Complaint #2 PiggyBet Casino

2000 EUR withdrawal delayed over 3 days

By marcoso_m

4 months ago

Dear Askgamblers, Dear PiggyBet Casino,

I am submitting this complaint regarding a 2,000 euros withdrawal delay at PiggyBet Casino.

My account was fully verified before the withdrawal request, which was submitted after I made 6 deposits. PiggyBet Casino states in its Terms & Conditions (Article 7.9) that withdrawals are processed within a maximum time of 24 hours, they also confirmed this to me by chat.

However, it has now been more than 60 hours since I requested the withdrawal, and the withdrawal status has not changed. I've asked the support again, who are being nice, but always provide the same reply. It'll be done soon; I need more patience, but without anything specific, which is pretty concerning, especially as this is my first withdrawal after 5 lost deposits.

I genuinely enjoyed playing at PiggyBet due to the wide selection of slots and live games. However, this situation has left me feeling misled and disappointed, as the casino is not respecting the 24 hours processing time and is not providing any explanation.

I kindly ask Askgamblers to assist me in receiving my 2,000 euros withdrawal and clarifying why PiggyBet Casino is not processing it within the stated timeframe.

Kind regards,

Disputed Casino PiggyBet Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

marcoso_m

• 4 reviews

4 months ago

Dear askgamblers team,

Thank you for publishing my complaint.

I would like to make an update. Piggybet casino has finally processed my withdrawal request, 96 hours after I have made it.

Although I did receive my payment, the experience was not really good, as the live support just kept telling me to wait more and more without giving any explanation or timeframe. It was quite stressful.

However, I would like to thank askgamblers for helping players, and thanks to PiggyBet casino for processing my withdrawal, and I hope that this kind of delays never happen again as it is very frustrating, especially that it was my first request ever.

Kind regards.

PiggyBet Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $1,053

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

PiggyBet Casino Complaints

See all complaints for this casino

Withdrawal delayed over 80 hours despite claiming under 24 hour withdrawals

Piggybet claims to process withdrawals within 24 hours or less. It has now been over 82 hours since I requested my withdrawal, and despite multiple follow-ups, I keep receiving the exact same copy-paste response with no real explanation or update.

My account is fully verified, there are no pending documents, no active bonuses, and no wagering requirements attached to my balance. I simply deposited money, played normally, won, and requested a withdrawal. This should be one of the most straightforward withdrawal cases possible.

Instead of honoring the timeframe they advertise, I’m being given the runaround with generic responses that do nothing to explain the delay or provide any realistic processing estimate. At this point, the issue is no longer just the delay itself, but the complete lack of transparency and meaningful customer support.

If Piggybet advertises 24-hour withdrawals, customers should reasonably expect that promise to be respected — especially in clear-cut cases like this where the account is fully verified, and there are no apparent issues preventing payment.

Resolved

€1,400

4th delayed withdrawal

I would like to file a complaint against Piggy7 regarding repeated delays in processing my withdrawal.

According to the casino’s Terms and Conditions, withdrawals should be processed within 24 hours. However, this is not the first time they have failed to meet this deadline.

My current withdrawal request has now exceeded 48 hours and is still pending without any valid explanation. This is already another instance of the same issue, which indicates a pattern of not respecting their own stated processing times.

I find this behavior unacceptable, especially since the casino clearly advertises a 24-hour withdrawal processing period. Players should be able to rely on the operator’s terms.

I kindly ask you to investigate this matter and assist in ensuring that my withdrawal is processed as soon as possible, and that the casino adheres to its stated policies in the future.

Once this withdrawal is processed, I'm done with this casino. Their lack of integrity is insulting to their players

Thank you for your support.

Withdrawal amount 500euro

Resolved

€500

Crypto withdrawal taking 4 days

It’s ridiculous,

My 100 euro withdrawal on crypto is taking ages, although it’s promised to be in 24h!

My profile is fully verified, and everything is good to go. This is ridiculous..

They answer the same thing in support all the time,

I don’t understand how it can take that long for a crypto withdrawal?

It’s really sad to see things promised in site rules but not done in actual practice..

Resolved

€100

I have attempted to resolve this directly with the casino, but their support is unhelpful

Dear AskGamblers Team,

I am submitting a formal complaint against Piggy7.com regarding a delayed withdrawal and the casino's failure.

According to the casino’s Terms and Conditions, the withdrawal processing timeframe is clearly stated as 24 hours. However, it has now been 3 days (72 hours), and my request remains "Under Review."

I have attempted to resolve this directly with the casino, but their support is unhelpful. My emails are being ignored, and the Live Chat agents provide only scripted, repetitive responses telling me "not to worry" without providing any specific reason for the delay or an expected completion time.

My account is fully verified, and I have not breached any terms. I believe the casino is intentionally stalling the payment.

I kindly ask the AskGamblers team to intervene and help me secure my funds. I have attached screenshots of the withdrawal request and my chat transcripts as evidence.

Thank you for your assistance.

Best regards,

Resolved

€500