Delayed Payment and maximum withdrawal limit

Dear PiggyBet Casino,

Please clarify how many withdrawals per week player may submit?

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear PiggyBet Team and AskGamblers Complaints Team,

Thank you for your response.

I would like to provide an important update regarding my complaint and raise additional concerns about the continued restrictions on accessing my winnings.

My current casino balance has now increased to approximately €19,000.

During the past week, I successfully received one withdrawal of €2,000. I acknowledge this payment and appreciate that it was processed.

However, the fundamental issue remains unresolved.

At the current effective withdrawal rate of approximately €2,000 per week, it could take around 10 weeks for me to withdraw my remaining €19,000 balance.

I do not consider this a reasonable or satisfactory withdrawal arrangement, particularly for a fully verified player whose winnings have not been disputed by the casino.

1. The current withdrawal process is unreasonably restrictive

PiggyBet has explained that the €2,000 transaction limit is related to payment provider restrictions and that only one withdrawal request can be processed at a time.

However, the combination of these restrictions means that a player with a substantial balance may be forced to wait many weeks to access their own money.

The casino has not demonstrated why its internal payment procedures should prevent it from arranging faster withdrawals through alternative methods.

I respectfully request that PiggyBet offer an accelerated withdrawal arrangement for my entire outstanding balance.

2. I request the use of multiple withdrawal methods

I am willing to receive my winnings through a combination of available payment methods, including:

* SEPA bank transfers.
* Visa card withdrawals, where supported.
* Other legitimate payment methods available to my verified account.

For example, if a single payment provider imposes a €2,000 transaction limit, PiggyBet should investigate whether separate transactions or alternative payment channels can be used to accelerate the payment of the full balance.

I am not demanding that the casino bypass payment provider rules or regulatory requirements.

I am requesting that it use the available legitimate payment options to provide a practical and timely solution.

3. Serious responsible gambling concerns

I would also like to raise an important responsible gambling issue.

When a player has €19,000 in winnings but can withdraw only a small portion each week, the remaining funds continue to be accessible within the gambling account.

This creates an unnecessary risk that the player may continue gambling and lose money while waiting for withdrawals to be processed.

I am not claiming that PiggyBet is intentionally delaying withdrawals to encourage further gambling, as I cannot establish its intentions.

However, I believe the casino should recognize the foreseeable risks associated with keeping substantial winnings accessible for gambling during a prolonged withdrawal process.

I am therefore formally requesting that PiggyBet immediately disable my ability to place further bets while keeping my account accessible for withdrawals until my entire balance has been paid.

If a withdrawal-only restriction is technically unavailable, I request that PiggyBet explain what alternative protective measures it can implement without delaying, cancelling, or jeopardizing the payment of my existing balance.

I do not want to continue gambling with these funds. I want to withdraw them.

4. The casino should provide a concrete payment schedule

PiggyBet has already confirmed that my winnings are not forfeited and that no additional verification is currently required.

Therefore, I respectfully request a specific and actionable payment plan.

This should include:

1. Confirmation of my current withdrawable balance of approximately €19,000.
2. The maximum amount that can be withdrawn using SEPA.
3. Confirmation of whether Visa and SEPA withdrawals can be processed through separate payment channels.
4. The maximum number of withdrawals that can be processed per week.
5. A clear and reasonable deadline for paying the full outstanding balance.
6. Confirmation that my ability to gamble can be disabled without affecting my ability to withdraw.

I would strongly prefer the entire balance to be paid within the next 7–14 days, using multiple transactions if necessary.

5. Request to AskGamblers

I respectfully ask the AskGamblers Complaints Team to keep this complaint open and request a concrete resolution from PiggyBet.

Although one €2,000 payment has been received, this does not resolve the underlying complaint.

The casino continues to hold approximately €19,000 of my winnings, and its current withdrawal procedures could result in a prolonged payment process lasting several months.

I ask AskGamblers to pay particular attention to the responsible gambling implications of this situation and to encourage PiggyBet to implement an accelerated withdrawal solution.

My request is simple: I want my legitimate winnings paid promptly, and I want my ability to gamble disabled while the outstanding balance is being withdrawn.

I am willing to cooperate with reasonable payment procedures and provide any necessary banking details securely through the casino’s official channels.

I look forward to receiving a concrete response and payment commitment rather than further general assurances.

Kind regards.

Hello!

Thank you for bringing this complaint to our attention.

First and foremost, we sincerely regret the frustration and inconvenience experienced by the player. We understand that having a substantial balance available in one's account while experiencing difficulties accessing the funds can be concerning, and we appreciate the opportunity to clarify the situation and explain the available withdrawal procedures.

After reviewing the player's concerns, we would like to address the points raised individually.

1. Withdrawal limit of €2,000 per request

Although our general Terms and Conditions do not specify an overall maximum withdrawal amount, individual transaction limits may apply depending on the payment methods and the limitations imposed by the respective payment service providers.

In this particular case, the €2,000 limit per withdrawal request is related to the restrictions established by our payment providers rather than an arbitrary limitation imposed by the casino.

These limits are determined by the payment processing infrastructure and may vary depending on the payment method used. We understand that this may be inconvenient when withdrawing a larger balance and appreciate the player's understanding.

2. Submission of multiple withdrawal requests

Our withdrawal system processes requests sequentially. This means that a new withdrawal request can only be submitted once the previous request has been processed.

We acknowledge that this procedure may be inconvenient when withdrawing a larger balance. However, it is part of our current payment processing workflow and does not mean that the player's remaining funds are restricted or unavailable for withdrawal.

3. Withdrawal processing timeframe

Our standard withdrawal approval timeframe is up to 24 hours. Nevertheless, in certain circumstances, additional processing time may be required due to payment provider procedures, internal checks, or other operational factors.

We understand that the player's current request has exceeded the standard timeframe, and we sincerely apologize for the delay. We recognize that receiving general explanations without a clear resolution can be frustrating, and we regret that the communication provided so far has not met the player's expectations.

4. Withdrawal of the remaining balance

We would like to reassure the player that the remaining balance is not forfeited and can be withdrawn in accordance with the applicable withdrawal procedures and limits.

To help facilitate the process, we kindly ask the player to submit a new withdrawal request using the SEPA payment method.

Once the new request has been submitted, our relevant team will be able to review it and proceed with the necessary processing steps.

We would also like to clarify that the player does not need to make any additional deposits to withdraw the existing balance.

5. Account verification

We confirm that we have taken the player's verification status into consideration. At this stage, we are not asking the player to complete any additional verification steps as a prerequisite for submitting the new SEPA withdrawal request.

Regarding the player's concerns about responsible gambling and transparency

We take responsible gambling concerns seriously and understand the importance of ensuring that players can access their funds without unnecessary obstacles.

We regret that the withdrawal experience has caused the player to question the transparency of our procedures. We continuously work to improve our payment processes and customer communication, and feedback such as this is taken into consideration.

We would like to emphasize that the player's remaining balance is not at risk of being removed simply because a withdrawal request is pending. The player is not required to continue gambling while waiting for a withdrawal to be processed.

Our proposed resolution

At this stage, we kindly ask the player to submit a new withdrawal request via SEPA. Once submitted, we will follow up with the relevant department to ensure that the request receives the necessary attention.

We remain committed to assisting the player with withdrawing the available balance and hope that this alternative payment route will help move the matter forward.

We sincerely apologize once again for the inconvenience and appreciate the player's patience and cooperation.

- The PiggyBet Team