawing my money (unlike other casinos that give you a hard time when you win big). On top of that I've been getting some nice bonuses. Overall a very positive first experience.

Although the games on offer are pretty good, other sites offer more suppliers.

WinStar offers a selection of slots that you don't find at other casinos. The website and loads fast and the graphics are nice.
I didn't accept the welcome bonus because of the wagering, but the loyalty bonuses and the Star points are pretty solid.
The casino offers good withdrawal limits.

Overall really liked playing here, but the live casino offering doesn't match the rest of the site.

So far I've really enjoyed playing at Winstar. It is a great looking casino with several old school slot games. The casino works really well on mobile and withdrawing went without a problem when I won a nice amount.

The website seems to be aimed at players from the UK, less so from (for instance) Germany.

Friendly customer support
Easy withdrawals and deposits
Selection of exclusive slot games
Clean look of the website

I just started playing here. So far no negative experiences.