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Page 2 – Player Reviews for Planet 7 Casino
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Good selection of bonuses and Rtg games
I have placed a withdrawal on the 20th of October for $300 and it's still pending have been sending emails but no response. Live chat has said they will escalate it but when I followed up the agent said the escalation has received no feedback. Funny how they are quick to take your deposit but are extremely slow to payout your winnings
After reading all the reviews, I almost start thinking I have been playing at another casino than other people.
I made a deposit with Bitcoin, went through very fast under two minutes. I lost my deposit, but I got some free spins that had 5x wager and no Max cashout. I won 1535$ and requested a withdrawal. The kyc of my account was completed in under 10 minutes. My withdrawal took a bit longer around 7 days, and I got them in my Bitcoin wallet same day it got approved. So I was very happy about that. Very limited selection of slots, but I like to play RTG slots sometimes. So thumbs up from me. I would of course prefer faster cashout but I am ok with it.
I feel like this look Like a paid review, when all other complain. Maybe I have just been lucky.
Everything is good at this site. Only a bit sad they removed a lot of the deposit bonus after cashout.
I use to love this casino. I was a VP since 2013. Could get through to customer service easily and get prompt service. I was treated very well. Good comps to loyal customers.
Started winning in 2020. Now I have to go through customer service which is clueless. Since I am ahead of the casino they now have made me an Advanced Skilled Player. I can only pick from 3 coupons, which were 20X playthrough and no max cash out. I got my winnings 2 weeks ago, which took 2 months, thanks to ASKGAMBLERS, and I finally won again on Saturday, but they had changed my coupons to 40X playthrough and only 10X deposit. Which mean I made a $35 deposit had to play it 40X and could only cash out $350. It is apparent this casino does not want my business anymore. It took 7 years to start winning. I lose money waiting on my pendings and cannot recoup it with those coupon terms. Sad part is after all this loyalty no one told me anything. I no longer get comp points, my loyalty bonus is half of my deposit. Very sad to be treated like this after all these years. So if you are looking for a casino to be loyal to you.......stay away!!!!!!
Variety of games to play, other than that there really isn't much of anything positive about this casino. Pay out times are slow but they are quick to get your money though.
I signed up for Planet 7 in August, played on a free spin coupon, and won more than the wager playthrough. Anyways it's taken them A MONTH to verify me.
Now it's taken them almost 10 days and my withdraw is STILL PENDING! IVE BEEN VERIFIED TWICE..
I would really like to get ahold of a manager.
They just give me runaround and don't answer my questions?
I have been waiting 2 months just for 790$ like it should not take that long its says 7-10 days it has been 53days and still nothing
Layout of site is good, games are good. Payouts little bit slow, but have had no issues with this site. Live chat swift and helpful. Playthrough requirements are reasonable, bonuses are good, and unlike other casinos when you win they do not (or have not yet) stopped me taking bonus.
Payouts little bit slow, but certainly not as slow as some sites.
Nothing really else to report that I don't like at this site, and was surprised when I saw the negative reviews.
- Welcome bonus, but you'll see why this is actually a con.
- They USED to have live support. At least then you could talk to somebody, but that was over two weeks ago.
- Casino does not have any support available unless you deposit. You can not reach them by live chat or phone, and their e-mail servers do not work so your e-mails will be rejected.
- Over 14 days and counting, still no payout on my $100 winnings on a welcome bonus.
-When I first started on the casino, their support e-mails responded. After I completed the entire identification and verification process, they no longer respond to any of my e-mails.
Stay away. Everything about this casino says scam, especially the information they request for certain withdrawal methods.
A great variety of games and good software. Good response times on chat and emails. Great bonuses and on a good day it is easy to win. Network availability is good.
It takes forever to get paid. No matter how many times you escalate it does no good. I switched back to Sloto'Cash casino even though I had an issue with them they do payout in a couple of weeks. I don't understand why the long delays. A simple SQL query or daily report should be all it takes to verify the winnings and a simple check for documents. They take your cash instantly and then require weeks and even months to pay you. RIDICULOUS!
I actually won money, and after collecting winnings of 6k, I was downgraded from VIP1, and am no longer allowed to use promotions. The T&C claims if you are deemed by the casino to be a "professional" you cannot play with promotions (bonuses). This is ridiculous. It goes without saying we all play and at times pay good money in order to actually win. Also, my winnings were $14k. I gave 8k BACK to the casino.
Regarding payouts: the entire process was beyond brutal. I asked upon joining what I could proactively do to expedite any winning withdrawals. I was provided only the credit card authorization form. After winning, I had to come to Askgamblers for help to get my money. The casino makes it extremely hard to get your winnings, and they violated their T&C regarding payouts.
Regarding customer service: All the casino hosts are extremely pleasant. That said, they can provide nothing more than scripted, canned responses of "will escalate", "check back in 3 days", only to be told again "will escalate" and "check back in 3 days" and on and on. I have saved chats that are pages long, with nothing but unhelpful communication.
After I joined they actually removed their phone support, and responses to emails ceased. So you can only chat with very nice folks who can't provide real answers.
It's too bad as I liked playing at Planet7. Needless to say, I've closed my account.
Bonuses which are good for nothing, since you can’t cash anything out. There really isn’t anything positive that I can say about this site. It is the worst site I have ever played and even if you win you can’t cash out.
No customer service. No cash outs. Been waiting for three months for them to come up with a new excuse every time as to some new request.
Stay away from this site and save your time and money for a real casino. Even if you win, or even if somehow after three months they somehow pay you, your time would have been wasted by playing on their site.
Honestly, I can't find anything about this casino that I like. Only thing is customer service will answer you basically right away. But most of them have no clue what they are talking about. It's like talking to a robot... Nothing but copy and paste answers.
Everything. The payouts are god awful... Sooo slow. It takes forever for them to verify your information. If you withdraw, they take away your ability to redeem promotions. They literally told me, "You are a player who can play for a good amount of time with a single deposit" so they restricted my account to not be able to access their promotions. It's such a joke of a casino, I recommend staying away from them. Look at all of the complaints with people fighting to get their withdrawals... Coming to AskGamblers is really the only way to make sure you get your money.
I gave it 6 stars cause despite the horror stories I have read about the casino, I have had no issues what do ever with them. I signed up eons ago but never actually deposited money which led to me just not even playing or visiting the site, one random day 2 years later I decided to deposit money using a bonus, which I will later realize is NEVER worth it, but non the less, played, didn’t win, eventually deposited a couple more times, all bonuses, I could never get past the play though amount. Got an email for a no rules no max bonus, I tried it, and within 10 minutes turned a $30 deposit with $90 extra bonus into over 5000. I’m convinced the wait times are a way to get players to cancle withdrawals, and borrow from winnings, which in sadly what I did in multiple occasions. Eventually ending at 2000, I had to practice pactience and self control. Long story short, I ended up having a check mailed, which from start to finish took about 2 months to get. But none the less, I did indeed receive my winnings. Properly reads terms and conditions and be patient, you will get your payout.
Payout Time Frame
Play though if using bonus (avoid using if you can). Information requested for verification. Ask for way to much, exp in a day and age of stolen identities, your literally giving them everything they need to potentially commit fraud.
Did I said withdrawal time frame? LoL
They always email me back the next day, and I have won huge jackpots on their newer games, and I really hope they pay me out the $20K i have withdrawn. As long as I get paid out I will be happy to do business with them again.
The Hoops they make you jump through are ridiculous. I had to join a new bank because they will not wire money to Wells Fargo. They don't allow any phone calls, everything is via email or Live-chat. This would be fine if they were able to answer all questions correctly. I have provided them with all of the extensive information multiple times, and whenever I try and Live-chat with someone they always tell me they need a document or information that I have already provided. I am expecting 7 payouts of $2500 and then 1 $1000 payout and 1 $1500 payout. I would prefer to just have 8 $2500 payouts but I am worried if I change anything, they will start the process all over again. If they cannot make wire payments to large banks like Wells Fargo, they should make you aware of this before accepting your money.
Planet 7 is by far the worst online casino I tried using a coupon code that they sent me via text it wouldn’t work so I tried live help first person said I had 2 accounts I asked how is that possible I showed him text he ended conversation without explaining anything so another person finally come on she said idk what he was talking about and transferred me to deposit person she looked into my account while she was doing that I showed her text asked her why there deposits were so high she come back on and said I’m kicked off there casino for good and hung up talk about some very unsportsmanlike acts well there online casino is very shady and wouldn’t suggest playing on there also I tried emailing them to ask them why guess what can’t find email now it’s blocked also
I like that this casino has free spins. I also appreciate that there are great games to play and bonuses. Unless you're an "expert," player like me (which I think just means you've actually received winnings) and then you're only allowed to use limited amounts of bonus codes.
It is frustrating that every time I redeem free spins, I'm required to log out and log back in or it will just be endlessly loading until I reset my browser history.
I've calculated from 4 separate winnings, the average time it takes to receive my payment. On average it takes 78.25 days. That is quite literally the worst waiting time period out of all RTG casinos I use. The longest time it took was 119 days, the shortest was 36 days.
This is one of the best casinos that I have ever played on. The RTP is obviously higher than other casinos. The pay out rate back to my ewallet eventually arrives. Customer support is second to no one, excellent...I have never had a losing day at this casino!
Most definitely recommend, loooooose slots do come with a delay payment issue.... what can you do?
The pay out can be a little slow but it will arrive. If your not rushed then play. Maybe 7-10 days to receive an ewallet payment but they don't hide their policy.
Sometimes, when spinning, it lags on the iphone but the game completes, also, you may wait a few hours for a response to an email.
After months of sending and resending documents they were approved only to be told sorry your winnings are not valid due to a discrepancy with my deposit. Are you kidding me... Uggg so after sending a bank statement umpteen times I'm told they never received my deposit. What!! They say my winnings are invalid. So my last resort was to contact ask gamblers. Needless to say I'm supposed to be resending the bank statement to a Tawni who says she sent me a direct email bc that's where I'm to send it directly to her which I never got a email from her so I don't really know where to send it. I'm at a loss. I would recommend Red Stag Casino they paid out my winnings quickly and the identification verification process was no problem. And I won on a bonus code never even had to deposit any of my own money.
When requesting a withdrawal be prepared to be given the run around for months, multiple people will request the same verification documents required to complete withdrawal and transfer that you have previously sent to multiple email address as requested on multiple occasions.
They love quoting timeframes from their terms and conditions but cannot adhere to them. They will lie and say your payout has been escalated so you wait and wait and wait only to find out nothing has been done. I have been waiting 2 months for a payout with outcome in sight
I joined in March, it was my first online casino experience I guess I read the wrong reviews LOL. After reading these that now explains the experience I have been through since March. I won on my free bonus. I just keep getting the runaround and ask the same questions, and being told that it is being escalated. Today I was told they want to see me be loyal to their Casino, then maybe they'd be more apt to pay me. I said no problem as soon as I see my check. It didn't end very good let's just say that. I would recommend not plain or trusting anything about this casino.
Poor customer support.They do not payout on withdrawals. Customer support will only assist you with making deposits and will hang up on you when asking about your refund. Employees will constantly tell you your documentation is missing something. They will tell you that you payment has been authorized once all the documentation has been received, but you still do not see a payment. They will ignore your emails, phone calls, and online chats requests!
Nothing at all. They are oblivious to what customer service is. Their daily spins even malfunction. If something good here haven’t seen it for myself yet.
Customer service lack of abilities. Non payment despite multiple submissions of required documents and verification. Constant run around. Total scam. Site lured players with large bonuses with no intent of paying out.
Nothing good to say about this casino. I have spent thousands of dollars here and when it’s time to payout my winnings they have excuses and are inconsistent. Thieves.
They will steal your money and lie to you about withdrawals, inconsistent and untrustworthy.
Emily < last name removed >, Mason < last name removed >, Shane < last name removed > all a bunch of liars. They will promise to pay your winnings then lie about how and when they sent it and they are impossible to get in contact with on the phone and no one ever follows up via email. Steer clear of this casino if you are looking for fair gaming and don’t want someone stealing your money. Promised a bank wire and a month later still no money, still no pending transactions and still no one getting back to me.
Horrible service. I’m going on two months and haven’t seen my money. All they do is make excuses over and over again. I won 5k on a grand prize, they’ve approved the first 2,500 and are just sitting on it. They said they can’t approve the other 2,500 until the first one is paid.
The games are fair (I've had some losses, but some decent wins too) and there's a reasonable selection
Everything takes so long, the withdrawals are pending for what seems a long time (I reckon at least a week, tempting you to cancel the withdrawal) and then the time between the withdrawal being processed and arriving in your account is extremely long. Let's put it like this, I withdrew an amount of 17th March and here we are on the 20th April and I've still not seen it in my account. I supplied all documentation as quickly as possible.
So, I've not actually seen any money back in my account yet, but I'm assured it's on its way.
Agree with every negative comment about this site about the withdrawal process. They will reply back at the last minute of your withdrawal time frame to tell you that 1 of your info you've sent through is wrong when its not, and then time frame starts all over again. As for me now I'm on the 7th day out of 10 to see my withdrawal in my bank acct after it was approved 29/3/19. I will return to further comment when time frame is up. Also placed a 2nd withdrawal at same time and that 1 was approved 04/04/19 and got no notification about it at all when it was removed from pending withdrawal. So far very unhappy bout this place.😠
Noting good to say about this pos company all I no is I want my money
Won 10k been 2 months only have seen 610 of it. I am Beyond pissed at this scam of a company, all you do is take your time an drag your feet waiting on people to give up, but guess what I'm not going to. I have screen shots of the pore customer service an the just wait till the next day Methods this company poortrays
Nothing never win more you bet place is joke got free chips from customer service then nothing every spin play at lucky Creek they pay I won 2000.00$ they wired it to my account
Never win and never get bonuses and when you do doesn't pay shit and I tried to cash out 100$ said I played 2 bonus but didn't but there's no way for me to check that so have to take there word stay clear of this casino it's a scam even when you do win they won't pay you any way
It's fair that's for sure most casinos you win big on the first few tries. But this casino is a tough cookie to crack. A very nice gaming platform which makes navigating the games very easy. Customer support was excellent directly to the point didn't wait very long to get a reply and also kept chat opened until they could see that my problem was sorted which I find to be one of the best acts of customer support shows real time and care goes into helping their customers which for me is a big thing.
Very blotchy I had loads of trouble redeeming coupons and spins won't let me load cashier or anything.
Compare Planet 7 Casino to Other Casinos
Good selection of bonuses and games.
When I place high bets it seems to log me out when I want to change games which is strange. There is a lot of options cards keno and pokies.
WARNING: Very slow with payments. I feel ill never get my Withdrawal request for $700 from 8th Oct. Gave payment details twice and they say it hasn’t been updated. Live chat has said they will escalate it but that’s what they always say. And they don’t respond to my emails.