PiggyBet Casino

Hi, Thank you for sharing your feedback. We appreciate your positive comments about our website, game selection, responsible gambling tools and the personal offers available through our VIP team. However, we’d also like to clarify a few points regarding your concerns. Regarding withdrawals, the advertised processing timeframe does not mean every transaction will necessarily be completed within that period. Withdrawals may require additional security, account or payment-related checks, and these can extend processing times. We understand that repeated delays are frustrating, but they should not automatically be interpreted as an attempt to encourage players to gamble their balance away. We’d also like to clarify that our VIP team does follow up with players directly. If a manager has contacted you by email, those communications should be considered when assessing whether your case was followed up. We understand that support responses need to be informative and specific, rather than simply asking you to wait, and we take that feedback seriously. Regarding payment fees, we do not deduct deposit fees on our side. Any additional charges may depend on the payment provider, bank or method used, and we recommend checking their applicable fees before completing a transaction. Finally, bonus wagering requirements and game contribution rates are specified in the applicable bonus terms. A 30x wagering requirement does not mean every game contributes 100% towards it; contribution rates can vary by game. Players should review these terms before activating a promotion so they understand exactly how wagering is calculated. We respect your right to share your opinion, but we do not agree with the suggestion that our intention is to take players’ money through deliberate delays or hidden charges. We remain committed to reviewing individual cases and providing clarification where needed. -The PiggyBet Team

PiggyBet Casino 2 weeks ago

Thank you so much for your kind review! We're really glad to hear that our support team was able to assist you quickly and sort out the bonus issue without any hassle. It's also great to know that you're enjoying the layout, games, and overall experience. We truly appreciate your recommendation and your recognition of our customer service, it means a lot to us. Looking forward to having you back for many more great sessions! -The PiggyBet Team

PiggyBet Casino 2 months ago

Thank you for your feedback! We're delighted to hear that our live support team was able to assist you so quickly with your withdrawal. It's great to know that your request was promptly escalated and resolved, allowing you to receive your funds shortly afterwards. Providing fast, efficient, and reliable support is exactly what we strive for. We're sorry to hear about the issues you experienced while playing on your mobile device. Game interruptions and black screens are certainly not the experience we want our players to have. If you encounter this again, we encourage you to contact our support team with the game name, device model, operating system, browser or app version, and the approximate time the issue occurred so we can investigate it with the game provider. If a technical issue affected your gameplay, we'll be happy to review the case. Thank you for bringing this to our attention. Your feedback has been shared with the relevant team as we continue working to improve the mobile gaming experience. -The PiggyBet Team

PiggyBet Casino 4 months ago

Thank you for your feedback! We're delighted to hear that our weekly cashback has added value to your experience and helped you continue enjoying the platform. It's great to know that you appreciate this part of our loyalty program. We're sorry to hear that the verification process was frustrating. KYC is a mandatory security measure designed to protect both our players and the platform while ensuring compliance with regulatory requirements. Depending on the verification results, additional documents or a new selfie may occasionally be requested if the submitted images do not meet the necessary quality or readability standards. Although your account may show that documents have been uploaded, further verification can still be required before the process is successfully completed. We understand that having to resubmit documents multiple times can be frustrating, and we appreciate your patience throughout the process. Your feedback regarding the upload experience and verification requirements has been noted and will be shared with the relevant team as we continue working to make the process as smooth and straightforward as possible. Thank you again for taking the time to share your experience with us! -The PiggyBet Team

PiggyBet Casino 4 months ago

Thank you for your feedback! We're delighted to hear that you're enjoying the wide variety of games available on our platform. Offering an extensive selection of slots, live casino titles, and table games is something we continuously work on, and we're pleased it keeps your gaming experience fresh and entertaining. We're also glad to hear that your cryptocurrency withdrawals have been processed quickly. Regarding the wallet address, some cryptocurrencies and wallet providers generate new deposit or withdrawal addresses for security or technical reasons. If you're ever unsure which address to use or encounter any issues, our support team will be happy to assist you and help ensure everything is set up correctly. We appreciate you taking the time to share your experience, and your feedback regarding wallet address management has been noted and will be shared with the relevant team for consideration. Thank you again for your valuable feedback! -The PiggyBet Team

PiggyBet Casino 4 months ago

Thank you for your feedback! We're delighted to hear that our support agent was able to make such a positive difference during a difficult moment. Providing friendly, empathetic, and helpful assistance is something we truly value, and we're glad the interaction left a lasting impression. We'll be sure to share your kind words with the team. We're also sorry to hear that the withdrawal timeframe did not meet your expectations. While many withdrawals are processed much sooner, our stated processing time for fiat withdrawals is up to 24 hours, and some requests may require additional security, compliance, or payment-provider-related checks before they can be completed. We appreciate your feedback regarding how these processing times are communicated. Your comments about the wording and setting clear expectations will be shared with the relevant team for consideration as we continue improving the player experience. Thank you again for taking the time to share your experience with us! -The PiggyBet Team

PiggyBet Casino 4 months ago

Thank you for your feedback! We're delighted to hear that you're enjoying the flexibility of having both cryptocurrency and traditional payment methods available. Offering a wide range of reliable deposit options is important to us, and we're pleased they've worked smoothly for you. We're sorry to hear that the no-deposit bonus conditions came as a disappointment. Winnings from no-deposit promotions are subject to specific wagering and withdrawal requirements, which are outlined in the bonus terms and conditions before the bonus is claimed. We always recommend reviewing these terms in advance so you know exactly what to expect before participating. We appreciate your honest feedback, and your comments regarding bonus transparency will be shared with the relevant team as we continue working to improve the overall player experience. -The PiggyBet Team

PiggyBet Casino 4 months ago

Thank you for sharing your feedback. First of all, we would like to acknowledge that your withdrawal was ultimately processed and paid in full. However, we fully understand that the experience itself caused frustration and uncertainty, and we regret that the communication during the process did not meet your expectations. While our standard withdrawal processing target is around 24 hours, certain cases may require extended security, verification, and compliance checks. These procedures are mandatory and are in place to ensure the safety of both players and the platform. However, we understand your point that prolonged reviews without clear updates can negatively affect trust and the overall experience. Regarding the withdrawal request you mentioned, withdrawal requests do not simply disappear from the system. In cases where a request is cancelled, expired, or rejected on either side during processing, players are informed accordingly and asked to submit a new request if necessary. As for the communication with support, our agents always provide the information available to them at the given moment based on the current status of the review. That said, we understand your concerns regarding the clarity and consistency of updates, and your feedback will absolutely be taken into consideration as we continue working on improving the overall support experience. We regret that this experience left such a negative impression, but we appreciate you taking the time to provide detailed feedback. -The PiggyBet Team

PiggyBet Casino 5 months ago

Thank you for your feedback! We’re glad to hear that your overall experience has been solid and straightforward, and that you found the slot selection decent and the process trustworthy overall. It’s also good to know that, despite the withdrawal taking around 2 days, the experience still felt reliable to you. Regarding the withdrawal timeframe, please note that payouts may sometimes require additional security and verification checks before completion, which can extend processing times depending on the case and payment method used. We appreciate you giving us a try and hope your future experiences with us will be even better! -The PiggyBet Team

PiggyBet Casino 5 months ago

Thank you for your feedback! We’re glad to hear you enjoy the Bet&Get bonus and the quick, hassle-free way to claim it, that’s exactly the kind of experience we aim to provide. 🎯 Regarding wagering, it’s important to note that all bonuses come with clear Terms & Conditions, which explain that only real money bets count towards clearing the bonus. This is standard across licensed casinos and is not intended as a “con,” but rather to ensure fairness and regulatory compliance. We always recommend reviewing the bonus T&C before claiming to understand how the promotion works. We appreciate your feedback and hope future sessions bring both fun and wins! -The PiggyBet Team

PiggyBet Casino 8 months ago