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PlayOJO Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 444 reviews
6.9/10
444 reviews
Complaint Response 454 complaints
1 day avg. 454 complaints

AskGamblers Quick Overview

Editor’s View

PlayOJO Casino is active in different markets and it’s been popular in the UK for a while. The casino offers unique promotions to players, while there is a decent number of casino games you can access.

The website has a modern look and you can easily access different lobbies and enjoy your favourite titles. Make sure to check out OJO’s specials for additional perks.

What we like
  • 0-24 withdrawal timeframe
  • Multiple reputable licences
  • Over 8,900 games
What we don’t like
  • You need to be registered to use support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure Ontario and UK

UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware

Ontario Visitors: 19+. T&C Apply. Play Responsibly.


PlayOJO Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playojo.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority, Swedish Gambling Authority, Alcohol and Gaming Commission of Ontario
Affiliate Program
EGO
Languages
English, Finnish, Norwegian, Swedish, Danish, French
Casino Type
Instant Play, Mobile, Live Casino
Mobile Apps
IOS, Android

General Information About PlayOJO Casino

If you’re looking for online casino sites in the UK, PlayOJO is licensed and registered by the UKGC and attracts new players with unique bonus offers. Additionally, the online casino has multiple other licences, including the one from MGA and AGCO.

Depending on the country you’re coming from, there might be slight changes in bonus offers, payment options and general Terms and Conditions. To register at PlayOJO Casino, you’ll need to provide your phone number and other details, but if you already have an account on any other SkillOnNet casino, you’ll be able to use quick registration.

Being a member of PlayOJO has a lot of perks, but there are some downsides you should know about, too. With the CasinoRank of 6.7, PlayOJO is a decent casino to join, but read our expert casino review to learn more about it.

StallCation

Complaints

Read the complaints other players have left for PlayOJO Casino. Learn more about complaints.

Show all complaints
PlayOJO Casino - Can you delay and withdrawal process
My ID on Playojo ([email protected]) Starting June 2, 2025, and ongoing until July 31, 2025. Although the casino will say I've been at it since October 26th 2024. Their system has been feeding me different stuff from the get-go that being said here my
version.
I received an email telling me here's five hundred dollars to play on we're celebrating 50 million on this platform.
So I started playing. And started having a great time I was winning and having fun. Starting June 9th I put in requests for a withdrawal found out that I had to deposit $100 for verification of approval who I was kyc I believe that's called so I did that kept playing. I have full documentation of all our conversations for me to send them I think would be quite a bit but if need be I can go back and get dates for sure. So I believe June 12th I put in for another withdrawal I was told I had to verify my wallet which was $200.
So I deposited another $200 not taking in consideration the platform fee's. So the casino only recorded a deposit of $193.26
Therefore I didn't hit the $200 requirement to verify my wallet which was my bad I didn't get it right away but I realized that.
I believe on the 12th went on and sent another deposit of $207.66.
With a total of. $505.92 in their system.
So I just complained thinking they would fix it that would it would you know catch up with the system somehow and so I kept playing and I've gotten it up to the total of $615,787.31.
I got to that some and I stopped and I haven't played since I'm still trying to get resolved and resolution to my withdrawal with them admitting that it's all on their side that there should be no excuses I just need help I would like to collect

"I am filing a formal complaint against PlayOJO App Cryptocurrency Casino regarding a significant and ongoing withdrawal issue totaling $615,787.31 USD.

My attempts to withdraw these funds began on June 5, 2025 Despite numerous communications with the casino's support, the withdrawal has not been processed. Crucially, the casino has explicitly admitted, through documented chat communications, that the fault for this delay and inability to process the withdrawal lies entirely with them.

I have attached screenshots of these conversations as evidence, clearly showing PlayOJO's admission of fault and the prolonged delay. This situation has caused significant financial distress and frustration. I have followed all instructions provided by the casino's support team, yet the funds remain inaccessible.

I seek the immediate and full withdrawal of the $615,787.31 USD that is rightfully owed to me. I request AskGamblers' assistance in mediating this severe and protracted withdrawal dispute."
"I have clear and extensive screenshots of my chat conversations with PlayOJO support, demonstrating:

My attempts to withdraw funds since October 26, 2024.
The casino's explicit admission that the issue is on their end and their fault.
The ongoing delay and lack of resolution.

Desired Outcome:

"Full and immediate withdrawal of the $615,787.31
staus Rejected
$615787.31

Complaint Statistics

Resolved 424
Avg. Amount $ 3,419
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

Review this casino

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Player rating
7/10 444 reviews

Top reviews from our players

I love this casino because its fun and have good terms and such! They have good games and u get cash back for every spin and they give good customers some bonuses every now and then !

I have taken out money several times and its been from 11 hours to 24 usually but now it has been over 36h and still no money so that only the first withdrawal takes more then 11 hours but the rest don't. It is not accurate!

Thanks for taking time to review PlayOJO. i checked your account and see that your withdrawal was paid over 30 mins ago. Apologies for the delay this time team PlayOJO

user avatar
Inactive user
2/10

-Appealling marketing
-Friendly environnement
-Kickers & bonus
-Loyalty wheels
-No wagering requierements on cashback
All sort of way to get cashback

-No live chat, about 24 hours for a reply
-Layout to search a game is not easy to navigate also 'Game' 'kicker' 'ojo special' 'Level status' take a 1/5 of your screen and you cannot reduce it !
-Choice of slots for Canadian is fairly basic, no Red Dog ,BTG,Thunderkick
-Near the bottom of rtp slots ive seen...but you got a lot of way to get cashback!

I'm not sure their cashback sheme would work...probably at a high rate in volume !
nope

Thanks for your Review and Feedback. Hope you stick around and play, we have new games being added every week Team PlayOJO

user avatar

Fairly decent live casino. Most of the good BTG slots (didn't see any Novomatics). No wagering on the bonuses, Although T&C's mention that they are hot on bonus abuse though, so they prob will want you to wager any bonus winnings through at least once, which seems fair to me. Fairly easy to upload verification docs.

Overall, I may play here again as there is just enough to like about it. I would like to see some Novos & definitely need to see better automatic casinos games, their computer roulette graphics are soo poor.

Took quite a while to get verified, slightly over 24 hours from initial upload and took slightly over 33 hours to have withdrawal processed. This is not exceptionally bad for the industry, but it isn't gold standard. When in 3 or 4 live chats their response was always 'its with the payment team', I mean what is the point of live chat if you can't actually provide any assistance beyond stock answers.

Thanks for your feedback and its good to see you got your payment. The first withdrawal does take a bit longer then normal but after that we aim to pay within 11 business hours. Regarding live chat, our Support operators don't do payments so its understandable they don't have the latest updates on the status of a withdrawal. Its always best to send an email so they can forward it to the Payments department and get a reply to forward on to you Anyway congratulations on your win and we wish you luck for the future Team PlayOJO

user avatar

No wagering and no maximum wins for free spins which is great. Easy site to use.

The customer service for verification of documents is taking too long. I received an email to upload my docs which I did and even got the confirmation email. After a few days, there was no response. I contacted them and said my passport wasn't uploaded despite getting an auto-confirmation. I re-uploaded it and was told it would be passed on to their verification dept. Another few days later, still nothing! I had to contact them again and said it will be forwarded to the relevant dept which I said I thought it's been? I was told yes, but it will be forwarded again to speed it up. Today, still nothing! The free spins email offers I got and my kicker win have already expired and my account is still not verified. Of all the sites, this is the only one that is taking forever. Some can verify within 24-48 hours. This one is gonna reach 2 weeks soon and no action.

Thanks for your review and feedback. I need your PlayOJO username so that I can check what happened , could you please post it for me here or send me a message and I will get back to you really quickly Thanks

user avatar

Big variety of games, live games also seem to work properly, cool layout.

Withdrawal is quite unclear if its your first time cashing out.

Thanks for your review and comments. Cashing out for the first time can take a little longer but once its done things get a lot quicker. I see that you made withdrawal request in the early hours of the morning but you have now been paid Nice win ! team PlayOJO

user avatar

Got Bonanza (BTG)

Good options for deposits,

Never made a withdraw

Games like Bonanza lags like hell taking forever to start, and i tried it couple of times in their casino

Website is not that good overlooked'

Getting freespins in a game called Ninja something that lags up the entire website of the casino making you get back into the freespins only to get freezed again

Not good promos

Hi thanks for your feedback Could you please send me your PlayOJO username so that we can investigate further. Or you can contact the playOJO Support crew and tell them the issues you had. I am sure they will be happy to help the PlayOJO Team

user avatar

A great selection of games and fun promotions. Having no wagering requirements makes it so much better because you can just enjoy your game play without worrying about hitting targets. Alot more sites should do this. Great job ojo

The verification process and customer service leaves alot to be desired, they really need to step this up. Customer service is hard to get hold of and aren't very friendly and don't seem to know what there doing. I sent my documents to be certified back in January and I have been messed about with different stories ever since, I'v been on chat numerous times to get this sorted and keep getting different stories, I contacted them yet again yesterday about this and I was told yes I am verified and yet today I get a email saying my documents failed. I took a screen shot of the conversation to prove that I had been told my account was verified but now its not. It's really unprofessional, of course they need to certify players but it's been well over a month and still no avail. I'v asked for my account to be closed numerous times but ojo ask you to give them another chance and offer you a few free spins, that's all well and good but that doesn't fix the underlying problem. I really hope they step up and fix there customer service and verification process as I feel they could really be a leading site because they stand out with slot tournaments and no wagering but sadly they will start to lose custom if they carry on allowing bad customer service and months wait to get verified. Good luck ojo I hope you can make the changes and become the best.

Thanks for your feedback and taking the time to write a review. Regarding the negative experience with verification and payment, i see you did get paid very soon after your review but i do understand how frustrating it can get. But now that you are verified and you have been paid it should get a lot faster someone from Customer Support will contact you and see if everything was settled up correctly Apologies for the delays you faced and hope to see you back playing one day Team PlayOJO

user avatar

Withdrawals speedy. Customer service very polite and helped as much as he humanly could.

Games failing when you are about to receive free spins or bonus features on slots. Complaint emails sends standard but unhelpful. Who is going to keep depositing knowing the reals are going to fail. Did this twice in one night. Have to log off to resume game. Bonus play gone. Not credit for these losses. Will not be depositing any more money. If the cannot resolve this major flaw on the site. New paying customers are not going to stay. .......

The games that is about it. Good selection of games just like many other casinos.

Terrible customer service. They advertise 11 hour withdrawal s which has never happened in any of my withdrawal's. Tried to call by phone ... no answer. I'm still waiting for my latest withdrawal 25 hours so far and counting. Customer service department just useless.

Thank you for your feedback. Could you please send me your PlayOJO username so we can investigate further Thanks

user avatar

ALL!!!

- friendly support
- no wagering on any freespin winnings!
- cashback on any bet!
- WMS(Scientific) games available for german players!

One of my three favorite casinos

- TOURNAMENTS ONLY

if you make a deposit you´re available to play 3x daily freerolls for the next three days, but to win in these freerolls you have to finish in the top three of ranking and after spending a lot of time and nerves i can write that you need the same luck like a lottowinning player.

Thanks for your great feedback, we have changed the prize structure for the tournaments since your post and now more players then ever before will win something from the freeolls. There are more free spins to be won so please check out the tournaments again soon. Team PlayOJO

user avatar

PlayOJO Casino News

Read all news about PlayOJO Casino, check for updates and stay tuned for exclusive bonuses.

PlayOJO Live Casino Show Started on UK Television
Industry PlayOJO Live Casino Show Started on UK Television

PlayOJO Casino launched its exclusive live Roulette show on Channel 5 in the UK on 8 August, giving the audience an opportunity to participate in the live stream of the exclusive live roulette table game.A Different Concept of Live Casino TVPlayOJO, the SkillOnNet flagship casino brand, worked with All Response Media agency and Channel 5 to bring the show live. French TV production company FruitSalad was also involved in the project.Channel 5 TV viewers have a chance to take part in the live stream of PlayOJO’s Live Roulette table action between 1 and 3 AM, and the winners are featured on the screen during the show. PlayOJO’s live Roulette table is powered by Pragmatic Live, Pragmatic Play’s live casino branch.The late-night show is hosted by Kellie Gnauk, who played the role of Valkyrie in the Bat Out Of Hell: the Musical, and David Butler, the TV host for the French football team and Ligue 1 reigning champion, Paris Saint-Germain (PSG).Enhancing the Live Casino ExperienceIntroducing the new live casino TV show came after PlayOJO launched its ‘It’s Alive’ integrated marketing campaign to promote the live casino content.Andrew Steddy, Head of Global Product Marketing at PlayOJO, commented on the company’s efforts to promote live casino content: A core objective this year was to raise the profile of live gameshow and casino games on PlayOJO and be the first choice for players looking for an online live casino experience.“Early signs are extremely encouraging for both the game and the show. It’s another great project from the PlayOJO team, and I’d like to thank FruitSalad and Pragmatic Play for creating the show and the live game, and All Response Media and Channel 5 for their work putting the opportunity and deal together,” Steddy added.PlayOJO Casino already offers gameshows such as Monopoly Live, Crazy Time and Mega Wheel to its audience and provides various live table games to its casino players.

SkillOnNet Reinforces Live Casino Offering With Ezugi Partnership
Industry SkillOnNet Reinforces Live Casino Offering With Ezugi Partnership

Award-winning operator and platform provider SkillOnNet expands its market-leading Ezugi Live dealer games portfolio to provide players with well-known casino brands, such as PlayOJO.Promising Collaboration Ezugi has collaborated with SkillOnNet to expand the market-leading games library of this award-winning operator and platform, which powers some of the greatest online casino brands in the world.As a result of the agreement, customers of reputable online casinos like PlayOJO Casino, Slingo Casino, Spin Genie Casino, Metal Casino, Genting Casino, and others may now take advantage of the realistic and engaging experience offered by Ezugi's Live table game collection.Players can now enjoy well-known games, including Cricket War, Andar Bahar, and Speed Roulette. The tables are set up in classy studios, and the games are conducted by knowledgeable dealers who know how to elevate the player experience.In the following months, Ezugi's games will be gradually introduced to SkillOnNet brands with an initial focus on the UK market and all Malta jurisdictions.In the following months, Ezugi's games will be gradually introduced to SkillOnNet brands with an initial focus on the UK market and all Malta jurisdictions.Unique Experiences With this agreement, SkillOnNet will now access more than 3,000 titles from tier one providers, including NetEnt, Big Time Gaming, and more, including slots, jackpot slots, table games, Slingo, bingo, instant win scratch cards, and live dealer games.Live casino is immensely popular with players across the SkillOnNet network, so we are always striving to add additional high-quality games to our offering to ensure that we continue to provide the greatest experience, said Jani Kontturi, Head of Games at SkillOnNet.Ezugi is a true innovator in the live casino industry, and its game library provides a unique experience. Titles like Cricket War help our businesses stand out from the competition, and promotions like these make PlayOJO and EU Casino the top destination for gamers in Europe.Business Development Director at Ezugi Pang Goh stated, Having our suite of Live dealer titles added to SkillOnNet's gaming catalogue is a significant occasion for us. SkillOnNet is a leading iGaming operator and platform in Europe and beyond.Each of our games has been created to give exciting and enjoyable experiences from the first game round to the last. We anticipate that gamers at SkillOnNet's casino network will find them quite popular.

Nolimit City Games Make It to SkillOnNet Portfolio
Industry Nolimit City Games Make It to SkillOnNet Portfolio

SkillOnNet has announced a partnership with Nolimit City, which will see the casino supplier added to the SkillOnNet online portfolio.All Things PartnershipNolimit City's full selection of casino games, including Mental slot, San Quentin xWays slot, and Tombstone R.I.P., will be available to players at online casinos such as PlayOJO, Slots Magic Casino, and others. With this cooperation, SkillOnNet now has over 3,500 games in its repertoire, ranging from online slots to live dealer games.Nolimit City has a strong and dedicated player following thanks to the remarkable mechanisms the team has designed and integrated into its slots, in particular xWays and xNudge, which deliver unprecedented thrills and excitement, said Jani Kontturi, Head of Games at SkillOnNet.Nolimit City, he continued, will be a great addition to our increasing collection of the best online casino content on the market.Reaching New Consumer BasesBecause SkillOnNet has access to significant markets across multiple European and South American nations, the arrangement will allow NoLimit City games to be supplied to new consumer bases.We are delighted to see our games made available to players on the entire SkillOnNet Network for the first time, said Malcolm Mizzi, CCO & M.D. at Nolimit City. SkillOnNet powers a network of online casino brands in markets across Europe, and we are delighted to see our games made available to players on the entire SkillOnNet Network for the first time, concluded Mizzi.In early June 2022, SkillOnNet introduced its initial services in Ontario. The service now offers three of its most popular titles to Canadian players after gaining the Alcohol and Gaming Commission of Ontario's approval.

ORYX Expands UK Presence via SkillOnNet Deal
Industry ORYX Expands UK Presence via SkillOnNet Deal

ORYX Gaming continues to grow its footprint in the United Kingdom in 2022, announcing that it had struck a deal to go live on multiple casino brands operated by SkillOnNet in the country.The partnership with SkillOnNet is the latest in a series of agreements that have seen Bragg Gaming-owned ORYX rapidly establishing a presence in the UK market upon obtaining its supplier licence from the Gambling Commission in November 2021.Establishing a Strong UK PresenceFollowing a successful integration, games developed in-house by ORYX and exclusive content from GAMOMAT and Peter & Sons will be available to players at various casino brands powered by SkillOnNet, including but not limited to PlayOJO Casino and Play Million Casino.ORYX is looking to strengthen its presence in the UK further in 2022 with the SkillOnNet deal being the first in the series of many more to come.ORYX intends to expand in the United Kingdom further in 2022, considering that market's growth potential. According to H2 Gambling Capital, in 2021, the total addressable market (TAM) for the UK's online casino sector stood at approximately £4.1 billion.ORYX's parent company Bragg expects its TAM to increase six-fold in 2022 to over £13.25 billion, with the UK market accounting for under one third.Hitting the Ground RunningCommenting on the deal, Chris Looney, Chief Commercial Officer at Bragg, said ORYX has "hit the ground running in the UK", and it is "thrilled to have partnered with a number of leading operators so swiftly after receiving our UK licence."This agreement with SkillOnNet for the distribution of our content across their many brands is testimony to the player appeal of our content in the UK which we expect will allow us to continuously grow our share," Looney noted.Meanwhile, Head of Games at SkillOnNet, Jani Kontturi, shared his enthusiasm by saying that the operator is "always looking for exciting new content to add to our offering."ORYX brings a diverse mix of unique and entertaining games that we are confident will resonate with our players in the UK," Kontturi pointed out.

Pragmatic Play’s Wolf Gold Scratchcard Pays Out A Record Breaking £1 Million
Big Win Pragmatic Play’s Wolf Gold Scratchcard Pays Out A Record Breaking £1 Million

All too often we hear about players becoming instant millionaires thanks to online slots but this time it’s a different game. Pragmatic Play’s signature scratch game - Wolf Gold has just paid out a staggering £1 million. The online casino in question is PlayOJO Casino which is one of SkillOnNet’s most popular brands. A Record Breaking £1 MillionIt has been a triumphant win for both casino and players as they got to crown their very first UK winner of 2020. The punter, a lady from Blackpool in England also happens to be an NHS employee! The woman won a record breaking £1 million back on June the 1st and now places in the hall of fame as one of the biggest wins that has come from a Pragmatic Play scratchcard game. A player from the UK wins a record breaking £1 million from Pragmatic Play’s signature scratchcard game - Wolf Gold.It also marks a significant milestone for PlayOJO Casino too! Wolf Gold Scratchcard is an industry favourite for both video slots and scratch card players alike. Celebrating in BlackpoolThe UK has had it tough with the recent Covid-19 pandemic so we cannot think of a more deserving player, than an NHS employee! We certainly agree that celebrations are in order. And, as Pragmatic Play continues to remain a power player in this industry we are sure there are going to be plenty more of these to come. This CCO of Pragmatic Play, Melissa Summerfield was so impressed by the incredible win she said “We are happy beyond words knowing that one of our scratchcards generated such a notable win with an operator we have a wonderful partnership with.”Michael Golembo who is the sales and marketing director of SkillOnNet also added “Seeing our players win life-changing amounts is satisfying and rewarding… We are looking forward to announcing similar wins in the future, especially with new products from Pragmatic Play.”Enjoy Pragmatic PlayThe providers are now home to over 100+ online slots and games and you’ll find them at some of your favorite casino joints. Their games are available in multi-currency and multi-language format and in all regulated markets. They launch three new games every month and their Wolf Gold scratchcard game features a 3x3 grid format where you are required to match 3 symbols to win. Be sure to give it a shot, the next millionaire could be just around the corner.

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