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Red Star Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 51 reviews
8/10
51 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints
What we like
  • Completely instant-play
  • Impressive selection of games from NetEnt, Microgaming, NYX Gaming, Play’n Go, Betsoft and more
  • Live dealer room available
  • Live chat support provided around-the-clock
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Real money casino games available for mobile phones
  • Holds Certificate of Trust
What we don’t like
  • No phone support at this time
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Red Star Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.redstarcasino.eu
Established
2005
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, Norwegian, Ukrainian, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Red Star Casino is the official online casino of the Red Star gaming network. It features hot online slots and other games from both the Microgaming, Play‘n Go and various other platforms, as well as live table games. Red Star Casino uses a simple instant-play interface and operates in both Russian and English. The site holds an online gaming license from the jurisdiction of Curacao. And it was also awarded the Certificate of Trust.

Restricted Countries

Due to various laws, Red Star Casino is unable to accept players who live in the United States, France, Australia, Curacao, Holland, Swewdm Spain, the UK and Cyprus. Residents of all other countries are welcome to sign up as long as online gambling is not prohibited by their laws.

Security and Fairness

Red Star Casino clearly takes player safety seriously. They explain in their "Security" page that SSL encryption is used whenever sensitive details are exchanged. This technology prevents anyone from being able to read your private information, including credit card numbers and passwords.

Red Star Casino also ensures that players understand that they are getting a fair game, and are by accordingly listed among Certified Casinos. The auditing process is described in the "Random Number Generator" page. Players who are interested in more details are encouraged to contact the site's customer service department.

StallCation

Complaints

Read the complaints other players have left for Red Star Casino. Learn more about complaints.

Show all complaints
Red Star Casino - Terrible miscommunication on a bonus cancellation
Hello! I got some weird situation with restar casino. I registered there made deposit of 1000 russian rubles and took bonus of 100%,so received 1000 on top of deposit. I got very lucky on slot 300 shields and won 39385.25 RUB.http://www.askgamblers.com/uploads/complaint-proof/png-10-57c5bda07528f73e598b45c4.png I am a new player i never had big winings like that,i was very happy. After i though what maybe i can cancel bonus and take part of my winings,so i contacted support to ask more about that. Here is original screens,all conversation is on russian,after gonna be a translation. http://www.askgamblers.com/uploads/complaint-proof/1png-57c5bdcd7528f7cf5e8b45c0.png http://www.askgamblers.com/uploads/complaint-proof/2-upload-75-57c5bdda7528f7f8588b467e.png http://www.askgamblers.com/uploads/complaint-proof/3-upload-58-57c5bde77528f735578b45fc.png So here is translation: Azat: How i can cancel my bonus? If its not wagered yet ----------- Welcome to the RSP casino! Wait please for operator.. ----------- ----------- Operator 3 is available. Curently on the room: Operator 3, Azat. ----------- Operator 3: Hello! Can i please have your login? Azat: azaaza99 Operator 3: You want to cancel your bonus? Azat: Yes Azat: And how much i will loose from my balance? Operator 3: Your bonus have been successfully canceled. Please refresh the page for information update. Azat: How much rubles i will loose? Azat: I cant access my account Operator 3: On your balance 0,available bonuses 0 Operator 3: Please try to login from another browser Azat: i cant login from another browsers as well Operator 3: please try this link : https://www.redstarcasino01.eu Azat: alright it works Azat: and where is my money? Operator 3: We canceled only bonus Azat: So how much rubles you cancelled? Operator 3: Bonus Azat: I have 0 rubles on my balance Azat: it should be like that? Azat: hello? why i have 0 on my balance? Azat: Im sorry,are you here? Operator 3: In case, if untill the wagering requirements player requesting withdraw or transfer of funds(transfer for sports betting as well), all funds on bonus account and received on wagering process gonna be canceled and wegering of bonus gonna be stopped. Operator 3: We canceled your bonus Azat: But i asked you how much money i gonna loose,and you cancelled it without answer to my question Operator 3: First we asked you if you wanna cancel your bonus,and after was your question. Operator 3: We gonna send our conversation for our support team. You will receive email in 12 hours. Azat: Well its late now, and i think we had a miss comunication,please give me back my balance and i gonna keep wagering my bonus. Operator 3: We gonna send our conversation for our support team,sadly we cant make now how it was before. Operator 3: Please wait for our answer on email Operator 3: Bye! And have a great day! ------- operator 3 left the conversation ------- After i received e-mail from redstar: http://www.askgamblers.com/uploads/complaint-proof/wwww-57c5be2d7528f74a578b46f7.png Translation: Hello! You asked us on chat to cancel your bonus,we did it. If you cancel bonus, all funds on bonus account are cancelled as well. We cant give you back your bonus money. But we gonna make you a gift and you will receive bonus 6000 with wagger requirement 240000 rub(x40) Translation: Hello! You asked us on chat to cancel your bonus,we did it. If you cancel bonus, all funds on bonus account are cancelled as well. We cant give you back your bonus money. But we gonna make you a gift and you will receive bonus 6000 with wagger requirement 240000 rub(x40) So how you can see on the chat converstation, dear operator 3 instead to answer to my question was hurry up to cancel my bonus. He just gave up on me,this situation is insane! I totally got scamed cause mistake of operator. As you can see on screen with winnings i had on balance 40211 rub and 32445 left to wagger! So it means what i had 8000 clear winnings and 32445 with wagger x1. And what they gave me? Bonus 6000 with wagger x40? what is less 5% chances to make wagger of it. i hope i can find the truth here! Please help me,thanks!
staus Resolved
руб.32445

Complaint Statistics

Resolved 5
Avg. Amount $ 2,479
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Top reviews from our players

Red Star Casino offer games from many different software providers. I joined them a few weeks ago, when I saw here, at AskGamblers no deposit bonus of 5€. I decided to try my luck and claim this bonus. Sometimes I like to play with no deposit bonuses and free spins because it is free of course.

After I signed up, I had bonus into my balance. 5€ is not that much, but it's still better than nothing. I opened Twin Spin and started to play. I knew I need to have a lot of luck, because amount of bonus was really low. I made a few spins, I had no luck and I ended at zero. I had nice time anyway.

I saw that they offer nice promotions too. Welcome bonus, reload bonuses and free spins. I didn't made any deposit here yet, but now when I write this review I am sure that I will make it in the future.

They also offer live chat support, I didn't tested it because my bonus was credited automatically. The website looks ok, I had no problem with flash player or anything like this and all works fine. After I checked bonuses, I think they could offer lower W.R of them. I think 40x bonus is set to high if you decided to take reload bonus and deposit small amount. For example if you deposit 20€ and received 10€ bonus you need to wager 400€ which I believe is too high for me. For 100% match deposit is probably ok, but for reload of 50% is maybe to high.

Otherwise I like this casino, they also have certificate of trust here and I believe that withdrawals here are not problem at all. I will claim welcome bonus here in the future and see how it will go. They do not have any complaints, which I think is another great ˝point˝ for them. I'll rate them high.

Dear zerooo, thank you for the positive review. We have a lot of different promotions, I hope you will find something attractive for you

user avatar

Best casino I've ever played at. Amazing games & huge variety. Awesome support. Claimed my winnings (less my bonus which is fair) and they paid very quickly. First casino I've ever given 10/10. This is how all casinos should operate. A+++++

Nothing. Absolutely faultless and deserves its high rating.

Thank you for the compliments. We will glad to see you again. By the way, we have 200% reload bonus up to $50 this week: )

user avatar
Inactive user
8/10

The adventure that was launched 2011, in partnership with Microgaming, NetEnt, Betsoft, Play'n GO, GamesOS/CTXM, XPro Gaming, NextGen Gaming and Nyx Interactive. Red Star Casino may not have brought a revolution in the world of online gambling, but four years ago, finally appeared in front of us one casino with a magic name, and, most importantly, this time in the full edition. Red Star have almost 200 games which is a good enough reason to this moment, start your stellar moments. Join the casino with perfect visual effects, as is the case with many other from Betsoft platform, and prepare to full free spins promotion that have long been a custom.

I'm on Red Star casino active from the very beginning, so that's not a problem to me honestly and without exaggeration share with you all the good and bad moments in this casino. One of the first games that I've hung out in Red Star casino is "It Came from Venus" slot machine. You may be initially scare plant that eats anything that gets the "teeth", but once you start to give you a bonus game and free spins round, you will definitely reject all prejudice and grab what you are offering. At this casino still play the following slots: Mamma Mia, Mad Scientist, Madder Scientist and legendary Rook's Revenge slot.

Customer support is not bad and you can use the contact form on the site, or by sending mail to the address you will find easily in their contact section, also they have a Live Chat and he is always online. I made a deposit via Neteller e-wallet, I think I've ever made a deposit here 3 times about 50-60 €. They were very helpful when I needed assistance with the welcome bonus of 100% up to € 100 with code 100RSC, I took advantage of this promotion, but I was unable to finish the wagering requirements 30X and all the money was lost in less than 2 hours of play on Rook's Revenge slot machine. From me a good rating for Red Star - 8.

Dear Zelmil83, thank you for your feedback! We hope luck will be on your side nex time

user avatar
Inactive user
9/10

One of my favorite casinos. They give out very generous cash backs and bonuses if you get you're own manager.

Dear shihada, thank you. And you are one of our favorite players. Cheers, Nina

user avatar

Red Star casino is one of the casinos I joined this month. I was looking for a new casino that might offer good welcome bonus and when I saw on AskGamblers 100% promotion with 40 x bonus wagering, I was quite intrigued.

I registered and it was a quick registration form that required only email address and password. Then I verified my email and then I had to fill in my details. That's where the problems started. I filled my details very correctly but I got an error message, I tried few more times but something was very wrong. Then I contacted live support and I was told to use another browser (I was using Mozilla and was asked to try Internet Explorer). I did that and everything finally worked. Then I also asked the support about their promotions because who can explain and "sell" them better than customer service. Chat lady just gave me the link to their promotions and didn't say any word. Just copied the link and that's it. I know it's frustrating when support tries to oversell their bonuses, but when they have nothing to say, in my opinion, it's even worse.

I checked their promotions page and I saw that they truly had the welcome bonus I was looking for. I went to cashier and deposited 32$ (I wanted to play in euros but they only have dollars), I wrote the bonus code and received the bonus. At first I didn't see the bonus because I had to go to my account, agree to the terms for this bonus and then activate it. I could only play slots with this bonus but that was perfectly fine with me.

So I had a nice bankroll of 64$ and almost 1300$ to wager. At first I went to my friend Twin Spin but it didn't work, I got the message "game currently is not available". I tried other slots and got the same message. I contacted support again and a couple of minutes later the problem was fixed. I opened Twin Spin and started to play it minimum bets. I had some ups and downs but overall my balance dropped and when it reached 28$ I visited Starburst where I got the same story- little ups and downs but overall I lost again. With few euros left I went back to Twin Spin hoping for a five reeler, but that didn't happen and my balance was gone.

I had a good time at Red Star casino and quite possibly I would deposit there again. Support was easy to contact but they weren't friendly or interested at all, answered me only with 1 or 2 words. Game selection was good, so overall I think they are a decent casino.

Thank for the positive review! Small present are waiting for you on Tower Quest Slot. Enjoy; )

user avatar

Red Star casino is very familiar casino for me, because I joined it long time ago by suggestion of friend, also because they have Russian customer support it is very good place for me.

Red Star casino offer games from Quickfire and Play'nGo. As my post on forum, recently I am start really enjoying games by Play'n'Go, find the awesome and interesting. So soon tower quest their new game will be released, and I am sure red star will send me some bonus code to try this game, and I will took it that is for sure.

Customer support is very friendly and nice, at least their Russian speaking agents. Unfortunately live chat CS working not all the time, but even if you send an email, unlikely you will be need to wait long, usually their response come just within a hour or so, so no any long waiting of replies here!

Bonuses and promotions are nice. Usually I get emails with bonus codes, also freespins almost weekly awarded at play'n'go slots, and other promotions are nice. Once I got email that they credit me with poker ticket worth of 10$ to some tourney, I am not very good at poker, but since it is free I install software and registered at tourney. Was about 200-300 players, but after 4 hours I finished 4 and took 500+ dollars as prize. Was impressed, request withdrawal, and got money within a hour to my webmoney wallet (fastest way to withdraw money in this casino for me).

Withdrawals to webmoney like I said usually done within a hour or so, and I have no idea how long it will be for Skrill and Neteller or other payment options.

Overall good online casino, with good support, good bonuses and promotions, fast withdrawals. Probably add more games will be an perfect idea and perfect move by casino.

Need more games.

This name was known for me and I remembered that it is a poker room too with this name so I knew that everything is ok with this casino and I decided to create my account and to play! Obviously, the name of the casino should match the website that has a nice red skin, I love it, it is well designed and interesting!

I saw on their website that they have a 100% welcome bonus but I didn’t paid attention to details and I went to cashier to make a deposit of 20 usd via Skrill! They don’t have a lot of payment options and I was a little bit disappointed! After I made the deposit I saw that my account balance is still unchanged and I decided to read more about the welcome bonus! I was upset, because the welcome bonus is available only to players from Russia, Ukraine and China! This sounds a little bit strange and I don’t know why is this restriction!

I decided to play the 20 usd to The Dark Knight Rises slot because I like this slot, especially the Batman and Bane feature, when they are fighting to give you free spins!
On the minimum bet of 0.30 usd, the time passed very fast, 40 minutes later I lost the money because I didn’t managed to catch the free spins feature!

The games are good, Microgaming games but also Play’n Go games but I didn’t tried them so I will give only 8.

Regarding the support, they have live chat, an important option for me but I will give only 7 because I didn’t used it!

I am disappointed because of the welcome bonus that is available only to 3 countries, Russia, Ukraine and China!

For the payment methods, 7 will be enough, they are missing many payment options and also they only have usd currency!

Joined this casino site because of a referral and was not worried too much because I saw Microgaming's name and that was a big relief for me. And another platform that is supporting this casino site is Play n Go and I am playing with this platform for the first time.

In the beginning the only bad thing for me was that they can only be played on browser and since I had to play on then and had no other choice so I joined them eventually without thinking much.

They gave me a nice welcome bonus when I had deposited 30$ the casino gave me 30 from their side as part of the welcome bonus and I had 60$ to start on this casino site. I started with slots and with very low bets per spin because I did not have a very big amount in my account so in order to stay for long I started low and slow.

They have a very nice support staff and whenever I wanted to go to a new game and I asked them about the games and nice ones and they told me every single time and I appreciated their patience a lot.

Lost 2 deposits on this casino but blamed myself so made another one and this time I was on a winning streak and killed it. I managed to recover the total 150 I had lost in last couple of deposit and won over 200 from this casino site. And all thanks to slots like Major Millions and Good Variance.

I would have rated them around 7 or 7 had I not made another deposit on this casino but since I had made it so now I would rate them 9 out of 10. Great casino just keep patient and you will win for sure.

Red Stars casino has games from Play'n'Go and Microgaming, and all their games can only be played in browser. I played at red star poker since I was 18, because I like their bonus structure, and because generally there was a lot of bad player, and win some money from them it is not problem at all.

When I decide to play at casino, that was long time after that, and I really spent about 30 minutes to find my login and email, but finally that was done, and I just put 40$ from my webmoney account, and casino doubled my deposit.

Interesting thing that in this casino I tried few Play'n'Go games, especially I remember good that I spent a lot time and game with gypsy on the name, Gypsy Queen probably or something like this, there are black cats is scatters. I played only this game, and clear half of a bonus when I had 200$ on my balance. After this I already tired to play this game, and tried few 9 line games from Play'n'Go. Still had some wagering left, and of course that was time for Thunderstruck II, I cleared my bonus easily and withdraw 300$. In one hour I have nothing to do, and decide to cancel 100$ of my withdrawal to get some fun. I lost it pretty quickly, than I cancel 100 more, which lost again playing Thunderstruck II. At least I realize that acting like this it is not best idea, and I just wait for 100$ of my withdrawal. I received it on next day, and it was nice that I did not cancel there, still 60$ up with this casino.

Redstar is good and safe casino, but I played there only once. They have nothing really interesting for me, and did not have any tournaments or big promotions, so I never come back to this casino. 7 stars.

Red Star casino as I read and notice it’s a Russian Casino well maybe you will notice too as from the looks at their site. When I was searching to find out about this casino I found any complaint neither some bad thing nor experience from some other players, so I guess they are nice Casino.

Red Star casino has a Microgaming and PlaynGo games, which off course I prefer the first mentioned before. When I found this casino they were giving free chip so I did registered there and took the 5 euro chip. When I finished with my sign up process and had the 5 euros free chip I did read their terms of the free no deposit bonus and I was disappointed because, they were giving the free chip on the other slots and that would be PlaynGo slots.

Well at least free chip is a free chip, so I got nothing to lose and I could try some new not familiar to me games. I played the Wild Trophy slot, but I spend the free chip very fast. Actually I was playing for few minutes and lost it all. Well like they say, easy comes, easy goes, haha. After the free chip I did get some free spins from them, but never on Microgaming slots but the other the Play n Go slots.

They were sending me, well they are sending them still, some promotions, but only with the 100% deposit match bonus and no free spins at all. Don’t know what to say, by first impression I got from this casino I didn’t felt that this casino attracted me by their looks site, neither their promotions. I don’t know but I am still reserved about them, not that they are no good casino, but maybe if they change their promotion with higher bonuses or free spins, maybe I will change my mind, but so far I won’t deposit there. Good Luck!

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