Complaint #1
RedSlots Casino
RedSlots Casino closed my account and not paying withdrawal
11 years ago
I registered on RedSlots Casino on 30 may for 3€ no deposit bonus. The bonus was issued on 3 june.After a lot of play i got my balance to 160€ and request a pay out of 150€.On 10 june they sent a request for verification documents which sended same day.Same day my acount was closed, and i receive a mail: The documents you have sent are in investigation and once we receive an conclusion from the casino manager we will inform you if the account is re-opened.
Next day my account was reopened and my documents was accepted. My withdrawal was canceled and i requested a new one.
On 16 june i log in to RedSlots Casino and status on my withdrawal was wire and requested on support what that mean and received response: Indeed that means that you withdrawal has been processed. You should receive the money onto your bank account Wednesday at the latest.
Same day when my withdrawal theoretically has to be processed a incredible mail arrive:
Hereby I inform you that your account has been closed by our casino manager, because you registered from a declined country. The withdrawal you requested will not be paid. This decision is final.
So now my account is closed and withdrawal not pay out.
I'm from Romania and is not a declined country not on their FAQ:
Do you accept players from all around the world?
Close
All players are welcome at RedSlots, but due to gambling restrictions in certain countries, we cannot accept players from: Afghanistan, Algeria, American Samoa, Andorra, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Ethiopia, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.
and not in their terms and conditions:
All players are welcome at RedSlots, but due to gambling restrictions we can't accept players from the following countries: Afghanistan, Algeria, American Samoa, Angola, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D'Ivoire (Ivory Coast), Croatia (Hrvatska), Ethiopia, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.
Even on askgamblers.com Romania is accepted on Red slots.com.
I want my winnings because even when they verify my documents if Romania was not allowed to play they not reopened my account
Next day my account was reopened and my documents was accepted. My withdrawal was canceled and i requested a new one.
On 16 june i log in to RedSlots Casino and status on my withdrawal was wire and requested on support what that mean and received response: Indeed that means that you withdrawal has been processed. You should receive the money onto your bank account Wednesday at the latest.
Same day when my withdrawal theoretically has to be processed a incredible mail arrive:
Hereby I inform you that your account has been closed by our casino manager, because you registered from a declined country. The withdrawal you requested will not be paid. This decision is final.
So now my account is closed and withdrawal not pay out.
I'm from Romania and is not a declined country not on their FAQ:
Do you accept players from all around the world?
Close
All players are welcome at RedSlots, but due to gambling restrictions in certain countries, we cannot accept players from: Afghanistan, Algeria, American Samoa, Andorra, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Ethiopia, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.
and not in their terms and conditions:
All players are welcome at RedSlots, but due to gambling restrictions we can't accept players from the following countries: Afghanistan, Algeria, American Samoa, Angola, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D'Ivoire (Ivory Coast), Croatia (Hrvatska), Ethiopia, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.
Even on askgamblers.com Romania is accepted on Red slots.com.
I want my winnings because even when they verify my documents if Romania was not allowed to play they not reopened my account
Screenshot
