QueenVegas Casino

QueenVegas Casino - Delayed pending withdrawal

€400

I have a pending withdrawal with queenvegas casino for 170 pounds their site says it will be dealt with within a few hours and released to the card I paid with so I was happy with that. 12 hours went past nothing so I messaged live support and email support saying why is it still pending got a pointless response from both that were basically word for word the same message they can see I have a pending withdrawal and it will get looked into within a few hours. Surprise surprise it's been well over a day now and messaged both the supports again and got exactly the same message as I did yesterday which I have attached

QueenVegas Casino - Delayed verification and no reply

£170

I deposited £30 onto QueenVegas and won up to £600, when going to withdraw the amount they are asking for ID verification, this is nothing new so i had the details and pictures ready to go. Sent the Verification picture off and 48 hours later still no confimation that they have recieved the picture let alone a status on the verification process, tried the live chat and keep getting put with the bot even when asking to talk to an operator sent emails to the support and still no reply

QueenVegas Casino - Cannot withdraw the funds, and no one is not responding

£600

Hi there. I have been using Queenvegas for about 10 years with no issues. I recently had a reasonable win and I’d like to withdraw some of that balance. However, I can’t.

The withdrawal process is disabled, saying I need to provide identification/proof of address/funding etc. I have done all this including a written declaration saying I can afford to fund the games. I have received emails to say the documents have been verified and accepted, but I STILL cannot withdraw my funds.

There is no outstanding bonus on my account, and I cannot get them to respond to support emails, (7 so far), or live chat which is just a bot. I’m getting very frustrated and pissed off.

Any advice about what I can do is gratefully received!! Thanks

QueenVegas Casino - Deposit Amount not reflecting in main deposit section

£400

I signed up base on collective review and made 200£ deposit initially which was reflected instantly in Deposit section as real money but in 2&3 time when I made the deposit successfully then amount is not reflecting in main deposit section But same amount can be seen in deposit history. NOT sure how to get this issue resolves. There is no way to contacting to supporting team even no response from email.

Appreciate if any suggestions here.

QueenVegas Casino - Withdrawal Issue

£300

I got a 100% deposit bonus. So deposited £10 and received £10 bonus. I played with my real money funds first obviously. I played big bass bonanza megaways and managed to turn £10 realoney funds into £50. As per the bonus terms and conditions. If I didn't touch my bonus funds and want to withdraw I can. So I tried to withdraw and it came up with a message saying if I wish to withdraw, I need to contact support amd ask for the bonus to be cancelled.

So I went onto live chat on the 9th of July to request the bonus to be cancelled so I can withdraw. I have not had a reply. I have sent many more messages on live chat since and not had a single reply. I've even emailed them on [email protected] and still had no reply. And still my bonus hasn't been cancelled and is still active.

Please can this be sorted out? I would like to withdraw my £50 cash which is rightfully minep

QueenVegas Casino - Over a week later still no withdrawal

£50

Withdrawal CTK #765108
I have been waiting well over a week for my withdrawal checked on account saying processed but I have not received any email confirmation transaction identification code saying it’s processed and on it’s way from the payment department? Tried numerous times a lot emails phone calls messages but I get no response as if u ignore me I have checked all my inbox and spam and nothing has been sent to me by email this is not the way to treat your customers in this manner? My user On account Jamesnic1

QueenVegas Casino - Delaying payment and verification

£120

So I made a deposit of 150euros on Queen vegas casino at 14.2.2022 and managed to get lucky and got my balance up to 7000euros. Well I had been asked to provide documents before I could play with real money, so I had sent Queen vegas casino all the required documents (phone bill, picture of my id) and before I could make a withdrawal I was asked for a picture of my Credit card, which I provided.

The card is a combination card visa credit/debit with debit number on the rear of the card. So all the documents were approved and I proceeded to make a withdrawal of 5000euros (on 16.2.2022), which is this casinos limit for one withdrawal. Well, for some reason the withdrawal was cancelled.

Now when I try to make the withdrawal again, the casino is asking for a picture of the credit cards front side, which I have sent again, but I just get a reply by e-mail that I have sent the same document again, even when I sent a gif which clearly shows both sides of the card. I have asked Queen vegas multiple times on live chat and by e-mail what picture they are wanting of the card but haven't received any answer. I am getting really desperate to solve this issue since they don't seem to be replying on what I have to do to complete my verification and move on with the withdrawal of my funds.

QueenVegas Casino - Withdrawal delayed by QueenVegas

€7000

Hi guys

This casino, i won a good amount of money i withdrew 5k at first they asked for my verification documents which i provided, few days later i was verified and able to withdraw £5000 i heard nothing for days went on chat numerous days and times just got told it was processing constally no update nothing. Finally i got an email asking for just my bank details i sent my account number and sort code, i heard nothing back again i went back on chat they told me they needed my swift and iban which i provided on a new email and chat, for over a week i was on and off chat trying to get details or a update whats happening all they kept saying it was with the payment team and they would email once its processed its now been 9 days and they still giveing me the same speil this casino is a joke.

Thanks anton please see screen shots attached

QueenVegas Casino - No support in resolving €10 bonus issue

£5000

best ask gamblers support,

for several days now we are ignorred as you might say by the casino after contact for a deposit bonus that did not add to the account after the deposit. by mail we recieved the queenob1 deposit that would offer us a 100% bonus and 50 spins on pink elephant slot for a €10 euro deposit with the queenob1 code. we pressed claim bonus in the button in the mail offer and were redirected to a casino page thats again shows the offer and needed to press claim on that page to be redirected again to the casino home page where we signed up. we made the deposit and with it filled in the code for the bonus. and was accepted without any error. but after the deposit only the deposit was in the account without the bonus. immediatly we found the support button to mention this but then and every other time we tried chat is not availeble so we left multiple offline messages from within the casino when logged in. we did get some response but just to ask our personal data because somehow they were unable to find the account. what is realy a mistery to us because the mail they sent the reply to is the one used to sign up and we recieved the deposit confermation in. also we added all the personal data and even added screenshots from the account page. but still no help is offered but just a mention to the live chat that always seems to be unavaileble when we log in to our account. we did claim a free 5 spins offer also and immediatly after playing the spins we recieved a mail and to try again to get any help or contact we replied to that mail and still nothing in return or resolved. we added as much info as possible so we hope you will get any response to resolve the issue before we decide to colse our account at the casino and file a casino complain.

kevinh82nl

€10

Beschwerde-Statistik

Gelöst 29

Durchschn. Betrag $ 1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

5/10 ● 102 Bewertungen

Top-Bewertungen unserer Spieler

westfield

vor 3 Jahren

1/10

The number of games they have and gameplay is smooth most of the time but sometimes games log you out after a win. You can get a 100% deposit bonus every week but it's maxed at £50. I have nothing else good to say about this casino and I was forced to say this much in order to leave my negative review.

They make it virtually impossible to get verified Live chat is never available and when they do bother to get back to you it can take days, one time it took 10 days for a response. This has to be the worst casino group I have ever had to deal with and when I say group I have had issues with 3 of their casinos. They are making it impossible for me to verify my address even though I have sent them an insurance document a letter from the council and also a screenshot of my online banking profile all clearly show my name and address. They are asking for utility bills which I do not have as I use pre pay meters and I have explained this through email and chat.
Problem is you never get a live response and it takes days if they bother to get back to you at all. I have never had any issues with other operators while sending similar documents and it seems like skill on net are going out of their way to make things difficult. It's a real shame because they used to be great and easy to deal with and live chat was almost instant. They have really gone downhill in my opinion and have left a bitter taste in my mouth.
I have already told them that I will be contacting UKGC about them but so far they seem unmoved by it.
There is plenty of other casinos that are way better than these jokers and all I can say is make sure they verify your account before you deposit a penny with them.

fb_10204280637526332

vor 3 Jahren

1/10

The games selection and layout. Withdrawals took longer than most brands but never failed to receive it within a week or so. The site isn't the issue, nor the games or anything to do with the casino itself. What is very frustrating when you've been loyal to a brand is......

I disliked the bit when after a good little run of luck I looked in to find my real money play restricted and claimed I had requested self exclude. I assure reader, I did not ask for self exclude but they say I did which allows them to refuse to allow me back to playing real money.

The moral of this story? Don't have a good run of luck there cause it'll be "Congratulations on your win! You are now banned, goodbye?

king8787

vor 6 Jahren

4/10

I love the layout and the games its a good casino also great selection off bonuses. I also like how quick the site is at loading up the colour scheme is excellent and its easy to search for games and providers aswell

I hate the fact that the live chat is not working and I have sent countless emails to support and still waiting for a reply regarding a bonus I didnt receive. Not happy

Dear KING8787 , I hope you're doing well today. Let me introduce myself quickly.My name is Maz and I'm representative from QueenVegas. I would like to thank you for your positive review as we as I want to solve the issue for you not receiving your bonus. Can you kindly send me your username so I can check what had happened regarding bonus offer that you haven't received. If you don't want to text here please send a private message and I will solve your issue ASAP. Looking forward to hearing back from you! Best regards, Maz, QueenVegas Casino

QueenVegas Casino vor 6 Jahren

fb_658584854281161

vor 6 Jahren

10/10

Great new Games, fast fluid solid play, document upload facility, smart layout, easy too navigate. Daily picks give you awesome boosts and bonuses on a daily basis

Live chat unavailable ( but it is sunday ) My pending withdrawal is not displayed on one tab but is on another, I've had a nice win of 1700 and some reassurance via chat that my id is in good order and that it is being processed would of been great, also would like to take part in todays daily pick but cant because I have pending withdrawal which is a bit of a let down.

Cardio1979

vor 6 Jahren

9/10

Lots of games. Can be trusted. Easy and fairly quickly cashout,

No complaints, Better than most other casino's I've came across.

Janq010

1/10

The selection of games they have is good. A lot of providers and fun games to play

- no response on emails
- support is really difficult to get in touch with
- difficult to withdraw money

To deposit money is easy but then to get your winnings back is not so easy.

I can't withdraw myself and have asked the payments team to do it for me. They would do it 9 days ago and every time I get the same answer; your money is being sent asap. Your case has "priority". Not nice to treat people like this. Getting tired of trying to contact these people everytime and then when I do nothing happens again. Don't play here!!

german888

1/10

Game selection is great
Attractive design
Good bonuses

I Was playing in this casino for more than 1 year and imagine that i never had a chance to withdrawal my money. All documents, all needed evidences of me being me were sent and approved. I had a Gold/Platinum status and imagine to Withdraw money i was always waiting 1/2/3 days. Live chat support which is not 24/7 answer me on my question why i takes so long with a template "Oh yes, we see money is being checked by finance team and soon we will let you know when money will be sent to your card" I really do not recommend to gamblers who likes to be treated as a good client due to they spending's.

william8118

1/10

Good selection games indeed. Other than that, nothing else.

The live support ever not available. I frustrated for the issue remove the active bonus to get continue with the games. Sadly, there is no way to forfeit the active bonus by myself and need to contact support. I was waiting for 2days for the email reply regarding my request but no one can help .. the live chat definitely not available ever .. This is really a joke if I still carry on with such casino... Stay away.

hamo0014

1/10

Good game selection
Nothing else positive in this casino

Support always unavailable
Fake promotions through fake streaming peoples
Too much restrictions on the bonus wagering
No answers to the emails
Keep away from this casino

Mikadox