Deposit done, but not credited to balance

Hi I made a withdrawel last Thursday am, I got email stating that this was processed and when normally done be in account the next day Checked was not in allowed until the Monday. And not in tried to use online chat not available emailed to adv that they where having been issues and estimated 4 -6 day. May be but could not guarantee this. Nothing on here website u til testers regarding this I kept emailing everyday. And getting told it there processor fail and cannot give accurate timescale to me is very concerning as a company surely you would know a time scale being sub a large issue then yesterday they advised that the company for a backlog and be in account usually writhing 6 days. I asked to speak to a manage advised no they are not calling customers They asking advised other casino are having this issue I have withdrawn from 3 different casino this week and had money the next day All I am hearing is excuse after excuse And not giving any sort of proper time scale I am seriously concerned as why is company still taking money and gambling when there is fault with payouts

Hi,I have a joint with this casino 3 days ago with offer 500% I have done two deposit one of 17gbp and another one of 10gbp with my debit card,but at both error I don't riceved money in my account and relative bonus,but the money are taken from my bank,are three days I still email this casino without any answer.thank