QueenVegas Casino

The number of games they have and gameplay is smooth most of the time but sometimes games log you out after a win. You can get a 100% deposit bonus every week but it's maxed at £50. I have nothing else good to say about this casino and I was forced to say this much in order to leave my negative review.

They make it virtually impossible to get verified Live chat is never available and when they do bother to get back to you it can take days, one time it took 10 days for a response. This has to be the worst casino group I have ever had to deal with and when I say group I have had issues with 3 of their casinos. They are making it impossible for me to verify my address even though I have sent them an insurance document a letter from the council and also a screenshot of my online banking profile all clearly show my name and address. They are asking for utility bills which I do not have as I use pre pay meters and I have explained this through email and chat.
Problem is you never get a live response and it takes days if they bother to get back to you at all. I have never had any issues with other operators while sending similar documents and it seems like skill on net are going out of their way to make things difficult. It's a real shame because they used to be great and easy to deal with and live chat was almost instant. They have really gone downhill in my opinion and have left a bitter taste in my mouth.
I have already told them that I will be contacting UKGC about them but so far they seem unmoved by it.
There is plenty of other casinos that are way better than these jokers and all I can say is make sure they verify your account before you deposit a penny with them.

The games selection and layout. Withdrawals took longer than most brands but never failed to receive it within a week or so. The site isn't the issue, nor the games or anything to do with the casino itself. What is very frustrating when you've been loyal to a brand is......

I disliked the bit when after a good little run of luck I looked in to find my real money play restricted and claimed I had requested self exclude. I assure reader, I did not ask for self exclude but they say I did which allows them to refuse to allow me back to playing real money.

The moral of this story? Don't have a good run of luck there cause it'll be "Congratulations on your win! You are now banned, goodbye?

Great Games, and the Site is running well. The have a lot of Gamomat and Blueprint Games and a lot of other Gaming Publishers. But this is really all from the good things I can say about this Casino.

My withdraw to Bank Account is approved and sent for 3 Days. But the money didn't come to my Bank Account. Support always says it takes 2-7 Days. It never takes so long time in any Casino. I Deposit with Sofort, and the Casino says there is no Fee, but my Bank takes 7 Euro for every Deposit I make in this Casino. So I loose in this Casino and now my Bank takes 63Euros Fee for the Deposits. Very unserious what Queenvegas is doing here. Deposits have hidden Fees and approved withdrawals didn't come. Support is not helpful.

If you transfer less than 50k to your e-wallet or bank account, you receive the money almost instantly. Your ID may be verified when making a bigger transfer, but there are no other problems, there is no lies or blocking.

Ewallet same day payout/withdrawal times is refreshing. No "your withdrawal will remain pending for 300 year's in which time feel fre to reverse it" monotony

I placed a £2.40 bet on a live casino game & somehow it took £11.20. This was on Dec 23rd & despite at least Six or Seven assurances form live chat agent that a response is imminent with one stating that the game supplier, Evolution Gaming, would be emailing me by no later than 23:59 on dec.30, its now Jan 2nd & still I hear nothing. Now I play at coral, 32rex and various other casinos for around a decade and I'm happy to have my entire play history over a decade scrutinized & have them affirm how many times I have questioned a single bet there and I am 100,% confident they will confirm
... Zero, not once.

I love the layout and the games its a good casino also great selection off bonuses. I also like how quick the site is at loading up the colour scheme is excellent and its easy to search for games and providers aswell

I hate the fact that the live chat is not working and I have sent countless emails to support and still waiting for a reply regarding a bonus I didnt receive. Not happy

QueenVegas Casino

October 2, 2019

Dear KING8787 ,

I hope you're doing well today. Let me introduce myself quickly.My name is Maz and I'm representative from QueenVegas.

I would like to thank you for your positive review as we as I want to solve the issue for you not receiving your bonus.

Can you kindly send me your username so I can check what had happened regarding bonus offer that you haven't received. If you don't want to text here please send a private message and I will solve your issue ASAP.

Looking forward to hearing back from you!

Best regards,

Maz, QueenVegas Casino

Great new Games, fast fluid solid play, document upload facility, smart layout, easy too navigate. Daily picks give you awesome boosts and bonuses on a daily basis

Live chat unavailable ( but it is sunday ) My pending withdrawal is not displayed on one tab but is on another, I've had a nice win of 1700 and some reassurance via chat that my id is in good order and that it is being processed would of been great, also would like to take part in todays daily pick but cant because I have pending withdrawal which is a bit of a let down.

Lots of games. Can be trusted. Easy and fairly quickly cashout,

No complaints, Better than most other casino's I've came across.

The selection of games they have is good. A lot of providers and fun games to play

- no response on emails
- support is really difficult to get in touch with
- difficult to withdraw money

To deposit money is easy but then to get your winnings back is not so easy.

I can't withdraw myself and have asked the payments team to do it for me. They would do it 9 days ago and every time I get the same answer; your money is being sent asap. Your case has "priority". Not nice to treat people like this. Getting tired of trying to contact these people everytime and then when I do nothing happens again. Don't play here!!

Game selection is great
Attractive design
Good bonuses

I Was playing in this casino for more than 1 year and imagine that i never had a chance to withdrawal my money. All documents, all needed evidences of me being me were sent and approved. I had a Gold/Platinum status and imagine to Withdraw money i was always waiting 1/2/3 days. Live chat support which is not 24/7 answer me on my question why i takes so long with a template "Oh yes, we see money is being checked by finance team and soon we will let you know when money will be sent to your card" I really do not recommend to gamblers who likes to be treated as a good client due to they spending's.