Complaint #5
RedSlots Casino
Not paying 6180€, claiming they've paid me when they certainly haven't
9 years ago
I have played at RedSlots for some months now.
I have had my account verified a long time ago, and they seemed decent in the past.
On the 5th of April I've requested a withdrawal of 6180€.
I still did not receive it.
They claimed they paid me, when they did not.
Then they switched half a dozen stories and dates and promises.
However, their latest trick involved requesting a screenshot of all the data of my Skrill transactions. An invasion of privacy, and quite an unreasonable one.
There was a lot of back and forth. I believe every casino should be more than capable of knowing whom they sent money to and confirming whether they sent it to me or not. I have never heard of such a thing asked, ever!
After a few weeks of talks I let it go. I sent them a screenshot, blacking out the sums of money, and just wating the thing resolved. It includes all merchants I had transactions to since 5th of April, to date.
It is preposterous, but what can you do? I wanted to avoid going public.
But now they still do not want to send me anything (it appears they know they did not pay me after all!).
Now they insist on seeing all the details of every transaction. From merchant names and times and dates they very well know that nothing was received from Bluemay; so they're pulling silly tricks.
I have had it, so I'm filing a complaint here. They did not send me anything, I did not receive anything, and I do not want anymore excuses. I want my winnings, and they, as a company, should be able to make it happen one way or another.
I have had my account verified a long time ago, and they seemed decent in the past.
On the 5th of April I've requested a withdrawal of 6180€.
I still did not receive it.
They claimed they paid me, when they did not.
Then they switched half a dozen stories and dates and promises.
However, their latest trick involved requesting a screenshot of all the data of my Skrill transactions. An invasion of privacy, and quite an unreasonable one.
There was a lot of back and forth. I believe every casino should be more than capable of knowing whom they sent money to and confirming whether they sent it to me or not. I have never heard of such a thing asked, ever!
After a few weeks of talks I let it go. I sent them a screenshot, blacking out the sums of money, and just wating the thing resolved. It includes all merchants I had transactions to since 5th of April, to date.
It is preposterous, but what can you do? I wanted to avoid going public.
But now they still do not want to send me anything (it appears they know they did not pay me after all!).
Now they insist on seeing all the details of every transaction. From merchant names and times and dates they very well know that nothing was received from Bluemay; so they're pulling silly tricks.
I have had it, so I'm filing a complaint here. They did not send me anything, I did not receive anything, and I do not want anymore excuses. I want my winnings, and they, as a company, should be able to make it happen one way or another.
Screenshot
