Complaint #5 PiggyBet Casino

Crypto withdrawal taking 4 days

By rihysh

5 months ago

It’s ridiculous,

My 100 euro withdrawal on crypto is taking ages, although it’s promised to be in 24h!

My profile is fully verified, and everything is good to go. This is ridiculous..

They answer the same thing in support all the time,

I don’t understand how it can take that long for a crypto withdrawal?

It’s really sad to see things promised in site rules but not done in actual practice..

Disputed Casino PiggyBet Casino

Reason Delayed payment

Amount €100

Discussion

AskGamblers

• Support Team

5 months ago

Dear @rihysh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PiggyBet Casino

• Representative

5 months ago

Hi,

We’re happy to inform you that your withdrawal has now been fully approved and processed.
We sincerely apologize for the delay and truly appreciate your patience.

-The PiggyBet Team

rihysh

5 months ago

Still want to remind everyone, that to take out 100€ it takes 10 days for me already and i still haven’t recieved any money… 😂

PiggyBet Casino

• Representative

5 months ago

Hi,

We understand your expectation for a quick withdrawal. While your request was made in fiat currency, it is currently undergoing our standard processing procedures, which include mandatory verification and security checks. These steps are necessary to ensure that your funds are transferred safely and in full compliance with regulations.

Please be assured that your withdrawal is being handled as a priority and will be processed as soon as these checks are completed. We appreciate your patience while this is finalized.

-The PiggyBet Tea,

PiggyBet Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $1,053

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

PiggyBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

PiggyBet Casino Complaints

See all complaints for this casino

Withdrawal delayed over 80 hours despite claiming under 24 hour withdrawals

Piggybet claims to process withdrawals within 24 hours or less. It has now been over 82 hours since I requested my withdrawal, and despite multiple follow-ups, I keep receiving the exact same copy-paste response with no real explanation or update.

My account is fully verified, there are no pending documents, no active bonuses, and no wagering requirements attached to my balance. I simply deposited money, played normally, won, and requested a withdrawal. This should be one of the most straightforward withdrawal cases possible.

Instead of honoring the timeframe they advertise, I’m being given the runaround with generic responses that do nothing to explain the delay or provide any realistic processing estimate. At this point, the issue is no longer just the delay itself, but the complete lack of transparency and meaningful customer support.

If Piggybet advertises 24-hour withdrawals, customers should reasonably expect that promise to be respected — especially in clear-cut cases like this where the account is fully verified, and there are no apparent issues preventing payment.

Resolved

€1,400

4th delayed withdrawal

I would like to file a complaint against Piggy7 regarding repeated delays in processing my withdrawal.

According to the casino’s Terms and Conditions, withdrawals should be processed within 24 hours. However, this is not the first time they have failed to meet this deadline.

My current withdrawal request has now exceeded 48 hours and is still pending without any valid explanation. This is already another instance of the same issue, which indicates a pattern of not respecting their own stated processing times.

I find this behavior unacceptable, especially since the casino clearly advertises a 24-hour withdrawal processing period. Players should be able to rely on the operator’s terms.

I kindly ask you to investigate this matter and assist in ensuring that my withdrawal is processed as soon as possible, and that the casino adheres to its stated policies in the future.

Once this withdrawal is processed, I'm done with this casino. Their lack of integrity is insulting to their players

Thank you for your support.

Withdrawal amount 500euro

Resolved

€500

I have attempted to resolve this directly with the casino, but their support is unhelpful

Dear AskGamblers Team,

I am submitting a formal complaint against Piggy7.com regarding a delayed withdrawal and the casino's failure.

According to the casino’s Terms and Conditions, the withdrawal processing timeframe is clearly stated as 24 hours. However, it has now been 3 days (72 hours), and my request remains "Under Review."

I have attempted to resolve this directly with the casino, but their support is unhelpful. My emails are being ignored, and the Live Chat agents provide only scripted, repetitive responses telling me "not to worry" without providing any specific reason for the delay or an expected completion time.

My account is fully verified, and I have not breached any terms. I believe the casino is intentionally stalling the payment.

I kindly ask the AskGamblers team to intervene and help me secure my funds. I have attached screenshots of the withdrawal request and my chat transcripts as evidence.

Thank you for your assistance.

Best regards,

Resolved

€500

2000 EUR withdrawal delayed over 3 days

Dear Askgamblers, Dear PiggyBet Casino,

I am submitting this complaint regarding a 2,000 euros withdrawal delay at PiggyBet Casino.

My account was fully verified before the withdrawal request, which was submitted after I made 6 deposits. PiggyBet Casino states in its Terms & Conditions (Article 7.9) that withdrawals are processed within a maximum time of 24 hours, they also confirmed this to me by chat.

However, it has now been more than 60 hours since I requested the withdrawal, and the withdrawal status has not changed. I've asked the support again, who are being nice, but always provide the same reply. It'll be done soon; I need more patience, but without anything specific, which is pretty concerning, especially as this is my first withdrawal after 5 lost deposits.

I genuinely enjoyed playing at PiggyBet due to the wide selection of slots and live games. However, this situation has left me feeling misled and disappointed, as the casino is not respecting the 24 hours processing time and is not providing any explanation.

I kindly ask Askgamblers to assist me in receiving my 2,000 euros withdrawal and clarifying why PiggyBet Casino is not processing it within the stated timeframe.

Kind regards,

Resolved

€2,000