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Red Star Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 51 reviews
8/10
51 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints
What we like
  • Completely instant-play
  • Impressive selection of games from NetEnt, Microgaming, NYX Gaming, Play’n Go, Betsoft and more
  • Live dealer room available
  • Live chat support provided around-the-clock
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Real money casino games available for mobile phones
  • Holds Certificate of Trust
What we don’t like
  • No phone support at this time
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Red Star Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.redstarcasino.eu
Established
2005
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, Norwegian, Ukrainian, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Red Star Casino is the official online casino of the Red Star gaming network. It features hot online slots and other games from both the Microgaming, Play‘n Go and various other platforms, as well as live table games. Red Star Casino uses a simple instant-play interface and operates in both Russian and English. The site holds an online gaming license from the jurisdiction of Curacao. And it was also awarded the Certificate of Trust.

Restricted Countries

Due to various laws, Red Star Casino is unable to accept players who live in the United States, France, Australia, Curacao, Holland, Swewdm Spain, the UK and Cyprus. Residents of all other countries are welcome to sign up as long as online gambling is not prohibited by their laws.

Security and Fairness

Red Star Casino clearly takes player safety seriously. They explain in their "Security" page that SSL encryption is used whenever sensitive details are exchanged. This technology prevents anyone from being able to read your private information, including credit card numbers and passwords.

Red Star Casino also ensures that players understand that they are getting a fair game, and are by accordingly listed among Certified Casinos. The auditing process is described in the "Random Number Generator" page. Players who are interested in more details are encouraged to contact the site's customer service department.

StallCation

Complaints

Read the complaints other players have left for Red Star Casino. Learn more about complaints.

Show all complaints
Red Star Casino - Terrible miscommunication on a bonus cancellation
Hello! I got some weird situation with restar casino. I registered there made deposit of 1000 russian rubles and took bonus of 100%,so received 1000 on top of deposit. I got very lucky on slot 300 shields and won 39385.25 RUB.http://www.askgamblers.com/uploads/complaint-proof/png-10-57c5bda07528f73e598b45c4.png I am a new player i never had big winings like that,i was very happy. After i though what maybe i can cancel bonus and take part of my winings,so i contacted support to ask more about that. Here is original screens,all conversation is on russian,after gonna be a translation. http://www.askgamblers.com/uploads/complaint-proof/1png-57c5bdcd7528f7cf5e8b45c0.png http://www.askgamblers.com/uploads/complaint-proof/2-upload-75-57c5bdda7528f7f8588b467e.png http://www.askgamblers.com/uploads/complaint-proof/3-upload-58-57c5bde77528f735578b45fc.png So here is translation: Azat: How i can cancel my bonus? If its not wagered yet ----------- Welcome to the RSP casino! Wait please for operator.. ----------- ----------- Operator 3 is available. Curently on the room: Operator 3, Azat. ----------- Operator 3: Hello! Can i please have your login? Azat: azaaza99 Operator 3: You want to cancel your bonus? Azat: Yes Azat: And how much i will loose from my balance? Operator 3: Your bonus have been successfully canceled. Please refresh the page for information update. Azat: How much rubles i will loose? Azat: I cant access my account Operator 3: On your balance 0,available bonuses 0 Operator 3: Please try to login from another browser Azat: i cant login from another browsers as well Operator 3: please try this link : https://www.redstarcasino01.eu Azat: alright it works Azat: and where is my money? Operator 3: We canceled only bonus Azat: So how much rubles you cancelled? Operator 3: Bonus Azat: I have 0 rubles on my balance Azat: it should be like that? Azat: hello? why i have 0 on my balance? Azat: Im sorry,are you here? Operator 3: In case, if untill the wagering requirements player requesting withdraw or transfer of funds(transfer for sports betting as well), all funds on bonus account and received on wagering process gonna be canceled and wegering of bonus gonna be stopped. Operator 3: We canceled your bonus Azat: But i asked you how much money i gonna loose,and you cancelled it without answer to my question Operator 3: First we asked you if you wanna cancel your bonus,and after was your question. Operator 3: We gonna send our conversation for our support team. You will receive email in 12 hours. Azat: Well its late now, and i think we had a miss comunication,please give me back my balance and i gonna keep wagering my bonus. Operator 3: We gonna send our conversation for our support team,sadly we cant make now how it was before. Operator 3: Please wait for our answer on email Operator 3: Bye! And have a great day! ------- operator 3 left the conversation ------- After i received e-mail from redstar: http://www.askgamblers.com/uploads/complaint-proof/wwww-57c5be2d7528f74a578b46f7.png Translation: Hello! You asked us on chat to cancel your bonus,we did it. If you cancel bonus, all funds on bonus account are cancelled as well. We cant give you back your bonus money. But we gonna make you a gift and you will receive bonus 6000 with wagger requirement 240000 rub(x40) Translation: Hello! You asked us on chat to cancel your bonus,we did it. If you cancel bonus, all funds on bonus account are cancelled as well. We cant give you back your bonus money. But we gonna make you a gift and you will receive bonus 6000 with wagger requirement 240000 rub(x40) So how you can see on the chat converstation, dear operator 3 instead to answer to my question was hurry up to cancel my bonus. He just gave up on me,this situation is insane! I totally got scamed cause mistake of operator. As you can see on screen with winnings i had on balance 40211 rub and 32445 left to wagger! So it means what i had 8000 clear winnings and 32445 with wagger x1. And what they gave me? Bonus 6000 with wagger x40? what is less 5% chances to make wagger of it. i hope i can find the truth here! Please help me,thanks!
staus Resolved
руб.32445

Complaint Statistics

Resolved 5
Avg. Amount $ 2,479
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Top reviews from our players

Inactive user
1/10

Withdrawing is made very difficult & expensive. I deposited via Rapid Transfer (Bank Transfer); then I won a little; then I tried to withdraw via bank transfer; just to learn that the withdrawal fee was 90 euros! (For any amount I guess) Ok, I thought that was too expensive. Then I tried to withdraw through Visa; well I couldn't, because the deposit was not made through it. I had to make a deposit through Visa. Ok, I did it. Then I found out, that via Visa, you can only withdraw 250 euros at a time!? Even from that sum, there would be a withdrawal fee of 6,25 euros? And every time you withdraw, they take the fee out of your withdrawal. This was totally outrageous to me. As a result, I ended up gambling away my winnings. I suppose this is what their whole system is also aiming at. Congratulations. Closed my account & will never play there again!

Dear player, Thanks for your feedback. Please note that wire transfer option is used by players for big amounts starting from 1000 euro. Yes, we do have a fee of 90 euro for it, but if you have limited cash out options we can make it free of charge for you and of course we can transfer a smaller amount. If you face an issues like that you can always contact support and we can deal with that. Regarding credit cards cash out the limit per transaction is 250 euro, but you can make multiple requests for 250 euro with a cap of 1000 euro per day. We have just added crypro deposits - Bitcoin, Ether, Litecoin so it is going to be much easier for players to deposit and cash out.

user avatar

One of my main casinos right now
- Awesome game selection
- Great support
- Cash outs are really fast and smooth
- Great bonuses for new players
- Poker + Live Dealers

There are a couple of things that could be better. I feel like site design could be a bit cleaner and more modern. Had some weird lag when I loaded too many slots on the main page. I wish I received some casino deposit bonuses? Probably just personal preference I just don't like playing only with raw cash.

Been on this site for a few months now, and I’ve been loving it. There is a massive number of games, and I always get to try new ones. I fancy the top live dealer games they provide and looks like I always get lucky when playing roulette!

I just hope they will provide 24/7 customer care on phone - quite annoying to having to send emails at time!

Redstar has a great variety of games. Its just a shame that not all of them are available to Australian players. Overall a very good casino.

Withdrawal options and limits available to Australian players. Also the fact you can only have one withdrawal request at a time! Been a few times I have wanted to cash out winnings and havent been able too!

Dear Ash1981, thanks for your feedback. Unfortunately the restrictions are set by providers, not by us. Only one withdrawal request is a temporary thing, we will remove it shortly. At the moment we are trying to process the withdrawals asap so that a player can request the next one.

user avatar

OK casino. Decent games. Most suppliers you can think of.

Account tools are not the best they can be. They don't allow to control your limits which is a big no no. Nor do you have any controll over other things like bonus codes. When you deposit and you will find out if it works afterwards, not during deposit which makes all bonus codes gambling^2

Dear Flakki, Thanks for you feedback. The limit's control on player side will be added soon, at the moment it can be set by support. Sorry for the inconvenience it may cause.

user avatar

I registered here because I read this casino here has good feedback with trusted casino. Yes, I agree this casino is superb trusted.

I hit managed wagered and made withdraw. My winning only take 2 hours arrive at my Skrill account.

My opinion about this casino: nice casino, honest, friendly good games and very smooth.
This is recommended casino, superb trusted casino.
This is the safest place for casino players, I really like it about this casino .

Dear Wan, thanks for your feedback. Have a nice time at Red Star: )

user avatar

Visually looks great. Games are very interesting and there is games for everyone.. Very good job! Customer support is very kind and nice and really answer your questions,, For now everything is ok.. bonuses are good!

Dear LillyW, thank you for the compliments. Will be glad to see you again.

user avatar

There are almost all popular games. Netent + N'go + NYX is really great. I set my record here with the 1950 free spins KING KONG, amazing.

They do not even need to verify your information and pay within 8 hours. Immediately after that I entered the next withdrawal order, surprisingly, they resolved in just 10 seconds. Chat support 24/7.

This is one of the casinos I will play for long.

Dear NGTHANHDO, thanks a lot. Hope to see more of you: )

user avatar

Good selection of slots, fast account verification & fast payouts. You can play all slots with bonus which is awesome!

Had to play with dollars. Didn't find where to change it to € but no biggie.

Dear Oderi, thanks for the positive review, we hope to see your again. Account currency is chosen when a player creates the account, at the first stage

user avatar

One of thebest:
- good support,
- more games,
- fast payouts.

Dear Centran, thank you for your kind words. We hope to see you again

user avatar

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