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WinStar Casino - Stalling on a €400 Skrill withdrawal

RESOLVED
Complaint Info
Disputed casino Reels Royale
Reason Delayed payment
Amount € 400
tasha1000 United Kingdom Message
Posted on April 17, 2019

I recently submitted a withdrawal request to WinStar casino, i was advised they do not process at the weekend so i contacted them on Monday they confirmed that the withdrawal had been checked and was due to be released. I waited another 24hrs and contacted support again who said they would contact their internal finance department about it and it would get processed today, well still not having recieved the funds i contacted them after several hours to be told that they processed it at ,09:14 well with skrill withdrawals it is instant once processed i then asked to speak to a manger and was advised that they was contacting their finance department and to give it 24hrs well its shocking as they clearly dont understand that with SKRILL it is instant. I am waiting to hear from them but they seem a rogue casino and i dont believe a word they say they have taken my 400.00 winnings and i dont know what they have done with it.

tasha1000 United Kingdom
Posted on April 17, 2019

The funds have arrived today at 10:15 im not sure what the delay was but im 100% sure it was not processed correctly or not processed at all and that i was gave incorrect information from the customer services team. Please close the complaint as settled thanks Ask Gamblers

AskGamblers
Posted on April 17, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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