Ag Awards
Notifications
Login
en

QueenVegas Casino - Free spins not credited, support is non-existent

RESOLVED
Posted on March 12, 2019

I received an email stating it was women's day and that they had a promotion on going and they were giving me 50 free spins on Lady Of Fortune however those were never given.

when I logged in it look like they were in my reward section I accepted them but then they were not on the game the problem with me attempting to contact them is that there you are never online and they do not respond to my email they say they have online support however they're never available it's always a form email so I did it twice I'm on my third time and I emailed them through my email and I still have not received one email back I'm reaching out because I need someone to apply what I was promised and no one's responding it's quite irritating

Posted on March 13, 2019

STILL -- no reply nothing , starting to think this casino is by far the worst for customer care / service :(

AskGamblers
Posted on March 13, 2019

Dear all,

Please be informed that because of internal issues with the AskGamblers Casino Complaints Service /AGCCS/ system we are currently unable to handle your case accordingly. We expect the issues to be handled by March 19th and until then your case will remain with status 'Open'. Until further notice, AskGamblers Complaints Team is kindly requesting you to refrain from further posting to your complaint. As soon as AGCCS is back to normal operational state, you will be informed immediately.

Please accept our sincere apologies for all the inconveniences caused and thank you for understanding.

AskGamblers
Posted on March 22, 2019

Dear all,

Please be informed that the internal issues we have been experiencing with the AskGamblers Casino Complaints Service /AGCCS/ system have been successfully resolved and it is now back to normal operational state.

AskGamblers
Posted on March 22, 2019

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

By subscribing you are certifying that you are over the age of 18.

Sign up for +130 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy