Red Stag Casino

"Tom and Mikey" the live customer service agents seem friendly, but it's all a big scam. The black jack was the only thing I enjoyed but for some reason those washers

The app isn't listed on Google Play. I'm not sure how I found it, but I used it because it was supposedly by Mr. Beast. All lies. It's impossible to withdraw your money once you deposit it. They make you make over $4k in wage transactions. Now they have my bank account info, my BTC address and I've had fraud ever since including threatening emails demanding I send crypto or my personal info will be sent to the world. My gut feeling is that these guys are behind it. They stated they live in Panama. Who knows. Just beware that what you put in to play will never be able to be withdrawn. I wish I had found a better review on this app so I would have my $50 back.

RedStag Casino was main site that I play at until a deposit i had made was taking alot longer than usual, so I went and asked live chat.
Agent said the transaction was canceled and to wait 10-15 mins then return and check up on it....... 5mins later... I go check transaction on blockchain and sees that it has been confirmed, thinking I'm gona get funds credited in account now, i go back to live chat with ss of transaction.
Aagent tells me to email to support@redstag with pics...... Sent email and response was, I had already been credited and use it all already........(was I really that high last night I started asking myself.).

So I check deposit history. ....(knew I wasn't that high last night.)....... glad I took pics because who would believe that an online casino stole $53 from me.. They didn't have to steal it..... If they only knew that I was gonna give it to them already.🤦🏻‍♂️😂 Enter at your own risk...... Online casino aren't regulated by anything except players reviews

I love this casino. They are by far my favorite casino to play at. They have a very supportive and friendly staff that are quick to respond to any issues or questions you may have. I love their gaming platform. They have great deposit and no deposit codes. Plus, their games don't require a high bet amount to win. You can easily come from a dollar at this casino and with just 25 cent you can roll on one of there video slots and win quiet a nice amount. This is a must try casino if you didn't already. I promise, you will love it and be coming back for more. Plus they have daily tournament and some of them are free to enter.

I have no dislikes. This is my favorite casino for a reason. I honestly don't have any complaint. Must give this casino a try and be ready to win and not want to play at any other casino once you tried this one.

I'm not liking the "No Replies" to my messages or emails at all from C.S.Reps. I don't like when C.S. hasn't a clue on what to answer to on simple questions and leave you for 5 minutes at a time at live chat leaving it blank while your waiting on a simple answer.

I love the casino staff, they treat me like family. I also very much love the slot games there, especially 10X wild. I haven’t cashed out yet, but I know my day will come. Today I received a small package from them containing 4 bags of treats for my pet rats. I sent them pictures of my fur babies, and every there loves my rats. I love that they want to know me as a person and not just someone that deposit’s money at the casino. The VIP’s and the rest of the staff go beyond they job to make sure I have a great time there.This is also the only place I play now!

And have been playing for almost a year.
So if you give them a try, go to live chat and get to know the people Blue , Roman , Mia , David , just to name a few.

Cheers,

Here liked only games. About good thing in this casino I cant lie. All what I said are true, games graphics is well and bonus conditions too well.

I am simple in horror, I have never met people before, if you can call them that without predtelchikov, neglects, criminals who do not respect the rights of players and the license that they use. Who gives such arbitrary people a license. Take action or close the casino forever. They don’t understand the human language. The security of this casino is not professional and does not know its business.

Interesting games and the exclusive Provider, there's a lot of fun, tournaments, promotions. The change of games is relaxed because most European casinos have almost the same Providers and the same games. This casino has somewhat higher betting requirements if you use a bonus or free spins but if you have a good tactic like playing it can be overcome. Payments are limited and slower than I'm used to. The casino is reliable and good, excellent staff.

Red Stag is by far the best online casino I've played great selection of games live chat is is great quick response to emails. Like the fact that Red Stag value their players send discount coupons by mail I think thats great. I've had 2 reasonable withdrawals from Red Stag and they both went smoothly one in September 2018 and the other November 2018 did wire transfer withdrawal came in a timely manner with no #Hassle I will continue to play at Red Stag good casino

Wish they offered more free spin bonuses other than that there is nothing bad to say

Red stag casino is by far my number one choice. I have played in many online casino never been so lucky but red stag is by far my favorite. I deposited $50 and got a 275 % bonus within minutes by cash balance was over 5k. At first I couldn't believe that it can be real. So I started to look at the terms of withdrawal unlike cafe casino which has a limit of 10× of deposit which can be withdrawal if you got a deposit bonus red stag casino is no limit as long as there was a deposit. By far I have already withdrawal 4k and the last withdrawal of 1.6k which I just did it today.

The only down side is there is a withdrawal limit of 2k per week. I wish they could raise the limit. People I have lost on most of the online casino that I have playedin past few years this I's the first time I won and was able to cash out.

The only down side is the first withdrawal took few days (7days) because of verification. But the second withdrawal was smooth. Oh yes one suggestion to red stag casino "please send an email to the customer when the withdrawal is approved and sent via FedEx " thank god I had set up text alert for FedEx that's when I knew I was getting my check or I would not have got my check smoothly on time.

Also I didn't like most of the game I played they were boring. Except few one of my favourite was 10× winning because I won the jackpot on it lol. Good luck to all on red stag casino amazing casino.

Great casino. Really love the tournament section, as well as their daily freerolls. Great selection of games. Easy verification and lots of different deposit methods.

Nothing bad to say, Never experienced any troubles so far.

I have been playing at Red Stag online for only a few weeks now & this casino is by far my new favorite. I have given Red Stag 8 stars and not 10, only because I have not tested reputation of withdrawal process. YET! I signed up after I read the review of another player regarding playing at other sites that I also play at & am frustrated with at times and how this person tried red stag & loved it so I tried. I believe the review is from April of 2017 below this review I think...

Anyone who loves slots like I do, absolutely hates when you deposit any amount... even $25 & 15- 20 minutes later.. it's gone. Not here. $25 isn't much for playing online but with all the competition & deposit matches available online, a lot of places do give you a bankroll of close to $125 (400% match) to play with & of course, you have to make play through, etc... but even still, $25 is $25 hard earned dollars. I play at a few other sites with the same software as Red Stag such as Liberty, Lincoln & Miami club... all of which I do like but haven't had much luck there or playtime. At Red stag, I get easily a good 4 plus hours of playtime, if not more. Obviously, I'm not making huge bets per spin to start off with but not minimum bets either.

I could have withdrawn twice already for approx. $800 USD each time & I have only played here 4 times to date each time only depositing approx. $25-$30 & used a bonus match deposit code from the welcome bonuses 3 of the times. The 4th deposit was a 275% match i recieved when I logged in & I also got an email with 100% insurance that could be used together with a match bonus. I chose to keep playing though instead of withdrawing as I prefer Playtime most of the time. I then used the 100% once my balance was lost after 3 days & there was no max withdrawal on the insurance amount I played with either. That's rare. I am hoping for more wins, and hopefully... a bigger win. I will keep depositing here & it will be one of my favorites as long as I am getting the service that I pay for which is to play the games I love to play & for the casino as well as myself to both honor the terms & conditions. The playtime is something I value as a slot player & single dad... lol. If I win, even better but like most players, the winnings just get withdrawn and a lot gets played again towards i love to play. (Maybe pay some bills too... lol)

Live chat is also great. Very fast to answer, no waiting 10 or 15 minutes saying hello hello hello... They are very nice too. They will do what they can to help with your questions. When my 275% bonus didn't work, I went on chat & told them & they were so fast to adjust without any doubting me or my intentions. The welcome bonuses are great with the last one of the 7 welcome bonuses being 175% match with somewhere around 200-250 free spins & it's all played together so you can use the winnings from free spins to fund your initial Bankroll. The first welcome bonus was 275% match & I think it was 100 free spins. Only had to deposit $25 also to use the welcome bonuses & from what I have seen in email promos, $25 is min amount to use the promos. They send you great bonus matches via email as well. Trust me when I tell you that this is the place to play if you like this game software & you like getting the most playtime for your money & from what I believe so far from my experience, if you like to win.

I will keep you updated Regarding the playtime & if it continues even once I am past the welcome bonuses. Some sites you get great playtime just with welcome bonuses. I have a friend who is past welcome bonuses and continues to get playtime so I am hopeful. Will also update if I have any withdrawable moments, even if I choose not to withdraw.

If I do win & request a withdrawal, I will update that as well with getting authorized time, Bow long the process takes to get approved all the way to payout & how long it takes, and the ease of it.

***If you sign up & deposit, make sure you click "no bonus" in the cashier & go to live chat & tell them u want to use a welcome bonus & they tell you which one you are at like if it's 1 or 2 or 3. All the way to 7. They then will wait on chat while u deposit & then adjust your balance according to your bonus code & give you the free spins... make sure u do it this way or the free spins won't be part of your initial Bankroll & you will only be able to use them after if you lose your deposit & match and not get no max cashout...Free spins can be part of initial Bankroll along with bonus match only because it's one of the 7 welcome bonuses. The chat doesn't timeout like a lot of casinos mid way through your chat either. There is nothing more frustrating.

I want to add that no one at red stag, any affiliates or anyone other than myself knows anything about me posting this review or have asked me to post any review. They deserve the best reviews out there. At least so far they do..

I believe player reviews are the best knowledge out there as it based on true experience & real life not just when people win big or have a problem so they decide to review. Good & bad reviews both are needed. Even the bad reviews can be used to make your experience better not necessarily make you not play there.

But all in all... this is by far one of my favorites. Just have to test withdrawal process to further review the reputation of Red Stag Casino. Hopefully I will be testing the withdrawal process real soon & updating every step of the way!

Nothing yet. I do like at some casinos when you get no deposit bonuses even when there is a max cash outs of like $100 or $150 from free spins or a small no deposit amount. Some casinos do offer no deposit bonuses that you can cash out small amounts after compelteingg rollover but only one in between deposits & they do not offer those at Red Stag in between every deposit that I know of. I I think you may get some no deposit bonuses in between deposits if you sign up from an affiliate casino promo site, which I did NOT, but majority of casinos don't offer these no deposit codes in between every deposit anyhow. I know of 2 casinos that do offer that in between most deposits & I do enjoy that as it's like insurance. If Red Stag did offer more freebies (which they might as I am fairly new) or even free spins in between deposits with a small max cashout, then Red Stag would be "the all time, go to casino" in my opinion. ***Will keep all updated .

I've been playing at Red-Stag for 2 to 3 Months now. I was playing at Liberty & Lincoln casino which are attached casinos. For 7 years I've been with Lincoln & Liberty casino & never won a dime! Plus the payout is more then one Month to wait for! Other then that? The reason I stayed so long is: C.S. Reps? were like family to me & wanted me to win so badly. I have a great VIP host her name is: Lauren. I'm at the highest of highest status called: ELITE. Downside is never won.

RED STAG! OMG! My very 1st deposit with them I placed $28.83 i got 275% plus 150 free spins on a game at one penny per-line. On the free spins alone? I kept hitting the bonus round and made over $60.00 (Good in its-self!) Then I played Triple, Triple, Gold First at .75 cents a spin. My second spin? I hit a whooping-Over-$14,000.00. I got almost $4,000.00 from that hit. That was great again! Then I went to check out under "HOT GAMES" which game was Hot? "MILE HIGH" was under hot games. I never played Mile-High at the other two casinos ever! I got the bonus round right away playing at $2.50 per-spin I then placed my bet to $5.00 a spin and hit the bonus round and couldn't believe my eyes! For the first time in history playing 20 yrs online? I hit over $6,000.00 on a bonus round on "MILE HIGH" I took a screen shot of my bank-roll which was over $10,000.00 and sent to my VIP Host at Liberty & Lincoln casino. I said: That's what I'm talking about!

I was done the play-through in first half hour of playing! I did a cash-out right away. The most you can cashout with this type of casino? Same has Lincoln and Liberty? Is $2,500.00 per-week. Still not bad considering I only deposited $28.83. You get 7 HUGH welcome bonus's on your first 7 deposits with RedStag! I sent in my Proof of documents, utility bill Pix pf my license & My bank-card back & front to both cashier & security (They give you the email addy's to send this to.) I was approved the very next day. Pending period is 72 hours. Don't make mistakes I did and reverse $50.00 into your bank account. Every-time you do that? The pending period of 72 hours starts over! So on Sunday, Monday & Tuesday. I left my money in cash-out alone. On Wednesday April 12, 2017 I got a delivery very early at my home from Federal express of my winning money from RedStag! Finally I thought I found my lucky place & best of all it's my favorite software to play with! I put a second and third deposit in and got up to $500.00. Not enough to cashout so I played it out. On my 4th deposit and still an Excellent welcome bonus offer with it to! I placed in little over $45.00. I couldn't believe it! Just in 5 minutes of playing? I was up to $3,000.00 in winnings. And I have only played a few games by this point since the first deposit. I still had so many of my favorite games I wanted to play! I cashed out $2,500.00 right away. I did the play-through fast! (By the way on my 1st deposit? I accumulated almost $200.00 in reward points to put into my bonus when ever I wanted to play that).

So, the 4th deposit I placed in cashout on Saturday night April 15th 2 weeks ago plus a few days! Just when I thought everything was going great? My cash-out till this very day? Still in pending! I've emailed over & over & over C.S.. with no replies. I contacted them from within the message center & via email & no replies. Finally I called. The 1st C.S.Rep. Said to me: "You can only cash-out once per-Month! I said: NOWAY I read all terms & conditions on everything with banking and deposits & withdrawals and no where does it say anything like that! He was lost & I can't argue with him because he thought he was so right. I call a day later. This time a woman C.S.Rep. I asked her "Why is my winning's still in pending"? She said: You already got your check last week?? I said What are you talking about? That was from my 1st win I told her. Again no arguing with her because she also was demanding and thought she was right. Now I'm pulling hairs out of my head! I have M.S. and can't type that great and make zillions of mistakes cause my fingers don't work that well. I just had brain surgery right before I started to play at Red-Stag and a tumor was removed. So I didn't do a whole lot of research on this casino before I deposited with them. A man from the VIP dept. contacted me & his name is: "David". Finally someone who knows what they are talking about with me and understands what I'm asking! I told David, I already placed spent just about all of my 1st winnings on all the bills & credit cards got paid off. Bought some new clothes etc. I didn't think anything about spending the money since I knew I had another check coming from this second Big Win! And I thought it would come has fast has my 1st win. Never ever assume anything. I was told the cashier dept was backed up and they are trying t catch up. I said: I played many places over the years and some of them had 6 to 7 casino's attached to them with massive cashier sections paying people every day! And I would get my winnings (Especially when Microgaming let us USA players play with them) I would get my wins with them that same afternoon in my Neteller with no pending period & they would flush out my winnings sand send it straight to Neteller. I would take the money from Neteller and directly send to my bank account. Many places like "Club Player?" I played with them for 6 years and win quite a bit and they also would give me my wins in the same afternoon. And had 3 sister sites attached to them. Red-Stag is not attached to anyone. No other casino's. I played also at Miami casino and still do from time to time and Red_stag has no connections with Miami casino!

So, I'm not liking the "No Replies" to my messages or emails at all from C.S.Reps. I don't like when C.S. hasn't a clue on what to answer to on simple questions and leave you for 5 minutes at a time at live chat leaving it blank while your waiting on a simple answer. The cashier lady is sweet. Anya, is her name. However she get's back to my questions way, way, to late and I'm on my 6th message to her and she's just now answering my 1st message day's & day's later! . The casino sent me a check which was half the amount of what's in my pending right now. However, That check isn't any good for me to cash because, they sent me another check from my first winnings.(which was already paid)So I went through a whole lot of explaining to do and trying to send them scans of the check I got that I can't use. Same exact signature has my 1st winning cks. However it had a different company name on it. If your going to place checks in your bank account? From overseas? You don't want it to have different companies on the check because, that look's suspicious to the bank! And David the VIP host? After I gave him a copy of the false check I got from Federal Express? I tried reaching out to him a few times about this pending cashout since he said he would have it removed to I could deposit with them? He never had it removed it's still standing in pending withdrawals and I thought I was dealing with honesty & truthfulness via phone with David. (Whom I did like a lot at first) I hope & Pray they do come through for me with this second win and not leave me hanging. Cause I will let every forum know about this out there! So these are the horror stories I'm going through now after such a wonderful, beautiful START! I will come back & let you know if I got the second win this week.

Here's another tip:
Don't bank on getting something you think that's coming because you got it the first time. Big Mistake I made on my behalf with the first win.

But, I did find the games to be much better for some reason I play with more confidence at Red Stag then I did with Lincoln, Liberty & Miami for the past 7 years. ***NOTE*** "When I first started playing at Liberty, Lincoln & Miami casino? I was also hitting very big in the beginning. So something is kind of strange about that. And then after 4 Months? I kept loosing my BUTT off over & over. I placed 20 deposits in past 2 weeks into Liberty, Lincoln & Miami all together with the money I put aside just for playing with my wins? Every deposit was over 45-100 bucks!
The deposits didn't last more then 3 to 5 minutes at liberty, Lincoln & Miami. And I played the same exact games that I was hitting on in Red-Stag! That has to tell you something. And because I loose so much at Liberty & Lincoln & Miami? I play very conservatively at those three places. Knowing the money goes so fast & no matter what I play nothing hit's for me at all! (Head's UP) They always say its random wins right? I wonder I really do. If they have a loose button a medium to loose button a Big win to medium win button back at those places. LOL
GOD BLESS ALL AND WIN BIG!

I've been looking and looking at this Red Stag Casino for several times already in the past, but never getting to sign up. But nothing lasts forever, so I finally changed my mind and decided to get registered with Red Stag. Oops, I mean registered at Red Stag, not with, must be a woman for that, hehehe. What made me changed my mind? Hmm, what else if not for that wonderful no-deposit $25 free chip that was offered to me via an email promotion, but this offer is available on the casino's website, so if you want it, get off your butts and go get it, before the offer expires! You're still sitting down? Oh gees, never mind. Hehehe.

I've never been familiar with WGS platform, which Red Stag is using, so I had initial problems in locating the Redeem Box for the $25 free chip code of 25DRINKS. After failing to find any Bonus Code box, I turned to their Live Chat for assistance. After a few minutes of waiting, it wasn't so instant as I would have liked it to be, but a chat host finally logged in and I told him my problems. Mark, the host, was a very friendly and helpful guy, and he directed me as to how to redeem the code. How was I to know that I must use the 'Instant Coupon' button and not some other button, right? After that day onwards, no more problems with Red Stag, or at Red Stag, except for my crawling ISP, what the heck!

With the $25 free chip in hand, I then searched for any good game to play, any game that I would be familiar with. Damn, there aren't any NetEnt games, there aren't any games that I was familiar with, except for one - Dolphin Reef, but this is the WGS version, playing with 25 paylines, not the same as my favourite Playtech's version of 20 paylines. Ah well, a dolphin game is still a dolphin game, but I soon found out that the same name doesn't mean the gameplay remains the same! The paylines are set differently, needing all 25 paylines to win the highest possible win of 5 Nemos (fish) on 3 paylines, for a 750x total bet win. Playtech's version needs only 20 paylines to get this! So playing with WGS version of Dolphin Reef is actually more expensive than Playtech's, but that was not the most important difference that I found out. The biggest difference between the two versions is in how the game plays and pays. Nothing can beat Playtech's version! And I don't think anyone else can know better than me on this game!

What do I dislike? Hmm, not a lot actually. Foremost, is the lack of games - the existing choice of games is way too little for most players' satisfaction, and is missing out on the big game provider names too. Secondly, deposits via Neteller and Skrill are limited to only 49% of any bonus offers, and this sucks, but the Live Chat host has offered to manually add in any remaining bonus amount, so this may be okay, if it works all the time. Don't really know if withdrawals can be completed speedily, haven't had any chance to do that, but all in all, Red Stag Casino is good enough for me to play in, albeit once in awhile. Get more game providers in, I'll probably come back more often too, hehehe.

Red Stag Casino is online casino where US players are welcome. This casino offer you games from WGS Technology (Vegas Technology) software provider. I played only a few games by this provider and I do not like them very much.

I joined this casino a few days or week ago. I received some no deposit bonus promotions by post and after I read it, I saw I can claim 25$ free chips there. I created account at Red Stag Casino. You can play in instant mode or by downloaded software. I choose software and after I tried to enter the bonus code, the bonus was not credited. Live chat is here – so I contacted them. Some agent told me to try enter bonus code in instant mode of casino. So I went there and it really works. I had 25$ on my balance and I was ready to play. I do not know how much was max cash out but I saw that I need to wager 1,000$ this bonus.

I played different games. This games are very similar to RTG games – but much more fun for me. I played at least 5 or 6 different games and at one game I received free spins feature. But from feature I never won more than x100 bet. My balance falling down and in short time I ended at zero.

Otherwise I think this is ok casino, but I do not like to play this kind of software games. I never had any luck on them. I do not think I will play here with my own money just because of that fact.

I will rate this casino with 6 out of 10 possible stars. Maybe Red Stag Casino is good for US players – because they do not have many choices where to play online than all other NON-US players which are welcome in almost every casino powered by NetEnt, Microgaming software.

Like everything about this casino, but what stands out is the live help, amazing, Agatha, Luke, Max, Mia, Gus they make u fell like u matter even if u haven't deposit yet, trully a pleasure talking to them.

There is nothing to dislike about this casino, starting with the software, loose slots great promos lots of bonuses, honesty, its the best out there I have been playing online since 2004 and this is the best so far.

Red Stag is a casino I joined more than a week ago. They are powered by WGS software and I have to say I don't know much about their games, so when I saw they were giving 5$ no deposit bonus, I was very interested in their offer.

I signed up and since I had a no deposit code to claim, I went to cashier to do that. Their casino looked nice but for me their page was a little hard to navigate, so when I couldn't find a place to put the code, I visited live support. Luckily I was connected to a supports person right away and didn't need to wait at all. I was given directions what to do and I have to say the support could have been a little more welcoming. After out conversation I claimed the code without problems. And having 5$ balance, I would need to wager them 50x before making a withdrawal.

From their games I found Doctor Love slot, which I've played before and like a lot. It has 20 lines so I started to play with 0.20$ bets per spin and soon I triggered free spins. In them I had a few decent hits and the feature overall paid around 40x bet. Then soon I triggered another bonus round but then most spins were empty and it resulted in only 10x bet winnings. Unfortunately after that the game turned dead and gave half bet winnings on base game and I lost all my balance eventually. Then a few days later I received email that if I contact live support, they will add 15$ no deposit bonus. I was surprised, since the first freebie was much smaller. I spoke with support and got my bonus. I used it on a game called Dragon Master. I played with minimum bets but really fast ran out of balance.

This is where ends my experience at Red Stag casino for the moment. I think I might deposit there, because they seem fresh and unique in a way and I am interested in exploring their games. Support was quite good, game selection was pleasing too and promotions have wide variety. So far I think they are trustful.

The only thing I didn’t like was the fact they do have free rolls, but when I tried to enter them, only one was a free roll, others had few dollar pay-ins, but the one that was free was for invited players only. I like free rolls and that’s why I was disappointed a bit.

I know they are newly casino, but don't like the fact that all their tournaments don't come free as the other WGS casinos I play everyday, so maybe they will do something about that in the near future!

I do believe that RedStag Casino is somehow connected with some of the others such as Miami Club Casino if not sister casino to them,so me being big fan of WGS games, actually they were first games I played when I start gambling on line and when I saw they launch their casino, I wanted to visit them and see what they have to offer. Their welcome bonuses, not bad at all, 300% match with only X 30 wagering requirements, well that sounds pretty fair and friendly for me and for all players online who enjoys this WGS games as I do.

So I decided to wait, because every WGS casino I have played at are always offering free bonus as a sign up offer and after few days they launched their casino I got mail with 5$ free chip. Well that was really nice offer and of course I was willing to take advantage of it. I opened my account contacted their live support and right after I got the bonus.

As I recall the wagering was X 60 the bonus so pretty much to wager, but considering it's a free bonus I guess not that bad and the maximum can be withdraw was 150$, so with a little luck who knows, wont be the first time I wagered the bonus from casino with same casino software. Well I guess my hopes were to high thinking I could wager the bonus. Actually I was playing Dr.Love slot and the game was not bad at all, because I manged to top up my account to 35$ but then Dr.Love start giving me empty spins and finished the bonus with zero on my account.

So that was then, but after few days later I got another email from them for another 15$ free chip, wow I thought I could do something this time, well not again, spend this 15$ much faster then the first one, but had a lot of fun there. I might consider taking their welcome bonus because I think it's pretty fair, so I could try my luck there with my own money, good luck!

I love WGS games
Good promos for depositors
Low WR on bonuses

I registered with this Casino but I was immediately not allowed in and was asked to contact customer care. I went to the live customer care and immediately a guy named Gus, said "Hello how may I help you" and I told him I just created an account can you help me? I sat on my computer for almost 5 minutes writing for a response, and he just disappeared! and I was typing hello? Gus? but no one responded but you could see that he was clearly online! So I logged closed the chat window and reopened it again and he was online but was not still responding to me.

Overall, I'm glad I didn't join this casino because I would probably have had a hard time contacting the customer service for help if I needed one.