QueenVegas Casino

The number of games they have and gameplay is smooth most of the time but sometimes games log you out after a win. You can get a 100% deposit bonus every week but it's maxed at £50. I have nothing else good to say about this casino and I was forced to say this much in order to leave my negative review.

They make it virtually impossible to get verified Live chat is never available and when they do bother to get back to you it can take days, one time it took 10 days for a response. This has to be the worst casino group I have ever had to deal with and when I say group I have had issues with 3 of their casinos. They are making it impossible for me to verify my address even though I have sent them an insurance document a letter from the council and also a screenshot of my online banking profile all clearly show my name and address. They are asking for utility bills which I do not have as I use pre pay meters and I have explained this through email and chat.
Problem is you never get a live response and it takes days if they bother to get back to you at all. I have never had any issues with other operators while sending similar documents and it seems like skill on net are going out of their way to make things difficult. It's a real shame because they used to be great and easy to deal with and live chat was almost instant. They have really gone downhill in my opinion and have left a bitter taste in my mouth.
I have already told them that I will be contacting UKGC about them but so far they seem unmoved by it.
There is plenty of other casinos that are way better than these jokers and all I can say is make sure they verify your account before you deposit a penny with them.

The games selection and layout. Withdrawals took longer than most brands but never failed to receive it within a week or so. The site isn't the issue, nor the games or anything to do with the casino itself. What is very frustrating when you've been loyal to a brand is......

I disliked the bit when after a good little run of luck I looked in to find my real money play restricted and claimed I had requested self exclude. I assure reader, I did not ask for self exclude but they say I did which allows them to refuse to allow me back to playing real money.

The moral of this story? Don't have a good run of luck there cause it'll be "Congratulations on your win! You are now banned, goodbye?

Great Games, and the Site is running well. The have a lot of Gamomat and Blueprint Games and a lot of other Gaming Publishers. But this is really all from the good things I can say about this Casino.

My withdraw to Bank Account is approved and sent for 3 Days. But the money didn't come to my Bank Account. Support always says it takes 2-7 Days. It never takes so long time in any Casino. I Deposit with Sofort, and the Casino says there is no Fee, but my Bank takes 7 Euro for every Deposit I make in this Casino. So I loose in this Casino and now my Bank takes 63Euros Fee for the Deposits. Very unserious what Queenvegas is doing here. Deposits have hidden Fees and approved withdrawals didn't come. Support is not helpful.

If you transfer less than 50k to your e-wallet or bank account, you receive the money almost instantly. Your ID may be verified when making a bigger transfer, but there are no other problems, there is no lies or blocking.

Ewallet same day payout/withdrawal times is refreshing. No "your withdrawal will remain pending for 300 year's in which time feel fre to reverse it" monotony

I placed a £2.40 bet on a live casino game & somehow it took £11.20. This was on Dec 23rd & despite at least Six or Seven assurances form live chat agent that a response is imminent with one stating that the game supplier, Evolution Gaming, would be emailing me by no later than 23:59 on dec.30, its now Jan 2nd & still I hear nothing. Now I play at coral, 32rex and various other casinos for around a decade and I'm happy to have my entire play history over a decade scrutinized & have them affirm how many times I have questioned a single bet there and I am 100,% confident they will confirm
... Zero, not once.

I love the layout and the games its a good casino also great selection off bonuses. I also like how quick the site is at loading up the colour scheme is excellent and its easy to search for games and providers aswell

I hate the fact that the live chat is not working and I have sent countless emails to support and still waiting for a reply regarding a bonus I didnt receive. Not happy

QueenVegas Casino

5 years ago

Dear KING8787 ,

I hope you're doing well today. Let me introduce myself quickly.My name is Maz and I'm representative from QueenVegas.

I would like to thank you for your positive review as we as I want to solve the issue for you not receiving your bonus.

Can you kindly send me your username so I can check what had happened regarding bonus offer that you haven't received. If you don't want to text here please send a private message and I will solve your issue ASAP.

Looking forward to hearing back from you!

Best regards,

Maz, QueenVegas Casino

Great new Games, fast fluid solid play, document upload facility, smart layout, easy too navigate. Daily picks give you awesome boosts and bonuses on a daily basis

Live chat unavailable ( but it is sunday ) My pending withdrawal is not displayed on one tab but is on another, I've had a nice win of 1700 and some reassurance via chat that my id is in good order and that it is being processed would of been great, also would like to take part in todays daily pick but cant because I have pending withdrawal which is a bit of a let down.

Lots of games. Can be trusted. Easy and fairly quickly cashout,

No complaints, Better than most other casino's I've came across.

The selection of games they have is good. A lot of providers and fun games to play

- no response on emails
- support is really difficult to get in touch with
- difficult to withdraw money

To deposit money is easy but then to get your winnings back is not so easy.

I can't withdraw myself and have asked the payments team to do it for me. They would do it 9 days ago and every time I get the same answer; your money is being sent asap. Your case has "priority". Not nice to treat people like this. Getting tired of trying to contact these people everytime and then when I do nothing happens again. Don't play here!!

Game selection is great
Attractive design
Good bonuses

I Was playing in this casino for more than 1 year and imagine that i never had a chance to withdrawal my money. All documents, all needed evidences of me being me were sent and approved. I had a Gold/Platinum status and imagine to Withdraw money i was always waiting 1/2/3 days. Live chat support which is not 24/7 answer me on my question why i takes so long with a template "Oh yes, we see money is being checked by finance team and soon we will let you know when money will be sent to your card" I really do not recommend to gamblers who likes to be treated as a good client due to they spending's.

Good selection games indeed. Other than that, nothing else.

The live support ever not available. I frustrated for the issue remove the active bonus to get continue with the games. Sadly, there is no way to forfeit the active bonus by myself and need to contact support. I was waiting for 2days for the email reply regarding my request but no one can help .. the live chat definitely not available ever .. This is really a joke if I still carry on with such casino... Stay away.

Good game selection
Nothing else positive in this casino

Support always unavailable
Fake promotions through fake streaming peoples
Too much restrictions on the bonus wagering
No answers to the emails
Keep away from this casino

+ Good Games
+ Friendly Design
+ MGA Licence
+ Partner with big other sites

- No Support / Live Chat is Offline everyday 24h
- Can´t play on Slots with Real Money / Account blocked?
- No Help after writing E-Mail
- Promotion with fake Streamer and fake Money

The selection of games. There a lot games to choose from and the games are good. The support team however.

Support not live. I had to wait 4 days to get an answer, send multiple messages regarding pay out.

I have been a little hasty to say negative things about this site. Customer support are VERY helpful. Layout of the site is great and so many games to play with excellent bonuses.

The only thing I dislike is that the online chat isn't always available but do appreciate that they deal with a high volume of support at one time.

Quick withdrawals through PayPal.
Great selection of games.
Often little deposit deals to take on a daily/weekly basis.

Support is nowhere near what is advertised. It's a big nono for anywhere I play at.
They are running the lower RTP % on the play n go games.
Website layout could do with being updated to be more user friendly.

Queenvegas has a large amount of slot providers. Second reason to play there was 150% bonus on 1st deposit provided by one of their affiliates (twitch streamer).

Much more to dislike than to like.
1) The casino claims to have 24/7 support: not even close. Online chat was offline since Friday, and only on Monday I was able to reach them.
I've sent them 3-4 mails before in the range of 4 days (Thursday night to Monday) requesting general info about their service - and got no reply.
2) The 150% bonus I got was supposed to have 30x wager ONLY on bonus amount. In reality it was 30x for deposit+bonus (or 60x). You may be confused by their system of calculating wagering process, since it's "redemption points" and not a human-understandable terms.
3) The overall site layout and functionality was quite odd and uncomfortable; this is a matter of personal preference though.
4) Somehow any Netent slot wasn't even trying to load. Could be smth with my browser though, however I tried to logout/refresh - nothing helped.

The games. Good variety and not much lagging. Unfortunately the only reason I was drawn to this place.

Every aspect of withdrawals and customer service. Took me 23 days to get my withdrawal, lots of nonsense emails going back and forth. Rude customer service reps. Just an awful place to deal with.

QueenVegas Casino

6 years ago

Hi Torontochic

As explained to you in your complain ! It's not our fault that your credit card is not able to take payments!

And we can only send you once per bank transfer when the money arrived back and that a bank transfer can take up to 5 business days it's very normal.

You have been very rude and even when trying to help you .. you didn't show any respect given that this could have been avoided from your side in the first place by letting us know that your card will not work.

I think QueenVegas is my favourite online gambling site.
- They have my favourite game providers: Merkur, Bally, Microgaming, Gamomat, Big Time Gaming, WMS and Blue Print.
- They also process my withdrawals really quickly normally it is like 1-2 days and it is processed
- Their site runs smoothly and they have really good filters to search games / game providers
- Daily promotions are awesome
- Customer Service, fast replies and I never need to queue for hours
- Also for some reason I have made so many withdrawals from QueenVegas, so I guess that they like me as well haha

- The only thing I do not like is that their wagering requirements are pretty high, but because they offer so good daily promotions I do not really mind

Pretty big range of games, which is great.
Withdrawal is fast if your account is verified before requesting a withdrawal.
Very generous daily offers.
Supports PayPal.

They have fees on some of their deposit methods, mostly e-wallets, which is unfortunate in 2018.

Their bonus system is a little confusing at first, because they don't exactly show what's left to wager, but some kind of points. When playing with a bonus, carefully read the bonus terms, because the maximum you can place per bet is 10% of your received bonus.

It's seems very hard to reach the support. I have yet to see the Live Chat online. When it's not online, you can write them an e-mail, to which they'll reply. In my case, the reply was very lackluster and I couldn't send an answer, I got an error message from my email provider: "The recipient server did not accept our requests to connect". I sent my documents via e-mail, but they only verified them when I uploaded them via their website. Unfortunately I had to go the AskGamblers complaints way to receive an answer. If they manage to improve their support, I'd happily give a better rating.

I like the collection of games that they have. They are very generous when it concerns the bonus offer. I like the designs of the games. Also, the customer service agents are good and the email responses as well.

My only issue is the wagering system. Always have to wager.

Till February 2018 everything was ok. Withdraw in less than 30 minutes when I asked my manager.
Nice slots from not so common providers.
Variety of bonusess every day for deposits from 20 - 200 euros.
Nice support which finaly resolve my frustration from pending withdraw.

Withdraw withdraw and again withdraw. My last withdraw request 16:29 29.5. 2018 on 5 000 Europending more than 20 hours. Nobody can tell me exact time when will be processed. Only replies like were doing our best or as soon as possible makes me angry.

For me it was casino in my own top 5 but actual withdraw pending time is something what I cant accept. If I got money I ll update info here with final withdraw time.

Finaly I got my money after more than 24 hours but before this I´ve been contacted by phone with explenation and with excuse. This again move Queens in my top 5 casinos.

Good selection of games and generous bonus offers.

I have had some issues on receiving my deposited money (they will charge me, but I wont receive anything). This has happened twice on the first time I battled around 3-5 hours in order to receive my deposited money. I did not receive any compensation for this, they only gave my deposited amount.
Today this same issue happened for me, but this time I decided just to let them have my 20 euros. I am not going to "battle" 3-5 hours in order to receive my deposited money.

If you are going to play here please prepare yourself, because Queenvegas might not credit your deposited money.

I have not had a chance to like anything about there site

I signed up to there site and deposited £30 and would receive a 100% match, that went through ok I could see on my account that I had £30 cash and £30 bonus but every time I tried to click on a game a message pops up saying contact support, this I don’t mind doing but it gets very frustrating when there live chat is not maned, I have left countless messages but to no avail, that’s been twenty four hours now and still no reply.
I think I will have to put this one down to experience and except I have been conned out of £30,
I do think ask gamblers should look into these types of sites as they are advertising on there behalf

I didn't like anything to be honest about this casino.

I signed up via ASKGAMBLERS* Matched deposit and 25 freespins I deposited £50 and didnt receive matched deposit. I got in contact which was very hard to do as only email was available as livechat didnt seem to be available so not a good site in my opinion and I never did get the bonus as they said I never used link which I did via this site. I also noticed my account kept locking not allowing me in.