PartyCasino

PartyCasino - Account blocked for no reason and money trapped inside the platform

$4000

Hello,

My name is Rafael and I've been using Party Casino since the beginning of 2022, I've never had any problems with it.

But to my surprise on July 1, 2023 when accessing my account, it had been blocked for no reason.

They asked me for all the documentation proving ownership of both identity and address. But I had no more answers. when I contact them I just get a message that it is being analyzed and that they will get back to me shortly, but it has been almost 20 days since there is no solution and I still have my account blocked.

I have more than 300 euros. I already asked for my money and they don't give me a position.

I would like a solution.

Unresolved

€300

PartyCasino - Account closure and refusal to pay my funds

Good afternoon,

I'm < full name removed > and I've been playing on the PartyCasino platform regularly for a few months now. My login is: < email removed > and account: < account ID removed >.

However, about 1 month ago Party Casino customer service blocked my account and funds. I had about 145 euros in my account and when I tried to withdraw this amount, the Party Casino team blocked my account and then asked for a series of documents and photos to verify my identity. I sent all the requested documents and received an email saying that the documentation was accepted and that they would analyze the reason for the block as soon as possible.

After more 1 month I didn't get response and I felt treated with total disregard. And what's worse, the platform withheld and kept money that belongs to me. If they really are going to block the account, the fairest minimum is that I can withdraw the funds that are in my account.

I demand a quick solution, something PartyCasino has so far been unable to do. Slowness and negligence is synonymous to this platform.

< Full name removed >

Unresolved

€145

PartyCasino - Glitch left me 670 out of pocket

On the 27th May 2023 I was playing on the PartyCasino platform. The game of choice was Live Immersive Roulette.

Throughout my play, the game was clearly having some technical issues as every other spin my bets were rejected and I was told to contact customer support.

I soon got fed up of this and decided to leave the table so that I couldnrefesh my web browser to see if this would fix the issue. When I left the table I had a balance of £874.00 as shown on the roulette table onscreen balance. However, to my shock and horro when I was back at the homescreen of PartyCasino my balance was short by £670!

I immediately contacted customer support about this issue and I was told that there was a problem with their platform with many other users experiencing the same problem. I was told that this should be resolved in the next 24-48 hours. I have been chasing them everyday since the event and no meaningful update has been given to me. I keep getting told it has been escalated but I get the feeling they simply don't care and are hoping I will just leave it. But I wont. Your system glitch has left my out of pocket by a substantial sum. £670 is alot of money for me.

I really need some help and assistance in getting this resolved as I am being treated unfairly here.

PartyCasino - Party Casino not paying my winnings

£375

I have been a Party Casino customer for quite a long time. I have had no problems with withdrawals, but now they are stalling, and have been unable to pay my winnings for two weeks. One time they tell me they can't find the amount, and the next time they tell me to upload my ID and then my passport. And my account manager has mysteriously disappeared and is not responding. I have attached our conversations so far and the status of my payment.

PartyCasino - Verification process is taking too long and still not replying back

€4500

Dear [PartyCasino Support Team]

I hope this email finds you well. I am writing to follow up on a withdrawal request I made on January 16th, where I requested to withdraw £4000 from my account. On the same day, I received an email requesting additional identification and bank card information, which I promptly provided.

However, since then, I have been waiting for the verification process to be completed and I am writing to express my disappointment and frustration with the lack of progress on this matter. I understand that verification can take some time, but I have reached out to your support team multiple times for updates and have yet to receive a resolution.

On January 20th, I contacted your support team for the first time to inquire about the status of my withdrawal request. I was informed that the verification process takes time and was asked to be patient. On January 21st, I reached out again and was told that additional documents were needed, which I promptly provided. I was also informed that the verification process would take 48 hours, but after that time passed I had heard nothing from your team.

On January 25th, I reached out again to inquire about the status of my withdrawal request and was told that the timeline was actually 72 hours, so I waited an additional two days. On January 28th, I reached out again and was informed that the support team would send a reminder and get back to me within 24 hours, but this did not happen. On January 31st, I reached out for the final time and was told that a reminder would be sent, but it has now been three days and I have yet to receive any update.

At this point, I am no longer concerned about the status of my account, but I would like to have my funds transferred to me as soon as possible. The total amount I am requesting is £5298.30.

I would appreciate a prompt resolution to this issue and request that my funds be transferred to me as soon as possible. I look forward to hearing back from you soon.
I have attached a few screenshots below.

Best regards,
Renata

PartyCasino - Casino delayed my withdrawal 7 days now

£5298.3

Hi,

I requested to withdraw £10000 on 18th January 2023 and this transaction has been stuck on status "reviewing performing checks" since. Party Casino did email me on 18th Jan requesting my driver licencse which I provided the same day. I have opened 2 tickets asking for an update on my payment which they replied it was still undergoing checks.

I have made other withdrawals and haven't had any issues, only this one which is a large amount.

PartyCasino - Withdrawal overdue

£10000

I am writing to you to raise an issue about Partycasino. The issue that I have experienced was when I received an email for verification after sending all the required documents, I then received an email stating I am fully verified. However they have continued to block the withdrawal until appropriate team has contacted regarding my account. I was told this will take 24 to 48 hours. However it’s been nearly 8 days now without getting a reply from said team and whenever I have contact someone, they give me the same automated answer, this has caused me great stress as I feel I’m not gonna listened to and this matter is being taken seriously

PartyCasino - Will not withdraw my winnings

Hello

I won £10,830 on the 19th of December and been trying to withdraw it ever since!

The website asked for my proof of identity which I sent my card used to deposit and my passport.

First they asked for my card with all but middle 6 digits covered and then only first 6 and last 4 covered!
Anyway I’ve sent all the photos as they described and they keep saying that they are not correct even though they are

Now they have not replied to my emails in the past 6 days and the phone number they have on the website and the number an operator gave me doesent work either it just flat tones or dials out!

When I speak to the chat operator on the website they just apalogize and say they have spoken to the right department and I will receive an email which never comes without me chasing it and it keeps going around in circles.

Any help regarding this issue will be greatly appreciated as it has been over 2 weeks now and I really need this money

Attached are showing what I’ve tried to withdrawal

What they have asked for
What I have sent them
The exact right evidence

Just constantly says “performing our checks”

£10830

Complaint Statistics

Resolved 52

Avg. Amount $ 3,961

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Player rating

4.9/10 ● 79 reviews

Top reviews from our players

Casinolover717

1/10

Nice collection of gaming providers and an acceptable design.

The terribly long process time frame of withdrawal requests in hope of the customer cancels the WD request.
Cashback promotion is hilarious, I lost today 50eur and would receive less than 0.30 eur as cashback.
Free Spins on low quality slots.
Communication is bad.

Genovese

8/10

Great welcome bonuses. Large selection of games from the top providers. Had a great time with my couple of deposits even though I didn’t withdraw anything. Easy to navigate and support was very helpful and quick. Will be happy to play again.

Not enough bonuses. Seems to end with the welcome bonus would be great if there were more. Wish more casinos like this would offer other currencies, Euros has a huge currency conversion for some of us. Still a great experience!

Cram

10/10

VIP account manager Jordan Shelley is always there when you need him. I can’t count the number of times he has given me free cash with no strings attached to play with. If you deposit here at least you know you will get something back; unlike other casinos that take your money and give nothing back when you hit a bad streak. I received free Christmas and big win gifts in the mail also.
It costs nothing to deposit or withdraw which is nice. I was annoyed by other sites that charge a fee for this. I already get gouged by my bank for fees thank you very much.
Game selection is great. The app is very nice and fast.
The cash back scheme is great. It’s nice to have extra money adding up to use at some point.
The best part is you know this casino isn’t going to go bankrupt and take your money like some other small casinos. They have been around for a long time.

The app has games that aren’t available in my country. The only way to know which ones they are is to wait for them to load.

superstevestan

3/10

Great choice of games and Paypal Deposit Option with an easy to use UI

I don't like being called and told that I have won a prize only to find out that they have nothing on record. I did call the number back to make sure it was from Party Casino, and after a 10-minute wait on the phone, I was told that they have no record of any such call or promotion so it must have been an error, very disappointed

You also have to chase for your full deposit bonus which speaks volumes. I'm not bitter about never winning anything, just think there are plenty of other casinos that treat you better and have better RTP also

Benjiji

9/10

Lots of selection of games, quick payment, I.d verification done quickly, quick withdrawal, money paid into my bank the day after I withdrew it. Good customer service quick response.

Nothing as yet, Blackjack is rigged to high hilt but ain’t it all.

mks1977

1/10

Customer service is quick to reply through email. Easy and clean layout.

I've been a loyal and constant player with Party Casino. I've been playing with them for 12 years. Well today I closed my account. I was told before I was a VIP customer and to contact my VIP rep with any questions. I contacted today and asked why I never receive any bonuses or free spins? Considering I've been with them so long, spent thousands and thousands of dollars there. My usual week can be deposits from $100-$500. Well lately I've only been putting in money and never winning, so I asked for a bonus. I received an email giving me $10 bonus, wager $400 playthrough. Wow, $10 bucks! I replied, that seems a bit low for a 12 year player, VIP customer. Doesn't really make me want to continue to play? I got an email back saying, I'm sorry you feel that way and oh, btw, you're not a VIP customer anymore! Ok! I guess because I'm not depositing thousands of dollars a day and try to play within my means that I'm not considered VIP anymore. Hundreds a dollars a week is not what they value VIP? Or the fact that I've been with that casino 12 years, constantly playing! So beware, this casino will not value the average player and will not fight to keep your business.

Hi, We are sorry to hear that you feel negatively about our casino. We are aware of your case and we can confirm that all bonuses have been issued after a thorough review of the account. We do value our customers by offering them a tailored service and bonuses. If you have any further queries or any specifics about your account you would like to discuss please let us know and we will be pleased to get in touch with you. Thanks PartyCasino.com Team

PartyCasino 8 years ago

woyasvr6

3/10

You can choose from many games and good customers service.

No bonus after long time playing. So how the Loyalty Team work? I think you need spending thousands pounds to win something. I have notice the only can winning is the time of first registers.

L33999

10/10

What a casino. What's not to like? I have played every casino you can probably think about, but this has to be one of the best casinos out there for me. I staked 90 p on dead or alive to get the five scatters bonus to receive 2250 off one spin and that was without with 12 free spin,s with sticky wilds this is the first of me experience in this. I have had big wins off the bonus over 1 k and 3 k on other sites of a 90 p stake but never had the 5 scatter bonuses so you need to try this out for yourself lets just hope the big wins keep on coming !!!

doncsoo

8/10

A vast majority of the games are available, and they also have a great live casino available. The layout of the site is nice, and you can easily navigate. Unlike the others, they process my withdrawals usually within a day, and account verification was fairly fast too.

The wagering, and the loyalty scheme is a bit unclear for me, so I usually play without bonuses, and I made a great profit already.

Bluff2win