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    Restricted: Warning: Players may experience slower payouts, but will be paid.

    Planet 7 Casino

    1

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    Average Complaint Response Time: 2 days

    Restricted: Warning: Players may experience slower payouts, but will be paid.

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    Planet 7 Casino Review

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    Player reviews

    This is my favorite casino by far but I'm bias since I love astrology and astronomy, lol. There were...

    I was approved three withdrawals and they were all processed and paid. The dates for the approved wi...

    A lot of good slots. Good bonuses. Big payouts if play a decent bet. I've won 2500 and 5000 in last ...

    I fell in love with Planet 7...I started playing in April 2017, I had beginners luck I suppose.Plane...

    This is one of the best casinos that I have ever played on. The RTP is obviously higher than other c...

    This place is like your local grocery store... friendly, informative and most of all respectful. I'v...

    Enjoyed my time here a lot. I used their match bonus and made sure to follow the specifics. I unders...

    The way I described this casino to my friend after I played it is by calling it smooth and simple, p...

    This casino has a great layout. The simple, clean, maroon, red color layout is sleek and fun to play...

    Hi, I recently started using Planet 7 Casino, and have been very satisfied with pretty much everythi...
    General info & Latest Promos
    Website http://www.planet7casino.eu
    Established 2009
    Owner BTK Ltd Casinos
    Casino Promotion Planet 7 Casino: Up to $4000 + 20 Bonus Spins

    Planet 7 Casino is part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings. Therefore, we do not recommend this casino to players.

    Screenshot

    Planet 7 Casino Screenshot
    Casino details
    More Casino Details More details
    Responsible gambling info Responsible gambling info

    • Website

      http://www.planet7casino.eu

    • Software

      RTG

    • Deposit Methods

      MasterCard, Neteller, Visa, Bitcoin, American Express

    • Withdrawal Methods

      Bank Wire Transfer, Cheque, Neteller, Bitcoin

    • Withdrawal Times

      EWallets: 7-9 days

      Card Payments: Not offered

      Bank Transfers: 7-9 days

      Cheques: 28-42 days

      Pending Time: 5-7 days

    • Withdrawal Limit

      USD 2,500 per week

    • Affiliate Program

      Ace Revenue

    • Allowed Countries

      • Africa
      • Aland Islands
      • Andorra
      • Anguilla
      • Anonymous Proxy
      • Antarctica
      • Antigua and Barbuda
      • Arab Jamahiriya
      • Argentina
      • Aruba
      • Asia
      • Asia/Pacific Region
      • Australia [7]
        • Australian Capital Territory
        • Northern Territory
        • Queensland
        • South Australia
        • Tasmania
        • Victoria
        • Western Australia
      • Austria
      • Azerbaijan
      • Bahamas
      • Barbados
      • Belgium
      • Bermuda
      • Bolivia
      • Bonaire
      • Bouvet Island
      • British Antarctic Territory
      • British Virgin Islands
      • Canton and Enderbury Islands
      • Cayman Islands
      • Central African Republic
      • Chile
      • Christmas Island
      • Cocos [Keeling] Islands
      • Congo
      • Congo - Brazzaville
      • Congo - Kinshasa
      • Cook Islands
      • Croatia
      • Curaçao
      • Cyprus
      • Côte d’Ivoire
      • Democratic Republic of Congo
      • Denmark
      • Egypt
      • Europe
      • Falkland Islands
      • Faroe Islands
      • Finland
      • France
      • French Southern Territories
      • French Southern and Antarctic Territories
      • Gaza Strip
      • Germany [16]
        • Baden-Württemberg
        • Bayern
        • Berlin
        • Brandenburg
        • Bremen
        • Hamburg
        • Hessen
        • Mecklenburg-Vorpommern
        • Niedersachsen
        • Nordrhein-Westfalen
        • Rheinland-Pfalz
        • Saarland
        • Sachsen
        • Sachsen-Anhalt
        • Schleswig-Holstein
        • Thüringen
      • Greece
      • Greenland
      • Guernsey
      • Heard Island and McDonald Islands
      • Hungary
      • Iceland
      • Ireland
      • Japan
      • Johnston Island
      • Kazakhstan
      • Kiribati
      • Kosovo
      • Kuala Lumpur
      • Laos
      • Latvia
      • Liechtenstein
      • Lithuania
      • Luxembourg
      • Macau
      • Macedonia
      • Madagascar
      • Malaysia
      • Maldives
      • Malta
      • Marshall Islands
      • Martinique
      • Mauritius
      • Mayotte
      • Metropolitan France
      • Mexico
      • Micronesia
      • Monaco
      • Montenegro
      • Montserrat
      • Namibia
      • Netherlands Antilles
      • Neutral Zone
      • New Caledonia
      • New Zealand
      • Niue
      • Norfolk Island
      • Norway
      • Pacific Islands Trust Territory
      • Palau
      • Palestinian Territories
      • Panama
      • Paraguay
      • Peru
      • Pitcairn Islands
      • Poland
      • Portugal
      • Qatar
      • Reunion
      • Réunion
      • Saba
      • Saint Helena
      • Saint Kitts and Nevis
      • Saint Lucia
      • Saint Martin
      • Saint Pierre and Miquelon
      • Saint Vincent and the Grenadines
      • Saint-Barthélemy
      • San Marino
      • Satellite Provider
      • Saudi Arabia
      • Serbia
      • Seychelles
      • Singapore
      • Sint Eustatius (Dutch Island)
      • Sint Maarten (Dutch part)
      • Slovenia
      • Solomon Islands
      • South Africa
      • Statia
      • Suriname
      • Svalbard and Jan Mayen
      • Swaziland
      • Taiwan
      • Thailand
      • Tokelau
      • Tonga
      • Trinidad and Tobago
      • Tunisia
      • Turks and Caicos Islands
      • U.S. Minor Outlying Islands
      • U.S. Miscellaneous Pacific Islands
      • Union of Soviet Socialist Republics
      • United Arab Emirates
      • Uruguay
      • Uzbekistan
      • Vanuatu
      • Vatican City
      • Venezuela
      • Vietnam
      • Wake Island
      • Wallis and Futuna

    • Casino Type

      Instant Play, Mobile, Crypto Casino

    • Manual Flushing

      No

    • RTP

      Not stated

    • Currencies

      Euros, British pounds sterling, US dollars

    • Languages

      English

    • Licences

      Costa Rica

    • Company

      BTK Ltd Casinos

    • Established

      2009

    • Live Chat

      Yes

    • Contact

      Support Email: [email protected]

      Fax Telephone: +1-866-725-1109

      US/CA call Toll Free Telephone: +1-888-402-2065

    • Deposit Limit Tool

      No

    • Wager Limit Tool

      No

    • Loss Limit Tool

      No

    • Time/Session Limit Tool

      No

    • Self-Exclusion Tool

      No

    • Cool Off/Time-Out Tool

      No

    • Reality Check Tool

      No

    • Self-Assessment Test

      No

    • Withdrawal Lock

      No

    • Self-Exclusion Register Participation

      No
    Suggest an edit

    Planet 7 Casino Reviews by Players

    RATE CASINO AND WRITE A REVIEW

    Write a review
    SkinnyFats 1 review
    • Tennessee     Message
    Reviewed on April 23, 2022

    LIKED

    I loved the bonus options and how I was treated during chats if I had a question even made it to VIP 1 status yet once I made a withdrawal from one of their sister sites my VIP 1 was removed and bonus options are terrible 😔

    DISLIKED

    I dislike the fact that they are thieves, vanished my VIP status and in Mar I used a coupon code that was supposed to give me a free chip here in Apr but when it was time to get it I was told I was no longer eligible for it but they could give me a $15 loyalty bonus which is not even close I'm certain to what they are supposed to have given me.
    Jcm618 1 review
    • Oklahoma
    Reviewed on March 31, 2022

    LIKED

    Games selection is ok but they are all designed to sucker you out of winnings (see cons). Works well on mobile and ok on desktop. Lots of promotions....again see cons.

    DISLIKED

    Incredibly unfair and deceptive terms and conditions, all anti-player and should be criminal. For example, once completing ALL wagering requirements, it is still against their terms to play other games outside of the original promotion (even though it is actually over and completed). So, if you play a slots bonus, meet requirements, and then play something else like video poker with your winnings, they will deny your withdrawal request for breach of terms and all of your winning will be forfeit (ask me how I know). This is absolute garbage. The people that run this place should be ashamed, but I know they're not. I will not be playing here again and recommend others to not either. I should have read these reviews before I ever went there.
    Realmeez93 2 reviews
    • Florida
    Reviewed on March 30, 2022

    LIKED

    I like the promotions that are available. To be rewarded for using Bitcoin is a plus. Yet your actually dinged on it by having to play more for a play through bonus. Overall friendly support just not quick enough.

    DISLIKED

    I’m not exaggerating, it’s been over a month I’ve had this account.. I’ve yet to have my information verified so I can withdraw my funds. Other casinos you are able to call and contact someone about this. It’s been four weeks of me getting the run around to verify ONE credit card. I can only imagine when I ask to be paid out. Once everything’s withdrawn I’ll close the account.
    Johnnygotthebone 172 reviews
    •     Message
    Reviewed on February 17, 2022

    LIKED

    This place is like your local grocery store... friendly, informative and most of all respectful. I've made several deposits and withdrawals and only one time during the verification I was not pleased. My withdrawals stay pending for 24 hours which is not that bad. Once processed, MY bank is credited within 24 hours. My chat with support with support is above the norm, first class people. Bonus terms are above the friendly level. Would I give them an 11/10? no... but 10/10 is warranted

    DISLIKED

    I am not happy with the withdrawal limits here. Even though they raised mine, it is still too low for me to make higher deposits. The game selection for me is perfect but others may not like a few key providers that are missing.
    Tony1976 2 reviews
    • New South Wales
    Reviewed on November 26, 2021

    LIKED

    Good selection of bonuses and games.
    When I place high bets it seems to log me out when I want to change games which is strange. There is a lot of options cards keno and pokies.

    DISLIKED

    WARNING: Very slow with payments. I feel ill never get my Withdrawal request for $700 from 8th Oct. Gave payment details twice and they say it hasn’t been updated. Live chat has said they will escalate it but that’s what they always say. And they don’t respond to my emails.
    Keanu 1 review
    • South Africa
    Reviewed on November 12, 2021

    LIKED

    Good selection of bonuses and Rtg games

    DISLIKED

    I have placed a withdrawal on the 20th of October for $300 and it's still pending have been sending emails but no response. Live chat has said they will escalate it but when I followed up the agent said the escalation has received no feedback. Funny how they are quick to take your deposit but are extremely slow to payout your winnings
    btgking 2 reviews
    • Denmark
    Reviewed on November 6, 2021

    LIKED

    After reading all the reviews, I almost start thinking I have been playing at another casino than other people.
    I made a deposit with Bitcoin, went through very fast under two minutes. I lost my deposit, but I got some free spins that had 5x wager and no Max cashout. I won 1535$ and requested a withdrawal. The kyc of my account was completed in under 10 minutes. My withdrawal took a bit longer around 7 days, and I got them in my Bitcoin wallet same day it got approved. So I was very happy about that. Very limited selection of slots, but I like to play RTG slots sometimes. So thumbs up from me. I would of course prefer faster cashout but I am ok with it.

    I feel like this look Like a paid review, when all other complain. Maybe I have just been lucky.

    DISLIKED

    Everything is good at this site. Only a bit sad they removed a lot of the deposit bonus after cashout.
    Mamamary1 1 review
    • Kansas
    Reviewed on October 25, 2021

    LIKED

    I use to love this casino. I was a VP since 2013. Could get through to customer service easily and get prompt service. I was treated very well. Good comps to loyal customers.

    DISLIKED

    Started winning in 2020. Now I have to go through customer service which is clueless. Since I am ahead of the casino they now have made me an Advanced Skilled Player. I can only pick from 3 coupons, which were 20X playthrough and no max cash out. I got my winnings 2 weeks ago, which took 2 months, thanks to ASKGAMBLERS, and I finally won again on Saturday, but they had changed my coupons to 40X playthrough and only 10X deposit. Which mean I made a $35 deposit had to play it 40X and could only cash out $350. It is apparent this casino does not want my business anymore. It took 7 years to start winning. I lose money waiting on my pendings and cannot recoup it with those coupon terms. Sad part is after all this loyalty no one told me anything. I no longer get comp points, my loyalty bonus is half of my deposit. Very sad to be treated like this after all these years. So if you are looking for a casino to be loyal to you.......stay away!!!!!!
    adolf4869 1 review
    •     Message
    Reviewed on September 26, 2021

    LIKED

    Variety of games to play, other than that there really isn't much of anything positive about this casino. Pay out times are slow but they are quick to get your money though.

    DISLIKED

    I signed up for Planet 7 in August, played on a free spin coupon, and won more than the wager playthrough. Anyways it's taken them A MONTH to verify me.
    Now it's taken them almost 10 days and my withdraw is STILL PENDING! IVE BEEN VERIFIED TWICE..
    I would really like to get ahold of a manager.
    pyroman89 1 review
    •
    Reviewed on August 4, 2021

    DISLIKED

    They just give me runaround and don't answer my questions?
    I have been waiting 2 months just for 790$ like it should not take that long its says 7-10 days it has been 53days and still nothing
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    • 2 days avg response
    • 2 weeks avg complaint life
    • 3,473 USD avg amount
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