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PlayOJO Casino

Our Rating CasinoRank
7/10
CasinoRank
Player Rating 444 reviews
6.9/10
444 reviews
Complaint Response 454 complaints
1 day avg. 454 complaints

AskGamblers Quick Overview

Editor’s View

PlayOJO Casino is active in different markets and it’s been popular in the UK for a while. The casino offers unique promotions to players, while there is a decent number of casino games you can access.

The website has a modern look and you can easily access different lobbies and enjoy your favourite titles. Make sure to check out OJO’s specials for additional perks.

What we like
  • 0-24 withdrawal timeframe
  • Multiple reputable licences
  • Over 8,900 games
What we don’t like
  • You need to be registered to use support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure Ontario and UK

UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware

Ontario Visitors: 19+. T&C Apply. Play Responsibly.


PlayOJO Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playojo.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority, Swedish Gambling Authority, Alcohol and Gaming Commission of Ontario
Affiliate Program
EGO
Languages
English, Finnish, Norwegian, Swedish, Danish, French
Casino Type
Instant Play, Mobile, Live Casino
Mobile Apps
IOS, Android

General Information About PlayOJO Casino

If you’re looking for online casino sites in the UK, PlayOJO is licensed and registered by the UKGC and attracts new players with unique bonus offers. Additionally, the online casino has multiple other licences, including the one from MGA and AGCO.

Depending on the country you’re coming from, there might be slight changes in bonus offers, payment options and general Terms and Conditions. To register at PlayOJO Casino, you’ll need to provide your phone number and other details, but if you already have an account on any other SkillOnNet casino, you’ll be able to use quick registration.

Being a member of PlayOJO has a lot of perks, but there are some downsides you should know about, too. With the CasinoRank of 6.7, PlayOJO is a decent casino to join, but read our expert casino review to learn more about it.

StallCation

Complaints

Read the complaints other players have left for PlayOJO Casino. Learn more about complaints.

Show all complaints
PlayOJO Casino - Can you delay and withdrawal process
My ID on Playojo ([email protected]) Starting June 2, 2025, and ongoing until July 31, 2025. Although the casino will say I've been at it since October 26th 2024. Their system has been feeding me different stuff from the get-go that being said here my
version.
I received an email telling me here's five hundred dollars to play on we're celebrating 50 million on this platform.
So I started playing. And started having a great time I was winning and having fun. Starting June 9th I put in requests for a withdrawal found out that I had to deposit $100 for verification of approval who I was kyc I believe that's called so I did that kept playing. I have full documentation of all our conversations for me to send them I think would be quite a bit but if need be I can go back and get dates for sure. So I believe June 12th I put in for another withdrawal I was told I had to verify my wallet which was $200.
So I deposited another $200 not taking in consideration the platform fee's. So the casino only recorded a deposit of $193.26
Therefore I didn't hit the $200 requirement to verify my wallet which was my bad I didn't get it right away but I realized that.
I believe on the 12th went on and sent another deposit of $207.66.
With a total of. $505.92 in their system.
So I just complained thinking they would fix it that would it would you know catch up with the system somehow and so I kept playing and I've gotten it up to the total of $615,787.31.
I got to that some and I stopped and I haven't played since I'm still trying to get resolved and resolution to my withdrawal with them admitting that it's all on their side that there should be no excuses I just need help I would like to collect

"I am filing a formal complaint against PlayOJO App Cryptocurrency Casino regarding a significant and ongoing withdrawal issue totaling $615,787.31 USD.

My attempts to withdraw these funds began on June 5, 2025 Despite numerous communications with the casino's support, the withdrawal has not been processed. Crucially, the casino has explicitly admitted, through documented chat communications, that the fault for this delay and inability to process the withdrawal lies entirely with them.

I have attached screenshots of these conversations as evidence, clearly showing PlayOJO's admission of fault and the prolonged delay. This situation has caused significant financial distress and frustration. I have followed all instructions provided by the casino's support team, yet the funds remain inaccessible.

I seek the immediate and full withdrawal of the $615,787.31 USD that is rightfully owed to me. I request AskGamblers' assistance in mediating this severe and protracted withdrawal dispute."
"I have clear and extensive screenshots of my chat conversations with PlayOJO support, demonstrating:

My attempts to withdraw funds since October 26, 2024.
The casino's explicit admission that the issue is on their end and their fault.
The ongoing delay and lack of resolution.

Desired Outcome:

"Full and immediate withdrawal of the $615,787.31
staus Rejected
$615787.31

Complaint Statistics

Resolved 424
Avg. Amount $ 3,419
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

Review this casino

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Player rating
7/10 444 reviews

Top reviews from our players

Decent selection of games IF you can get them to work. Other than that there’s absolutely nothing positive about them. Listen to the other reviews before joining.

Customer service is useless & you’re either greeted by a bot, kicked out or not responded to! 36 hours I’ve been waiting for my withdrawal to be processed which is over their stated 11 hours! Absolutely atrocious customer service

Hi without your PlayOJO username its impossible for us to investigate your claims The OJO Crew

user avatar

Everything :)

Being an A Lister is pretty sweet.
Fast withdrawals.
Awesome kickers and amazing VIP Managers to take care of you and spoil you when deserved it.
I've been a regular player (Or celebrity as they call me lol) on OJO for years... they are definitely my #1 casino.

Honestly nothing. No negative things to say other than the live chat support isn't what it used to be. It's also got some issues at the moment but I know they are working on addressing it.

thanks for your review and positive comments good to see you enjoy playing at PlayOJO

user avatar

Nothing - see below. I wanted to play but they wont let me even though I have verified. I am beyond upset with their customer support. You can’t get hold of anyone and they never respond to emails.

I am infuriated. I deposited and then they said they needed to verify before I can play with that money. Fine. Sent in the documents they asked and I got an email to say they’d been verified.

Then I try and play and it still says I can’t play and to contact customer support. Except there isn’t any customer support! They don’t respond to emails, and it’s just a bot for on the chat that keeps going around in circles with no help. I ask to speak to someone and it says sorry we use a bot - the ONE time they transferred my message to the support team, they still never got back to me!

I am so beyond annoyed that my money is sitting there and I can’t get it back out. I am about to take this further. DO NOT play at this casino.

Hi its very unlikely we don't allow you to play unless there is an issue that you are not reporting in your post if you PM us your username here we can investigate further The OJO Crew

user avatar

I like playing on the slots and slingo games I often deposit weekly small bits here and there for fun. Easy to log in and navigate around. I like the kickers and offers for free spins and stuff. Keeps me coming back.

I dislike the withdrawl process. 11 hours is not a true representation. Withdraw 11am I expect 10pm my money to have been processed but sadly not still waiting. Whats more frustrating is lack of customer service emails dont get answered. Live chat is none exsistant ... finally got an answer on facebook to be told all is well no documents needed withdrawl will be with me by tonight. However its 11.40pm and still player pending og which I have just researched and acrually means documents required. I log back in and see you need my card details photo etc all good and well if facebook agent had told me that. So now I await documents to be verified then withdrawel to be processed. Everythings just so long, it' s annoying as I like Play ojo !!!

Hi Thanks for your review the withdrawal process is 11 working hours, we don't process payments 24 hrs so keep this in mind if you win at 1 am in the morning. As soon as the payments department opens the next morning the process begins Regarding live chat, it gets really busy especially at peak times so if you cant get through you can now leave a ''chat''message which one of our Agents will answer as soon as they are free Apologies for any delays we try our best to get back to everyone as quickly as we can The OJO Crew

user avatar

I really like ojo casino it’s a friendly site I’ve withdrawn with no problem until today still waiting for a processing email but hoping the reason is they are answering hundreds of emails waiting before me… But will update on site when I receive winning. But overall I don’t understand all the horrible reviews, ojo is one of the best in my opinion. Keep up the good work ojo.

B

Thanks for your review and great comments we will pass it to our colleagues who always get a huge kick hearing from happy and positive customers the OJO Crew

user avatar
Inactive user
1/10

Stay away from this casino at all costs, my experience with the customer support lack there of is horrendous, they claim to have live chat but its just a bot, they haven't responded to any messages after 48 plus hours, and haven't sent any emails regarding my documents which at any other casino get verified in minutes, its going on three days and silence, the 5 stars they have all makes sense now.

Everything, i will never gamble here again and i suggest everyone to do the same and avoid, lots of games dont work and the horrible service needs alot of work, just like the other reviews state the same problems. Its one casino you should avoid. I never take part in any bonus and always provide my documents before i play, so the issues are all on the casino.

Hi Sorry to see your frustrations with our casino but I must correct you on your major point. We do have live chat 24/7 and we answer hundreds of chats daily but it does get really busy at peak times in different countries . And for these busy times we have added a new feature where you can leave a message so one of the operators can answer you when they are free. if you PM us your username we can investigate and get back to you with any info you requested The OJO Crew

user avatar

Withdrawal as much as you want without limitations. What's not to like about Play OJO? This is a casino made for people to get the most bang for their buck. No wagering requirements. Keep everything you win on bonuses. Money back on every single bet with ojo plus, exclusive slots tailored to their website, and an absolutely impressive line up of prizes that you can earn through prize twisters or the OJO wheel free spins games. If that isn't enough, which it should be, you can sign in to your ojo account and play the masked singer for a chance to win free prizes. What's the catch? There isn't one. Even when I don't have any money to play with I end up winning free spins or free cash on the masked singer without wagering anything! That's crazy. Nobody else in the game even does this. The kickers are what really makes this casino special also. You can expect to be rewarded on every deposit you make. I redeemed a 100 free spin kicker for a 10 dollar deposit and Ojo lets me actually keep the bonus money from those 100 spins? I love you Play OJO! You wont find a better place to play. I am giving Play OJO a 10/10 because this is the coolest online casino I have ever seen. The OJO crew verified my account in less than 24 hours which is much faster than their competitors. This is how it is done boys. I will be playing at your casino a lot more often now that I am aware of all the cool deals you can get here.

It could be a little scary not knowing the processing time for your withdrawals. As it is said sometimes OJO will hold it longer. Aside from that and requiring a little patience for customer service this place is the best.

Hi Thanks for your review and kind words You have really nailed what PlayOJO is about and we hope you have lots fun and success playing with us in the future ! The OJO Crew

user avatar

They have a wide variety of slots and other games to play. I like the search function on the site as its very responsive. The bright colors of the website are a perfect balance between sleek and modern.
I have never really had any issues with withdrawals.

Where is the customer support?
I deposited £50 with the kicker 50 free spins. I wagered the 50 and still haven't received the free spins. Also I have contacted their support through live chat twice and email and STILL HAVEN'T received a response which has led to this review.

Guys you need to bring back your live chat support or at least responsive customer service reps.
You guys have a rating of 5 and that should honestly concern you guys giving the competition out there.

Can you add the 50 free spins please?

Hi thanks for the review If you still haven't received the free spins please reply or PM us with your username and we will check for you The OJO Crew

user avatar

A lot of games and nice website. Offer frequently bonus offers and free spins are without wagering. I also like the tournament that they offer and some freeroll tournaments.

Terrible customer service. Live chat don´t work and they don´t respond to all e-mails. Had a problem activating free spins that got after making a deposit. Initial respond from them was try different browser and empty history etc.
This did not help and they don´t respond.

Awesome games and lay out good promotions always reward system. Is a very good set up but, not much good to say about their (not so live) chat it’s insane.

TERRIBLE CUSTOMER SERVICE send a message on Saturday about a kicker that wasn’t granted to me (free spins plus spin surprise the following day) and Still NO REPLY whenever you open a chat it says response time “a few hours”.
You better count on a few days.

Hi thanks for your positive feedback Regarding your comments of our Support, on checking your account I see we replied to you 2 days ago on 6th December unfortunately for the offer you are referring to , the min deposit for the offer was 25 but you deposited 20 so didn't trigger the reward We did offer to give you some free spins for your last deposit but you never replied. The offer still stands so if you want the free spins please contact Support to let them know the OJO Crew

user avatar

PlayOJO Casino News

Read all news about PlayOJO Casino, check for updates and stay tuned for exclusive bonuses.

PlayOJO Live Casino Show Started on UK Television
Industry PlayOJO Live Casino Show Started on UK Television

PlayOJO Casino launched its exclusive live Roulette show on Channel 5 in the UK on 8 August, giving the audience an opportunity to participate in the live stream of the exclusive live roulette table game.A Different Concept of Live Casino TVPlayOJO, the SkillOnNet flagship casino brand, worked with All Response Media agency and Channel 5 to bring the show live. French TV production company FruitSalad was also involved in the project.Channel 5 TV viewers have a chance to take part in the live stream of PlayOJO’s Live Roulette table action between 1 and 3 AM, and the winners are featured on the screen during the show. PlayOJO’s live Roulette table is powered by Pragmatic Live, Pragmatic Play’s live casino branch.The late-night show is hosted by Kellie Gnauk, who played the role of Valkyrie in the Bat Out Of Hell: the Musical, and David Butler, the TV host for the French football team and Ligue 1 reigning champion, Paris Saint-Germain (PSG).Enhancing the Live Casino ExperienceIntroducing the new live casino TV show came after PlayOJO launched its ‘It’s Alive’ integrated marketing campaign to promote the live casino content.Andrew Steddy, Head of Global Product Marketing at PlayOJO, commented on the company’s efforts to promote live casino content: A core objective this year was to raise the profile of live gameshow and casino games on PlayOJO and be the first choice for players looking for an online live casino experience.“Early signs are extremely encouraging for both the game and the show. It’s another great project from the PlayOJO team, and I’d like to thank FruitSalad and Pragmatic Play for creating the show and the live game, and All Response Media and Channel 5 for their work putting the opportunity and deal together,” Steddy added.PlayOJO Casino already offers gameshows such as Monopoly Live, Crazy Time and Mega Wheel to its audience and provides various live table games to its casino players.

SkillOnNet Reinforces Live Casino Offering With Ezugi Partnership
Industry SkillOnNet Reinforces Live Casino Offering With Ezugi Partnership

Award-winning operator and platform provider SkillOnNet expands its market-leading Ezugi Live dealer games portfolio to provide players with well-known casino brands, such as PlayOJO.Promising Collaboration Ezugi has collaborated with SkillOnNet to expand the market-leading games library of this award-winning operator and platform, which powers some of the greatest online casino brands in the world.As a result of the agreement, customers of reputable online casinos like PlayOJO Casino, Slingo Casino, Spin Genie Casino, Metal Casino, Genting Casino, and others may now take advantage of the realistic and engaging experience offered by Ezugi's Live table game collection.Players can now enjoy well-known games, including Cricket War, Andar Bahar, and Speed Roulette. The tables are set up in classy studios, and the games are conducted by knowledgeable dealers who know how to elevate the player experience.In the following months, Ezugi's games will be gradually introduced to SkillOnNet brands with an initial focus on the UK market and all Malta jurisdictions.In the following months, Ezugi's games will be gradually introduced to SkillOnNet brands with an initial focus on the UK market and all Malta jurisdictions.Unique Experiences With this agreement, SkillOnNet will now access more than 3,000 titles from tier one providers, including NetEnt, Big Time Gaming, and more, including slots, jackpot slots, table games, Slingo, bingo, instant win scratch cards, and live dealer games.Live casino is immensely popular with players across the SkillOnNet network, so we are always striving to add additional high-quality games to our offering to ensure that we continue to provide the greatest experience, said Jani Kontturi, Head of Games at SkillOnNet.Ezugi is a true innovator in the live casino industry, and its game library provides a unique experience. Titles like Cricket War help our businesses stand out from the competition, and promotions like these make PlayOJO and EU Casino the top destination for gamers in Europe.Business Development Director at Ezugi Pang Goh stated, Having our suite of Live dealer titles added to SkillOnNet's gaming catalogue is a significant occasion for us. SkillOnNet is a leading iGaming operator and platform in Europe and beyond.Each of our games has been created to give exciting and enjoyable experiences from the first game round to the last. We anticipate that gamers at SkillOnNet's casino network will find them quite popular.

Nolimit City Games Make It to SkillOnNet Portfolio
Industry Nolimit City Games Make It to SkillOnNet Portfolio

SkillOnNet has announced a partnership with Nolimit City, which will see the casino supplier added to the SkillOnNet online portfolio.All Things PartnershipNolimit City's full selection of casino games, including Mental slot, San Quentin xWays slot, and Tombstone R.I.P., will be available to players at online casinos such as PlayOJO, Slots Magic Casino, and others. With this cooperation, SkillOnNet now has over 3,500 games in its repertoire, ranging from online slots to live dealer games.Nolimit City has a strong and dedicated player following thanks to the remarkable mechanisms the team has designed and integrated into its slots, in particular xWays and xNudge, which deliver unprecedented thrills and excitement, said Jani Kontturi, Head of Games at SkillOnNet.Nolimit City, he continued, will be a great addition to our increasing collection of the best online casino content on the market.Reaching New Consumer BasesBecause SkillOnNet has access to significant markets across multiple European and South American nations, the arrangement will allow NoLimit City games to be supplied to new consumer bases.We are delighted to see our games made available to players on the entire SkillOnNet Network for the first time, said Malcolm Mizzi, CCO & M.D. at Nolimit City. SkillOnNet powers a network of online casino brands in markets across Europe, and we are delighted to see our games made available to players on the entire SkillOnNet Network for the first time, concluded Mizzi.In early June 2022, SkillOnNet introduced its initial services in Ontario. The service now offers three of its most popular titles to Canadian players after gaining the Alcohol and Gaming Commission of Ontario's approval.

ORYX Expands UK Presence via SkillOnNet Deal
Industry ORYX Expands UK Presence via SkillOnNet Deal

ORYX Gaming continues to grow its footprint in the United Kingdom in 2022, announcing that it had struck a deal to go live on multiple casino brands operated by SkillOnNet in the country.The partnership with SkillOnNet is the latest in a series of agreements that have seen Bragg Gaming-owned ORYX rapidly establishing a presence in the UK market upon obtaining its supplier licence from the Gambling Commission in November 2021.Establishing a Strong UK PresenceFollowing a successful integration, games developed in-house by ORYX and exclusive content from GAMOMAT and Peter & Sons will be available to players at various casino brands powered by SkillOnNet, including but not limited to PlayOJO Casino and Play Million Casino.ORYX is looking to strengthen its presence in the UK further in 2022 with the SkillOnNet deal being the first in the series of many more to come.ORYX intends to expand in the United Kingdom further in 2022, considering that market's growth potential. According to H2 Gambling Capital, in 2021, the total addressable market (TAM) for the UK's online casino sector stood at approximately £4.1 billion.ORYX's parent company Bragg expects its TAM to increase six-fold in 2022 to over £13.25 billion, with the UK market accounting for under one third.Hitting the Ground RunningCommenting on the deal, Chris Looney, Chief Commercial Officer at Bragg, said ORYX has "hit the ground running in the UK", and it is "thrilled to have partnered with a number of leading operators so swiftly after receiving our UK licence."This agreement with SkillOnNet for the distribution of our content across their many brands is testimony to the player appeal of our content in the UK which we expect will allow us to continuously grow our share," Looney noted.Meanwhile, Head of Games at SkillOnNet, Jani Kontturi, shared his enthusiasm by saying that the operator is "always looking for exciting new content to add to our offering."ORYX brings a diverse mix of unique and entertaining games that we are confident will resonate with our players in the UK," Kontturi pointed out.

Pragmatic Play’s Wolf Gold Scratchcard Pays Out A Record Breaking £1 Million
Big Win Pragmatic Play’s Wolf Gold Scratchcard Pays Out A Record Breaking £1 Million

All too often we hear about players becoming instant millionaires thanks to online slots but this time it’s a different game. Pragmatic Play’s signature scratch game - Wolf Gold has just paid out a staggering £1 million. The online casino in question is PlayOJO Casino which is one of SkillOnNet’s most popular brands. A Record Breaking £1 MillionIt has been a triumphant win for both casino and players as they got to crown their very first UK winner of 2020. The punter, a lady from Blackpool in England also happens to be an NHS employee! The woman won a record breaking £1 million back on June the 1st and now places in the hall of fame as one of the biggest wins that has come from a Pragmatic Play scratchcard game. A player from the UK wins a record breaking £1 million from Pragmatic Play’s signature scratchcard game - Wolf Gold.It also marks a significant milestone for PlayOJO Casino too! Wolf Gold Scratchcard is an industry favourite for both video slots and scratch card players alike. Celebrating in BlackpoolThe UK has had it tough with the recent Covid-19 pandemic so we cannot think of a more deserving player, than an NHS employee! We certainly agree that celebrations are in order. And, as Pragmatic Play continues to remain a power player in this industry we are sure there are going to be plenty more of these to come. This CCO of Pragmatic Play, Melissa Summerfield was so impressed by the incredible win she said “We are happy beyond words knowing that one of our scratchcards generated such a notable win with an operator we have a wonderful partnership with.”Michael Golembo who is the sales and marketing director of SkillOnNet also added “Seeing our players win life-changing amounts is satisfying and rewarding… We are looking forward to announcing similar wins in the future, especially with new products from Pragmatic Play.”Enjoy Pragmatic PlayThe providers are now home to over 100+ online slots and games and you’ll find them at some of your favorite casino joints. Their games are available in multi-currency and multi-language format and in all regulated markets. They launch three new games every month and their Wolf Gold scratchcard game features a 3x3 grid format where you are required to match 3 symbols to win. Be sure to give it a shot, the next millionaire could be just around the corner.

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