Prestige Casino

Item: Prestige Casino
Rating: 1
Author: Irena D.

Prestige Casino

The casino is closed.

Player Rating 23 reviews

7.5/10

23 reviews

Complaint Response 5 complaints

4 days avg. 5 complaints

What we like

Good selection of Playtech games
Download, Instant Play and Mobile versions
Customer support 24/7 via live chat, e-mail, and phone
Safeguarded by SSL encryption
Proven fair by TST

What we don’t like

Pending period for payouts 0-96 hours
Unavailable to players in US

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Prestige Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.prestigecasino.com

Established

2000

Licences

Government of Gibraltar

Company

WHG (International) Limited

Affiliate Program

William Hill Affiliates

Languages

English, German, Spanish, French, Russian

Casino Type

Download, Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, ClickandBuy, Payz, Maestro, MasterCard, Neteller, PayPal, Paysafecard, Solo, Switch, Ukash, WireCard, instaDebit, Visa, Entropay, Przelewy24, Local/Fast Bank Transfers, iDEAL, Sofort, Nordea, POLi, Giropay, EPS, Abaqoos, eKonto, Euteller, Lobanet, Teleingreso, Multibanco, Diners Club International, UseMyFunds, DineroMail, FundSend, QIWI, Todito Cash, Trustly, SporoPay, Skrill, AstroPay Card, TrustPay, WebMoney, Yandex Money, William Hill CashDirect

Deposit Fees

Withdrawal Methods

CLICK2PAY, Cheque, ClickandBuy, ECO Card, Neteller, PayPal, instaDebit, Visa, Entropay, Diners Club International, Skrill, WebMoney

Withdrawal Fees

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars

Pending Time

0-96 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 3-5 days
Card Payments 5-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playtech

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

1-866-270-9819
1-866-200-5650
808 120 3513
+632-756-7812
0800 680 0274

FAQ Section

Suggest an edit

Prestige Casino awaits you, offering great entertainment and big prizes for all comers. Try more than 130 impressive casino games by this Playtech Casino. This really is the best software in the gaming industry, and the games do not disappoint.

Prestige also offers a large selection of their games in Flash version so you can play anytime and anywhere. This is very convenient and allows more flexibility in your gaming. Prestige is a great choice to play your favourite casino games in an attractive setting with some great features and lots of chances to win big.

Payment Methods

The cashier facility at Prestige is easy to navigate and includes many payment options, like Neteller, Solo, Ukash, Click2Pay, Paysafe, MyCitadel, Webmoney, Visa and wire transfer. The withdrawal process is clearly explained and support is on hand 24 hours a day to deal with any queries.

Customer Support

Players enjoy 24/7 support at Prestige Casino, in addition to freephone support and email access. The site is well-secured using Secure Socket Layer technology and displays a VeriSign certificate of security, as well as the Technical Systems Testing sign for fair gaming.

Games

Popular games include blackjack, roulette, baccarat, video poker and multi-line slots. Live games add an extra edge to table games with the option of a live dealer, for that real casino feel. And the jackpots are always real! Progressive games – of which there are currently 16 at Prestige – offer the best payouts, with a percentage of each bet going into a communal pot. The progressive jackpot increases every time someone plays and can rise into the millions.

Complaints

Read the complaints other players have left for Prestige Casino. Learn more about complaints.

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Stalling on payment

Morning all , Ill try keep this short for now , I have a nice amount pending with Prestige. 13 ,144 to be precise. Having withdrawn the win I was asked for , im assuming standard documentation , pictures of bank card etc. Then it went on asking for bank details for transferring the win a few days later. Superb , I thought this was going to be nice a quick. Then I was asked for more documentation , and also now a deposit confirmation form and this was starting to drag on. ( could of asked for it all in one go but dragged it out ) Once all this was sent , they have then asked for NOTARIZED I.D and can this be sent to Gibraltar. I started to think they were just stalling me and payment was a long way away. So having tracked the documents sent and finally confirmed they have them , they have been with the "relevant" department for over 10days and still no payment. Please help , if only they paid just as quick as they take your money , we would all be happy and would have to have a moan. Please help , much appreciated ALEX

Unresolved

$13,144

Prestige Casino refused to refund my 35 gbr

2 weeks ago I took part in Prestige casino promotion 750 free spins and won 200 pounds. Then I deposited 35 pounds in order to verify my account and withdraw my winnings. And the show started. After a week of waiting I got mail that I need to send photo-captured id,proof of address and photo of me holding this passport. I sent them required pictures. After another week of waiting operator Addy in live-chat told me that security couldn't verify my docs and they put hold all the money in my account until they get valid docs. And they refused to refund my 35 pounds. I don't understand what's the problem with my documents. At least police accepts them. I want my 35 gbr back. Please help!

Unresolved

£35

Locked my account!

Hello, I write about the account blocking assignment and deposit by prestigecasino! I registered an account and have received their bonus "Free money for an hour." complied with the conditions and I have added 2000 sek. I made the required deposit and requested a withdrawal. the next day I got pismo this content: "Dear Ake, This is Mary C. from the Security Department. We have received your email regarding your documents; however, as you have not written from the email address registered in your account we can not assist you at this time. As a security measure, please send us your query / request from your registered email address for further assistance. " I downloaded a live chat requested document. I was alerted that unlike most casinos were not interested in proof of address! a few hours later my account is locked and I get the following message: "Dear Ake, This is Mary C. from the Security Department. We have received your email regarding your documents; however, as you have not written from the email address registered in your account we can not assist you at this time. As a security measure, please send us your query / request from your registered email address for further assistance. " but I generally do not send them by e-mail !!! again, I am writing in a live chat and they begin to understand supposedly. find my letter, sent to the Department of Safety and a few minutes later tell me that they could not verify the authenticity of the document and on this account has been suspended and funds confiscated! they did not ask for another document, a telephone conversation as they do in other casinos! I understand that they were not going to pay winnings and want to return though, would deposit -350sek. help!

Unresolved

kr350

Account closed winnings not paid

I signed up to Prestige with 100 gbp and a 150 gbp bonus.

I met the wagering requirements, and withdrew £2,769.01.

This was on February the second.

I got an email from Prestige, saying they were closing my account due to bonus abuse also 09/02

I can only assume this was because I also had Eurogrand and 21 NOva a/cs. I lost money on Eurogrand. And the hilarious thing about 21 NOva, is that THEY sent ME an email about 21 nova and the sign up offer!!! How can they call me an abuser for playing unsolicited offers?!!??

I complained about this, and then the withdrawal seemed to be going ok.

They asked for ID and pics of my debit card. I sent it.

They asked for signed deposit confirmation. I sent it.

And when I chased the withdrawal this week, they said I just had to re request, as it was over 7 days to send the deposit confirmation.

Now I cant even open the account.

I'm hoping a reasonable outcome can be made here.

I do not want to drag William hills name through the mud, and potentially go to court over such a petty amount of money. It's truly embarrassing for a FTSE company to behave this way.

Unresolved

Prestige Casino stole my €50 deposit

Hello, here is my problem:

I took part in "€1500 freeplay promotion" in which I managed to win €300.

In order to withdraw my winnings I was told to make a confirtmation deposit of €50

So I did that with my moneybookers and claimed a withdrawal. In a few days I was asked to provide my security documents in order to process a withdrawal so did I. In a couple of days after that I was asked to provide the back side of my Drivers License:

"This is Rhonda from the Support Team.

Please be informed that we have received the documents that you sent. However, please send us a copy of the back of your Driving License.

Upon receipt of the mentioned files, we will then be able to update your account and proceed with your requests without further delays."

Ok I send that too and here the fun begins. I got a message:

"Dear Igor,

This is Rhonda from the Support Team.

Please be advised that we have received your driving license and we have updated your account.

Thank you and have a nice day."

They declined my withdrawal and zeroed my account's balance - really nice "update"
As far as they can exlain my driving license is not legit, I think especially the back side of it which don't have any information at all, otherewise why did they asked me for that backside copy.

I asked live chat operator if I somehow could resolve this issue, and they initiated one more check, after which they just completly closed my account.

So I did spend my time, I did make that 'confirmation' deposit and I have nothing but a headache.

Their final response is this:
"then we shall have the right to suspend Your Account for an indefinite period of time; and/or withhold the whole or part of balance of Your Account; and/or close Your Account and terminate the Terms of Use; and/or recover from Your Account the amount of any pay-outs, bonuses or winnings which have been affected by the event(s) contemplated in paragraphs 11.4.1 to 11.4.4 (inclusive) above. "

Am I dumb? Am I look like a clown? If you refuse to pay - don't pay, but I want not my winning or not the money they gave me, I want MY OWN FUNDS, I want my confirmation deposit BACK.

That's not the question of €50 - it's a question of attitude and my spoiled nervous system.

I want the truth!

P.S.: Ok I can see only one logical explanation of what's going on here - stealing players "confirmation deposits" is the way how PRESTIGE casino runs their business.

Sorry for my English, that was really hard but hopefully you will understand my post

Unresolved

Prestige Casino Complaint Stats

Resolved 0 / 5

Avg. Amount $2,645

Avg. Complaint Duration 6 days

Avg. Response Time 4 days

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Player Rating

7.5/10 ● 23 reviews

Top reviews from our players

slimjim

13 years ago

I play since ~8 month frequently on Prestige Casino.
If you deposit occasional, you will receive 1 or 2 times a month a bonus without any wagering. I deposit ~50€ a month, I get always a 20€ bonus (1-2x/month), withdraw is always without difficulty (1-2days/Skrill).
24/7 friendly support !!

Very recommendable casino !!

Ratings:
Bonusses 9/10
Wagering requirements 10/10
Software 9/10
Customer Support 9/10
Available Games 9/10

sencize

13 years ago

For Prestige casino I found out in Neteller merchant showcase. They offered 1500 Euro/dollar free spins of course no deposit bonus. So I quickly made account and started spinning. I did not made it far with this bonus offer because lady luck was not on my side that day I guess. Lost it all mostly on slots and video pokers.

After few days I got a promotional email offering me 50 euros for deposit off 10 or 500% bonus with 10x wagering requirements. So I went and deposited €10 and received €50. My choice to play this money was Elektra slot and I slowly started with spinning on the 50c bets I'm not biggest fan of marvel slots but this one looked awesome and I hoped for at least power jackpot but nothing. I lost some money and moved on to Fantastic Four slot but same story there no power no extra power no bonus off any kind, and that was a end for me because I lost my nerves and that made me to raise my bet and eventually lose all money.

Never the less I can’t complain about casino for my bad luck they did they part excellent. Support is good; plenty of slot games, live table games, pretty decent bonuses are all there. Software is also good if you are a fan of Playtech. Banking provides many options and it is easy to deposit don't know about withdraw because I did not get there :) If you have friends that like gambling you can also benefit from inviting them because Prestige casino offers 50 euro for any friend you bring to casino. Playtech is still new area for me because I did not have much chance to play them but I can assure you that Prestige casino are serious people and you don't have to worry about them scamming you or something. They treat their customers with respect and decency something that every casino should do after all they make living from us costumers.

My grade for Prestige is 9/10 enjoy with them people and good luck.

Toiletseat

13 years ago

Prestige review

A couple of days ago I received this 'something special from Prestige' email. I already knew what it would say, namely a no wager bonus. Free money, with no strings attached. Prestige is not much different than 21 Nova and Sky Kings besides graphics and design. It is a part of WHG and powered by Playtech, offering live roulette and live blackjack. I tried my luck on these both games, starting with blackjack, since I've noticed my favorite dealer was dealing the cards. I played 2 games and won them both as the dealer got busted. Personally I think the minimum table bet (5 $ ) , like in many other casinos, is much too high. You would need a considerable bankroll when you are caught in a bad streak. With my 24 $ bankroll I went to the live roulette tables, where minimum stakes are starting from 0.10 $. By the way, at the live roulette section you can choose from 2 different live tables and 2 live airball machines. As it happens so often, I started very good, almost went up to 50$, but after that point I've ran out of luck. Randomness showed me all corners of the room, and took all of my bankroll. Again another betting strategy I could throw in the waste bin.

My overall experiences with Prestige casino are really good. I play there on a regular basis, and I very much like their software (bets are automatically accepted) and their customer support. As all WHG casinos (besides perhaps Joyland), they are trustworthy and reliable. Worth to mention is also the fact when you download the client and register as a new player, you'll see a popup telling you 'deposit 20, get 100' at Eurogrand. Make sure you contact Eurogrand customer support first !! It may be clear, in my opinion Prestige is a good casino.

Ratings:
Bonusses 9/10
Wagering requirements 8/10
Software 9/10
Customer Support 9/10
Available Games 9/10