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QueenVegas Casino has been blacklisted.

Q ueenVegas Casino is a brand operated under the QVAff Affiliation program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Page 3 – Player Reviews for QueenVegas Casino

QueenVegas Casino

The casino is blacklisted.

Player Rating 105 reviews
4.9/10
105 reviews
Complaint Response 35 complaints
2 days avg. 35 complaints

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Player Rating
5/10 ● 105 reviews

Top Reviews From Our Players

Nice, I like this casino. Very fast document verification... if you provide the right stuff! Fantastic friendly support... live chat, email etc... Fast pay out :)

Nothing I can't found problem.

Deposit fee.... I'm sure I read somewhere that these were going? Initial welcome screen... it's a bit dated.
LIKE

They take paypal deposits which is always good, Apparently they are askgamblers certified but it would seem the withdrawel time frames listed on here are little optimistic.

Withdrawal times unknown, waiting for over 48hrs now, all kyc documents sent. Chat reps all give different answers, a little slow to reply on any of my emails, and payment department and customer support don't seem communicate directly. At the moment I am still waiting for my withdrawal to be processed, once processed I will update my review accordingly.

Thanks for your post. Could you please give me your username, so that I can check what happened with your withdrawal?

user avatar

First of all, absolutely I like when have an offer and free credit for signup and joining them with free bonus no deposit required and win for real money. As a player I will grabs all of any offer that can give me a chance to play the games without lost any money if I use my own money for the first time I signup and start playing the games.
The most important thing that I really like is when they always give a bonus free Freespin everyday when I login for me to take the opportunity to use the freespin, they offer to me as a benefits to gain and try my luck everyday to get a big win .

The thing that I really hate is when I get a big win from the freespin or freecredit that I already use and after that I continue playing the games with the winning I get as for to try my luck again until I can get the biggest winning. It will make my mood become spoil because the games only give me a chance 3 times to get the big winnings and after that it will suddenly make me loses all of my big winnings every time I continue playing the games.
I really hate when that always happen every time I continue playing the games to get more big winnings is already target. It spoils my mood when playing the games.

The queen of online gambling goes wild.

Many years ago, when I still had my sexy mustache, there was a casino group that offered €10 no deposit required each just for becoming a member. Of course I took the offer, that goes without saying and you must be crazy to decline these kinda promotions. Signing up was easy as 1 2 3. In order to receive the freebie, your account has to be activated and to do this, you have to request an email verification. Normally, account activation will send automatically but apparently SkillOnNet casinos do not have this feature.

As soon I activated my account, the freebie was added instantly. €10 seems not much but with a little bit luck you could play for hours with it. Luckily, I did had a little bit luck with this bonus, I played several games, mainly WMS games like Amazon Queen, Block Party, Wizard of Oz and many more. They did have a few NetEnt games but at the time I wasn't interested in them. They also have SkillOnNet games but personally I don't like them because they were not stable, sometimes the games didn't have sounds and most of them have the lowest payouts ever.

I did mentioned a little bit luck and that's because I was so close to clear the wagering from the freebie but sadly, my balance went to zero before reaching the 100% wagering, I didn't feel bad though because I knew it wasn't my money, so no harm done. I do love their security check, when your profile is not complete, you're not able to make a deposit. I really wish that more casinos have this feature.

Another thing I like about Queen Vegas is the loyalty points feature. Each time you play, you'll be rewarded with amount of points and these points are redeemable to real cash, which mean there's no wagering required and instantly withdrawable after redeem. Back then, withdrawals did took days to complete, like 3 to 5 days to receive them. Nowadays they only need 24 hours to process them and that's a big improvement.

Queen Vegas is a nice place to play, they have plenty of great games, including branded games. Queen Vegas casino is a recommendation.

Very little to say. Ok selection of games. Nothing to set them apart from any other casino.

I thought I would try this casino as they were certified by Ask Gamblers with a 10 star review. My experience on my second deposit was not very good. I was trapped playing Fish Party pretty much the whole time. When I exited from the game but hitting the "x" on the top right (the only way to exit a game), a dialogue box popped up in the lobby stating "Continue Fish Party Game" and an OK button. I was not able to access any other games, exit the casino, or contact customer support. The only option I had was to select OK and continue playing Fish Party. I tried multiple things, but every time I logged back in "Continue Fish Party Game". As I could not access the live chat function because the dialogue box blocked everything else on the page, I attempted to call the "24/7" customer support.The number rang 15-20 times on two occasions with no answer. I sent customer support an email, but only received an automated response. I realize glitches happen, but where is the support?

Apart from my endless Fish Party loop, there is really nothing that makes this casino stand out. There is no "recently played" option to quickly switch between games (which would have resolved the issue above) and no favourites menu that can be accessed in-game (again, it would have helped me with my problem).

I am baffled that this casino is "certified" by Ask Gamblers with such a high rating. There are many other casinos out there that offer a lot better service and features.

I doubt I will return.

Inactive user
1/10

Good variety of game. Site design looks decent. A few bonus offers.

The games are constantly having glitches. Customer support is horrible. I tried to resolve issues with them and they would sometimes get back to me in 3 days later. My inquiry never got resolved and most of my emails went unanswered. I finally gave up and won't ever play on here again.

Lots of nice slots to choose, played few time only just to try out how the system goes.

Withdrawal time is terrible, already 3 days waiting for a small amount and when I asked today customer service they say yes, it is approve, just need 2 hours, than in 8 hours time contact again they said it is still in process. OMG I never had such experience in Casumo, PlayOjo , bet365, Royal Panda Cashumo, only this terrible casino.

This casino is nearly identical to Slotsmagic and I play at both. They'll have the same promotions and daily picks etc. I haven't yet won anything of any significance here, so I can't comment on that.

Green Valley Games are really terrible. Really buggy with technical problems. These are the ones they give all the free spins on.

Inactive user
1/10

Offer WMS games and several other good providers.

Askgambler certified casino.

Withdrawal times unknown, waiting for 3 days at least. Chat reps all give different answers, app constantly shuts down. No reply on any of my emails since joining (over 4 days now) and payment department and customer support don't communicate directly. Also the t&c are not respected as it comes to withdrawals. Chat disabled multiple times a day. Would not advice anyone to play here.

Hi JoeBanjo it seems that you and other Players have the same issue .. I have send this to the relevant departments and awaiting an answer asap In the neantime if any if you could send me his username so I can check each of the Accounts affected. pls send to ahmet at qvaff. com Thanks a lot

user avatar
Inactive user
1/10

Doesn't deserve to have 10 points out of 10. They have "Today's pick offer" everyday.

I had requested a withdraw $600 about 72 hours ago and uploaded all necessary documents but still now my withdraw request is pending. Live chat agents don't have access about my withdrawal. Email support non existed.

They have very few popular slots and sometimes they lagging during play. AskGamblers should take immediate steps about Queen Vegas Casino's policy. This casino don't process any withdraw within 1-2 hours where in my case 72 hours passed but still now my withdrawal unpaid.

Lots of game options but are available else where. That's about it nothing to rave about. Why askgamblers has it certified with 10 stars is beyond me.

Chargers when depositing! 3.5% daylight robber! You are basically paying them to give them your money very very wrong, if your lucky enough to win forget the withdrawal times stated above absolute joke I withdrew a small win (after many deposits) uploaded all my documents even my bank card although I deposited and withdrew by ewallet and it took 3 days for them to process and pay it, that's after many unanswered emails and many online chats to constantly be told it's in processing, yet the cashier says player pending as if I hadn't sent something to them?

Conclusion: not worth the hassle, there's many many other casinos out there that are far better. If I could give 0 stars I would have.

Askgamblers UPDATE THE SITE INFORMATION ITS YOUR FAULT I CHOSE THIS CASINO.

Inactive user badge
2/10

Chat support is usually prompt. Enough games to choose from.

Falsely advertised withdrawal pending times at 1 - 2 hours. AskGamblers should change that immediately as it’s very misleading. Couldn't be further from the truth. I made my first withdrawal over 30 hours ago and it's still in review although my account was verified even before, they confirmed that on chat twice already. Furthermore, I deposited around €1000 since opening my account and now withdrew €400 so can't really call it winnings. And as a side note this €400 was won without any bonus so there is absolutely no reason to be reviewed indefinitely. When I asked chat support why is it still pending (twice already) they said they can't even give me a time frame. Simply put they are saying it will be done when it will be done. Disappointing.

Of course the deposits go through instantly and they have fees, no matter what method you use. Nowadays it seems you need to pay an extra fee to give them your money.

Email support is basically non-existent. I emailed them several times within a couple of weeks with no other response than the automated acknowledgement one.

Poor slots payouts. Played on some of them hundreds of euro without even one free/bonus game.

For the love of me I can’t understand how this is ranked top casino with 10/10. It’s beyond me. I always trusted AskGamblers to guide me to the right places to gambling entertainment online but this time I’m very disappointed I must say. It’s very misleading.

- Instant deposit bank option.
- Casino with high rating.

- Average layout.
- Minimal deposit bonuses.
- No live support.
- Average selection of games.

QueenVegas casino is another nice casino,all popular slots available,good promos every week,nice layout easy to navigate and slots pay pretty fair,support is helpful and friendly.They process any withdrawal on same day,sometimes within 1 hour.I love this casino.

Not experienced any yet!How can I write any negative thought?

One of my favorite casino's so far, decent selection of games, fair chances, quick withdrawals, win some and lose some but that's the name of the game.

I've played at probably 8 other online casinos and thus far I can only name 3 that are worthy and this one definitely holds the top spot on my list.

Site is easy to navigate, decent selection of games to keep you entertained.

I set my limits too low :( now I'm bored.. oh well good controls just go to show casinos with them in place are trustworthy.

Usually, online casinos. Good selection of games. I liked it I deposited and withdrew the money quickly and easily.

I was very upset no game on the fan. I like to play for fun and then play for real money.

Large selection of games. Decent welcome bonus pretty easy to register.

Wow what a monstrosity of a casino in all my years of playing this outfit is ridiculous. My experience went like this:
Join up and deposit got the bonus and was offered free spins too so I accepted played the free spins once spins were done there is no lobby button in the game. Click back and it logs me out so I log back in and all it does is takes me straight back to the same game haha WTF do you do. Contact support ohh it's only an email. Email them and after a couple of hours no reply. I log back in and yup go straight back to the same game again I tap my finger on every part of the screen and luckily it let me go back to the lobby. Now the lobby won't load. So I close and start again now it's saying username is wrong haha reset password try again and I'm in the lobby so I select a game play a few dollars, don't like it and luckily this game has a lobby button once again lobby won't load. 3rd game I went into I maxed it to 0 just to get out of this place. Honestly worst experience ever maybe invest in your site and servers some more.

An exceptional casino, fun, great games, amazing customer service, I feel so happy to give them my custom.

Support is a joke, all telling different kind of stories and even one of them called me indirectly addicted. Verification takes a very long time, sending out the same information every time, no e-mail respond.

Using a deposit method where it says 0.0% fee but at the end it charges 4.50/5.00 EUR extra for the transaction costs.

Incredibly casino with sick fast cashouts. Had big win and large withdrawal was processed FEW HOURS later I sent in the documents. Cannot believe its true it was so fast.

Bonuses with reasonable wagering requirements and selection of gr8st slots ever. I'm so happy with this casino! Support staff are very kindly and expert level. Never have had question which they don't know the answer. Thumbs up for queen!

Absolutely nothing to dislike. Everything works great for me and they have so large selection of slots. Well if I must enter something The terminator 2 slot would be phenomenal!

Inactive user
1/10

I don't like transaction fees on deposits. Site interface is outdated.

Support is inactive. Have sent at least 3 emails over the last week to close my account in my objection to transaction fees but it is still open!!

I don't see any on site tools to manage deposit limits, play or loss limits or self exclusion. Would have expected this to be mandatory for any decent casino.

Very fast document verification... if you provide the right stuff! Fantastic friendly support... live chat, email etc... Fast pay out :)

I do not play often at QV I guess the dated interface and fees put me off a bit. If you can get past that initial screen, amazing selection of slots, actually probably one of the best I've seen, and I play a lot! I've never felt this was one of those sites that you plow money in to but get nothing back.... and there are many of those. I've nearly always managed to get a half decent win no matter how much I deposit. Most of the time my wins have not been worth withdrawing and have played them through. However, had a bit of luck and had a decent sum to withdraw.

This is what I judge casinos on, speed of verification and speed of payout without hassle. QV did not disappoint. I sent various documents which were swiftly verified. Payout was within a few days, great considering I hadn't previously verified. I even requested an alternative payout method which they happily did for me :)

Queen Vegas is up high on my list of favourites 5*

Deposit fee.... I'm sure I read somewhere that these were going? Initial welcome screen... it's a bit dated.

Quick and easy registration. Ability to play in fun mode without real money. Interesting slots and good graphics.

Rare and small wins. Slots are played in a small window on the big screen is not as good to play.

This casino should be rated higher. Account verification is fast, customer support is excellent and payout is processed within one hour after account is verified.

There are good game's, but for my opinion that's about it.

Site kept logging me out constantly, and I had to log in again and again. Really huge problem that site works horrible. I sent my document's 4 day's ago, and it took 2 DAYS to get email that "We have transferred your documents to security department.".. Really? Now it has almost 3 days passed after that. So 5 days come's up soon and they have not verified my document's. I don't have withdrawal pending so I'm not gonna hassle with them.

Won't make any deposit's here since they are one of the slowest casino in support and verification. DON'T waste your time and money here, I feel that they have started downhill already. Not caring about players anymore. Slow support and horrible system. No trust in this place. Play trustworthy casino's!

Hi Noite2, I have checked with our responsible Departments and I can see you have send your documents on the 4th which is a Saturday and 5th is a Sunday, they do no work on weekends as Support does. Hence they got your docs on Monday and are processing it right now. I'm sorry that you feel it takes too long .. I have told support in future to remember the players that on weekend we do not approve any documents if its not urgent like having a cashout waiting. Thanks QueenVegas Team

user avatar

Good selection of games, quick withdrawal times. Easy to use site.

I was unable to set deposit limits as the page wouldn't refresh when trying to contact support so was very disappointed with that.

The transaction fees which I thought were getting rid of on Jan 1st according to earlier comment of casino.

The games keep you trapped on that one game I was stuck on koi princess for hours earlier could not go back to casino or anything the only thing I could try was to deposit and play more which led me to wasting money. It finally managed to move after a few hours but not it is stuck on another game, unable to go back to home page, contact support or anything. Have logged in and out, deleted history and cookies etc but nothing works so I had to use my deposit again on another game I didn't want. I have noticed this seems to be an issue and others have commented on it.

The slots with nice RTP.
And lots of slots to choose.

Maybe should change withdrawal time in Askgamblers. I use EWallets to make a withdrawal, plus the pending time,
it should be (0~4 hours) + (1~2 hours)< 6 hours, but even I am a VIP, never in time.

And consumer service always answer you: We need 24 hours...bla bla bla. I just think that if you can not reach within your declared time, probably should not take this to advertise. After all, only you charge a fee for "all deposit methods".

Seems like you wanna charged a fee to provide a faster withdrawal, but finally, it has not.

Hi QQ, thanks a lot for your review .. I will discuss your remarks here with the Support and Finance Department .. we will most likley scrap all deposit fees in the very near future as well. I will promise you to speed up your and other player cashouts. Thanks a again for letting me know about your problems. Thanks QueenVegas Team

user avatar

Great casino to play! Please fix bags with speed and changing plays - sometimes it doesn't work as much as I want it to work. Generally, tremendously designed, fast chat, cool!

I like the betchan casino. Good slots, fast withdrawls.
Live Chat is always available and friendly.

Very generous staff. I deposited maybe 300$ or so, and I asked for a bonus expecting something like what partycasino or rizk would do, throw me a 5 or 10$, or flat out refuse. No, I was shocked to find 50$ in my account. The generosity and honesty is what makes a good casino.

I dislike the interface of the casino. I also dislike their daily picks. The daily picks are what I think drags down the casino. Just offer solid match bonuses, throw some cash at your loyal customers every once in a while, and start good promotions. That's what people want. Not some section of daily, low quality offers, such as raffles and 10 cheap spins for depositing 25$. 10 spins, on a normal day, won't net you more than 2-3$.

Eventhough the interface seems a little bit outdated I can't complain. Queen Vegas offers a great variation of games with a great welcome package. Cashouts goes smooth.

Site can be a little bit "laggy" at times, but nothing major.

Hi Lit_Dab69 .. thanks a lot for the review.. regarding the interface we will move very soon to a html 5 version where there will be no interface at all and most important not oudated any more :) Also to you a Happy and Lucky 2017 Thanks QueenVegas Team

user avatar

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