2000 EUR withdrawal delayed over 3 days

Title: PiggyBet Casino – €12,000 Winnings, Misleading Withdrawal Limits and Repeated Processing Delays

I am submitting this formal complaint against PiggyBet Casino (piggy7.com) regarding serious withdrawal restrictions, repeated processing delays, and discrepancies between the casino’s advertised withdrawal terms and its actual practices.

I currently have approximately €12,000 in winnings in my fully verified casino account, which I am trying to withdraw.

According to the casino’s published terms and conditions, withdrawals have no stated limit, and withdrawal requests are supposed to be approved within 24 hours.

Unfortunately, the reality is completely different.

The main issues are:

1. Despite advertising unlimited withdrawals, the casino only allows me to request a maximum of €2,000 per withdrawal.
2. I cannot submit multiple withdrawal requests. I must wait until my previous request is approved before submitting another one.
3. Although the casino states that withdrawals are approved within 24 hours, my withdrawal request has already been pending for more than 43hours.
4. To withdraw my entire €12,000 balance, I would need to submit at least six separate withdrawal requests, each requiring its own approval. At the current processing speed, this could take weeks.
5. My account is fully verified, and I have not been informed of any outstanding verification requirements that would justify these delays.

I have already contacted live chat support and two different VIP managers. Unfortunately, their only response has been that withdrawals can sometimes take longer than 24 hours and that I should simply be patient.

Nobody has provided a satisfactory explanation for the €2,000 withdrawal limit, the inability to submit multiple requests, or why the advertised 24-hour approval timeframe is not being respected.

What concerns me most is that my winnings remain available in my casino balance while I am prevented from withdrawing them efficiently.

This creates a situation where players may be tempted to continue gambling and potentially lose their winnings before they can access their money.

I cannot know whether this is intentional, but I find these practices extremely concerning, particularly from a responsible gambling perspective.

I believe that a casino should be transparent about its withdrawal limits and processing times before players deposit money and begin gambling.

If the actual withdrawal limit is €2,000 per request, and customers must wait more than 48 hours between requests, these restrictions should be clearly disclosed rather than advertising unlimited withdrawals and 24-hour approval times.

What I am requesting:

* Immediate processing of my pending withdrawal.
* The ability to withdraw my remaining winnings without unnecessary restrictions or delays.
* Permission to submit multiple withdrawal requests simultaneously, or an alternative arrangement allowing me to withdraw the entire €12,000 balance within a reasonable timeframe.
* A clear explanation from PiggyBet Casino regarding the discrepancy between its published withdrawal terms and its actual withdrawal procedures.

I am asking AskGamblers to investigate this situation and assist in resolving my complaint, as my attempts to resolve the matter directly through customer support and VIP management have been unsuccessful.

I can provide screenshots of the casino’s withdrawal terms, my pending withdrawal request, and my communications with customer support and VIP managers as supporting evidence.

I am not asking for special treatment. I am simply asking the casino to honor its advertised withdrawal conditions and allow me to access my legitimately won funds.

I hope PiggyBet Casino will address this complaint publicly and provide a fair and prompt resolution.

Thank you to the AskGamblers Complaints Team for your assistance.

I am submitting this complaint because PiggyBet has failed to provide a clear explanation or a reasonable timeframe for my $692 withdrawal.

On October 17, 2026, at approximately 19:07, I requested a withdrawal of $692. I deposited $20 using my Revolut, played with real money, and did not use any bonus. After winning, I requested to withdraw my winnings to the Revolut card.

I completed the identity verification process by submitting my driving licence and a selfie. The verification appears to be completed, and support has not requested any additional documents from me.

However, my withdrawal has remained marked as “Processing.” The $690 withdrawal request is still visible in my withdrawal history, and the same amount remains visible in my account balance. I have repeatedly contacted customer support by email and live chat to ask for an explanation.

A representative identifying herself as Lena, Head of Support, has repeatedly told me that my withdrawal is under further review and that she has contacted the relevant team. Despite these assurances, I have not received a specific explanation for the delay, confirmation that the payment has been approved, or a definite payment date.

I have tried to resolve this matter directly with the casino several times, but I continue to receive general responses asking me to be patient without any meaningful update.

I am not making assumptions about the reason for the delay. I am asking for a clear, verifiable response and a resolution.
I request that PiggyBet either process and pay my full $690 withdrawal to my original payment method, or provide a specific written explanation of the issue preventing payment, including any outstanding requirements and a clear timeframe for resolution.

I can provide screenshots of my withdrawal request and account balance, proof of the verification status, and copies of my correspondence with customer support.

Thank you for reviewing my complaint.

I am submitting a formal complaint against PiggyBet Casino regarding an ongoing delay with my withdrawal request.

On October 14, 2026, at 10:00 AM, I requested a withdrawal (1000€) from my account. According to PiggyBet Casino's official Terms and Conditions, the targeted processing timeframe for withdrawals is strictly up to 24 hours.

It has now been more than 48 hours since my request, and the transaction remains stuck in the "pending" status. My account is fully verified, and I have completed all mandatory KYC procedures beforehand, meaning there should be no compliance issues blocking this payment.
When contacting customer support, I only receive generic responses asking for patience, without any specific explanation or timeline.
Artificially holding a player's funds beyond the advertised limits is an unfair practice that pressures players into canceling their cashout to play through and lose their winnings back to the casino. I kindly request the AskGamblers team to intervene, investigate why PiggyBet Casino is violating its own stated terms, and help me resolve this dispute.

I would like to file a complaint against Piggy7 regarding repeated delays in processing my withdrawal.

According to the casino’s Terms and Conditions, withdrawals should be processed within 24 hours. However, this is not the first time they have failed to meet this deadline.

My current withdrawal request has now exceeded 48 hours and is still pending without any valid explanation. This is already another instance of the same issue, which indicates a pattern of not respecting their own stated processing times.

I find this behavior unacceptable, especially since the casino clearly advertises a 24-hour withdrawal processing period. Players should be able to rely on the operator’s terms.

I kindly ask you to investigate this matter and assist in ensuring that my withdrawal is processed as soon as possible, and that the casino adheres to its stated policies in the future.

Once this withdrawal is processed, I'm done with this casino. Their lack of integrity is insulting to their players

Thank you for your support.

Withdrawal amount 500euro