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Prestige Casino

Player Rating 23 Reviews
7.5/10
23 Reviews
Complaint Response 5 Complaints
4 days avg. 5 Complaints
What we like
  • Good selection of Playtech games
  • Download, Instant Play and Mobile versions
  • Customer support 24/7 via live chat, e-mail, and phone
  • Safeguarded by SSL encryption
  • Proven fair by TST
What we don’t like
  • Pending period for payouts 0-96 hours
  • Unavailable to players in US
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Prestige Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.prestigecasino.com
Established
2000
Licences
Gibraltar Regulatory Authority
Affiliate Program
Languages
English, German, Spanish, French, Russian
Casino Type
Download, Instant Play, Mobile

Prestige Casino awaits you, offering great entertainment and big prizes for all comers. Try more than 130 impressive casino games by this Playtech Casino. This really is the best software in the gaming industry, and the games do not disappoint.

Prestige also offers a large selection of their games in Flash version so you can play anytime and anywhere. This is very convenient and allows more flexibility in your gaming. Prestige is a great choice to play your favourite casino games in an attractive setting with some great features and lots of chances to win big.

StallCation

Complaints

Read the complaints other players have left for Prestige Casino. Learn more about complaints.

Show all complaints
Prestige Casino - Locked my account!
Hello, I write about the account blocking assignment and deposit by prestigecasino! I registered an account and have received their bonus "Free money for an hour." complied with the conditions and I have added 2000 sek. I made the required deposit and requested a withdrawal. the next day I got pismo this content: "Dear Ake, This is Mary C. from the Security Department. We have received your email regarding your documents; however, as you have not written from the email address registered in your account we can not assist you at this time. As a security measure, please send us your query / request from your registered email address for further assistance. " I downloaded a live chat requested document. I was alerted that unlike most casinos were not interested in proof of address! a few hours later my account is locked and I get the following message: "Dear Ake, This is Mary C. from the Security Department. We have received your email regarding your documents; however, as you have not written from the email address registered in your account we can not assist you at this time. As a security measure, please send us your query / request from your registered email address for further assistance. " but I generally do not send them by e-mail !!! again, I am writing in a live chat and they begin to understand supposedly. find my letter, sent to the Department of Safety and a few minutes later tell me that they could not verify the authenticity of the document and on this account has been suspended and funds confiscated! they did not ask for another document, a telephone conversation as they do in other casinos! I understand that they were not going to pay winnings and want to return though, would deposit -350sek. help!
staus Unresolved
kr350
Prestige Casino stole my €50 deposit

Hello, here is my problem:

I took part in "€1500 freeplay promotion" in which I managed to win €300.

In order to withdraw my winnings I was told to make a confirtmation deposit of €50

So I did that with my moneybookers and claimed a withdrawal. In a few days I was asked to provide my security documents in order to process a withdrawal so did I. In a couple of days after that I was asked to provide the back side of my Drivers License:

"This is Rhonda from the Support Team.

Please be informed that we have received the documents that you sent. However, please send us a copy of the back of your Driving License.

Upon receipt of the mentioned files, we will then be able to update your account and proceed with your requests without further delays."

Ok I send that too and here the fun begins. I got a message:

"Dear Igor,

This is Rhonda from the Support Team.

Please be advised that we have received your driving license and we have updated your account.

Thank you and have a nice day."

They declined my withdrawal and zeroed my account's balance - really nice "update"
As far as they can exlain my driving license is not legit, I think especially the back side of it which don't have any information at all, otherewise why did they asked me for that backside copy.

I asked live chat operator if I somehow could resolve this issue, and they initiated one more check, after which they just completly closed my account.

So I did spend my time, I did make that 'confirmation' deposit and I have nothing but a headache.

Their final response is this:
"then we shall have the right to suspend Your Account for an indefinite period of time; and/or withhold the whole or part of balance of Your Account; and/or close Your Account and terminate the Terms of Use; and/or recover from Your Account the amount of any pay-outs, bonuses or winnings which have been affected by the event(s) contemplated in paragraphs 11.4.1 to 11.4.4 (inclusive) above. "

Am I dumb? Am I look like a clown? If you refuse to pay - don't pay, but I want not my winning or not the money they gave me, I want MY OWN FUNDS, I want my confirmation deposit BACK.

That's not the question of €50 - it's a question of attitude and my spoiled nervous system.

I want the truth!

P.S.: Ok I can see only one logical explanation of what's going on here - stealing players "confirmation deposits" is the way how PRESTIGE casino runs their business.

Sorry for my English, that was really hard but hopefully you will understand my post

staus Unresolved
0

Complaint Statistics

Avg. Amount $ 2,645
Avg. Complaint Duration 6 days
Avg. Response Time 4 days

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Player rating
7.5/10 23 reviews

Top reviews from our players

I received an email from Moneybookers with an invitation to join to“X” casino and decided take a look at all of the rest they had published and kept my eyes on Prestige casino because the banner said they was offering a $1500 Free Play.

I signed up and downloaded the Prestige Casino software intending to take such amazing offer but after I logged in I couldn’t find the way to activate the Free Play credits, so I tried to contact them via chat but nothing. After about 10 minutes without any answer I decided to try in the web version and finally I got $1500 bonuses to start. I could select several Playtech slots and after tasting some of them I was involved into Rocky (Balboa) slot. Excellent game but I´m not an expert playing slot games and was still losing although I felt lucky several times I caught the Fight bonus against “Apollo Creed” and “Ivan Drago”. I continued trying to increase my balance but nothing but when I fell down until my remaining $500 I wanted to increase my stakes to get my last chance when it happened. Suddenly I got a free play round and another inside it plus a bonus fight at the same time! and my account reached $16000 credits that gave me the right to claim $300 cashable bonus to wager after depositing $35 but nobody answered at chat again and neither to email.

In other casinos I usually was contacted right over free play ending but not here.
I started to search reviews about this casino on different websites and forums and after read them I opted by declining the bigger winning in slots I had ever made. I don´t know what would have happened if I decided to deposit but I´m not sorry. I wish, someday, I can achieve a similar great feat in a high reputation casino je je.

Hi! :) Here comes Prestige Casino - the final installment of my reviews on WHG casinos.

As you probably know, the first thing that catches one's interest is the casino's offer of $1500 free play for 1 hour. Strangely enough, Prestige is the ONLY Playtech casino that offers this 1 hour free play promotion to pull in customers, a method more commonly utilized by MicroGaming casinos. Being a Playtech fan, I, like others too, gladly took up this promo, knowing quite well before hand that winning from it has a very very slim chance. My experience with many MicroGaming casino's free play offers had already proven this to me. None gave a win for me, getting only temporary fun playing at the games! Prestige's promotion was no exception - a no win too. So I moved back to my favorite casino for serious gaming, leaving Prestige untouched for quite a long while, almost 1 year I think.

Somehow or rather, after realizing that Prestige Casino is in fact with the William Hill Group, which I was already getting fond of by then, I reactivated my account and started playing there again, this time by depositing and taking up their bonus offer. Only then it struck me that in some ways, Prestige has subtle little differences from its sister casinos. One of them - the minimum deposit required is only $10, as opposed to $20 at the others, allowing me to put it to good use, which I am not able to elsewhere. How? By cleverly utilizing the Prestige's tiered bonus program, it enabled me to get the third deposit maximum bonus at a lesser deposited amount. It went like this - 1st deposit $10, 2nd $10, but for the 3rd deposit which offers the highest bonus, I would deposit more. But my moves were soon discovered and now the system would require deposits of $10 + $10 for the first tier, then another $10 + $10 for the second tier, before giving out the third tier maximum bonus, thereby back to square one for me. No more shortcuts, darn! Hehehe. Still, I managed to make some small wins out of that system whilst it lasted! :)

The main attraction that keeps me playing at Prestige Casino is none other than for its wager-free bonuses, as I have already described in greater detail in my other reviews. Its gives a great feeling whenever I get these bonuses because I know I can play it or simply withdraw it, as I like, when I like, without any restrictions being imposed at all. There have been instances when my funds were running low that I just withdrew those bonuses to reload my ewallet, and it worked fine every time. These wager-free bonuses can do wonders in time of real need, hehehe.

Finally, YES, Prestige Casino is definitely in my personal top 10 favorites list! :)

Now time to make my review about Prestige casino, I am thinking that this casino also a part of William Hill casino group, and we can trust this brand.

When I came to their site first time, I see that they running 1500 free promo, you need to wager 60k$ from this 1500$ in one hours, and can withdraw up to 300$ for free. Of course this is very nice promo, I download software, speak with live support about this promo and everything was clear, so of course I decide to give a shot, also this is a good chance to play at big bets... I start with Gladiator slow at 50$ bets, and of course it kill me due to this high bet. I closed site and did not enter in casino around a week, and then I get emails that for deposit 20$ I can play with 100$. Very nice bonus, 400%, and of course I decide to try it. Minus that bonus like this always on Playtech is non cashable, but anyway I can made profit and withdraw it. Deposit made, bonus received, and I start with Sparta slot. This slot made me remember 300 Spartans movie, and this was great feeling to play such slot. Unfortunately it do not want to pay me, so I left Spartans fight against Persians, and just download Electra slot, this slot have a 4 jackpots, and you can win any of them at random, so of course I like such slot, in one minute you can turn in millionaire just playing slot. But Electra also was very evil for me, so I decide to end my journey at Penguin Vacation. I even managed to hit freespins, but it pays crap, and I lost my money.

That’s all, thanks for reading, now I will give some marks to Prestige casino:
Support: A
Bonuses: B+
Withdrawals: not tested
Games selection: B

I registered at Prestige casino and get their 1500$ promo, you need to wager 30k, and then you can save money up to 300$ and cashout. Try it on Gladiator, but unfortunately totally no luck, and I lost this 1500$ very fast. But as far as they a part of Will Hill casino group, which I trust, I decide to made to them my first deposit.

Support offer me 150% bonus on deposit, so with deposit of 20$ I play with 50$. I love to play from little deposits, because if you really get lucky, you can cashout nice amount of money with such low deposit. So with 50$ I start my way with 15 line slot Panter Moon, I like it, because it has 15x3 freespins, and also in this slot freespins are usually retriggered. So I start with 0.45$ bets, and in around 30-40 spins get so needed feature, which with two retrigs pay me something like 100$ or so. Not bad start, from 20$ deposit, and I continue with Spartans slot, which not give me luck, and I decide to see how about Elektra slot today. Like this slot a bit, if it hot it can throw big money to you, but again no luck, and with only 80$ left I switch to wild withes, where I finish my wagering with around 140$ on balance.

Sick thing that usually casino from Will Hill group after clearing wager are taken bonuses away from your balance, so they take 30$ and I left only with 110$. But not bad result from 20$ deposit I think, so I just click cashout, ask support where to send docs and start waiting. Total cashout time: 3-4 days, it’s a bit high, but I never get money faster from this group of casinos, so this is ok.

Prestige casino is reputable and trustable, so I recommend it to try for you, if you plastic fan you will like it, they also usually send bonus on emails, including free cash, so I like this casino.
Alexmou12 for askgamblers.com :)

Two days ago I decided to play at Prestige casino.
Why not?
Playtech Software is fantastic and casino offers many promotions.Prestige casino operates under a license granted by the Gambling Commissioner, Gibraltar, a self-governing British Overseas territory and a member of the European Union and the OECD Maximum security and integrity are our top priority.

So I kept trying to download the software but my stupid antivirus blocking the download. I turn of my antivirus and now try again and this time it worked. After that I chose to open a real account and I entered the requested information (name and email) and submitted.

I then deposited €30 through Moneybookers and casino instantly credit my account with a €30 bonus and I have a total of €60 to play with for a deposit of €30.
The wagering requirement is 10X my deposit and bonus amount (minimum wagering requirement) only for slots and Scratch Cards, for other games is between 5% and 20% total - €600 to wager before I can cash out-looks good to me. I return to the casino lobby and click on Marvel games and chose Fantastic Four 20 lines games. This is my favorite Playtech slot and have a nice bonus round but I had no luck and I lost almost half of the money in the account. After that I decided to try the Rocky - 25 lines slot game and I choose to spin 100 times but I lose again... To summarize after about two hours I tried five different slots games and I lose all my many (not my lucky day).

Overall I think this is a good and safe casino, interface looks good and slot games are really fantastic. Customer service was fast, friendly, and helpful you with any questions you may have, and I recommend this casino. But my rating for this casino is not high (MY RATING 7/10), because I not win and that makes everything else irrelevant.

In today's market, an online casino needs to set itself apart from the competition. Some fell heavily under the spell the eye candy atmosphere of Prestige Casino. Personally, I found the interface of Prestige Casino quite common to Eurogrand Casino, Diamond Club casino as well as Carnaval Casino. I didn’t notice any spared effort on the aesthetics of the website. Even worse, the content is mistranslated.

You can either download the casino or use a Flash version. I didn’t encounter any major difficulties downloading the casino software. It won’t take a lot of space in terms of memory on your PC hard disk.

Prestige Casino has a new range of multi line Slot games which is great. It also has table games with live dealers. Their progressive Slots also have huge jackpots. For example, the progressive Gold Rally slot game has many progressive jackpot records online! In addition, there are new games that are presented regularly. Each of these games comes with explanations. The amount of game choices at Prestige Casino is decent, but remains relatively low comparing to its competitors. Besides, Prestige Casino currently doesn’t offer tournaments. Nevertheless, thanks to Playtech Prestige Mobile Casino can be accessed using any mobile device including Android, iPhone, iPad, Blackberry, Java and Symbian.

When it comes to bonuses, there is no shortage of offers. Bonuses are among the elements that make the success of Prestige Casino. In my humble opinion, these bonuses are obviously proportional to the deposit you will have to do and are related to abusive conditions of withdrawal. You have to wager dozens of times equivalent to the bonus (on some games only) in order to be able to access your money. I disagree with those business practices aiming to attract customers by all means. Also, it is important to check before you start wagering your bonus in order to avoid withdrawal hassles; you should indicate that you do not want to touch your signup bonus. In this way, everything will be easier for you and you can withdraw your earnings anytime you want.

What is also disappointing with Prestige Casino is that some countries and territories are not allowed (including the United States of America). The support team is available; they respond to email inquiries in 6-10 hours. There is unfortunately no Frequently Asked Questions section on their website.

In summary, I’d say that what I liked the most is the “no minimum withdrawal” limit, the live dealer tables and the progressive jackpots. What I disliked is the unavailability of tournaments which can stimulate gamblers interest, the restriction of use for U.S. players and also the wagering requirements of 100 times the bonus money!
Good luck with this Casino !

Hello. Prestige casino it is a brand of William Hill casino, and this mean that it is should be very reputable and trust casino. Also Prestige casino have a nice promo 1500$ one hour freeplay, where you can win up to 300$ free, and just cashout it after deposit without any wagering. See on Prestige site for more terms.

I obviously take part in this promotion, because it is nice, but there are in this promotion only few mg slots, 5 or 6, do not remember, so I did not win. Anyway, I just forget about casino, and in about a week I get email deposit 10$ and play with 50$. Of course I take this 400% bonus, and made little deposit of 10$. With 50$ I decide to give a shot to Thai Paradise playing 0.6 spins per bet. Thai Paradise is a very similar as Rome and Glory Playtech slot, but I like it much more because it have better graphic. I made some spins, and get 3 wilds that need for freespins. Special scatter sign was an elephant, it is don’t give me much luck, and I won about 20 x total bet. Next I decide to try Archer, as I love this slot as you know from my behind posts. I playing it 0.60$ per bet too, get 4 scatters two times, that is very rare, but I lost anyway.

I think Prestige casino is nice and you can trust them, it is safe place to play, and only one bad thing I know about this casino it is that they had 4 days pending periods for cashouts. And this is long.

Ok, here is a mark for prestige casino:
Software: 8/10 Playtech casinos usually get this mark from me
Support: I ask them few questions about 1500$ freeplay and they provide me professional support 9/10
Cashouts: 4 days pending is too long 6/10
Bonuses: 9/10 they regularly send emails with bonuses, also 1500$ freeplay.
Total: 8/10 Nice Playtech casino brand where your money is safe.

Inactive user

I can see Prestige Casino still has the 1500 Free Spins offer available to the public. What I am not surprised is how they are still holding on to this offer. The welcome should of changed by now. But I guess it is not my decision to make. I have to admit having that 1500 Free Spins around attracts Playtech fans and new players alike. It is probably by popular demand.

Anyways, my stay with Prestige Casino is alright when it came to winning on slots and the like. For the freeplay I had to make a total of 50 bets and wager the bonus 20x coming out of the freeplay. I was a long way from withdrawing so I made the choice to place huge wagers on slots. The great thing about this freeplay offer is all games are included so this means I won't have to avoid the games that are restricted or excluded. Every type of wager has specific wager contributes. Some of them contribute 100% like slots while others contribute a small degree of 5%. The only thing that does not make wagering requirements are their double/gambler feature on every video slots and video pokers. Imagine if that were allowed! It would make wagering requirements a piece of cake! At the same time however it would not be fair for the casino since this would probably put them out of business.

For video pokers I did not like how they made them. It wasn't as catchy as the video pokers you would find in Microgaming because it make me think they are old, retro, and unattractive. As this was the case I drove past that fact and just kept making bets for the purpose of increasing my funds. The most I got from Video pokers are from $20 - $60 per hand for a moderately high bet. Some of the things I noticed with Playtech casinos overall is when I spin the Reels at some point I realised the symbols glitched landing on a different pattern when really it was supposed to land exactly as it should (ie. landing on a scatter but instead it glitched to land on a different symbol). If they should do that I would suggest making it clean and unnoticeable for players to recognize! Although in my opinion RTG and Microgaming do not make glitching symbols obvious but I do see that sometimes on Microgaming slots the Reels sometimes don't stop in order. Sometimes I see Reel 1 stop then Reel 3, Reel 2, Reel 4 and Reel 5. These are some examples that give such a bad experience on online casinos because to me it makes them "cheat" a little when we are following rules.

As my playthrough came to a tiring end I came to the conclusion of $201! This is one casino I would come back a second time for even if what I said about sometimes happens on the Reels. I'm a lucky dog for withdraw after that behemoth playthrough!

Support: 10/10
Terms and Conditions: 9.5/10
Deposits: 8/10
Payouts: 8/10
Wtihdrawals: 9/10

I recently played at Prestige Casino and here comes my review...

I decided to deposit to this casino after receiving a bonus in my email offering me to deposit 10$ and receive 50$ additional to play with, so a whopping 500% bonus. I am not a big Playtech fan but that bonus is pretty tempting, so I accepted. I proceeded to download the software and sign in... After signing in a contacted support to request some info, I was specifically curious whether or not I could deposit more then 10$ and receive the same 500% bonus, the agent responded with that is a good question, asks me to hold while he finds out.. He returns and says that it only applies to a deposit of 10$. That was really all I wanted to know, so I thanked him for his fast and professional support and ended the conversation. By the way this casino offers 24 hour chat support and our very quick respond to your query... So, still impressed by their offer especially it being such a low deposit, I accepted the bonus and proceeded to deposit. This casino also offers a wide range of deposit and withdrawal options, convenient for everyone... Ok.

So now I’ve deposited and begin my challenge on black jack, I must have been distracted because before I knew it my balance was sitting at 16$... When I realized that I decided to try my luck on some Playtech slots starting with "Gladiator" After 20 spins at 0.50 my balance was up to 24.00... I decided to do another 20 spins and what do you know I activated the jackpot bonus, didn’t win much, and believe it was 2.50 or something close to... Anyway, my balance now sat at 26 and some change. I decided to try out pink panther, blade, and a few others... I managed to stay afloat a little while but crashed eventually...

I am not really a Playtech fan but if I were I might consider playing here again, no red flags of any kind here... In my opinion Prestige Casino is a fair casino, if you looking change the look of your Playtech casino software; give this one a shot...

I will some things up with some simple ratings:

Bonuses 9/10
Wagering requirements 8/10
Software 9/10
Customer Support 9/10
Available Games 9/10

Because of not having much success lately on the newly explored and favored Playtech slot game what was given the Panther Moon name at my frequently used casino I looked for another platform where I can try my luck. So my choice fell on Prestige Casino.

After a quick signing up procedure I was promptly impressed by another very decent looking lobby and cashier pages (nothing less what I expected from a Playtech gambling operator) and impressed how many payment processors are selectable to transfer funds to my player account. I chose Skrill and deposited a little ignoring any deposit bonuses. I didn’t want to be bothered by any restrictions or rules. Everything was flawless and quick. But instead playing with Panther Moon as my original plan was I noticed a game, Vikingmania marked with ’New’ slogan that I couldn’t remember from my primary casino. (Not if I know every single game in the Playtech world but this time I was right, this game is really not listed in the other casino). It’s another high quality game with great, humorous animations. Besides the common features it has a Viking Playtime Bonus feature. This bonus is triggered when a Viking hammer symbol appears in the center position of a reel then we’ve got to choose a weapon to throw at a Viking. We can do it 10 times for a total of 10 throws and a minimum of 7 direct hits are carried out. Anyway, the game pays max. 10000 per line bet. This game is a lot of fun to play with. 2 small cons I realized, no auto play function and relatively high minimum bet per line (€0.20). After I had some nice winnings with it (hence I played some spins with Panther too, I didn’t want to get hurt its feelings:))

I requested a withdrawal. Sent them my docs without waiting for asking me to do it. Some days later they informed me that my papers are approved but they couldn’t complete my request because the wagering requirements were unfinished. Strange, because I didn’t claim any of their bonuses. I pointed out this at live chat and the representative verified this mistake was on their side and assured me that they were going to correct it and send me the money. That’s exactly what happened and 4 days later I got my money.

Playing in this casino was/is full of fun, they’re correct and trusted. Maybe I’ve found my new favorite Playtech casino? Time will tell…

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