RedSlots Casino

Item: RedSlots Casino
Rating: 1
Author: Irena D.

RedSlots Casino

The casino is closed.

Player Rating 2 reviews

4/10

2 reviews

Complaint Response 2 complaints

8 days avg. 2 complaints

What we like

Instant-play gaming
Sleek website design
Massive assortment of 3D video slots, classic slots, and table games from Betsoft
24/7 support in English and French via live chat, international phone, and email
Secured with SSL encryption
Proven fair by TST

What we don’t like

Unavailable to residents of several countries, including the Bosnia and Herzegovina, Bulgaria, India, Poland, Suriname, and some countries in the Caribbean, Africa, and South Asia.
No video pokers or specialty games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

RedSlots Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.redslots.com

Established

2014

Licences

Curacao Gaming Control Board

Affiliate Program

777 Affiliates

Languages

English, German, Italian, Spanish, French, Greek, Russian

Casino Type

Instant Play

Deposit Methods

MasterCard, Neteller, Paysafecard, Visa, QIWI, Skrill, Yandex Money

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, US dollars

Pending Time

72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Betsoft

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+356 22766782
+356 22766783

FAQ Section

Suggest an edit

RedSlots Casino is a sleek online casino with a hot selection of Betsoft 3D video slots, classic slots, and table games, all available via instant play. The website layout is well-designed with a stunning red theme and an easy-to-use interface. Additionally, the casino has support staff available 24/7 to ensure that no player is stuck with a problem. RedSlots Casino is licensed by the government of Curacao.

Restricted Countries

RedSlots Casino does not accept players residing in Afghanistan, Algeria, American Samoa, Angola, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D'Ivoir, Croatia, Ethiopia, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Morocco, Nigeria, Pakistan, the Philippines, Poland, Qatar, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia, or Zimbabwe.

Security and Fairness

The entire RedSlots Casino website is safeguarded with 128-bit SSL encryption. This technology obscures sensitive details and ensures that no one is able to steal private data like passwords, credit card numbers, and other banking information. It’s also the most trusted security protocol on the web, used by thousands of online merchants and banking institutions.

All of RedSlots Casino’s games are routinely audited for fairness by TST, one of the top independent testing firms in the online gambling industry. The Betsoft platform has always passed these tests and continues to do so.

Support

RedSlots Casino knows that customer service is key to a positive gaming experience. That’s why they have support staff available 24/7 to help players with anything. An associate can be reached day or night through live chat, international phone, or email. The support line is available in both English and French.

Games

Slot enthusiasts can enjoy RedSlots Casino’s huge assortment of 3D video slots and more from Betsoft. These include some of the most well-designed slots on the web, many of which have multiple bonus features, interactive characters, and loose storylines. Hot titles include Gypsy Rose slot, Good Girl Bad Girl slot, Sugar Pop slot, The True Sheriff slot, and Rook’s Revenge slot. Players can also try their luck in traditional reel slots like Mega Jackpot slot and Super Joker slot.

Table game players have plenty to do at RedSlots Casino too. The assortment of card, dice, and roulette games have quality graphics and feature the same rules found in land-based casinos. Blackjack players can try their hand in American, European, Super7, Pirate 21, and Pontoon variants. Those looking for Roulette can enjoy European, American, Zoom, and Common Draw versions. Other games include Craps, Baccarat, Top Card Trumps, Oasis Poker, Draw Hi-Lo, Triple Edge Poker, Caribbean Poker, and Ridem Poker.

At this time, RedSlots Casino does not offer video poker or other specialties.

Complaints

Read the complaints other players have left for RedSlots Casino. Learn more about complaints.

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Not paying 6180€, claiming they've paid me when they certainly haven't

I have played at RedSlots for some months now. I have had my account verified a long time ago, and they seemed decent in the past. On the 5th of April I've requested a withdrawal of 6180€. I still did not receive it. They claimed they paid me, when they did not. Then they switched half a dozen stories and dates and promises. However, their latest trick involved requesting a screenshot of all the data of my Skrill transactions. An invasion of privacy, and quite an unreasonable one. There was a lot of back and forth. I believe every casino should be more than capable of knowing whom they sent money to and confirming whether they sent it to me or not. I have never heard of such a thing asked, ever! After a few weeks of talks I let it go. I sent them a screenshot, blacking out the sums of money, and just wating the thing resolved. It includes all merchants I had transactions to since 5th of April, to date. It is preposterous, but what can you do? I wanted to avoid going public. But now they still do not want to send me anything (it appears they know they did not pay me after all!). Now they insist on seeing all the details of every transaction. From merchant names and times and dates they very well know that nothing was received from Bluemay; so they're pulling silly tricks. I have had it, so I'm filing a complaint here. They did not send me anything, I did not receive anything, and I do not want anymore excuses. I want my winnings, and they, as a company, should be able to make it happen one way or another.

Resolved

€6,180

RedSlots Casino closed my account and not paying withdrawal

I registered on RedSlots Casino on 30 may for 3€ no deposit bonus. The bonus was issued on 3 june.After a lot of play i got my balance to 160€ and request a pay out of 150€.On 10 june they sent a request for verification documents which sended same day.Same day my acount was closed, and i receive a mail: The documents you have sent are in investigation and once we receive an conclusion from the casino manager we will inform you if the account is re-opened. Next day my account was reopened and my documents was accepted. My withdrawal was canceled and i requested a new one. On 16 june i log in to RedSlots Casino and status on my withdrawal was wire and requested on support what that mean and received response: Indeed that means that you withdrawal has been processed. You should receive the money onto your bank account Wednesday at the latest. Same day when my withdrawal theoretically has to be processed a incredible mail arrive: Hereby I inform you that your account has been closed by our casino manager, because you registered from a declined country. The withdrawal you requested will not be paid. This decision is final. So now my account is closed and withdrawal not pay out. I'm from Romania and is not a declined country not on their FAQ: Do you accept players from all around the world? Close All players are welcome at RedSlots, but due to gambling restrictions in certain countries, we cannot accept players from: Afghanistan, Algeria, American Samoa, Andorra, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Ethiopia, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe. and not in their terms and conditions: All players are welcome at RedSlots, but due to gambling restrictions we can't accept players from the following countries: Afghanistan, Algeria, American Samoa, Angola, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D'Ivoire (Ivory Coast), Croatia (Hrvatska), Ethiopia, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe. Even on askgamblers.com Romania is accepted on Red slots.com. I want my winnings because even when they verify my documents if Romania was not allowed to play they not reopened my account

Unresolved

€150

RedSlots Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $3,445

Avg. Complaint Duration 7 days

Avg. Response Time 8 days

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Player Rating

4/10 ● 2 reviews

Top reviews from our players

Kiwiguy

10 years ago

1/10

Looks good that's about it!

100% welcome bonus advertised but wouldn't hold my breath for the 200% here.

Totally mislead about the 7NDB. Checked with live chat if I was eligible for the NDB which I was told I am before signing up. So I signed up, validated my email by email link then replied to SMS and validated SMS code. Couldn't find where to input the 7NDB code so opened live chat to be told that my country is not able to claim this bonus after I was told i was!!

Live chat linked me to the terms of use page where it says that only certain countries can claim and the rest can't so I was totally duped into signing up. I then asked if I was eligible for the welcome depositing bonus which live chat said yes I am which I said where does it say that so I could make sure but you guessed it there is no list so I couldn't be sure I am eligible.

So I have to take live chats word for it like I did for the first bonus I didn't get but this time it's my real money I have to take their word for with so I said this was totally unfair and I wouldn't have signed up if I knew my country is not eligible for bonuses by omission. So close my account immediately and permanently not just suspended!
Chat is logged and sent to email

AskGamblers please update the 7NDB please!

blondie

12 years ago

7/10

I was searching for no deposit bonuses few days ago and saw that Red Slots were giving away 3€ chip with no deposit with only 1x wagering requirements (I think it's the first time when I see a cashable bonus with so small wagering!). Although I know that 3€a small amount but I decided to take a look because it's provided by BetSoft software and I was interested in checking them out.

The first thing I did was contacted their customer support and asked if the bonus was active and if gamblers from my country are eligible for this bonus. I didn't have to wait longer than 2 minutes to get a positive respond from them but I have to say that the personnel looked like they aren't very interested in my questions. They didn't ask if I needed any help further with the sign up and I think that's not the best way how to make a good first impression because I was thinking of becoming their client.

Okay so then I signed up and contacted them again because I my bonus wasn't added. This time I got another support lady and she was more helpful and made sure I got it.

I played Gemscapades.I liked this slot with its look and sounds.I gave it a shot for 5 spins but the spins were dead so I switched to Good Girl Bad Girl. I liked that in this slot you can place your bets on the good girl, bad girl or them mixed, so that's really fun, I bet on bad girl 0.15€ bets and after 10 spins my account was empty. 10 spins gave me one 5 cent winnings.

I liked this casino because I think that the bonuses they offer are really great and the terms and conditions for the wagering are actually much friendlier than in other casinos and I liked that I was able to play there without downloading anything. But I didn't like that their page wasn't very understandable and that the games aren't grouped like "new", "popular" or how many paylines it has. It would make the experience there more exciting. And I have to say that the withdrawal options are not that great- 150 minimum withdrawal amount is a lot, or if you want to withdraw smaller cash you have to pay for it. I'll play there again if they offer me some juicy bonus, because otherwise I think I would like the table games they have more than the slots I checked out.