2 weeks ago I took part in Prestige casino promotion 750 free spins and won 200 pounds. Then I deposited 35 pounds in order to verify my account and withdraw my winnings. And the show started. After a week of waiting I got mail that I need to send photo-captured id,proof of address and photo of me holding this passport. I sent them required pictures. After another week of waiting operator Addy in live-chat told me that security couldn't verify my docs and they put hold all the money in my account until they get valid docs. And they refused to refund my 35 pounds.
I don't understand what's the problem with my documents. At least police accepts them.
I want my 35 gbr back. Please help!