Complaint #3 PiggyBet Casino

I have attempted to resolve this directly with the casino, but their support is unhelpful

By Daniel0657

2 months ago

Dear AskGamblers Team,

I am submitting a formal complaint against Piggy7.com regarding a delayed withdrawal and the casino's failure.

According to the casino’s Terms and Conditions, the withdrawal processing timeframe is clearly stated as 24 hours. However, it has now been 3 days (72 hours), and my request remains "Under Review."

I have attempted to resolve this directly with the casino, but their support is unhelpful. My emails are being ignored, and the Live Chat agents provide only scripted, repetitive responses telling me "not to worry" without providing any specific reason for the delay or an expected completion time.

My account is fully verified, and I have not breached any terms. I believe the casino is intentionally stalling the payment.

I kindly ask the AskGamblers team to intervene and help me secure my funds. I have attached screenshots of the withdrawal request and my chat transcripts as evidence.

Thank you for your assistance.

Best regards,

Disputed Casino PiggyBet Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Daniel0657

2 months ago

I confirm receipt of the payment, but I am disgusted by the delay. This is inexcusable.

PiggyBet Casino

• Representative

2 months ago

Thank you for your message and for your patience.

We understand your frustration regarding the delay. We would like to confirm that your withdrawal request has now been fully processed. The funds should soon be reflected in your selected payment method.

Please be assured that we operate under a strict 100% payout policy, and all legitimate withdrawals are handled in full accordance with our Terms and Conditions. Any delays that may occur are due to routine internal checks, including compliance verification, security assessments, and coordination with our payment providers. These measures are in place to ensure the safety and accuracy of every transaction.

We regret if previous communications from our support team felt repetitive or impersonal. While agents may provide standard updates during review stages, our priority is always to ensure funds are delivered securely and correctly.

We appreciate your patience throughout this process and thank you for your understanding.

-The PiggyBet Team

Daniel0657

2 months ago

Thank you for the response, but I find this explanation completely unacceptable.
According to your own Terms and Conditions, withdrawals are guaranteed to be processed within 24 hours. This timeframe has already been exceeded, and simply stating that the withdrawal is 'still being checked' – without any specific reason, additional KYC requests, or a definitive deadline – is a clear breach of your own rules.
This situation is extremely frustrating. As a player, I have followed all procedures, yet I am being kept in the dark while my funds are delayed without any transparency.
If this matter is not resolved immediately and my withdrawal is not approved, I will be filing a formal complaint with the relevant licensing authority in Curaçao (Smein Hosting N.V.) to report this breach of contract. I expect PiggyBet to honor the agreement we entered into and provide a swift resolution through this AskGamblers complaint process.

PiggyBet Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $1,053

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

PiggyBet Casino Complaints

See all complaints for this casino

Withdrawal delayed over 80 hours despite claiming under 24 hour withdrawals

Piggybet claims to process withdrawals within 24 hours or less. It has now been over 82 hours since I requested my withdrawal, and despite multiple follow-ups, I keep receiving the exact same copy-paste response with no real explanation or update.

My account is fully verified, there are no pending documents, no active bonuses, and no wagering requirements attached to my balance. I simply deposited money, played normally, won, and requested a withdrawal. This should be one of the most straightforward withdrawal cases possible.

Instead of honoring the timeframe they advertise, I’m being given the runaround with generic responses that do nothing to explain the delay or provide any realistic processing estimate. At this point, the issue is no longer just the delay itself, but the complete lack of transparency and meaningful customer support.

If Piggybet advertises 24-hour withdrawals, customers should reasonably expect that promise to be respected — especially in clear-cut cases like this where the account is fully verified, and there are no apparent issues preventing payment.

Resolved

€1,400

4th delayed withdrawal

I would like to file a complaint against Piggy7 regarding repeated delays in processing my withdrawal.

According to the casino’s Terms and Conditions, withdrawals should be processed within 24 hours. However, this is not the first time they have failed to meet this deadline.

My current withdrawal request has now exceeded 48 hours and is still pending without any valid explanation. This is already another instance of the same issue, which indicates a pattern of not respecting their own stated processing times.

I find this behavior unacceptable, especially since the casino clearly advertises a 24-hour withdrawal processing period. Players should be able to rely on the operator’s terms.

I kindly ask you to investigate this matter and assist in ensuring that my withdrawal is processed as soon as possible, and that the casino adheres to its stated policies in the future.

Once this withdrawal is processed, I'm done with this casino. Their lack of integrity is insulting to their players

Thank you for your support.

Withdrawal amount 500euro

Resolved

€500

Crypto withdrawal taking 4 days

It’s ridiculous,

My 100 euro withdrawal on crypto is taking ages, although it’s promised to be in 24h!

My profile is fully verified, and everything is good to go. This is ridiculous..

They answer the same thing in support all the time,

I don’t understand how it can take that long for a crypto withdrawal?