Page 5 – Player Reviews for Planet 7 Casino

This casino has a lot of great games to play and they are always offering daily promos such as free spins.

The only downside is that the payout is too slow. I've been waiting for over a month now and have yet received anything. If you are trying to get a hold of customer service I advise you to use the online chat its faster.

A lot of good slots. Good bonuses. Big payouts if play a decent bet. I've won 2500 and 5000 in last month and been paid via bank wire.

You must be aware of what bonus you use because of restrictions. I use no max cashout bonuses usually 200% match. If you use a higher one there is probably a max cashout of 10x. They are very open about it and you can talk live chat very quickly and they are very nice and honest.

The negative reviews are mostly from people winning on restricted bonuses. This is the only online casino that I have cashed out on. After you give all the docs they can bank wire in about 5 days for me. Don't bother with check. It's gambling people, you can't win every time. But I have successfully won and got paid multiple times. I've played them all. I recommend talking to live chat before depositing they will help you. BTW the 2500 was won on Achilles and 5000 on Nova 7's. Also my normal deposit is only around $50. Play until your up then up your bet! Good luck.

Not winning the BIG ONE! The interface needs some work. Some games wont maximize or adjust sound.

The only 2 things I enjoy from this lousy casino is their daily free spins and Enchanted Garden 2 slots.

LiveChat is a completely and utterly shocking joke! They're constantly always disconnecting me from chat. Response is way too too slow. Payouts is super slow, even with a wire transfer! Still waiting for a wire transfer of $2,500 and have yet to get any firm response from LiveChat, regarding the current status of my payment.

Casinos are suppose to be 24 hours 7 days a week with Staff available to help w/ all of it's customers questions and concerns, payouts should be paid right there and then, regardless of any casinos being "Online."

****I would definitely not recommend this Online Casino to anyone whether you're from the US or outside of US.****

I like the concept of the casino. It makes you feel like you are there in reality.

I have been waiting on a withdrawal since the beginning of August. Every time I speak to a representative they give me the run around. They are full of scams. I don't understand how it is so easy for us to deposit money from our accounts but when we want our winnings it's a big game. I would not recommend this online casino and I won't be depositing again. A waste of money.

I have found that when you win there is always some sort of rule that makes you unable to withdrawal any of the money you won fairly. I won $1000 and tried to request a check and today I learned that I used "mixed promotions" so they took the money completely away and I will not a see a dime of it. A complete scam. You can't use any of their promotions to actually win but every time you log in it is asking you to "click here for free spins". Had I realized with all their convoluted rules that by clicking on those it would void me from actually winning anything real I would have never done it. BIG WASTE OF MONEY. On top of that I had to contact them on the status of the withdrawal because they give no information and no one bothered to contact me to let me know it wasn't going to happen.

I do not like casinos that have cheats written into their software.

This casino and I would guess all of their sister casinos are cheating players.I am now certain of it. I have made a couple deposits at this casino to the tune of about 500 bucks. I was winning and at one point.I now kick myself for not cashing out. I lost all of it, I couldn't win a spin on any game. Completely ridiculous and I was beyond frustrated. I watched the reels stutter and what appeared to look like a winning spin would end up a loser. Many times when I hit to stop the reels they continued spinning and spinning and took sometimes 20 seconds before they stopped.So, I opened up my task manager and made the window small and left it open on the screen and I observed it as I played.(you can not play in full screen mode if you want to do this).Every single time my reels stuttered and the outcome of the spin changed, a com surrogate opened up in the processes window.I watched this happen well over a thousand times.So, I'm not speculating or suspicious that this casino cheats, I know they do.I would urge all of you who play at this casino or any other casino to open up your task manager and open the processes tab.Then just watch to see what is running in the background processes.Random my ass! I will bet money that you will also see com surrogate pop up over and over again- (I always right click it and end task and it returns moments later to change the reels).

The other issue that I have.I have never had an organizations tell me that they need photo copies of my credit card, front and back, a photo copy of a bill to prove my home address, a photo copy of my liscense...I was extremely uncomfortable to send off photos of this stuff, alls someone needs now is my ss# and they have everything one would need to steal an identity.

Like most people, I enjoy the quality of the slots and graphics. My most recent love is Pirate Isle. I can easily get over $1500 ahead - but just as easily loose it.

Like everyone else, the payout speed has been horrible. They claim it takes 2 days to process your request which means the money sits there for 3 days - an easy target to go back and gamble with. I went through my $1500 winnings this wa (bad me ;-) - then there is 7 days before they send the check - well supposed to be. It's been 12 and they still have not sent mine. 3) It is a bit sketchy when they tell you not to tell the bank that the money is from an online casino.

Once they have your winnings, you can reach out and chat with support, sure -but they say the same thing there's nothing they can do - I reached out to ally who is supposed to be taking care of these delays, but just got a form email saying there are delays. Then they don't offer any incentives for the inconvenience either. Something should be given. I'd be happy with free slot play.

I love the games.You are able to speak to a VIP Host. Customer service reps are very friendly. If the payouts did not take so long I would play on there more often. Live chat reps respond very fast.

The payouts take way to long. I had to make a complaint on AskGamblers to get my winnings. Received everything I was owed 2 days after my complaint was published.

When you are given a bonus, if you win the bonus is deducted from your winnings. Better to play with your own money.

I enjoyed playing with planet 7 because of the numerous bonus offers and daily free spins. Also deposit methods are not complicated.

Even Though depositing is easy I can't say the same for withdrawal. I have been attempting to make a withdrawal since 8/8/16. I was denied several times due to "documents", I have sent everything needed multiple times to every email I can get.

I connect with chat everyday not to be a nuisance but to get a insight on the status. If I were given a email on the status or a update I wouldn't even bother.

I am beginning to think that I am not gonna get a payout.

If the payout process was less of a hassle I would recommend and even return.

I love the games at Planet 7. The slots are a kick and they are indeed loose. They also have a fairly good mobile interface for some of the slots.

THE PAYOUTS. Their web site says:

Planet 7 Casino prides itself on providing prompt payouts. All withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request. Your payment will be made within 7 business days after approval. We will notify you by email when your withdrawal is requested, approved and sent.

That is complete BS. My first payout was approved Aug. 3. It is now the 16th. I'm still waiting for my check. Heck, I'm still waiting for my payout "sent" email.

I requested another payout on Aug 6. Still hasn't been approved. Live Chat no help: "We will escalate and it will be approved within 24 hours." That did not happen. Both of my emails to support, which promises to answer you back within one business day, have been ignored for days. Live Chat still no help: "I'm sure it will be approved shortly."

Bottom line: I love playing here, but I'm not going to anymore because of the false info on their website about payouts. I have yet to decide if the process is slow, or if the casino has simply disappeared off the face of the earth. I would not recommend this casino to any U.S. player.

I like the games Planet 7 offers, various deposit methods.

The Slots are not Tight at all. You can win money here!! Nobody can "Win" off of every single deposit they make. But my 1st withdrawal was done using No Bonus at all.

Deposited a few more times, didn't win anything and then used a Deposit Bonus, I won off of it and requested a Cashout. Got verified after sending in all documents and it went smoothly. ..

It does take a little while to get paid but they have always paid me. Really think the reason for the long wait on payouts is because it is hard to send checks or wires to players in the USA and to find a Great Processor to do just that.

And I see people on here thinking a Casino is "Fishy " cause they don't want you to tell your Bank it's a Gambling Transaction... Really ??? Folks read the Gambling laws in the United States, yes the law is not specific but the Banks have AGREED with the Goverment NOT to process "Known" Gambling Bank wires, Checks, Etc..Soo NO never tell your Bank that your check is from Gambling winnings !!!

Educate yourselves before you Deposit & Gamble in your Country of residence ... Lord and I don't even work for Planet7 .

Long payouts need correcting, and I didn't like the fact that I no longer am eligible for the Free Daily spins as a depositing player ( that was Cut off the day I requested my 2nd withdrawal) and since that 2nd withdrawal I can no longer use ANY No Rules/No Max Cash out Bonuses. I never abused them, as my 1st payout was from a deposit using NO Bonus of any kind. I made more deposits using Bonuses, then I got a Win with 1 and Cashed out.

Then Poof, no daily spins from then on. Now I can only use Bonus Codes with wagering 30 times and a Max of 10 times my Deposit to Cashout.Basically I can NEVER hit a jackpot and expect to be paid.

Manager stated: I didn't need Daily Spins or No Rules / No Max bonuses to Win anymore.Doesn't make sense to me. I do give credit where credit is deserved and "Tawni" that handles complaints on here is Top Notch. She gets things moving and things done and gets people PAID!! She deserves a huge pay raise for the stuff she puts up with on here.

This is my review, I will raise it up more stars once payout times improve and the "Bonus thing" is straighten out. For Depositing players.

I really like the layout of planet 7 casino.. and the RTG software

Friendly staff have had several withdrawals, first one was slow but since they have been taken care of in a timely manner.

I am waiting on 4 current withdrawals.. they will be taken care of soon I'mean sure only been 5 days....

Slow payouts.. .my only problem. I would recommend this casino...

Great games and support is just wonderful ! I don't know why everybody has problems with this casino I think its a all around fair and fun.

Yea payment is a little slow, but I've been getting my winnings, that's what counts right!!

Nice games, no deposit bonuses between deposits, friendly chat support

Very, very slow payout. I tested a small payout ($100) and it took 6 weeks to get it, ONLY after filing a complaint here. Then the only withdrawal method for US is by foreign check, so had to physically go to my bank branch which is 45 minutes away. Then got asked all kinds of questions about the check by the teller, and it's not clear when my bank will release the funds to me.

I don't even want to play here any more because I feel like dealing with the winnings is not worth the stress. Can't recommend to anyone in the US. Look for ones that do wire transfer withdrawals.

Some games; but avoid to play on this casino they change rules as you get any wining to not giving you this.

I register onto Planet 7 Casino; after I played my welcome bonus and reach the minimum for taking out my wining and after no response, contact chat support and they block my account and told me that I am not eligible for bonuses but NEVER let me know this; even while I was playing from my Tablet or PC not get any information about this.... PLEASE AVOID PLAYING IN THIS CASINO AT ALL!!

Its kind of hard to like something when its not doing there part (like paying there payouts). The free spin are nice, but they take all your winnings back too (more a dislike)!

Nothing but excuses about payouts, and I'm not the only person that is having this issue.. so its a 1 star tell I receive my pay put winnings. But more then likely I will not be playing on this site along with there sister sites as well... STAY CLEAR unless you want to WAIT ages for your MONEY AND GET JERKED AROUND!

They make up reasons for not paying and keep requiring you to jump through hoops trying to avoid paying. They tell me they cant send a check because of massive delays and to do a wire transfer into my bank. They will not send to intermediary bank and there are only 2 banks I found that allows direct foreign wire transfers so I had to open a checking account at one of those banks. Still waiting.

I have been patient as possible with planet 7 about my APPROVED WITHDRAWALS; one for $1900, another for $365 and another for $1455. Now I have contacted the casino via live chat and they explained to me that the issue is no longer in their department, that it's in escalations. Now I contacted escalations and payout but no one has yet to inform me of anything. I'm one that is a very patient person but when I feel like you are giving me the run around, then that's when I have a problem.

In case planet 7 casino wants to reply and explain to me why I'm not being treated like the same person I was when I played with this casino; my user name is alligator 61.....

SCAM!!!!!

I legitimately won $1,000 but they gave me every excuse that does not make sense and now my widthdraw is $600...but that was 4 months ago. I have contacted them countless times and they just will not give me my money. They find out every excuse as well to not pay me. Its usually a waiting game. They say it will be there by a certain date then when its not and you call, they start the process over again. BEWARE

Hi, I recently started using Planet 7 Casino, and have been very satisfied with pretty much everything. I personally do not understand people complaining because through live chat, it is possible to talk with representative right away. Representatives are very kind and willing to help. The games seem to be pretty fair (software games, if you don't think ), and I like the fact that they also offer live games. I recently asked for withdrawal and it has been approved. I was given a call about when and how the checks will be delivered. I think people should definitely read company policies that are easy to find in the internet before complaining.

This really is a good casino (Please see the dislike section for my rebuttals about what people complain). What people should be aware of is that normally websites like this have statistical bias, meaning that it is mostly the ones with very strong opinions who leaves reviews (and that is mostly dissatisfied customers, because satisfied customers do not spare time to write reviews).

So far, my personal experience with Planet 7 has been awesome. I do mean it. I was really scared about playing online casino in the beginning, and thus did tons of research before I did. I compared a lot of casinos, and I tried tiny bit of money in each website to see any signs of red flag. Now, I am sticking with Planet 7.

Based on my observations, it seems to me that most of the disputes uploaded here have been resolved, and Planet 7 casino seems to comment very quickly to people's disputes. If they were scam and they do not care about customers at all, they would not even bother spending time to leave comments for open disputes. This is a long review, but I just wanted to leave this because I personally felt bad about this casino, which I enjoy using, being depicted badly.

The average rating of Planet 7 is pretty high in some websites, but here there seems to be a higher concentration of bad reviews. I just wanted to balance that out by adding my opinion.

The following may be the things that people may complain about:
* This is more like my counterargument: But I do not think you will complain about the following once you know these before you play (When you are about to use a company's service please study the terms and conditions, and please do not complain about publicly notified policies).

1) Slow payment - Yes, it takes about ~5 business days until approval, ~7 business days until processing + additional shipping period. It may take up to 3 wks for you to get the money. HOWEVER, it does not mean that it will not be paid. [Also, there is a certain amount of processing fee (FedEx etc.) $20/$40 depending on the amount.

2) Slow representative response - Use live chat instead of email. Live chat is available 24/7 and it connects you with representatives in a few seconds. Email response takes some time. Based on my experience, it may take about ~3 days to get a response.

3) Withdrawal restrictions - Most casinos do have some sort of restrictions. Casino does not exist to give away free money. By getting some bonuses, one should expect to have some strings attached to it. Please read the terms and conditions of bonuses before redeeming coupon! Please do not complain about this fact, because some playthrough rules exist in every casino, and based on my experience, their requirements are not too different from other casinos.

The are unresponsive and will not honor payouts if you win. BEWARE OF THIS CASINO!

Absolutely nothing.

Their game rules have loop holes that will cost you. There's a reason why they are ranked as badly as what you see here. After I was ripped off, they keep calling me incessantly to make more deposits.

I cannot imagine any organization operating as badly as they do.

Too bad I couldn't give it zero stars cause that is what they deserve.
Absolutely horrible customer service, doesn't follow their own withdrawal guidelines. Chat talk gives you the runaround, and overall a site you want to absolutely stay away from unless you like waiting 2-5 months to get your money.
Gamblers you should avoid Planet 7.

I was approved three withdrawals and they were all processed and paid. The dates for the approved withdrawals were Jan. 18, Jan. 27th and Feb.2. The check I received was dated Feb. 18. The check reached me by FED EX Feb, 22. The three withdrawals were combined as one check which was great as I only had to pay a processing fee of $25.00 once and it was deducted from the withdrawals. USA players must never tell the bank that a check is from an online casino.

Planet 7 does pay but read the rules for any bonus. Some do require a deposit. Some do require specific playthrough. Others do not.

They are not quick to pay but they do pay. Live chat is great. Your complaints and questions will be answered. Pay out dept is only open specific hours. Ask when. You can call and they will answer if your call is not too late. A nice, helpful staff.

The casino will take 3 to 4 weeks to pay. Weekends are not considered workdays so factor that in as well.

So I had 2 bonus codes for planet 7. I used them and won $600. After a month it still said processing. So I had a live chat with someone on the site. They said after the first code I have to make a deposit.. And it was in the terms that I agreed to which is understandable.

Then he went on to tell me if I ever receive a check from them to NOT tell the bank where it comes from.. Very fishy.. I AM NOT getting in trouble for cashing a fake check. And I will not play any planet 7 games or any online gaming sites that are affiliated with it (Royalacecasino, dream casino, ect.) no way in hell.

Casino uses Real Time Gaming software, which I liked.

Slow to pay out, did not pay out what I withdrew. Gave me a runaround as to why. After I finally won something and withdrew, they closed my account and said I would be better suited to playing elsewhere. Avoid this cancer casino, play somewhere more reputable.

They will not pay you! With all the different bonuses/coupons they make it hard for you to get paid. It will definitely look like you're making money, but that money isn't really yours.

I DO NOT recommend this site. All they will do is take your money and then tell you that you can't withdraw because it is either attached to a bonus/coupon or they will make up a rule as to why you're not owed anything. STAY AWAY!!!!!

This casino has a great layout. The simple, clean, maroon, red color layout is sleek and fun to play on. Nothing frivolous or silly, just a nice adult style look and feel. Also, lots of bonuses are given and many have no play through requirement or withdrawal limits although you can expect your bonus amount to be withdrawn from your withdrawal request. Best of all you can request a check if you are a USA player when you have $100.00 in winnings, unlike most other casinos that cater to USA players that require a minimum withdrawal of $150.00 to $350.00 dollars.

You must follow the rules. Read the rules on withdrawals and deposits carefully. Start a chat or call an agent. I made a few mistakes that cost me about $270.00 in winnings but it was my fault as I did not understand the rules. Best of all this casino is loose. Payout percentages are excellent compared to other casinos I have played on. Play through of $5500.00 can be achieved. I've done it and you can too. Just don't stay on one game too long unless it is paying and learn the games by practicing. When things aren't going your way slow down, take a break. You can always comeback later.

Obviously, the slow pay. I have been paid three times and each time the check arrived 28 days after approval. But they do pay. The %15.00 service fee deducted from your check is to pay FED EX.

Variety of games. They have both web based versions and a desktop version of the games also.

Really bad game rules for some of the games. Don't assume that you know how the game is going to work until you read their bizarre rules or you will be certain to lose money.

I really like the slots. They have a
Good variety of games. Sometimes I actually have a run of winnings.

I filed for a $420 payout almost two months ago. I keep getting a lot of excuses, but no money. I don't trust them any more. Will be gambling somewhere else!