Hello, here is my problem:
I took part in "€1500 freeplay promotion" in which I managed to win €300.
In order to withdraw my winnings I was told to make a confirtmation deposit of €50
So I did that with my moneybookers and claimed a withdrawal. In a few days I was asked to provide my security documents in order to process a withdrawal so did I. In a couple of days after that I was asked to provide the back side of my Drivers License:
"This is Rhonda from the Support Team.
Please be informed that we have received the documents that you sent. However, please send us a copy of the back of your Driving License.
Upon receipt of the mentioned files, we will then be able to update your account and proceed with your requests without further delays."
Ok I send that too and here the fun begins. I got a message:
This is Rhonda from the Support Team.
Please be advised that we have received your driving license and we have updated your account.
Thank you and have a nice day."
They declined my withdrawal and zeroed my account's balance - really nice "update"
As far as they can exlain my driving license is not legit, I think especially the back side of it which don't have any information at all, otherewise why did they asked me for that backside copy.
I asked live chat operator if I somehow could resolve this issue, and they initiated one more check, after which they just completly closed my account.
So I did spend my time, I did make that 'confirmation' deposit and I have nothing but a headache.
Their final response is this:
Am I dumb? Am I look like a clown? If you refuse to pay - don't pay, but I want not my winning or not the money they gave me, I want MY OWN FUNDS, I want my confirmation deposit BACK.
That's not the question of €50 - it's a question of attitude and my spoiled nervous system.
I want the truth!
P.S.: Ok I can see only one logical explanation of what's going on here - stealing players "confirmation deposits" is the way how PRESTIGE casino runs their business.
Sorry for my English, that was really hard but hopefully you will understand my post