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Blacklisted

After being notified that Red Stag Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Red Stag Casino is being added to our blacklist.

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Red Stag Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 22 reviews
6/10
22 reviews
Complaint Response 10 complaints
3 days avg. 10 complaints
What we like
  • Managed by the acclaimed Deckmedia group
  • Features the full line of WGS slots and casino games
  • 24/7 live chat support
  • Toll-free phone support available to US players
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • Unavailable to residents of Canada and 7 US states
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Red Stag Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.redstagcasino.eu
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Red Stag Casino is an online casino designed for desktop and mobile players. It is part of the acclaimed Deckmedia family of casinos, a group with more than a decade of experience in the industry. Players here will find the full line of WGS Technology casino games, which range from classic three-reel slots and table games to bonus video slots and more. Red Stag Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Red Stag Casino is not currently open to residents of Canada or the following American states: Kentucky, Louisiana, Maryland, Missouri, New Jersey, New York, and Washington State.

Mobile Gaming

Some games can be enjoyed in the Red Stag’s Mobile Casino. All players have to do is visit the casino from their mobile device and choose a game they want to play. There are slots, table games, and video poker variants users can enjoy on the go.

Security and Fairness

All players at Red Stag Casino are protected with state-of-the-art SSL encryption. This technology converts all sensitive data into unreadable strings of text that cannot be decoded by even the most advanced hackers. It’s the same protocol trusted by all leading online banks and merchants.

The WGS Technology platform used by Red Stag Casino has been thoroughly audited by an independent testing agency. We are confident players will get a fair game here.

StallCation

Complaints

Read the complaints other players have left for Red Stag Casino. Learn more about complaints.

Show all complaints
Red Stag Casino - Delayed payout of $1600, poor support
Like the other complaint, red stag is delaying paymentof winnings. Withdrawal posted on 12 12. On 12 15 withdrawal was removed from pending. When I spoke with chat they claimed I didn have a pending withdrawal or processed withdrawal. After providing screenshots and stating the validity of claim the chat person said, oh yes it's processing but blockchain is overloaded so taking longer than normal time to process. The next day I reached out to chat and support. I was again confronted with the fact that there was no pending withdrawal or processed one since October. Again, showed proof and they then found it and stated blockchain was clogged and nothing they could do. The next day I spoke with chat again and this time the person tells me I had redeposited all my winnings. After, back and forth I was told same b's excuse. Then I finally received a response by email from support and also from cashier. One stated it was blockchain problem and out of their hands and other stated it was a problem with their processing. Neither gave any time frame for resolution. Emailed again today and have gotten no reply from them. There was several other conversations with chat service where they made false statements and even tried to have me redeposit 1600 because was in two withdrawals and withdrawal one lump sum to fix an error I was encountering when trying to make an additional withdrawal. They are either attempting to use stall tactics or flat out don't plan to pay . Was going to wait to post this but after checking here to see if just me I saw the most recent complaint and since they are feeding me the same false info I thought others may want to know before depositing here. Oh and fyi, blockchain being clogged will leave a transaction possibly pending longer than expected but the transaction is visible on blockchain, just doesn't confirm transaction for longer than normal. But there are no transactions visible to my wallet. And since been days I'm positive this is not the case. Their silence in the matter speaks VOLUMES!
staus Rejected
$1600

Complaint Statistics

Resolved 6
Avg. Amount $ 2,821
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

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Top reviews from our players

I win with free money and when they should pay me they closed my account. I asked reason and they just told me that final secure check wasnt went through. Earlier everything was ok and documents were accepted. But they dont tell specific reason for that. Glad I played just with bonus money. And chat is useless and they just avoid to tell reasons and answers.

Hi aerocell, Unfortunately, you were not eligible to maintain an account with us, as your profile did not pass our security checks. Even so, we made sure to process and pay out your winnings from the free bonus you used as a gesture of goodwill. This was fully reviewed and resolved in the complaint you opened. While we always aim to be transparent, there are certain internal security criteria we are not able to disclose in detail. We appreciate your understanding, and we wish you all the best in your future gaming endeavours.

user avatar

Good selection of games and simple ways to deposit. Chat line is helpful and seems like an actual person. The site looks and seems legit. The first deposit they seem to let you win a few rounds to get you a lil bit excited.

This has to be a scam. You'd think they'd let you win a little bit to keep you playing for a minute... Or keep you wanting to play.... But heck no! Never again. I feel like if you use their bonuses, you lose faster. I'm probably going to see issues with fraud now.

Hi Amanly007, Thank you for taking the time to leave us your detailed feedback. We are glad to hear that you enjoyed our wide variety of games, deposit options, and helpful customer support. We’re sorry to hear that your experience didn’t meet your expectations this time. As with all casino games, outcomes are based on chance, and results can vary from session to session - sometimes you win, sometimes you don’t. Our bonuses are designed to give players extra playtime and value, but they don’t influence the outcome of any games. We hope you keep enjoying the site and get some nice, big wins. Best of luck in the games!

user avatar

"Tom and Mikey" the live customer service agents seem friendly, but it's all a big scam. The black jack was the only thing I enjoyed but for some reason those washers

The app isn't listed on Google Play. I'm not sure how I found it, but I used it because it was supposedly by Mr. Beast. All lies. It's impossible to withdraw your money once you deposit it. They make you make over $4k in wage transactions. Now they have my bank account info, my BTC address and I've had fraud ever since including threatening emails demanding I send crypto or my personal info will be sent to the world. My gut feeling is that these guys are behind it. They stated they live in Panama. Who knows. Just beware that what you put in to play will never be able to be withdrawn. I wish I had found a better review on this app so I would have my $50 back.

RedStag Casino was main site that I play at until a deposit i had made was taking alot longer than usual, so I went and asked live chat.
Agent said the transaction was canceled and to wait 10-15 mins then return and check up on it....... 5mins later... I go check transaction on blockchain and sees that it has been confirmed, thinking I'm gona get funds credited in account now, i go back to live chat with ss of transaction.
Aagent tells me to email to support@redstag with pics...... Sent email and response was, I had already been credited and use it all already........(was I really that high last night I started asking myself.).

So I check deposit history. ....(knew I wasn't that high last night.)....... glad I took pics because who would believe that an online casino stole $53 from me.. They didn't have to steal it..... If they only knew that I was gonna give it to them already.🤦🏻‍♂️😂 Enter at your own risk...... Online casino aren't regulated by anything except players reviews

I love this casino. They are by far my favorite casino to play at. They have a very supportive and friendly staff that are quick to respond to any issues or questions you may have. I love their gaming platform. They have great deposit and no deposit codes. Plus, their games don't require a high bet amount to win. You can easily come from a dollar at this casino and with just 25 cent you can roll on one of there video slots and win quiet a nice amount. This is a must try casino if you didn't already. I promise, you will love it and be coming back for more. Plus they have daily tournament and some of them are free to enter.

I have no dislikes. This is my favorite casino for a reason. I honestly don't have any complaint. Must give this casino a try and be ready to win and not want to play at any other casino once you tried this one.

I'm not liking the "No Replies" to my messages or emails at all from C.S.Reps. I don't like when C.S. hasn't a clue on what to answer to on simple questions and leave you for 5 minutes at a time at live chat leaving it blank while your waiting on a simple answer.

I love the casino staff, they treat me like family. I also very much love the slot games there, especially 10X wild. I haven’t cashed out yet, but I know my day will come. Today I received a small package from them containing 4 bags of treats for my pet rats. I sent them pictures of my fur babies, and every there loves my rats. I love that they want to know me as a person and not just someone that deposit’s money at the casino. The VIP’s and the rest of the staff go beyond they job to make sure I have a great time there.This is also the only place I play now!

And have been playing for almost a year.
So if you give them a try, go to live chat and get to know the people Blue , Roman , Mia , David , just to name a few.

Cheers,

Inactive user
1/10

Here liked only games. About good thing in this casino I cant lie. All what I said are true, games graphics is well and bonus conditions too well.

I am simple in horror, I have never met people before, if you can call them that without predtelchikov, neglects, criminals who do not respect the rights of players and the license that they use. Who gives such arbitrary people a license. Take action or close the casino forever. They don’t understand the human language. The security of this casino is not professional and does not know its business.

Interesting games and the exclusive Provider, there's a lot of fun, tournaments, promotions. The change of games is relaxed because most European casinos have almost the same Providers and the same games. This casino has somewhat higher betting requirements if you use a bonus or free spins but if you have a good tactic like playing it can be overcome. Payments are limited and slower than I'm used to. The casino is reliable and good, excellent staff.

Red Stag is by far the best online casino I've played great selection of games live chat is is great quick response to emails. Like the fact that Red Stag value their players send discount coupons by mail I think thats great. I've had 2 reasonable withdrawals from Red Stag and they both went smoothly one in September 2018 and the other November 2018 did wire transfer withdrawal came in a timely manner with no #Hassle I will continue to play at Red Stag good casino

Wish they offered more free spin bonuses other than that there is nothing bad to say

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