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Planet 7 Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Planet 7 Casino is part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings. Therefore, we do not recommend this casino to players.
- E-Wallets 7-9 days
- Bank Transfers 7-9 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
- +1-866-725-1109
- +1-888-402-2065
Complaints
Read the complaints other players have left for Planet 7 Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
I like how they lure you in, even though they don't have one positive feedback on the whole internet they somehow get players in
Don't even bother depositing here, I don't even have to say anything because every feedback is negative here. I wish people would use more social network and see that this is just a waste of money and time.
If you read this and want to help other players not to be scammed use your social media power and help stop Planet7 from ripping off players.
Every legit Casino has social media open, Planet7 has closed it so they can continue their scam operation. I checked their Twitter and it's been abandoned
Been playing and have deposited over 100 bucks in the last month and Im still not able to withdrawal and Ive done 3 live chats with customer service ..
I sent all documents and forms as were required and they wanted to continue to tell me that they dont have them when I sent screenshots of proof that I sent them in, and waited longer then the required days.. The whole casino is bs and unprofessional. Worst online casino by far.. they are easy to take money but try to play you and take ages when it comes to your winnings.
Avoid this casino, takes ages to pay anything, and when you finally are paid, they have taken chunks of your winnings and make up some excuse that youve never heard of or made aware of. AVOID!
Planet7 casino does not pay. I have been trying to get my withdrawal for about 6 weeks now and have not received funds. Go to online help desk and they say send questions to generic payment email. I advise to stay away from planet7 casino. All I get is the run around. Wasted quite a bit of money at planet7. Lesson learned.
Nice casino. Play and win often. Quick to take money out of your account for deposits. I’ve one quite a few times. Close to 5 times and have received my money through bitcoin pretty quickly. But now I can not use bitcoin so it is going to take even longer now.
When you do win it takes forever for you to receive your winnings. I have had a withdrawal of $2,500 that I requested with bitcoin on October 24, 2018. It was approved but I wasn’t allowed to withdrawal using bitcoin for whatever reason. I was contacted about changing my withdrawal. So it just sat in my account for almost two weeks before I came to the chat asking what was going on. So now my two options were, receive a check OR get a wire transfer which I really didn’t want to do either so I agreed to a wire transfer but they couldn’t transfer money to the bank I belonged with so I was forced to open up a new bank account in a bank they can wire money to or request a check but wasn’t looking to walk into my bank with a big check like that from an unknown issuer. So I choose to open up a bank account on November 8th, I then sent over my account information to their financial department via email and within 40 minutes I received an email back saying that they updated my withdrawals information and sent the money to their third party processors. Thinking I would receive the money within a day or two. Well it is now November 13 and I still haven’t received my money and everytime I go back to the live chat I keep getting the whole “we sent the money there isn’t anything more we can do from our end. You will just have to wait”
Everytime is always a time frame. Never a definite answer. Always a run around!
- Very nice looking casino, good selection of slots
- Bonuses are like no where else in the world, and wagering way lower than any other Casino
- If you win, you actually lost because then the frustration of withdrawal begins
- when withdrawing to Bitcoin, balance goes away with no slot to insert Bitcoin address and no one ever asks you for bitcoin address either ( smells like scam already )
- Operators clueless what is going on with your account or I think just playing dumb is how they trained em . I get email my account is now confirmed and days later I ask operator why is my withdrawal denied and I get '' did you send in the documents '' LOL Hello, you pulled my account up sir, you can't see it's confirmed ?
- Bonuses are incredibly high with lowest wagering requirement I ever seen anywhere but based on never ending withdrawal issues are only to pull you into depositing
- so many complaints about late payments up to $5000 but you never see any complaints from $20.000 to $50.000 like their Jackpots are advertised (fishy) Makes you question how they can pay so many players up to $50.000 but can't pay me or others as little as $200 . My opinion those JP are not real. Slots are software and software can be rigged. So they just pump in the deposits advertising high JP and then release Jackpot back to themselves. And me playing there for years I haven't seen any Jackpots either but if I pull up my CC report for all the years I would win a huge Jackpot myself if I never clicked on their site
Great customer agents on live chat and very clear on instructions and help but that is where it ends
Super slow to payout even with submitting all verifying documents...gives you a run around all the time
They gave me a $50 no deposit bonus when I complained about not recieving my free spins.
The $50 "bonus" had a min/max capped withdraw amount! If I won anything over that it would be zeroed out of my account once I choose to withdraw! I couldn't withdraw less than $100 either! The bonuses seem good but they have catches that no other online casino has. That is the absolute worst I have come across! You also can't get withdraws paid back to your registered credit card which means o ly a bank transfer or by e-wallet which I don't have. Bank transfer cost me a lot in bank fees so that isn't desirable. Not a great casino.
Love the selection of games. Love playing it on my phone while watching tv
Super slow to pay out even with all documents current. Payouts are getting slower with each withdrawal. Will stop playing soon
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I like there graphics and bonuses but honestly that's about all.
Good luck getting paid, good luck with there customer service. They pacify you til no end making everything sound legit but are far from it