- Licensed for UK players
- Completely instant-play
- Available on a separate iOS app
- Live chat
- Secured with 128-bit SSL encryption
- Proven fair to UKGC standards
- Somewhat limited offer of software providers
- Live chat not available 24/7
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Prospect Hall Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Prospect Hall Casino is a stylish online casino built in partnership with the Betable brand. The site features NetEnt, Play’n GO and Pragmatic Play slots and other casino favourites, plus a few “Betable Exclusives” that can’t be found anywhere else. The casino uses a modern HTML5 instant-play interface and is compatible with both desktop and mobile devices. Players who own an iPhone or iPad also have access to social media-based games from newer developers with the iOS App. Prospect Hall Casino is licensed by the UK Gambling Commission and the Alderney Gambling Control Commission.
Restricted Countries
Prospect Hall Casino offers its services exclusively to UK players. In other words, punters from any other country won't be able to play here.
Mobile Gaming
Prospect Hall Casino pays special attention to players on the go. Virtually all modern smartphones and tablets are compatible with the casino, and the mobile version features a wide selection of the site’s most popular slots and casino games. No app download is required to access these.
Players who own an iPhone or iPad also have access to the iOS App. This features games developed by leading social media-focused companies, giving players an entirely new gaming experience.
Security and Fairness
Prospect Hall Casino makes sure players are protected. The site uses 128-bit SSL encryption on all its pages to stop the leaking of sensitive information, regardless of what device they are on. This widely used technology works by converting private data into unreadable text that cannot be decoded.
The UK Gambling Commission requires online casinos to provide players with genuine, unbiased games. As such, all of the games offered are routinely tested to meet the randomness requirements imposed by the licensing body.
- E-Wallets 0-1 hours
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Slot lovers will find a selection of games from the likes of NetEnt and Play'n Go. Many of these titles are among the most popular games on the web, including Dead or Alive Slot, Irish Pot Luck Slot, Book of Dead Slot and Feline Fury Slot, among others.
Table games at Prospect Hall Casino are plentiful, especially for those who love blackjack or roulette. Blackjack players will find more than five different variants, whereas roulette aficionados can spin the American and European versions.
The video poker selection at Prospect Hall Casino is also highly diverse. Players will find classics like Jacks or Better, Joker Poker or Deuces Wild.
Live Casino
Unfortunately, fans of live casino experience won't find anything for themselves here as the casino doesn't offer any live-dealer games.
Support
Players looking to get in touch with Prospect Hall Casino can do it using the live chat facility, open 08:00-22:00. Also, the casino offers support via email but unfortunately does not offer phone support.
Complaints
Read the complaints other players have left for Prospect Hall Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi Christine, It might be possible that the connection or any device related issues could have been the cause. If you are playing on your web browser, please ensure that you are using Safari, Chrome or Firefox to avoid any browser compatibility issues. If you are playing on the Betable Casino or Match & Money app, please force close the app and reopen. Sorry for the inconvenience and please let us know if you're still experiencing any issues. Betable Customer Support Team [email protected]
I've played so many casinos over the years. When I have won all I get is problem after problem. Lots of verification issues, withdrawal limits etc.
Prospect Hall I played Friday night. I deposited £3,000 in total (games were very good, all the ones I like).
I ended I withdrawing £6,000 early Saturday morning, so a great night.
First time I used them (registered on that Friday) so was expecting all the usual nonsense (ID, withdrawal limits etc). To my surprise, my Skrill account was credited Monday night with the full amount.
Could not believe it, and I know lots of casino users will know what I mean (get a good win and that's half the battle!!).
After 15 years of playing casinos, this was by far the quickest withdrawal I've ever had for such an amount, and that was after registering 3 days before.
Great games, easy verification and most importantly withdrawals were done quickly.
One last important point (again, experienced users will understand) they would not allow reverse withdrawals. So money was safe once withdrawn.
Cannot fault them at all. If you want safety for your money, and to guarantee any payouts, then this is the one to use.
Nothing was an issue from setup to playing to the withdrawals. .
Very little so not much to say here in this section. One of the worst if not the worst casino experience I have had in years. And I rare complain ever. But this time felt I had to!!!
Was sheer hell playing at this site. Slowest I have every seen. Multiple time outs on ALL games and in the end Microgaming slots refused to load at all. Played at a number of casinos this even with zero problems with lag. This site was a joke speed wise. Then when I went to find support there was none. Sent an email that has not had a reply and probably do not expect one. I was actually glad when I busted out as it was torture. Spins take forever. And why have they disabled the function to stop the reels with a mouse click on the newer Netent games?
Overall one of the worst experiences I have had. And the bonus requirements were insane. Which are linked to the RTP of the slot. Basically the higher the RTP the higher the playthrough. Makes it impossible to work out how much you have wagered. I personally will not be playing here again and have requested my account be closed with immediate effect. I don't expect a reply from them and from what I have read elsewhere the support really sucks. Spend your money elsewhere this is one casino to be avoided unless you want to get septic brain shock watching as each spin of the reel takes at least 1 minute to complete.
Quick verification very enjoyable range of slots withdrawal trouble free, highly recommend casino. Will hopefully be around a long while, will be playing again and again, hopefully winning as well, has my favorite slots and nice clean layout would give 10/10 for sure. Had a tech mix up on my 100 free spins but responded quickly to sort by giving the free spins plus a £10 bonus! Happy days.
Live chat would be nice but were quick to respond to my emails.
I absolutely love this site !!! I have been playing at Prospect Hall for quite a while now and have enjoyed some nice wins £££££. The support team are helpful and friendly and will sort any issues out promptly and efficiently. I am looking forward to many more years playing at Prospect Hall as I know if I have a BIG win that my cash will be in my account within 3 days (usually sooner). There is NO reverse winnings, which is a HUGE plus as it is far too tempting to keep taking a little back to play with, no matter how much you win, be it hundreds or thousands, the FULL amount is paid out immediately, NO restrictions on weekly or monthly withdrawals, which a LOT if casinos have. I recommend this site to anyone .
Not actually a dislike but I would like to be able to deposit using a Ukash voucher or other e wallet as well as bank card deposits.
I didn’t know many things about this casino, but because I wanted to try something new, I decided to sign up here and to try my luck with their welcome bonus. It is a casino powered by a couple of software providers like NetEnt, Microgaming, Nyx Interactive and Play’n GO but I decided to try my luck with NetEnt games.
This casino started to be more and more interesting after I saw details about the welcome bonus, 100% up to 100 euro, with very decent wagering requirements of 20 x and also 50 free spins on Starburst slot. I made my deposit of 10 euro, obviously via Skrill, I received the 10 euro bonus and 50 free spins, I opened Silent Run slot and started to spin. The bad part of this bonus was that it is only 100%, so the 10 euro deposit that I made wasn’t enough, my account balance decreased very fast and I thought that I will lose the money. It was a lucky day I could say, I managed to make a 25 euro profit and also 12 euro from the 50 free spins on Starburst slot.
Regarding the payment methods, I was a little bit upset because I saw that they don’t have Paysafecard, so I will give only a 7 for this.
Their games were good enough, even if they don’t have Playtech slots, I was happy to play Silent Run slot, I had fun and also made a small profit so I will give a 9!
I want to say that I like their website, looks very good, it has a good design and contains all the information that you need!
The only bad thing about this casino is that the support is very poor in my opinion, no live chat or phone numbers available, only an e-mail form so I will give a 6!
Hi Bogdan, I'm sorry you feel this way about our customer support, however you might be delighted that we are currently looking into launching Live chat and we are hoping this will happen in next few months. If you require any assistance from us please don't hesitate to contact us anytime and we will try to help you as soon as possible. Kind Regards Betable Customer Support [email protected]
Best Casino I have played in for a while. Bonus offer is very good. Made a deposit of 30£ and gott 100% bonus so total of 60£ to play with. Won 230£ and made withdrawal req. without clearing wagering req. and it was not a problem they just deducted the paid bonus of 30£ so i made a withdraw of 200£. Before I could make a withdrawal I had to verify my account, it took about 24h and after that I had the money on my account in 48h.
No chat support and limited range of software if you like slots.
Hi Nilsson2k, We appreciate your kind comments regarding our casino. As mentioned before we are looking into launching Live Chat and we are hoping it will happen in next few months. Also as we value our customers opinion we trying to add more and more new games. Please have a look in "New" section on our website/app and you might find some new games that might appeal to you. If you require any assistance from us please don't hesitate and contact us. Kind Regards Betable Customer Support Team [email protected]
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I like the variety of slots available as that is my choice of gaming. Customer service is very good in my experience. Good choice of deposit methods.
Amazingly, I requested a withdrawal to my Papypal account on Saturday night and the money had been transferred by Sunday morning.
One criticism I was unable to load some of the games and a couple of times, the game would 'cut out' during play, other than that, I will definitely make another deposit.