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Red Star Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 51 reviews
8/10
51 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints
What we like
  • Completely instant-play
  • Impressive selection of games from NetEnt, Microgaming, NYX Gaming, Play’n Go, Betsoft and more
  • Live dealer room available
  • Live chat support provided around-the-clock
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Real money casino games available for mobile phones
  • Holds Certificate of Trust
What we don’t like
  • No phone support at this time
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Red Star Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.redstarcasino.eu
Established
2005
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, Norwegian, Ukrainian, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Red Star Casino is the official online casino of the Red Star gaming network. It features hot online slots and other games from both the Microgaming, Play‘n Go and various other platforms, as well as live table games. Red Star Casino uses a simple instant-play interface and operates in both Russian and English. The site holds an online gaming license from the jurisdiction of Curacao. And it was also awarded the Certificate of Trust.

Restricted Countries

Due to various laws, Red Star Casino is unable to accept players who live in the United States, France, Australia, Curacao, Holland, Swewdm Spain, the UK and Cyprus. Residents of all other countries are welcome to sign up as long as online gambling is not prohibited by their laws.

Security and Fairness

Red Star Casino clearly takes player safety seriously. They explain in their "Security" page that SSL encryption is used whenever sensitive details are exchanged. This technology prevents anyone from being able to read your private information, including credit card numbers and passwords.

Red Star Casino also ensures that players understand that they are getting a fair game, and are by accordingly listed among Certified Casinos. The auditing process is described in the "Random Number Generator" page. Players who are interested in more details are encouraged to contact the site's customer service department.

StallCation

Complaints

Read the complaints other players have left for Red Star Casino. Learn more about complaints.

Show all complaints
Red Star Casino - Terrible miscommunication on a bonus cancellation
Hello! I got some weird situation with restar casino. I registered there made deposit of 1000 russian rubles and took bonus of 100%,so received 1000 on top of deposit. I got very lucky on slot 300 shields and won 39385.25 RUB.http://www.askgamblers.com/uploads/complaint-proof/png-10-57c5bda07528f73e598b45c4.png I am a new player i never had big winings like that,i was very happy. After i though what maybe i can cancel bonus and take part of my winings,so i contacted support to ask more about that. Here is original screens,all conversation is on russian,after gonna be a translation. http://www.askgamblers.com/uploads/complaint-proof/1png-57c5bdcd7528f7cf5e8b45c0.png http://www.askgamblers.com/uploads/complaint-proof/2-upload-75-57c5bdda7528f7f8588b467e.png http://www.askgamblers.com/uploads/complaint-proof/3-upload-58-57c5bde77528f735578b45fc.png So here is translation: Azat: How i can cancel my bonus? If its not wagered yet ----------- Welcome to the RSP casino! Wait please for operator.. ----------- ----------- Operator 3 is available. Curently on the room: Operator 3, Azat. ----------- Operator 3: Hello! Can i please have your login? Azat: azaaza99 Operator 3: You want to cancel your bonus? Azat: Yes Azat: And how much i will loose from my balance? Operator 3: Your bonus have been successfully canceled. Please refresh the page for information update. Azat: How much rubles i will loose? Azat: I cant access my account Operator 3: On your balance 0,available bonuses 0 Operator 3: Please try to login from another browser Azat: i cant login from another browsers as well Operator 3: please try this link : https://www.redstarcasino01.eu Azat: alright it works Azat: and where is my money? Operator 3: We canceled only bonus Azat: So how much rubles you cancelled? Operator 3: Bonus Azat: I have 0 rubles on my balance Azat: it should be like that? Azat: hello? why i have 0 on my balance? Azat: Im sorry,are you here? Operator 3: In case, if untill the wagering requirements player requesting withdraw or transfer of funds(transfer for sports betting as well), all funds on bonus account and received on wagering process gonna be canceled and wegering of bonus gonna be stopped. Operator 3: We canceled your bonus Azat: But i asked you how much money i gonna loose,and you cancelled it without answer to my question Operator 3: First we asked you if you wanna cancel your bonus,and after was your question. Operator 3: We gonna send our conversation for our support team. You will receive email in 12 hours. Azat: Well its late now, and i think we had a miss comunication,please give me back my balance and i gonna keep wagering my bonus. Operator 3: We gonna send our conversation for our support team,sadly we cant make now how it was before. Operator 3: Please wait for our answer on email Operator 3: Bye! And have a great day! ------- operator 3 left the conversation ------- After i received e-mail from redstar: http://www.askgamblers.com/uploads/complaint-proof/wwww-57c5be2d7528f74a578b46f7.png Translation: Hello! You asked us on chat to cancel your bonus,we did it. If you cancel bonus, all funds on bonus account are cancelled as well. We cant give you back your bonus money. But we gonna make you a gift and you will receive bonus 6000 with wagger requirement 240000 rub(x40) Translation: Hello! You asked us on chat to cancel your bonus,we did it. If you cancel bonus, all funds on bonus account are cancelled as well. We cant give you back your bonus money. But we gonna make you a gift and you will receive bonus 6000 with wagger requirement 240000 rub(x40) So how you can see on the chat converstation, dear operator 3 instead to answer to my question was hurry up to cancel my bonus. He just gave up on me,this situation is insane! I totally got scamed cause mistake of operator. As you can see on screen with winnings i had on balance 40211 rub and 32445 left to wagger! So it means what i had 8000 clear winnings and 32445 with wagger x1. And what they gave me? Bonus 6000 with wagger x40? what is less 5% chances to make wagger of it. i hope i can find the truth here! Please help me,thanks!
staus Resolved
руб.32445

Complaint Statistics

Resolved 5
Avg. Amount $ 2,479
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Top reviews from our players

From my expirence one of the best online casino. Very nice choice of games, short pending times and fast payouts.

Dear Duško, thank you for the compliments. We will be glad to see you again.

user avatar

- Good collection of machines.
- Quick replies on livechat.
- Accepts most deposit options.

You can only have one (1) withdrawal request at one given time, while this is being handled (said to take 12+ hours to handle request, maybe longer if bigger withdrawals). Within this time you may not deposit anything more before you cancel the withdrawal request. As many players might like to withdraw small amounts of money several times, and then make a couple more deposits you might be out of luck here.

Dear flaske83, sorry for the inconvinience. Our support team will do the best to resolve your issue asap

user avatar

Enjoy this casino a lot. Many different games from different developers. Good and friendly support service, excellent bonuses and here I'm in the black))).

Support service requested a verification for the first payment, it took 2 days.

Sometimes payment is being credited for a long time.

Small prizes in tournaments.

Thanks for your feedback. If you experience any problems with payouts, please contact support team to speed it up

user avatar

Perfect LayOut. Perfect Promotions.

I think that red star casino has too many payments methods.

Some games are blocked in Greece. Not only to red star casino. Everywhere in Greece.

Thanks for the kind words. We hope to see you again

user avatar

Casino itself is designed so nice and simple. Finding all of the thing you could possibly need is so easy, no problem at all!

They have very nice choice when it comes to choosing your preferred deposit method.

Game selection is amazing since they are having more than ten games provider and he games are amazing. I was having so much fun while playing.

Withdrawal limits are amazing! Simply great!

Their Bonuses are not so bad but, in my opinion, there should be a lot more Bonus Offers and also wagering requirement is ridiculous. Wagering requirement is forty times (x40) well that is way too high but the good thing is that wagering requirement is only on a Bonus amount.

I consider Live Support very important but unfortunately their Live Support is not available 24/7 and sending them an email would take a long time get reply. I mean if you needed some help it would be bad luck if Live Support was not available to you right at that moment.

But considering all of this, this is one very good casino for you to try your luck!

Dear s1lv14, thank you for your feedback. Please contact me directly if you have an urgent issues

user avatar

Good choice of different operator like: Microgaming, NetEnt, Betsoft.

Also offer - the webiste is very easy to handle. So a good casino for new players

Didn´t manage to receive the new customer bonus.

Waiting for 3 days to get answer from the service team

Dear fontanas.m, thanks for your feedback. Could you please send me your login in private message, I will figure out what happened with your request and inform you shortly

user avatar

Hi, I have been using AskGamblers for some time to find reliable casinos. I have been playing in so many different casinos over the last couple years. Now I felt like I needed to register to AskGamblers just to review this casino because it just so great. I'm not going to make long review because my English is not that great.

So main things I like this casino so much are: nice outfit, fast withdrawals, big selection of games, games runs perfectly. Everything is so clear in this casino. I made withdrawals compiled around 2000 dollars and I wasn't even asked any documents although all withdrawals was accepted.

I can't say anything about the customer service because I haven't needed any help yet but I assume that part is fine too. So from my short experience of this casino I said it goes in top 3 casinos that I have played and I can recommend it to everyone at least from my experience.

Only bad thing in this casino was that it only had currency of dollars at least I couldn't find a way to change it to euros.

Dear Wallezor, thank you for these kind words! We constantly do our best to improve our casino. EUR currency will be avaliable shortly

user avatar

UI and design are quite nice. Supporting Russian language is quite unnecessary option for me but RSC claimed plus with that.

Cashback<50%. Greediest casino I've ever played. Support Russian language but not RUR currency.

Dear juzfor, thank you for your feedback. RUR currency will be avaliable soon

user avatar

I have registered at Red Star Casino just yesterday because the rating has got my attention and quickly visited the site ( too excited ;) ) Anyways, I did not think twice neither checked or bothered to read their welcome bonuses but only wrote down the bonus codes because i knew for sure that i would be safe there and stress free.

Have my self registered no worries except after I realized that the $5 NDP was already expired ( way too excited not to notice it lol ). Obviously, I had no choice but to make a deposit to see what the games are like.

I have used the 1st and 2nd deposit bonus codes which were for the 100% and 50% and had fun with playing only two slots called pearls of india and gonzos quest but unfortunately luck was not on my side.

The site looks pretty easy to get around with and I have nothing to comment regarding what live support is like and withdrawals because did not manage to stay there for a while. I am looking forward to come visit and make more deposits at Red Star again when the right time comes for me.

I would definitely refer Red Star Casino to my family and friends because I know for sure that this casino is not only safe but will also give everyone peace of mind when it comes to withdrawals as for most players were victims of being scammed and mislead by some other casinos. (read all reviews yourself to prove it :) ).

Definitely a casino for me 10/10 for you Red Star!

Dear jholan1524, thank you for your feedback. Wish you good luck next time. We are going to run 200% reload bonus up to $50 around New Year, hope you will find this offer interesting

user avatar
Inactive user
2/10

Good interface, poker, sport bets, casino, really complete. Good support and chat online very available.

Maybe other users have a pleasant experience here. That has not been my case. I successfully registered and provided my verification documents like the stupid goat I am. And what was my surprise, when I download the poker software, and they didn't allow me enter in the lobby because of "error" 107, and I had to send a mail to some department of 7 red.

I require excellence, moreover in a certified casino by AskGamblers. I don't rate a 1, because your support representative has been quite professional, attending to the hot topic and not selling me smoke, and very kind.

Sometime casinos will understand that can avoid this bad critics with only one gentile gesture to the customer, such as expressing apologies or paying cash. When we commit one mistake, we pay. When casinos commit mistakes, all are good words and promises, but they never pay. They never pay..

Dear Evergoa, I am sorry you had bad experience on Red Star. Unfortunately poker players from Spain are not accepted. We are here as Accredited Casino and all the information above is relevant for casino players only

user avatar

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